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Operations Research (OR) in Service Industries: A Comprehensive Review. (2013). Bi, Zhuming ; Xing, Yiting ; Wilamowskakorsak, Marzena ; Zhang, LI ; Li, Ling.
In: Systems Research and Behavioral Science.
RePEc:bla:srbeha:v:30:y:2013:i:3:p:300-353.

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