Anderson, E.W. ; Weitz, B. Determinants of continuity in conventional Industrial Channel dyads. 1989 Mark. Sci.. 8 310-323
- Anderson, E.W. ; Weitz, B. The use of pledges to build and sustain commitment in distribution channels. 1992 J. Mark. Res.. 29 18-34
Paper not yet in RePEc: Add citation now
- Anderson, J.C. ; Narus, J.A. A model of distributor firm and manufacturer firm working partnerships. 1990 J. Mark.. 54 42-58
Paper not yet in RePEc: Add citation now
- Andersson, L.M. ; Bateman, T.S. Cynicism in the workplace: some causes and effects. 1997 J. Organ. Behav.. 18 449-469
Paper not yet in RePEc: Add citation now
- Aquino, K. ; Tripp, T. ; Bies, R. How employees respond to personal offense: the effects of blame, attribution, victim status, and offender status on revenge and reconciliation in the workplace. 2001 J. Appl. Psychol.. 86 52-59
Paper not yet in RePEc: Add citation now
- Aulakh, P.S. ; Gencturk, E.F. International principal-agent relationships – control, governance and performance. 2000 Ind. Mark. Manag.. 29 521-538
Paper not yet in RePEc: Add citation now
- Aurier, P. ; N’Goala, G. The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development. 2010 J. Acad. Mark. Sci.. 38 303-325
Paper not yet in RePEc: Add citation now
- Badrinarayanan, V. ; Becerra, E. ; Kim, C.-H. ; Madhavaram, S. Transference and congruence effects on purchase intentions in online stores of multi-channel retailers: initial evidence from the U.S. and South Korea. 2012 J. Acad. Mark. Sci.. 40 539-557
Paper not yet in RePEc: Add citation now
- Bagozzi, R.P. ; Yi, Y. On the evaluation of structural equation models. 1988 J. Acad. Mark. Sci.. 16 74-94
Paper not yet in RePEc: Add citation now
- Balabanis, G. ; Diamantopoulos, A. Domestic country bias, country-of-origin effects, and consumer ethnocentrism: a multidimensional unfolding approach. 2004 J. Acad. Mark. Sci.. 32 80-247
Paper not yet in RePEc: Add citation now
- Baron, Reuben M. ; Kenny, David A. Moderator-Mediator Variables Distinction in Social Psychology Research: Conceptual. Strategic, and Statistical Considerations. 1986 J. Pers. Soc. Psychol.. 51 1173-1182
Paper not yet in RePEc: Add citation now
- Barton, L. Crisis in Organizations. 2001 South-Western College Publishing: Cincinnati
Paper not yet in RePEc: Add citation now
- Benson, J.A. Crisis revisited: an analysis of the strategies used by Tylenol in the second tampering episode. 1988 Centrale States Speech J.. 38 49-66
Paper not yet in RePEc: Add citation now
- Berry, Leonard ; Parasuraman, A. Marketing Services. 1991 The Free Press: New York
Paper not yet in RePEc: Add citation now
Bilkey, W.J. ; Nes, E. Country-of-origin effects on product evaluations. 1982 J. Int. Bus. Stud.. 13 89-100
- Blackwelder, B. ; Coleman, K. ; Colunga-Santoyo, S. ; Harrison, J. ; Wozniak, D. The Volkswagen Scandal: Case Study. 2016 University of Richmond: Robins School of Business:
Paper not yet in RePEc: Add citation now
Bottom, W. ; Gibson, K. ; Daniels, S. ; Murnighan, J.K. When talk is not cheap: substantive penance and expressions of intent in rebuilding cooperation. 2002 Organ. Sci.. 13 497-513
- Bradfield, M. ; Aquino, K. The effects of blame attributions and offender likableness on revenge and forgiveness in the workplace. 1999 J. Manag.. 25 607-631
Paper not yet in RePEc: Add citation now
- Brislin, R.W. Translation and content analysis of oral and written material. 1980 En : Tirandi, H.C. ; Berry, J.W. Handbook of Cross-Cultural Psychology. Allyn & Bacon: Boston
Paper not yet in RePEc: Add citation now
- Brown, M.W. ; Cudeck, R. Alternative ways of assessing model fit. 1993 En : Bollen, K.A. ; Long, J.S. Testing Structural Equation Models. Sage Publishing: Newburry Park
Paper not yet in RePEc: Add citation now
- Browne, Kath Snowball Sampling: Using Social Networks to Research Non- heterosexual Women. 2005 Int. J. Soc. Res. Methodol.. 8 47-60
Paper not yet in RePEc: Add citation now
- Bundy, J. ; Pfarrer, M. A burden of responsibility: the role of social approval at the onset of a crisis. 2015 Acad. Manag. Rev.. 40 345-369
Paper not yet in RePEc: Add citation now
- Byrne, B. ; Shavelson, R. ; Muthen, B. Testing for equivalence of factor covariance and mean structures: the issue of partial metric invariance. 1989 Psychol. Bull.. 105 456-466
Paper not yet in RePEc: Add citation now
- Carlson, D.S. ; Kacmar, K.M. Work-family conflict in the organization: do life role values make a difference?. 2000 J. Manag.. 26 1031-1054
Paper not yet in RePEc: Add citation now
- Churchill, G.A. A paradigm for developing better measures of marketing constructs. 1979 J. Mark. Res.. 16 64-73
Paper not yet in RePEc: Add citation now
- Claeys, A.-S. ; Schwarz, A. Domestic and international audiences of organizational crisis communication: State of the art and implications for cross-cultural crisis communication. 2016 En : Schwarz, A. ; Seeger, M. ; Auer, C. The Handbook of International Crisis Communication Research. Wiley-Blackwell: Chichester
Paper not yet in RePEc: Add citation now
- Connelly, B.L. ; Certo, S.T. ; Ireland, R.D. ; Reutzel, C.R. Signaling theory: a review and an assessment. 2011 J. Manag.. 37 39-67
Paper not yet in RePEc: Add citation now
- Coombs, W.T. Choosing the right words: the development of guidelines for the selection of the “appropriate†crisis response strategies. 1995 Manag. Commun. Q.. 8 447-476
Paper not yet in RePEc: Add citation now
- Coombs, W.T. How publics react to crisis communication efforts: comparing crisis response reactions across sub-arenas. 2014 J. Commun. Manag.. 18 40-57
Paper not yet in RePEc: Add citation now
- Coombs, W.T. Protecting organization reputations during a crisis: the development and application of situational crisis communication theory. 2007 Corp. Reput. Rev.. 10 163-176
Paper not yet in RePEc: Add citation now
- Coombs, W.T. ; Holladay, S. Helping crisis managers protect reputational assets. 2002 Manag. Commun. Q.. 16 165-186
Paper not yet in RePEc: Add citation now
- Coombs, W.T. ; Holladay, S. Reasoned Action in Crisis Communication: An Attribution Theory Based Approach to Crisis Management. 2004 En : Millar, D.P. ; Heath, R.L. Responding to Crises: A Rhetorical Approach to Crisis Communication. NJ: Lawrence Erlabum Associates
Paper not yet in RePEc: Add citation now
- Craig, R.K. Legal remedies for deep marine oil spills and long-term ecological resilience: a match made in hell. 2011 Brigham Young University Law Rev.. 6 1863-1897
Paper not yet in RePEc: Add citation now
- Crossley, C. Emotional and behavioral reactions to social undermining: a closer look at perceived offender motives. 2008 Organ. Behav. Hum. Decis. Process.. 108 14-24
Paper not yet in RePEc: Add citation now
- Dedek, H. From norms to facts: the realization of rights in common and civil private law. 2010 McGill Law J.. 56 77-114
Paper not yet in RePEc: Add citation now
- Elsbach, K.D. Organizational perception management. 2003 Res. Organ. Behav.. 25 297-332
Paper not yet in RePEc: Add citation now
- Etgar, M. Sources and types of interchannel conflict. 1979 J. Retail.. 55 61-78
Paper not yet in RePEc: Add citation now
- Ewing, J. Diesel Scandal at VW Spreads to Core Market. 2015 New York Times: New York
Paper not yet in RePEc: Add citation now
- Faceteau, J.D. ; Dobbins, G.H. ; Russel, J.D. ; Ladd, R.T. ; Kudisch, J.D. The influence of general perceptions of training environment on pretraining motivation and perceived training transfer. 1995 J. Manag.. 21 1-25
Paper not yet in RePEc: Add citation now
- Fornell, C. ; Larcker, D. Evaluating structural equation models with unobservable variables and measurement error. 1981 J. Mark. Res.. 18 39-50
Paper not yet in RePEc: Add citation now
- Freedenthal, C. Gulf horizon accident shows how unprepared everyone was. 2010 Pipeline Gas J.. 237 16-17
Paper not yet in RePEc: Add citation now
- Freeman, R.E. Strategic Management: A Stakeholder Approach. 1984 Pitman: Mashfield, MA
Paper not yet in RePEc: Add citation now
- Garcia, C. Sex scandals: a cross-cultural analysis of image repair strategies in the case of Bill Clinton and Silvio Berlusconi. 2011 Public Relat. Rev.. 37 292-296
Paper not yet in RePEc: Add citation now
- Gates, G. ; Ewing, J. ; Russell, K. ; Watkins, D. How Volkswagen Has Grappled With Its Diesel Scandal. 2017 New York Times: New York
Paper not yet in RePEc: Add citation now
- Gerbing, David W. ; Anderson, James C. An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment. 1988 J. Mar. Res.. 25 186-192
Paper not yet in RePEc: Add citation now
- Grégoire, Y. ; Fisher, R. The effects of relationship quality on customer retaliation. 2006 Mark. Lett.. 17 31-46
Paper not yet in RePEc: Add citation now
- Grégoire, Y. ; Laufer, D. ; Tripp, T. A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power. 2010 J. Acad. Mark. Sci.. 38 738-758
Paper not yet in RePEc: Add citation now
- Grégoire, Y. ; Tripp, T. ; Legoux, R. When customer love turns to lasting hate: the effects of relationship strength and time on customer revenge and avoidance. 2009 J. Mark.. 73 18-32
Paper not yet in RePEc: Add citation now
- Graf, A. ; Nicolaysen, L. Deshalb klammern sich Toyota und Co. an Deutschland. 2015 Manager Magazin:
Paper not yet in RePEc: Add citation now
- Heineman, B.W. The Crisis Management Lesson from Toyota and GM: “It's Our Problem the Moment We Hear About Itâ€. 2014 Harvard Business Review Digital Articles:
Paper not yet in RePEc: Add citation now
- Hofstede, G. Culture's Consequences, Beverly Hills. 1980 Sage Publications:
Paper not yet in RePEc: Add citation now
- Hofstede, G. Culture's Consequences: Comparing Values, Behaviors, Institutions and Organizations Across Nations. 2001 Sage Publications: Thousand Oaks CA
Paper not yet in RePEc: Add citation now
- Hofstede, G. Dimensionalizing Cultures: The Hofstede Model in Context. 2011 Online Readings in Psychology and Culture. 2 -
Paper not yet in RePEc: Add citation now
- Homburg, C. ; Stierl, M. ; Bornemann, T. Corporate social responsibility in business-to-business markets: how organizational customers account for supplier corporate social responsibility engagement. 2013 J. Mark.. 77 54-72
Paper not yet in RePEc: Add citation now
Homburg, Christian ; Klarmann, Martin ; Schmitt, Jens Brand Awareness in Business Markets: When Is It Related To Firm Performance?. 2010 Int. J. Res. Mark.. 27 201-212
- Homburg, Christian ; Müller, Michael ; Klarmann, Martin When Should the Customer Really Be King? On the Optimum Level of Salesperson Customer Orientation in Sales Encounters. 2011 J. Mark.. 75 55-74
Paper not yet in RePEc: Add citation now
- Hui, C.H. ; Tirandis, H.C. Measurement in Cross-Cultural Psychology: a review and comparison of strategies. 1985 J. Cross-Cult. Psychol.. 95 54-78
Paper not yet in RePEc: Add citation now
- Kahn, W. ; Barton, M. ; Fellows, S. Organizational crises and the disturbance of relational systems. 2013 Acad. Manag. Rev.. 38 377-396
Paper not yet in RePEc: Add citation now
- Karrer, P.A. THE civil law and common law DIVIDE: an international arbitrator tells it like he sees it. 2008 Dispute Resolution J.. 63 72-81
Paper not yet in RePEc: Add citation now
- Kennedy, D. The paradox of American critical legalism. 1997 Eur. Law J.. 3 359-368
Paper not yet in RePEc: Add citation now
- Kepplinger, H.M. ; Geiss, S. ; Siebert, S. Framing scandals: cognitive and emotional media effects. 2012 J. Commun.. 62 659-681
Paper not yet in RePEc: Add citation now
- Kumar, N. ; Scheer, L. ; Steenkamp, J.-B. The effects of supplier fairness on vulnerable resellers. 1995 J. Mark. Res.. 32 54-65
Paper not yet in RePEc: Add citation now
- Kumar, V. ; Pansari, A. National culture, economy, and customer lifetime value: assessing the relative impact of the drivers of customer lifetime value for a global retailer. 2016 J. Int. Mark.. 24 1-110
Paper not yet in RePEc: Add citation now
- Laufer, D. Emerging issues in crisis management. 2015 Bus. Horiz.. 58 137-139
Paper not yet in RePEc: Add citation now
- Marcus, A. ; Goodman, R. Victims and shareholders: the dilemmas of presenting corporate policy during a crisis. 1991 Acad. Manag. J.. 34 281-305
Paper not yet in RePEc: Add citation now
- Marx, V. Merck pulls the plug on painkiller Vioxx. 2004 Chem. Eng. News. 82 8-
Paper not yet in RePEc: Add citation now
- McCullough, M. ; Rachal, K. ; Sandage, S. ; Worthington, E. ; Brown, S. ; Hight, T. Interpersonal forgiving in close relationship: II. Theoretical elaboration and measurement. 1998 J. Pers. Soc. Psychol.. 75 1586-1603
Paper not yet in RePEc: Add citation now
- Moorman, C. ; Desphandé, R. ; Zaltman, G. Factors affecting trust in market research relationships. 1993 J. Mark.. 57 81-101
Paper not yet in RePEc: Add citation now
- Moorman, C. ; Desphandé, R. ; Zaltman, G. Relationships between providers and users of market research: the dynamics of trust within and between organizations. 1992 J. Mark. Res.. 29 314-328
Paper not yet in RePEc: Add citation now
- Morgan, R. ; Hunt, S. The commitment-trust theory of relationship marketing. 1994 J. Mark.. 58 20-38
Paper not yet in RePEc: Add citation now
- Mossholder, Kevin W. ; Bennett, Nathan ; Kemery, Edward R. ; Wesolowski, Mark A. Relationships between bases of power and work reactions: The mediational role of procedural justice. 1998 . 24 533-552
Paper not yet in RePEc: Add citation now
- Nunally, J. Psychometric Theory. 1978 McGraw-Hill: New York
Paper not yet in RePEc: Add citation now
- Pearson, C. ; Clair, J. Reframing crisis management. 1998 Acad. Manag. Rev.. 23 59-76
Paper not yet in RePEc: Add citation now
- Podsakoff, P. ; MacKenzie, S. ; Lee, J.-Y. ; Podsakoff, N. Common method bias in behavioral research: a critical review of the relevant literature and recommended remedies. 2003 J. Appl. Psychol.. 88 897-903
Paper not yet in RePEc: Add citation now
- Podsakoff, P. ; Organ, D.W. Self-reports in organizational research: problems and prospects. 1986 J. Manag.. 12 531-544
Paper not yet in RePEc: Add citation now
Prentice, Catherine ; Handsjuk, Nikolai Insights into Vodka consumer attitude and purchasing behaviors. 2016 J. Retail. Consum. Serv.. 32 7-14
- Ring, P.S. ; van de Ven, A.H. Structuring cooperative relationships between organizations. 1992 Strateg. Manag. J.. 13 483-498
Paper not yet in RePEc: Add citation now
- Rouhette, T. The availability of punitive damages in Europe: growing trend or nonexistent concept?. 2007 Def. Couns. J.. 74 320-342
Paper not yet in RePEc: Add citation now
- Schmitt, N. ; Kuljanin, G. Measurement invariance: review of practice and implications. 2008 Hum. Resour. Manag. Rev.. 18 210-222
Paper not yet in RePEc: Add citation now
- Schwarz, A. Crisis communication in an era of hybridization and globalization: mapping the field of organizational strategic crisis communication and future avenues of research. 2015 En : Mercado Saez, M.T. ; Chávez, M. ; Núñez, S. Estrategias de comunicación en situaciones de riesgo y crisis/Strategies of risk and crisis communication. :
Paper not yet in RePEc: Add citation now
Sharma, P. Consumer ethnocentrism: reconceptualization and cross-cultural validation. 2015 J. Int. Bus. Stud.. 46 381-389
- Sharma, S. ; Shimp, T.A. ; Shin, J. Consumer ethnocentrism: a test of antecedents and moderators. 1995 J. Acad. Mark. Sci.. 23 26-37
Paper not yet in RePEc: Add citation now
- Sherman, S. Are strategic alliances working?. 1992 Fortune. 77-78
Paper not yet in RePEc: Add citation now
- Shimp, T.A. ; Sharma, S. Consumer ethnocentrism: construction and validation of the CETSCALE. 1987 J. Mark. Res.. 24 280-289
Paper not yet in RePEc: Add citation now
- Shrout, P.E. ; Bolger, N. Mediation in experimental and nonexperimental studies: new procedures and recommendations. 2002 Psychol. Methods. 7 422-445
Paper not yet in RePEc: Add citation now
- Siamagka, N.-T. ; Balabanis, G. Revisiting consumer ethnocentrism: review, reconceptualization, and empirical testing. 2015 J. Int. Mark.. 23 66-86
Paper not yet in RePEc: Add citation now
Singh, J. Measurement issues in cross-national research. 1995 J. Int. Bus. Stud.. 26 597-619
- Sirdeshmukh, D. ; Singh, J. ; Sabol, B. Consumer trust, value, and loyalty in relational exchanges. 2002 J. Mark.. 66 15-37
Paper not yet in RePEc: Add citation now
Spekman, R.E. Strategic supplier selection: understanding long term buyer relationships. 1988 Bus. Horiz.. 31 75-81
Steenkamp, J.-B. ; Batra, R. ; Alden, D.L. How perceived brand globalness creates brand value. 2003 J. Int. Bus. Stud.. 34 53-65
Steenkamp, J.-B. ; Baumgartner, H. Assessing measurement invariance in cross-national consumer research. 1998 J. Consum. Res.. 25 78-107
- Tong, C. ; Lee-Ing, T. ; Tong, J. The Vioxx recall case and comments. 2009 Compet. Rev.. 19 114-118
Paper not yet in RePEc: Add citation now
- Triandis, H. Dimensions of cultural variations as parameters of organizational theories. 1982 Int. Stud. Manage. Organ.. 12 136-169
Paper not yet in RePEc: Add citation now
- Tsui, A. ; Nifadkar, S. ; Ou, A. Cross-national, cross-cultural organizational behavior research: advances, gaps, and recommendations. 2007 J. Manag.. 33 426-478
Paper not yet in RePEc: Add citation now
- Uhlmann, E.L. ; Poehlman, T.A. ; Bargh, J.A. American moral exceptionalism. 2009 En : Jost, J. ; Kay, A. ; Thorisdottir, H. Social and Psychological Bases of Ideology and System Justification. Oxford University Press: Oxford
Paper not yet in RePEc: Add citation now
Verlegh, P.W.J. ; Steenkamp, J.-B.E.M A review and meta-analysis of country-of-origin research. 1999 J. Econ. Psychol.. 20 521-546
- Wade, S.H. The Development of a Scale to Measure Forgiveness. 1989 School of Psychology, Fuller Theological Seminary:
Paper not yet in RePEc: Add citation now
- Walster, E. ; Berscheid, E. ; Walster, G.W. New directions in equity research. 1973 J. Pers. Soc. Psychol.. 25 151-176
Paper not yet in RePEc: Add citation now
Wilhelm, M. ; Camuffo, A. Complementarities and organizational (Mis)fit: a retrospective analysis of the Toyota recall crisis. 2016 J. Organ. Des.. 5 1-13
- Xie, Y. ; Peng, S. How to repair customer trust after negative publicity: the roles of competence, integrity, benevolence, and forgiveness. 2009 Psychol. Mark.. 26 572-589
Paper not yet in RePEc: Add citation now
Zaheer, A. ; Venkatraman, N. Relational governance as an interorganizational strategy: an empirical test of the role of trust in economic exchange. 1995 Strateg. Manag. J.. 16 373-392