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1. Exploring the Impact of Negative Words Used in Online Feedback in Hotel Industry: A Sentiment Analysis, N-gram, and Text Network Analysis Approach. (2023). Dan, Daniel.
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2. Narrative Investment-Risk Disclosure & REIT Investment. (2023). Wiley, Jonathan A ; Kim, Dongshin ; Lim, Dongkuk.
   In: The Journal of Real Estate Finance and Economics.
   RePEc:kap:jrefec:v:66:y:2023:i:2:d:10.1007_s11146-021-09819-3.

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3. Public attitudes and sentiments towards new energy vehicles in China: A text mining approach. (2023). Wu, Zezhou ; He, Qiufeng ; Antwi-Afari, Maxwell Fordjour ; Li, Jiarun ; Bi, Guoqiang.
   In: Renewable and Sustainable Energy Reviews.
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4. Low-frequency, high-impact: Discovering important rare events from UGC. (2023). Zhang, Zelin ; Meng, LU ; Yang, Kejia ; Li, Jiawen.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002466.

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5. Do online review readers react differently when exposed to credible versus fake online reviews?. (2023). Mariani, Marcello M ; Park, Keeyeon Ki-Cheon ; Kim, Jongmin.
   In: Journal of Business Research.
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6. Understanding value perceptions and propositions: A machine learning approach. (2023). Kolomoyets, Yuliya ; Dickinger, Astrid.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:154:y:2023:i:c:s0148296322008207.

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7. Automated inference of product attributes and their importance from user-generated content: Can we replace traditional market research?. (2023). Roelen-Blasberg, Tobias ; Klarmann, Martin ; Habel, Johannes.
   In: International Journal of Research in Marketing.
   RePEc:eee:ijrema:v:40:y:2023:i:1:p:164-188.

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8. An overview and empirical comparison of natural language processing (NLP) models and an introduction to and empirical application of autoencoder models in marketing. (2022). Shankar, Venkatesh ; Parsana, Sohil.
   In: Journal of the Academy of Marketing Science.
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9. Explaining consumer suspicion: insights of a vignette study on online product reviews. (2022). Reibenspiess, Victoria ; Kollmer, Tim ; Eckhardt, Andreas.
   In: Electronic Markets.
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10. Cultural differences in hospitality service evaluations: mining insights of user generated content. (2022). Hung, Yu-Chen ; Liu, Wenting ; Guan, Chong.
    In: Electronic Markets.
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11. Marketing insights from text analysis. (2022). Packard, Grant ; Nave, Gideon ; Olivola, Christopher ; Humphreys, Ashlee ; Luangrath, Andrea ; Moore, Sarah ; Boghrati, Reihane ; Hsu, Ming ; Rocklage, Matthew ; Berger, Jonah.
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12. Changes in service quality of sharing accommodation: Evidence from airbnb. (2022). Qiu, Xinxin ; He, Xinming ; Zuo, Wenming ; Zhu, Wenfeng ; Bai, Weijing.
    In: Technology in Society.
    RePEc:eee:teinso:v:71:y:2022:i:c:s0160791x22002330.

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13. Using neutral sentiment reviews to improve customer requirement identification and product design strategies. (2022). Li, Yuzhuo ; He, Shuguang ; Zhang, Min ; Sun, Lin ; Wang, Alan G.
    In: International Journal of Production Economics.
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14. The role of consumer data in marketing: A research agenda. (2022). Kastanakis, Minas N ; Alcaiz, Mariano ; Blasco-Arcas, Lorena ; Lee, Hsin-Hsuan Meg ; Reyes-Menendez, Ana.
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15. Utilizing text-mining to explore consumer happiness within tourism destinations. (2022). Johnston, Wesley ; Cortez, Roberto Mora ; Thornton, Corliss ; Ayala, Cesar ; Garner, Benjamin ; Pawluk, Anita Luo.
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16. An empirical comparison of machine learning methods for text-based sentiment analysis of online consumer reviews. (2022). Deng, Yiting ; Singh, Sameer ; Currim, Imran S ; Alantari, Huwail J.
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17. Seller marketing capability, brand reputation, and consumer journeys on e-commerce platforms. (2021). Zhang, Jonathan Z ; Mu, Jifeng.
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18. BERT: a sentiment analysis odyssey. (2021). Alaparthi, Shivaji ; Mishra, Manit.
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19. Analyzing Restaurant Customers’ Evolution of Dining Patterns and Satisfaction during COVID-19 for Sustainable Business Insights. (2021). Jia, Susan.
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20. Mapping Tourists’ Destination (Dis)Satisfaction Attributes with User-Generated Content. (2021). Kim, Woohyuk ; Park, Eunhye.
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21. Machine Learning Approach for Targeting and Recommending a Product for Project Management. (2021). Afthanorhan, Asyraf ; Fatema, Nuzhat ; Amirah, Noor Aina ; Malik, Hasmat.
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22. The Impact of COVID-19 on Sport in Twitter: A Quantitative and Qualitative Content Analysis. (2021). Garcia-Masso, Xavier ; Perez-Samaniego, Victor ; Pans, Miquel ; Pellicer-Chenoll, Maite ; Gonzalez, Luis-Millan ; Devis-Devis, Jose ; Peset, Fernanda ; Garzon-Farinos, Fernanda ; Pardo-Ibaez, Alberto.
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23. Value co-creation and co-destruction in service ecosystems: The case of the Reach Now app. (2021). Schulz, Thomas ; Zimmermann, Sina ; Bohm, Markus ; Krcmar, Helmut ; Gewald, Heiko.
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24. Do news media and citizens have the same agenda on COVID-19? an empirical comparison of twitter posts. (2021). Yang, MU ; Han, Chunjia ; Piterou, Athena.
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25. Place brands across U.S. cities and growth in local high-technology sectors. (2021). Scarborough, William J ; Crabbe, Rowena.
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26. Revealing Airbnb user concerns on different room types. (2021). Yang, MU ; Han, Chunjia.
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27. Building the Momentum: Information Disclosure and Herding in Online Crowdfunding. (2021). Ho, Yichun ; Xiao, Shengsheng ; Che, Hai.
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28. Disclosure tone management and labor unions. (2021). Torsin, Wouter ; Arslanayaydin, Ozgur ; Thewissen, James.
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29. Using Social Media Data to Plan for Tourism. (2020). Alina, Zajadacz ; Aleksandra, Minkwitz.
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30. The impact of value-related crises on price and product-performance elasticities. (2020). Albers, Sönke ; Hoyer, Wayne D ; Kubler, Raoul V ; Langmaack, Michael.
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31. The Text-Score Allocation Model: Finding Latent Topics of Online Review Documents and Multi-Item Ratings. (2020). Katsumata, Sotaro ; Kim, Seung Jin.
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32. Soul and machine (learning). (2020). Schwarz, Eric ; Lee, Dokyun ; Proserpio, Davide ; Liu, Xiao ; Timoshenko, Artem ; Guo, Tong ; Burnap, Alex ; Amano, Tomomichi ; Lewis, Randall ; Xu, Lilei ; Misra, Kanishka ; Hauser, John R ; Yoganarasimhan, Hema.
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33. Understanding Large-Scale Dynamic Purchase Behavior. (2020). Fok, Dennis ; Donkers, Bas ; Jacobs, B. J. D., ; Donkers, A. C. D., .
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34. Consumer preference analysis: A data-driven multiple criteria approach integrating online information. (2020). Liao, Xiuwu ; Zhang, Qingpeng ; Guo, Mengzhuo ; Liu, Jiapeng.
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35. Cross-Media Consumption: Insights from Super Bowl Advertising. (2020). Naik, Prasad A ; Bharadwaj, Neeraj ; Ballings, Michel.
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36. Social Medias Impact on the Consumer Mindset: When to Use Which Sentiment Extraction Tool?. (2020). Kubler, Raoul V ; Pauwels, Koen H ; Colicev, Anatoli.
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37. Machine learning and AI in marketing – Connecting computing power to human insights. (2020). Ma, Liye ; Sun, Baohong.
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38. What influences sales market of new energy vehicles in China? Empirical study based on survey of consumers’ purchase reasons. (2020). Fu, Zhong-Lin ; Guo, Wei ; Liang, Ruo-Yu ; Wang, Lei ; Shao, Hong-Yu.
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39. A multi-facet item response theory approach to improve customer satisfaction using online product ratings. (2019). Chung, Yuho ; Peng, Ling ; Cui, Geng ; Li, Chunyu.
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40. Analysis of launch strategy in cross-border e-Commerce market via topic modeling of consumer reviews. (2019). Yang, Yang ; Li, Yang ; Wang, Feifei.
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41. Detecting Indicators for Startup Business Success: Sentiment Analysis Using Text Data Mining. (2019). Palos-Sanchez, Pedro ; Saura, Jose Ramon ; Grilo, Antonio.
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42. Analyzing the Browsing Basket: A Latent Interests-Based Segmentation Tool. (2019). Reutterer, Thomas ; Schroder, Nadine ; Hruschka, Harald ; Falke, Andreas.
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43. Its Not Just What You Say, But How You Say It: The Effect of Language Style Matching on Perceived Quality of Consumer Reviews. (2019). Xie, Ying ; Zhang, Jurui ; Liu, Angela Xia.
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44. Seeing the wood for the trees: How machine learning can help firms in identifying relevant electronic word-of-mouth in social media. (2019). Araujo, Theo ; Bernritter, Stefan F ; van Noort, Guda.
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45. Unstructured data in marketing. (2018). Marinova, Detelina ; Balducci, Bitty.
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46. Leisure Motivation and Satisfaction: A Text Mining of Yoga Centres, Yoga Consumers, and Their Interactions. (2018). Jia, Susan.
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49. Structural forecasts for marketing data. (2017). Allenby, Greg M.
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