create a website

Customer trust recovery: An alternative explanation. (2019). Kuppelwieser, Volker G ; Bozic, Branko.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:49:y:2019:i:c:p:208-218.

Full description at Econpapers || Download paper

Cited: 7

Citations received by this document

Cites: 100

References cited by this document

Cocites: 59

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. Informational or emotional? Exploring the relative effects of chatbots€™ self-recovery strategies on consumer satisfaction. (2024). Chang, Qian ; Zhou, Cheng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:78:y:2024:i:c:s0969698924000754.

    Full description at Econpapers || Download paper

  2. Qualitative Analysis of Sustainability and Innovation Within the Luxury Business Sector. (2022). Ion, Amalia-Elena ; Grigorescu, Adriana.
    In: Journal of the Knowledge Economy.
    RePEc:spr:jknowl:v:13:y:2022:i:4:d:10.1007_s13132-021-00835-5.

    Full description at Econpapers || Download paper

  3. The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps. (2022). Talwar, Shalini ; Kaur, Puneet ; Islam, Nazrul ; Salo, Jari ; Dhir, Amandeep.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:147:y:2022:i:c:p:142-157.

    Full description at Econpapers || Download paper

  4. Determinants of Customer Satisfaction at Fast Food Restaurants Located in Kishoreganj District of Bangladesh. (2022). Eni, Lima Nasrin.
    In: International Journal of Science and Business.
    RePEc:aif:journl:v:7:y:2022:i:1:p:1-12.

    Full description at Econpapers || Download paper

  5. Innovation and product management – The direction of the 21st century luxury market. (2020). Grigorescu, Adriana ; Elena, Ion Amalia ; Adriana, Grigorescu.
    In: Proceedings of the International Conference on Business Excellence.
    RePEc:vrs:poicbe:v:14:y:2020:i:1:p:1035-1045:n:98.

    Full description at Econpapers || Download paper

  6. Price image and the sugrophobia effect on luxury retail purchase intention. (2020). Lim, Xin-Jean ; Thaichon, Park ; Cheah, Jun-Hwa ; Ting, Hiram ; Waller, David.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920303222.

    Full description at Econpapers || Download paper

  7. Mediating role of customer forgiveness between perceived justice and satisfaction. (2020). Muhammad, Lakhi ; Gul-E-Rana,, .
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:52:y:2020:i:c:s0969698918310002.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Aquino, K. ; Grover, S.L. ; Goldman, B. ; Folger, R. When push doesn't come to shove: interpersonal forgiveness in workplace relationships. 2003 J. Manag. Inq.. 12 209-216
    Paper not yet in RePEc: Add citation now
  2. Arnott, D.C. Trust – current thinking and future research. 2007 Eur. J. Market.. 41 981-987
    Paper not yet in RePEc: Add citation now
  3. Audi, R. Some dimensions of trust in business practices: from financial and product representation to licensure and voting. 2008 J. Bus. Ethics. 80 97-102

  4. Bachmann, R. ; Gillespie, N. ; Priem, R. Repairing trust in organizations and institutions: toward a conceptual framework. 2015 Organ. Stud.. 36 1123-1142
    Paper not yet in RePEc: Add citation now
  5. Bansal, G. ; Zahedi, F.M. Trust violation and repair: the information privacy perspective. 2015 Decis. Support Syst.. 71 62-77
    Paper not yet in RePEc: Add citation now
  6. Barnett, M.L. Why stakeholders ignore firm misconduct: a cognitive view. 2014 J. Manag.. 40 676-702
    Paper not yet in RePEc: Add citation now
  7. Barney, J.B. ; Hansen, M.H. Trustworthiness as a source of competitive advantage. 1994 Strat. Manag. J.. 15 175-190

  8. BBC, Horsemeat Scandal: Good News for Butchers?. 2013 :
    Paper not yet in RePEc: Add citation now
  9. BBC, Ministers Back Food Crime Unit Recommendation. 2013 :
    Paper not yet in RePEc: Add citation now
  10. BBC, Why Are the British Revolted by the Idea of Horsemeat?. 2013 :
    Paper not yet in RePEc: Add citation now
  11. Benoit, S. ; Forkmann, S. ; Hartmann, J. ; Henneberg, S. ; Ivens, B. Trust damage and trust repair in supply chains. 2018 Academy of Management Annual Meeting Proceedings. 1-
    Paper not yet in RePEc: Add citation now
  12. Blaikie, N. Designing Social Research. 2009 Polity Press: Cambridge
    Paper not yet in RePEc: Add citation now
  13. Bozic, B. Consumer trust repair: a critical literature review. 2017 Eur. Manag. J.. 35 538-547

  14. Brühl, R. ; Basel, J.S. ; Kury, M.F. Communication after an integrity-based trust violation: how organizational account giving affects trust. 2018 Eur. Manag. J.. 36 161-170

  15. Brattström, A. Dealing with trust violations in alliances: mechanisms of inter-organizational trust repair. 2015 Academy of Management Annual Meeting Proceedings. 2015 1-
    Paper not yet in RePEc: Add citation now
  16. Brown, J.A. ; Buchholtz, A.K. ; Dunn, P. Moral salience and the role of goodwill in firm-stakeholder trust repair. 2016 Bus. Ethics Q.. 26 181-199

  17. Burrell, G. ; Morgan, G. Sociological Paradigms and Organisational Analysis: Elements of the Sociology of Corporate Life. 2017 Routledge:
    Paper not yet in RePEc: Add citation now
  18. Charmaz, K. Constructing Grounded Theory: A Practical Guide through Qualitative Research. 2006 Sage Publications: London
    Paper not yet in RePEc: Add citation now
  19. Charmaz, K. Constructing Grounded Theory. 2014 Sage: London
    Paper not yet in RePEc: Add citation now
  20. Chen, Y.-H. ; Wu, J.-J. ; Chang, H.-T. Examining the mediating effect of positive moods on trust repair in e-commerce. 2013 Internet Res.. 23 355-371
    Paper not yet in RePEc: Add citation now
  21. Cui, Y. ; Zhang, X. ; Peng, X. ; Chu, J. How to use apology and compensation to repair competence- versus integrity-based trust violations in e-commerce. 2018 Electron. Commer. Res. Appl.. 32 37-48
    Paper not yet in RePEc: Add citation now
  22. Dameri, R.P. ; Bonfante, S. Using IT to enhance customers loyalty and trust in retail banking. 2007 En : Proceedings of the European Conference on Information Management and Evaluation. Academic Conferences Limited:
    Paper not yet in RePEc: Add citation now
  23. Datta, P. ; Chatterjee, S. Online consumer market inefficiencies and intermediation. 2011 ACM SIGMIS - Data Base. 42 55-75
    Paper not yet in RePEc: Add citation now
  24. Davis, J.H. ; Schoorman, F.D. ; Mayer, R.C. ; Tan, H.H. The trusted general manager and business unit performance: empirical evidence of a competitive advantage. 2000 Strat. Manag. J.. 21 563-576

  25. Debab, N. ; Yateem, H.A. Assessing the factors that influence trust in the Bahraini retail banking after the financial crisis. 2012 International Journal of Business Management & Economic Research. 3 546-565
    Paper not yet in RePEc: Add citation now
  26. Dietz, G. ; Gillespie, N. Recovery of Trust: Case Studies of Organizational Failures and Trust Repair. 2012 Institute of Business Ethics: London
    Paper not yet in RePEc: Add citation now
  27. Dunn, J.R. ; Schweitzer, M.E. Feeling and believing: the influence of emotion on trust. 2005 J. Personal. Soc. Psychol.. 88 736-
    Paper not yet in RePEc: Add citation now
  28. Eberl, P. ; Geiger, D. ; Aßländer, M.S. Repairing trust in an organization after integrity violations: the ambivalence of organizational rule adjustments. 2015 Organ. Stud.. 36 1205-1235
    Paper not yet in RePEc: Add citation now
  29. Eckerd, S. ; Handley, S. To err is human: a model of interorganizational violations and repair. 2015 En : . Academy of Management: Briarcliff Manor, NY 10510
    Paper not yet in RePEc: Add citation now
  30. Fatima, J.K. ; Di Mascio, R. Reversing the dependency-trust relationship in B2C services. 2018 J. Retail. Consum. Serv.. 41 1-10

  31. Fisher, R.P. ; Geiselman, R.E. The Cognitive Interview method of conducting police interviews: eliciting extensive information and promoting Therapeutic Jurisprudence. 2010 Int. J. Law Psychiatry. 33 321-328
    Paper not yet in RePEc: Add citation now
  32. Food Standards Agency, Horse Meat Investigation. 2014 :
    Paper not yet in RePEc: Add citation now
  33. Friend, L.A. ; Costley, C.L. ; Brown, C. Spirals of distrust vs spirals of trust in retail customer service: consumers as victims or allies. 2010 J. Serv. Market.. 24 458-467
    Paper not yet in RePEc: Add citation now
  34. Fryxell, G.E. ; Dooley, R.S. ; Vryza, M. After the ink dries: the interaction of trust and control in US-based international joint ventures. 2002 J. Manag. Stud.. 39 865-886

  35. Fulmer, C.A. ; Gelfand, M.J. At what level (and in whom) we trust: Trust across multiple organizational levels. 2012 J. Manag.. 38 1167-1230
    Paper not yet in RePEc: Add citation now
  36. Fuoli, M. ; van de Weijer, J. ; Paradis, C. Denial outperforms apology in repairing organizational trust despite strong evidence of guilt. 2017 Publ. Relat. Rev.. 43 645-660
    Paper not yet in RePEc: Add citation now
  37. García-Marzá, D. Trust and dialogue: theoretical approaches to ethics auditing. 2005 J. Bus. Ethics. 57 209-219
    Paper not yet in RePEc: Add citation now
  38. Geiselman, R.E. ; Fisher, R.P. ; Firstenberg, I. ; Hutton, L.A. ; Sullivan, A. ; Avetissian, I. ; Prosk, A. Enhancement of eyewitness memory: an empirical evaluation of the cognitive interview. 1984 J. Police Sci. Adm.. 12 74-80
    Paper not yet in RePEc: Add citation now
  39. Gillespie, N. ; Dietz, G. Trust repair after an organization-level failure. 2009 Acad. Manag. Rev.. 34 127-145
    Paper not yet in RePEc: Add citation now
  40. Gillespie, N. ; Dietz, G. ; Lockey, S. Organizational reintegration and trust repair after an integrity violation: a case study. 2014 Bus. Ethics Q.. 24 371-410

  41. Gillespie, N. ; Hurley, R. ; Dietz, G. ; Bachmann, R. Restoring institutional trust after the global financial crisis: a systemic approach. 2012 En : Kramer, R.M. ; Pittinsky, T.L. Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers. Oxford University Press: New York, NY
    Paper not yet in RePEc: Add citation now
  42. Gioia, D.A. ; Pitre, E. Multiparadigm perspectives on theory building. 1990 Acad. Manag. Rev.. 15 584-602
    Paper not yet in RePEc: Add citation now
  43. Giraud-Héraud, É. ; Rouached, L. ; Soler, L.-G. Private labels and public quality standards: how can consumer trust be restored after the mad cow crisis?. 2006 Quant. Market. Econ.. 4 31-55

  44. Glaser, B. Theoretical Sensitivity: Advances in the Methodology of Grounded Theory. 1978 Sociology Press:
    Paper not yet in RePEc: Add citation now
  45. Glaser, B. ; Strauss, A. The Discovery of Grounded Theory: Strategies for Qualitaitve Inquiry. 1967 Aldine Press: Chicago, IL
    Paper not yet in RePEc: Add citation now
  46. Guo, R. ; Zhang, W. ; Wang, T. ; Li, C.B. ; Tao, L. Timely or considered? Brand trust repair strategies and mechanism after greenwashing in China—from a legitimacy perspective. 2018 Ind. Mark. Manag.. 72 127-137
    Paper not yet in RePEc: Add citation now
  47. Gutiérrez, S.S. ; Cillán, J.G. ; Izquierdo, C.C. The consumer's relational commitment: main dimensions and antecedents. 2004 J. Retail. Consum. Serv.. 11 351-367
    Paper not yet in RePEc: Add citation now
  48. Harris Interactive, FSA – Consumer Attitudes to towards the Horse Meat Contamination Issue. 2013 :
    Paper not yet in RePEc: Add citation now
  49. Harris Interactive, FSA – Horse Meat Wave 2 Changing Consumer Attitudes Following the Horse Meat Contamination Issue. 2013 :
    Paper not yet in RePEc: Add citation now
  50. Harun, A. ; Rokonuzzaman, M. ; Prybutok, G. ; Prybutok, V.R. How to influence consumer mindset: a perspective from service recovery. 2018 J. Retail. Consum. Serv.. 42 65-77
    Paper not yet in RePEc: Add citation now
  51. Huff, L.C. Stages in the development of consumers' trust for service providers. 2005 En : Ha, Y.-U. ; Yi, Y. AP - Asia Pacific Advances in Consumer Research. Association for Consumer Research: Duluth, MN
    Paper not yet in RePEc: Add citation now
  52. Inkpen, A.C. ; Currall, S.C. The nature, antecedents, and consequences of joint venture trust. 1998 J. Int. Manag.. 4 1-20

  53. Kansteiner, W. Of media scandals and regimes of forgetting: strauss-kahn, public history, and memory studies. 2015 Mem. Stud.. 8 385-389
    Paper not yet in RePEc: Add citation now
  54. Kaufmann, L. ; Esslinger, J. ; Carter, C.R. Toward relationship resilience: managing buyer‐induced breaches of psychological contracts during joint buyer–supplier projects. 2018 J. Supply Chain Manag.. 54 62-85

  55. Keller, K.L. ; Lehmann, D.R. Brands and branding: research findings and future priorities. 2006 Market. Sci.. 25 740-759

  56. Knight, J.G. ; Mather, D. ; Mathieson, B. The key role of sincerity in restoring trust in a brand with a corporate apology. 2015 En : Robinson, J.L. Marketing Dynamism & Sustainability: Things Change, Things Stay the Same…: Proceedings of the 2012 Academy of Marketing Science (AMS) Annual Conference. Springer International Publishing: Cham
    Paper not yet in RePEc: Add citation now
  57. Kramer, R.M. ; Lewicki, R.J. Repairing and enhancing trust: approaches to reducing organizational trust deficits. 2010 Acad. Manag. Ann.. 4 245-
    Paper not yet in RePEc: Add citation now
  58. La, S. ; Choi, B. The role of customer affection and trust in loyalty rebuilding after service failure and recovery. 2012 Serv. Ind. J.. 32 105-125
    Paper not yet in RePEc: Add citation now
  59. Lewicki, R.J. ; Bunker, B.B. Developing and maintaining trust in work relationships. 1996 Trust in organizations: Frontiers of theory and research. 114-139
    Paper not yet in RePEc: Add citation now
  60. Lewis, J.D. ; Weigert, A. Trust as a social reality. 1985 Soc. Forces. 63 967-985
    Paper not yet in RePEc: Add citation now
  61. Liao, Q. ; Luo, X. ; Gurung, A. Rebuilding post-violation trust in B2C electronic commerce. 2009 J. Organ. End User Comput.. 21 60-74
    Paper not yet in RePEc: Add citation now
  62. Lincoln, Y.S. ; Guba, E.G. Naturalistic Inquiry. 1985 Sage: Newbury Park
    Paper not yet in RePEc: Add citation now
  63. Locke, K. Grounded Theory in Management Research. 2001 Sage: London
    Paper not yet in RePEc: Add citation now
  64. Mattila, A.S. How to handle PR disasters? An examination of the impact of communication response type and failure attributions on consumer perceptions. 2009 J. Serv. Mark.. 23 211-218
    Paper not yet in RePEc: Add citation now
  65. Mayer, R.C. ; Davis, J.H. ; Schoorman, F.D. An integrative model of organizational trust. 1995 Acad. Manag. Rev.. 20 709-734
    Paper not yet in RePEc: Add citation now
  66. McGaugh, J.L. Making lasting memories: remembering the significant. 2013 Proc. Natl. Acad. Sci. Unit. States Am.. 110 10402-10407
    Paper not yet in RePEc: Add citation now
  67. Memon, A. ; Bull, R. The cognitive interview: its origins, empirical support, evaluation and practical implications. 1991 J. Community Appl. Soc. Psychol.. 1 291-307
    Paper not yet in RePEc: Add citation now
  68. Meyer, S.B. ; Coveney, J. ; Henderson, J. ; Ward, P.R. ; Taylor, A.W. Reconnecting Australian consumers and producers: identifying problems of distrust. 2012 Food Policy. 37 634-640

  69. Moorman, C. ; Deshpandé, R. ; Zaltman, G. Factors affecting trust in market research relationships. 1993 J. Mark.. 57 81-101
    Paper not yet in RePEc: Add citation now
  70. Moorman, C. ; Zaltman, G. ; Deshpande, R. Relationships between providers and users of market research: the dynamics of trust within and between organizations. 1992 J. Mark. Res.. 29 314-328
    Paper not yet in RePEc: Add citation now
  71. Morgan, R.M. ; Hunt, S.D. The commitment-trust theory of relationship marketing. 1994 J. Mark.. 58 20-
    Paper not yet in RePEc: Add citation now
  72. Morse, J. Situating grounded theory within qualitative inquiry. 2001 En : Schreiber, R.S. ; Stern, P.N. Using Grounded Theory in Nursing. Springer: New York
    Paper not yet in RePEc: Add citation now
  73. Nakayachi, K. ; Watabe, M. Restoring trustworthiness after adverse events: the signaling effects of voluntary “Hostage Posting” on trust. 2005 Organ. Behav. Hum. Decis. Process.. 97 1-17

  74. Patton, M.Q. Qualitative Evaluation and Research Methods. 1990 Sage: Thousand Oaks
    Paper not yet in RePEc: Add citation now
  75. Pfarrer, M.D. ; Decelles, K.A. ; Smith, K.G. ; Taylor, M.S. After the fall: reintegrating the corrupt organization. 2008 Acad. Manag. Rev.. 33 730-749
    Paper not yet in RePEc: Add citation now
  76. Richards, C. ; Lawrence, G. ; Burch, D. Supermarkets and agro-industrial foods. 2011 Food Cult. Soc.. 14 29-47
    Paper not yet in RePEc: Add citation now
  77. Ring, P.J. Security in pension provision: a critical analysis of UK government policy. 2005 J. Soc. Policy. 34 343-363
    Paper not yet in RePEc: Add citation now
  78. Roberts, M.T. A perspective on emerging law, consumer trust and social responsibility in China's food sector: the "bleaching" case study. 2011 Food Drug Law J.. 66 405-415
    Paper not yet in RePEc: Add citation now
  79. Rousseau, D.M. ; Sitkin, S.B. ; Burt, R.S. ; Camerer, C. Not so different after all: a cross-discipline view of trust. 1998 Acad. Manag. Rev.. 23 393-404
    Paper not yet in RePEc: Add citation now
  80. Schurr, P.H. ; Ozanne, J.L. Influences on exchange processes: buyers' preconceptions of a seller's trustworthiness and bargaining toughness. 1985 J. Consum. Res.. 11 939-953

  81. Seppänen, R. ; Blomqvist, K. ; Sundqvist, S. Measuring inter-organizational trust—a critical review of the empirical research in 1990–2003. 2007 Ind. Mark. Manag.. 36 249-265
    Paper not yet in RePEc: Add citation now
  82. Sheppard, B.H. ; Sherman, D.M. The grammars of trust: a model and general implications. 1998 Acad. Manag. Rev.. 23 422-437
    Paper not yet in RePEc: Add citation now
  83. Simons, T. ; McLean, P.J. Empty Words: the Impact of Perceived Managerial Integrity on Employees, Customers and Profits. 2002 Annual Meeting of the Academy of Management: Denver, CO
    Paper not yet in RePEc: Add citation now
  84. Sirdeshmukh, D. ; Singh, J. ; Sabol, B. Consumer trust, value, and loyalty in relational exchanges. 2002 J. Mark.. 66 15-37
    Paper not yet in RePEc: Add citation now
  85. Spicer, A. ; Okhmatovskiy, I. Multiple paths to institutional-based trust production and repair: lessons from the Russian bank deposit market. 2015 Organ. Stud.. 36 1143-1170
    Paper not yet in RePEc: Add citation now
  86. Stake, R.E. The case study method in social inquiry. 1978 Educ. Res.. 7 5-8
    Paper not yet in RePEc: Add citation now
  87. Stevens, M. ; MacDuffie, J.P. ; Helper, S. Reorienting and recalibrating inter-organizational relationships: strategies for achieving optimal trust. 2015 Organ. Stud.. 36 1237-1264
    Paper not yet in RePEc: Add citation now
  88. Suchman, M. Managing legitimacy: strategic and institutional approaches. 1995 Acad. Manag. Rev.. 20 571-610
    Paper not yet in RePEc: Add citation now
  89. Tax, S.S. ; Brown, S.W. ; Chandrashekaran, M. Customer evaluations of service complaint experiences: implications for relationship marketing. 1998 J. Mark.. 62 60-76
    Paper not yet in RePEc: Add citation now
  90. Utz, S. ; Matzat, U. ; Snijders, C. On-line reputation systems: the effects of feedback comments and reactions on building and rebuilding trust in on-line auctions. 2009 Int. J. Electron. Commer.. 13 95-118
    Paper not yet in RePEc: Add citation now
  91. van Laer, T. ; de Ruyter, K. In stories we trust: how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts. 2010 Int. J. Res. Mark.. 27 164-174

  92. Vassilikopoulou, A. ; Siomkos, G. ; Chatzipanagiotou, K. ; Pantouvakis, A. Product-harm crisis management: time heals all wounds?. 2009 J. Retail. Consum. Serv.. 16 174-180

  93. Weick, K.E. The vulnerable system: an analysis of the tenerife air disaster. 1990 J. Manag.. 16 571-593
    Paper not yet in RePEc: Add citation now
  94. Which, Action Needed to Win Back Our Trust in Food. 2013 :
    Paper not yet in RePEc: Add citation now
  95. Which, Horsemeat Scandal Dents Trust in Food Industry. 2013 :
    Paper not yet in RePEc: Add citation now
  96. Which, Horsemeat Scandal: Has it Changed Your Shopping Habits?. 2013 :
    Paper not yet in RePEc: Add citation now
  97. Wu, J.-J. ; Chien, S.-H. ; Chen, Y.-H. ; Wu, W.-K. Multichannel Trust Transfer and Repair, PACIS 2013 Proceedings. 2013 :
    Paper not yet in RePEc: Add citation now
  98. Xie, Y. ; Peng, S. How to repair customer trust after negative publicity: the roles of competence, integrity, benevolence, and forgiveness. 2009 Psychol. Market.. 26 572-589
    Paper not yet in RePEc: Add citation now
  99. Yu, S.H. ; Wu, J.J. ; Lin, W.R. Trust transfer and repair: a multichannel study on the smartphone industry. 2017 Int. J. Oral Implant.. 9 133-156
    Paper not yet in RePEc: Add citation now
  100. Zhang, Z. The study on consumer trust repair based on the interaction of person & environment. 2012 Procedia Engineering. 29 1467-1470
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. Does Inclusion in the Sustainability Index Contribute to the Financial Performance of the Companies: Evidence from Developing Countries. (2022). Kuukbay, Fusun ; Guler, Begum.
    In: Journal of Economy Culture and Society.
    RePEc:ist:iujecs:v:66:y:2022:i:0:p:307-319.

    Full description at Econpapers || Download paper

  2. The Impact of Economic Indicators on the Evolution of Business Confidence during the COVID-19 Pandemic Period. (2022). Olkiewicz, Marcin.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:9:p:5073-:d:800235.

    Full description at Econpapers || Download paper

  3. The effects of corporate social responsibility on corporate reputation and firm financial performance: Moderating role of responsible leadership. (2020). Javed, Muzhar ; Rashid, Muhammad Amir ; Ali, Hafiz Yasir ; Hussain, Ghulam.
    In: Corporate Social Responsibility and Environmental Management.
    RePEc:wly:corsem:v:27:y:2020:i:3:p:1395-1409.

    Full description at Econpapers || Download paper

  4. Truly Sustainability or Hypocrisy: The Effects of Corporate Sustainable Orientation on Consumers’ Quality Perception and Trust Based on Evidence from China. (2020). Hu, Xiaojuan ; Liang, Xiaobei ; Meng, HU.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:7:p:2735-:d:339417.

    Full description at Econpapers || Download paper

  5. Trust, Control, and Value Creation in Strategic Networks of SMEs. (2020). Cerrato, Daniele ; Antoldi, Fabio.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:5:p:1873-:d:327302.

    Full description at Econpapers || Download paper

  6. Social Trust and Open Innovation in an Informal Economy: The Emergence of Shenzhen Mobile Phone Industry. (2020). Chen, Yu-Chun.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:3:p:775-:d:311354.

    Full description at Econpapers || Download paper

  7. Improving Green Market Orientation, Green Supply Chain Relationship Quality, and Green Absorptive Capacity to Enhance Green Competitive Advantage in the Green Supply Chain. (2020). Lin, Yu-Hsien ; Kulangara, Nisha ; Foster, Krista ; Shang, Jennifer.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:18:p:7251-:d:408917.

    Full description at Econpapers || Download paper

  8. Getting Nothing from Something: Unfulfilled Promises of Current Dominant Approaches to Entrepreneurial Decision-Making. (2020). Arend, Richard J.
    In: Administrative Sciences.
    RePEc:gam:jadmsc:v:10:y:2020:i:3:p:61-:d:401651.

    Full description at Econpapers || Download paper

  9. Franchise management capabilities and franchisor performance under alternative franchise ownership strategies. (2020). Yin, Xiaoli ; Gillis, William E ; Combs, James G.
    In: Journal of Business Venturing.
    RePEc:eee:jbvent:v:35:y:2020:i:1:s0883902617307760.

    Full description at Econpapers || Download paper

  10. A grounded theory study of factors and conditions associated with customer trust recovery in a retailer. (2020). Siebert, Sabina ; Martin, Graeme ; Boi, Branko.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:109:y:2020:i:c:p:440-448.

    Full description at Econpapers || Download paper

  11. INDIVIDUAL AMBIDEXTERITY AND ANTECEDENTS IN A CHANGING CONTEXT. (2019). Zhang, YI ; Wei, Feng ; van Horne, Constance.
    In: International Journal of Innovation Management (ijim).
    RePEc:wsi:ijimxx:v:23:y:2019:i:03:n:s136391961950021x.

    Full description at Econpapers || Download paper

  12. Corporate sustainability performance measurement based on a new multicriteria sorting method. (2019). Kuukbay, Fusun ; Surucu, Ebru.
    In: Corporate Social Responsibility and Environmental Management.
    RePEc:wly:corsem:v:26:y:2019:i:3:p:664-680.

    Full description at Econpapers || Download paper

  13. When performance shortfall arises, contract or trust? A multi-method study of the impact of contractual and relational governances on performance in public – private partnerships. (2019). Fang, F.
    In: Other publications TiSEM.
    RePEc:tiu:tiutis:473840ee-6945-4a93-9326-5345850bcaf3.

    Full description at Econpapers || Download paper

  14. Interfirm coopetition, trust, and opportunism: a mediated moderation model. (2019). Yu, Pei-Li.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:13:y:2019:i:5:d:10.1007_s11846-018-0279-y.

    Full description at Econpapers || Download paper

  15. Trust, control and knowledge transfer in small business networks. (2019). Massaro, Maurizio ; Fink, Matthias ; Aschauer, Ewald ; Moro, Andrea.
    In: Review of Managerial Science.
    RePEc:spr:rvmgts:v:13:y:2019:i:2:d:10.1007_s11846-017-0247-y.

    Full description at Econpapers || Download paper

  16. Aligning governance mechanisms with task features to improve service capabilities---an empirical study of professional service outsourcing in India. (2019). Liu, Zuoming ; Jayaraman, Vaidyanathan.
    In: Operations Management Research.
    RePEc:spr:opmare:v:12:y:2019:i:1:d:10.1007_s12063-019-00141-z.

    Full description at Econpapers || Download paper

  17. How Could You be so Gullible? Scams and Over-Trust in Organizations. (2019). Steyer, Veronique ; Laroche, Herve ; Theron, Christelle.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:160:y:2019:i:3:d:10.1007_s10551-018-3941-z.

    Full description at Econpapers || Download paper

  18. What Makes CSR Communication Lead to CSR Participation? Testing the Mediating Effects of CSR Associations, CSR Credibility, and Organization–Public Relationships. (2019). Zhang, Weiwu ; Lee, Sun Young ; Abitbol, Alan.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:157:y:2019:i:2:d:10.1007_s10551-017-3609-0.

    Full description at Econpapers || Download paper

  19. The viability of the bank advisory service business model - effects of customers trust, satisfaction and loyalty on client-level performance. (2019). Hermansson, Cecilia ; Jonsson, Sara.
    In: Working Paper Series.
    RePEc:hhs:kthrec:2019_004.

    Full description at Econpapers || Download paper

  20. Corporate social responsibility and M&A uncertainty. (2019). AROURI, Mohamed ; Pukthuanthong, Kuntara ; Gomes, Mathieu.
    In: Post-Print.
    RePEc:hal:journl:hal-02056009.

    Full description at Econpapers || Download paper

  21. Increasing Shopper Trust in Retailer Technological Interfaces via Auditory Confirmation. (2019). Reynolds-McIlnay, Ryann ; Morrin, Maureen.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:95:y:2019:i:4:p:128-142.

    Full description at Econpapers || Download paper

  22. Customer trust recovery: An alternative explanation. (2019). Kuppelwieser, Volker G ; Bozic, Branko.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:49:y:2019:i:c:p:208-218.

    Full description at Econpapers || Download paper

  23. How Opportunistic Culture Affects Financial Performance in Outsourcing Relationships: A Meta-Analysis. (2019). Dahlgrun, Philipp W ; Bausch, Andreas.
    In: Journal of International Management.
    RePEc:eee:intman:v:25:y:2019:i:1:p:81-100.

    Full description at Econpapers || Download paper

  24. Corporate social responsibility and M&A uncertainty. (2019). AROURI, Mohamed ; Gomes, Mathieu ; Pukthuanthong, Kuntara.
    In: Journal of Corporate Finance.
    RePEc:eee:corfin:v:56:y:2019:i:c:p:176-198.

    Full description at Econpapers || Download paper

  25. Influence of intra-organizational trust on organizational outcomes. (2018). Zabłocka-Kluczka, Anna ; Walecka-Jankowska, Katarzyna ; Zimmer, Joanna ; Zablocka-Kluczka, Anna ; Bienkowska, Agnieszka.
    In: Operations Research and Decisions.
    RePEc:wut:journl:v:4:y:2018:p:9-30:id:1371.

    Full description at Econpapers || Download paper

  26. R&D COLLABORATION BETWEEN FIRMS: HARD AND SOFT ANTECEDENTS OF SUPPLIER KNOWLEDGE SHARING. (2018). Helm, Roland ; Kloyer, Martin ; Aust, Christin.
    In: International Journal of Innovation Management (ijim).
    RePEc:wsi:ijimxx:v:24:y:2018:i:01:n:s1363919620500012.

    Full description at Econpapers || Download paper

  27. Social Trust and Corporate Misconduct: Evidence from China. (2018). Ke, Yun ; Dong, Wang ; Chan, Kam C.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:151:y:2018:i:2:d:10.1007_s10551-016-3234-3.

    Full description at Econpapers || Download paper

  28. Linking Societal Trust and CEO Compensation. (2018). Kanagaretnam, Kiridaran ; Mawani, Amin ; Khokhar, Abdul-Rahman.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:151:y:2018:i:2:d:10.1007_s10551-016-3211-x.

    Full description at Econpapers || Download paper

  29. Formation of Stakeholder Trust in Business and the Role of Personal Values. (2017). Pirson, Michael ; Martin, Kirsten ; Parmar, Bidhan.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:145:y:2017:i:1:d:10.1007_s10551-015-2839-2.

    Full description at Econpapers || Download paper

  30. La confiance au sein des organisations : Apport conceptuel. (2017). Yachoulti, Anass.
    In: Journal of Academic Finance.
    RePEc:jaf:journl:v:8:y:2017:i:1:n:91.

    Full description at Econpapers || Download paper

  31. Organizational ethical climates and employees trust in colleagues, the supervisor, and the organization. (2017). Siletti, Elena ; De Battisti, Francesca ; Nedkovski, Vojkan ; Guerci, Marco.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:71:y:2017:i:c:p:19-26.

    Full description at Econpapers || Download paper

  32. FEMALE SHOPPERS’ OUTLOOK OF FIRMS’ FAIRNESS IN MARKETING COMMUNICATIONS AND DISTRIBUTION CHANNELS. (2017). Mohd, Sany Sanuri ; Kumar, Pranav.
    In: Management and Marketing Journal.
    RePEc:aio:manmar:v:xv:y:2017:i:1:p:40-60.

    Full description at Econpapers || Download paper

  33. Understanding the Roles of Organizational Identification, Trust and Corporate Ethical Values in Employee Engagement€“Organizational Citizenship Behaviour Relationship: A Study on Indian Managers. (2016). .
    In: Management and Labour Studies.
    RePEc:sae:manlab:v:41:y:2016:i:4:p:314-330.

    Full description at Econpapers || Download paper

  34. Toward a unified Theory Y of leadership: Leader self-awareness, ethics and integrity as key attributes of positive leadership. (2015). Giolito, Vincent.
    In: Working Papers CEB.
    RePEc:sol:wpaper:2013/218851.

    Full description at Econpapers || Download paper

  35. International Joint Venture characteristics in Spanish Companies: Uppsala model implications. (2014). David de Matias Batalla, .
    In: Journal of Socioeconomic Engineering.
    RePEc:uae:soceng:y:2014:i:1:p:21-32.

    Full description at Econpapers || Download paper

  36. Using Resource€“Based Theory to Help Explain Plural Form Franchising. (2014). Gillis, William E ; Combs, James G ; Ketchen, David J.
    In: Entrepreneurship Theory and Practice.
    RePEc:sae:entthe:v:38:y:2014:i:3:p:449-472.

    Full description at Econpapers || Download paper

  37. Intrafamily Entrepreneurship: The Formation and Membership of Family Entrepreneurial Teams. (2013). Hamilton, Eleanor ; Howorth, Carole ; Cruz, Allan Discua.
    In: Entrepreneurship Theory and Practice.
    RePEc:sae:entthe:v:37:y:2013:i:1:p:17-46.

    Full description at Econpapers || Download paper

  38. EMBEDDEDNESS: THE NEXUS OF LEARNED NEEDS, CONSCIENTIOUSNESS, AND INFORMAL ACCOUNTABILITY FOR OTHERS. (2013). Royle, Todd M..
    In: International Journal of Management and Marketing Research.
    RePEc:ibf:ijmmre:v:6:y:2013:i:1:p:15-41.

    Full description at Econpapers || Download paper

  39. Entrepreneurship in Russia and China: The Impact of Formal Institutional Voids. (2010). Puffer, Sheila M ; Boisot, Max ; McCarthy, Daniel J.
    In: Entrepreneurship Theory and Practice.
    RePEc:sae:entthe:v:34:y:2010:i:3:p:441-467.

    Full description at Econpapers || Download paper

  40. The Meaning(s) of Trust. A Content Analysis on the Diverse Conceptualizations of Trust in Scholarly Research on Business Relationships. (2010). Castaldo, Sandro ; Premazzi, Katia ; Zerbini, Fabrizio.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:96:y:2010:i:4:p:657-668.

    Full description at Econpapers || Download paper

  41. Social Responsibility and the Olympic Games: The Mediating Role of Consumer Attributions. (2010). Parent, Milena ; Walker, Matthew ; Drane, Dan ; Heere, Bob.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:95:y:2010:i:4:p:659-680.

    Full description at Econpapers || Download paper

  42. Trust in Companies and in CEOs: A Comparative Study of the Main Influences. (2010). Sommer, Katharina ; Ingenhoff, Diana.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:95:y:2010:i:3:p:339-355.

    Full description at Econpapers || Download paper

  43. Three Primary Trust Pathways Underlying Ethical Considerations. (2010). Rodgers, Waymond.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:91:y:2010:i:1:p:83-93.

    Full description at Econpapers || Download paper

  44. EXPLORING TRUST AS AN INFLUENCING MECHANISM OF INTRAPRENEURSHIP. (2010). Stull, Michael ; Aram, John D..
    In: International Journal of Management and Marketing Research.
    RePEc:ibf:ijmmre:v:3:y:2010:i:3:p:17-38.

    Full description at Econpapers || Download paper

  45. THE RELATIONSHIPS BETWEEN SELECT SITUATIONAL AND DISPOSITIONAL CONSTRUCTS AND INFORMAL ACCOUNTABILITY FOR OTHERS. (2009). Hochwarter, Wayne A. ; Royle, Todd M. ; Fox, Gavin .
    In: International Journal of Management and Marketing Research.
    RePEc:ibf:ijmmre:v:2:y:2009:i:1:p:113-133.

    Full description at Econpapers || Download paper

  46. Internal Resources, External Network, and Competitiveness during the Growth Stage: A Study of Taiwanese High€“Tech Ventures1. (2008). Wu, Leiayu ; Pan, Leeayun ; Wang, Chunaju ; Chen, Chengaping.
    In: Entrepreneurship Theory and Practice.
    RePEc:sae:entthe:v:32:y:2008:i:3:p:529-549.

    Full description at Econpapers || Download paper

  47. The Impact of Corporate Social Performance on a Firm’s Multinationality. (2008). Deutsch, Yuval ; Bouquet, Cyril.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:80:y:2008:i:4:p:755-769.

    Full description at Econpapers || Download paper

  48. Ethical Stewardship €“ Implications for Leadership and Trust. (2008). Karri, Ranjan ; Bernal, Patricia ; Hayes, Linda ; Caldwell, Cam.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:78:y:2008:i:1:p:153-164.

    Full description at Econpapers || Download paper

  49. The Mediating Effect of Informal Accountability for Others. (2008). Hochwarter, Wayne A. ; Royle, Todd M. ; Hall, Angela T..
    In: International Journal of Management and Marketing Research.
    RePEc:ibf:ijmmre:v:1:y:2008:i:1:p:1-22.

    Full description at Econpapers || Download paper

  50. Relations de confiance et renforcement du contrôle. (2008). Bornarel, Frederic.
    In: Revue Finance Contrôle Stratégie.
    RePEc:dij:revfcs:v:11:y:2008:i:q1:p:71-104.

    Full description at Econpapers || Download paper

  51. Consumer Trust, Social Marketing and Ethics of Welfare Exchange. (2007). Eldomiaty, Tarek ; Kim, Sae ; Choi, Chong.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:74:y:2007:i:1:p:17-23.

    Full description at Econpapers || Download paper

  52. A Multi-Disciplinary Approach For Determining Adoption Of Agricultural Price Risk Management Strategies. (2007). Islam, Nazrul ; Hoque, Zohurul ; Quaddus, Mohammed ; Stanton, John ; Jackson, Elizabeth.
    In: 81st Annual Conference, April 2-4, 2007, Reading University, UK.
    RePEc:ags:aes007:7985.

    Full description at Econpapers || Download paper

  53. Why Do Some Family Businesses Out€“Compete? Governance, Long€“Term Orientations, and Sustainable Capability. (2006). le Bretonamiller, Isabelle.
    In: Entrepreneurship Theory and Practice.
    RePEc:sae:entthe:v:30:y:2006:i:6:p:731-746.

    Full description at Econpapers || Download paper

  54. How Much do you Trust Me? The Dark Side of Relational Trust in New Business Creation in Established Companies. (2006). Zahra, Shaker A ; Yavuz, Isil R ; Ucbasaran, Deniz.
    In: Entrepreneurship Theory and Practice.
    RePEc:sae:entthe:v:30:y:2006:i:4:p:541-559.

    Full description at Econpapers || Download paper

  55. Trust within Entrepreneur Bank Relationships: Insights from Italy. (2006). Howorth, Carole ; Moro, Andrea.
    In: Entrepreneurship Theory and Practice.
    RePEc:sae:entthe:v:30:y:2006:i:4:p:495-517.

    Full description at Econpapers || Download paper

  56. The role of mandatory cost audit in enhancing trust: the case of India. (2006). Mir, Monir Zaman ; Chatterjee, Bikram.
    In: Qualitative Research in Accounting & Management.
    RePEc:eme:qrampp:v:3:y:2006:i:1:p:27-45.

    Full description at Econpapers || Download paper

  57. TRUSTWORTHINESS AS AN ECONOMIC ASSET. (1999). Wilson, Paul N. ; Kennedy, Ana M..
    In: International Food and Agribusiness Management Review.
    RePEc:ags:ifaamr:34213.

    Full description at Econpapers || Download paper

  58. The Family Firms Exclusion from Business School Research: Explaining the Void; Addressing the Opportunity. (1997). Litz, Reginald A.
    In: Entrepreneurship Theory and Practice.
    RePEc:sae:entthe:v:21:y:1997:i:3:p:55-71.

    Full description at Econpapers || Download paper

  59. Too much cocited documents. This list is not complete

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-10-04 05:02:26 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.