Agatz, N.A. ; Fleischmann, M. ; Van Nunen, J.A. E-fulfillment and multi-channel distribution–a review. 2008 Eur. J. Oper. Res.. 187 339-356
- Ahn, H. ; Park, E. The impact of consumers' sustainable electronic-word-of-mouth in purchasing sustainable mobility: an analysis from online review comments of e-commerce. 2024 Res. Transp. Bus. Manag.. 52 -
Paper not yet in RePEc: Add citation now
- Alruwaie, M. ; El-Haddadeh, R. ; Weerakkody, V. Citizens' continuous use of egovernment services: the role of self-efficacy, outcome expectations and satisfaction. 2020 Gov. Inf. Q.. 37 -
Paper not yet in RePEc: Add citation now
Asante, D. ; Tang, C. ; Kwamega, M. ; Asante, E.A. In pursuit of service encounter quality: will service-oriented high-performance work systems benefit high-contact service industries?. 2022 J. Retail. Consum. Serv.. 68 -
- Bhattacharjya, J. ; Ellison, A. ; Tripathi, S. An exploration of logistics-related customer service provision on Twitter: the case of e-retailers. 2016 Int J. Phys. Distrib. Logist.. 46 659-680
Paper not yet in RePEc: Add citation now
- Bhattacharya, P. ; Mukhopadhyay, A. ; Saha, J. ; Samanta, B. ; Mondal, M. ; Bhattacharya, S. ; Paul, S. Perception-satisfaction based quality assessment of tourism and hospitality services in the Himalayan region: an application of ahp-servqual approach on sandakphu trail, West Bengal, India. 2023 Int. J. Geoheritage Parks. 11 259-275
Paper not yet in RePEc: Add citation now
- Bitner, M.J. Servicescapes: the impact of physical surroundings on customers and employees. 1992 J. Mark.. 56 57-71
Paper not yet in RePEc: Add citation now
Bolton, R.N. ; Gustafsson, A. ; Tarasi, C.O. ; Witell, L. Managing a global retail brand in different markets: meta-analyses of customer responses to service encounters. 2022 J. Retail.. 98 294-314
Bressolles, G. ; Durrieu, F. ; Senecal, S. A consumer typology based on e-service quality and e-satisfaction. 2014 J. Retail. Consum. Serv.. 21 889-896
Chen, C.-M. ; Chuang, H.H.-C. Time to shift the shift: performance effects of within-day cumulative service encounters in retail stores. 2023 Omega. 119 -
Chen, X. ; Guo, S. ; Xiong, J. ; Ye, Z. Customer engagement, dependence and loyalty: an empirical study of Chinese customers in multitouch service encounters. 2023 Technol. Forecast. Soc. Change. 197 -
- Collier, J.E. ; Bienstock, C.C. Measuring service quality in e-retailing. 2006 J. Serv. Res.. 8 260-275
Paper not yet in RePEc: Add citation now
- Cronin, J.J. ; Brady, M.K. ; Hult, G.T.M. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. 2000 J. Retail.. 76 193-218
Paper not yet in RePEc: Add citation now
- Deb, S. ; Ahmed, M.A. Determining the service quality of the city bus service based on users' perceptions and expectations. 2018 Travel Behav. Soc.. 12 1-10
Paper not yet in RePEc: Add citation now
- Ding, S. ; Lin, J. ; Zhang, Z. The influences of consumer-to-consumer interaction on dissatisfactory consumers' repetitive purchases in network communities. 2021 Sustainability. 13 869-
Paper not yet in RePEc: Add citation now
Do, Q.H. ; Kim, T.Y. ; Wang, X. Effects of logistics service quality and price fairness on customer repurchase intention: the moderating role of cross-border e-commerce experiences. 2023 J. Retail. Consum. Serv.. 70 -
- ECRC, China fresh food e-commerce market data report. 2023 :
Paper not yet in RePEc: Add citation now
El-Adly, M.I. Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty. 2019 J. Retail. Consum. Serv.. 50 322-332
Errajaa, K. ; Hombourger-Barès, S. ; Audrain-Pontevia, A.-F. Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: a sor approach. 2022 J. Retail. Consum. Serv.. 68 -
- Feigenbaum, A.V. Total quality control. 1991 :
Paper not yet in RePEc: Add citation now
- Filipovic, J. ; Arslanagic-Kalajdzic, M. Social capital theory perspective on the role of academic social networking sites. 2023 J. Bus. Res.. 166 -
Paper not yet in RePEc: Add citation now
- Finn, A. A reassessment of the dimensionality of retail performance: a multivariate generalizability theory perspective. 2004 J. Retail. Consum. Serv.. 11 235-245
Paper not yet in RePEc: Add citation now
- Fornell, C. ; Larcker, D.F. Evaluating structural equation models with unobservable variables and measurement error. 1981 J. Mark. Res.. 18 39-50
Paper not yet in RePEc: Add citation now
Fujii, M. Do sales control systems affect service–sales ambidexterity and salesperson performance? A job demands–resources perspective. 2024 J. Retail. Consum. Serv.. 77 -
- Gil Saura, I. ; Servera Frances, D. ; Berenguer Contri, G. ; Fuentes Blasco, M. Logistics service quality: a new way to loyalty. 2008 Ind. Manag. Data Syst.. 108 650-668
Paper not yet in RePEc: Add citation now
Gomez-Herrera, E. ; Martens, B. ; Turlea, G. The drivers and impediments for cross-border e-commerce in the EU. 2014 Inf. Econ. Policy. 28 83-96
- Grönroos, C. An applied service marketing theory. 1982 Eur. J. Mark.. 16 30-41
Paper not yet in RePEc: Add citation now
- Guo, B. Research on the construction of logistics information platform for coastal ports under the background of electronic commerce. 2020 J. Coast. Res.. 115 120-122
Paper not yet in RePEc: Add citation now
- Guo, J. ; Wang, X. ; Fan, S. ; Gen, M. Forward and reverse logistics network and route planning under the environment of low-carbon emissions: a case study of Shanghai fresh food e-commerce enterprises. 2017 Comput. Ind. Eng.. 106 351-360
Paper not yet in RePEc: Add citation now
- Han, Y. ; Xie, G. Determinants of customer perceived online shopping logistics service quality value: an empirical study from China. 2019 Int. J. Logist. Res. Appl.. 22 614-637
Paper not yet in RePEc: Add citation now
- Hapsari, R. ; Clemes, M. ; Dean, D. The mediating role of perceived value on the relationship between service quality and customer satisfaction: evidence from Indonesian airline passengers. 2016 Proc. Econ. Finance. 35 388-395
Paper not yet in RePEc: Add citation now
- Hassan, M. ; Hassan, S. ; Nawaz, M.S. ; Aksel, I. Measuring customer satisfaction and loyalty through service fairness, service quality and price fairness perception: an empirical study of Pakistan mobile telecommunication sector. 2013 Sci. Int.. 25 971-980
Paper not yet in RePEc: Add citation now
- Hayes, A.F. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. 2017 Guilford Publications:
Paper not yet in RePEc: Add citation now
Ho, T.H. ; Zheng, Y.-S. Setting customer expectation in service delivery: an integrated marketing-operations perspective. 2004 Manag. Sci.. 50 479-488
- Hollebeek, L.D. ; Smith, D.L. ; Kasabov, E. ; Hammedi, W. ; Warlow, A. ; Clark, M.K. Customer brand engagement during service lockdown. 2020 J. Serv. Mark.. 35 201-209
Paper not yet in RePEc: Add citation now
- iiMedia Research, China fresh e-commerce operation big data and development prospect research report. 2022 :
Paper not yet in RePEc: Add citation now
Jain, N.K. ; Gajjar, H. ; Shah, B.J. Electronic logistics service quality and repurchase intention in e-tailing: catalytic role of shopping satisfaction, payment options, gender and returning experience. 2021 J. Retail. Consum. Serv.. 59 -
Javed, M.K. ; Wu, M. Effects of online retailer after delivery services on repurchase intention: an empirical analysis of customers' past experience and future confidence with the retailer. 2020 J. Retail. Consum. Serv.. 54 -
- Jen, W. ; Lu, M.L. ; Hsieh, E.-H. ; Wu, Y.-H. ; Chan, S.-M. Effects of airport servicescape on passengers' satisfaction: a hierarchical approach and importance-performance analysis. 2013 J. East. Asia Soc. Transp. Stud.. 10 2223-2234
Paper not yet in RePEc: Add citation now
- Johnson, R.A. ; Wichern, D.W. . 2002 :
Paper not yet in RePEc: Add citation now
Kim, J. Platform quality factors influencing content providers' loyalty. 2021 J. Retail. Consum. Serv.. 60 -
- Kock, N. Common method bias in pls-sem: a full collinearity assessment approach. 2015 Int. J. E-Collab.. 11 1-10
Paper not yet in RePEc: Add citation now
Kopelman, S. ; Rosette, A.S. ; Thompson, L. The three faces of eve: strategic displays of positive, negative, and neutral emotions in negotiations. 2006 Organ. Behav. Hum. Decis.. 99 81-101
- Koufteros, X. ; Droge, C. ; Heim, G. ; Massad, N. ; Vickery, S.K. Encounter satisfaction in e-tailing: are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?. 2014 Decis. Sci.. 45 5-48
Paper not yet in RePEc: Add citation now
- Kujala, S. ; Mugge, R. ; Miron-Shatz, T. The role of expectations in service evaluation: a longitudinal study of a proximity mobile payment service. 2017 Int. J. Hum.-Comput. Stud.. 98 51-61
Paper not yet in RePEc: Add citation now
- Larivière, B. ; Bowen, D. ; Andreassen, T.W. ; Kunz, W. ; Sirianni, N.J. ; Voss, C. ; Wünderlich, N.V. ; De Keyser, A. “service encounter 2.0”: an investigation into the roles of technology, employees and customers. 2017 J. Bus. Res.. 79 238-246
Paper not yet in RePEc: Add citation now
- Le, D.N. ; Nguyen, H.T. ; Truong, P.H. Port logistics service quality and customer satisfaction: empirical evidence from Vietnam. 2020 Asian J. Shipp. Log.. 36 89-103
Paper not yet in RePEc: Add citation now
- Li, D. ; Li, K. A multi-objective model for cold chain logistics considering customer satisfaction. 2023 Alex. Eng. J.. 67 513-523
Paper not yet in RePEc: Add citation now
- Li, M. ; Ma, Q.-h. Do not impose on others what you desire. Research on the influence of service personnel's interactive orientation on customer comfort. 2022 J. Retail. Consum. Serv.. 65 -
Paper not yet in RePEc: Add citation now
- Lim, M.K. ; Li, Y. ; Song, X. Exploring customer satisfaction in cold chain logistics using a text mining approach. 2021 Ind. Manag. Data Syst.. 121 2426-2449
Paper not yet in RePEc: Add citation now
- Limbourg, S. ; Giang, H.T.Q. ; Cools, M. Logistics service quality: the case of Da Nang city. 2016 Proc. Eng.. 142 124-130
Paper not yet in RePEc: Add citation now
- Lin, J. ; Li, T. ; Guo, J. Factors influencing consumers' continuous purchase intention on fresh food e-commerce platforms: an organic foods-centric empirical investigation. 2021 Electron. Commer. Res. Appl.. 50 -
Paper not yet in RePEc: Add citation now
Liu, C. ; Lv, J. ; Hou, P. ; Lu, D. Disclosing products' freshness level as a non-contractible quality: optimal logistics service contracts in the fresh products supply chain. 2023 Eur. J. Oper. Res.. 307 1085-1102
- Liu, M. ; Jia, W. ; Yan, W. ; He, J. Factors influencing consumers' repurchase behavior on fresh food e-commerce platforms: an empirical study. 2023 Adv. Eng. Inform.. 56 -
Paper not yet in RePEc: Add citation now
Liu, M.T. ; Wong, I.A. ; Tseng, T.-H. ; Chang, A.W.-Y. ; Phau, I. Applying consumer-based brand equity in luxury hotel branding. 2017 J. Bus. Res.. 81 192-202
- Liu, M.T. ; Xue, J. ; Liu, Y. The mechanism leads to successful clickbait promotion in wechat social media platforms. 2021 Asia Pac. J. Mark. Log.. 33 1952-1973
Paper not yet in RePEc: Add citation now
- Liu, M.T. ; Yan, L. ; Phau, I. ; Perez, A. ; Teah, M. Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction. 2016 Eur. J. Mark.. 50 464-487
Paper not yet in RePEc: Add citation now
- Liu, Y. ; Liu, M.T. Celebrity poses and consumer attitudes in endorsement advertisements. 2019 Asia Pac. J. Mark. Log.. 31 1027-1041
Paper not yet in RePEc: Add citation now
- Loureiro, S. ; Ribeiro, L. The effect of atmosphere on emotions and online shopping intention: age differentiation. 2011 En : Australian and New. Zealand Marketing Academy Conference: Perth, Australia
Paper not yet in RePEc: Add citation now
- Lucas, G.A. ; Lunardi, G.L. ; Dolci, D.B. From e-commerce to m-commerce: an analysis of the user's experience with different access platforms. 2023 Electron. Commer. Res. Appl.. 58 -
Paper not yet in RePEc: Add citation now
Mahmud, M.S. ; Talukder, M.U. ; Rahman, S.M. Does ‘fear of COVID-19’ trigger future career anxiety? An empirical investigation considering depression from COVID-19 as a mediator. 2021 Int. J. Soc. Psychiatry. 67 35-45
Manthiou, A. ; Hickman, E. ; Klaus, P. Beyond good and bad: challenging the suggested role of emotions in customer experience (cx) research. 2020 J. Retail. Consum. Serv.. 57 -
- Mattila, A.S. ; Enz, C.A. The role of emotions in service encounters. 2002 J. Serv. Res.. 4 268-277
Paper not yet in RePEc: Add citation now
- Mehrabian, A. ; Russell, J.A. An Approach to Environmental Psychology. 1974 The MIT Press:
Paper not yet in RePEc: Add citation now
- Mentzer, J.T. ; Flint, D.J. ; Hult, G.T.M. Logistics service quality as a segment-customized process. 2001 J. Mark.. 65 82-104
Paper not yet in RePEc: Add citation now
- Miao, M. ; Jalees, T. ; Zaman, S.I. ; Khan, S. ; Hanif, N.-u.-A. ; Javed, M.K. The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in b2c e-commerce segment. 2022 Asia Pac. J. Mark. Log.. 34 2184-2206
Paper not yet in RePEc: Add citation now
- Mitchell, T.R. ; Thompson, L. ; Peterson, E. ; Cronk, R. Temporal adjustments in the evaluation of events: the “rosy view”. 1997 Adv. Exp. Soc. Psychol.. 33 421-448
Paper not yet in RePEc: Add citation now
Murali, S. ; Pugazhendhi, S. ; Muralidharan, C. Modelling and investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty–a case study of home appliances business. 2016 J. Retail. Consum. Serv.. 30 67-83
Nisar, T.M. ; Prabhakar, G. What factors determine e-satisfaction and consumer spending in e-commerce retailing?. 2017 J. Retail. Consum. Serv.. 39 135-144
- Oriade, A. ; Schofield, P. An examination of the role of service quality and perceived value in visitor attraction experience. 2019 J. Destin. Mark. Manag.. 11 1-9
Paper not yet in RePEc: Add citation now
- Ou, J. ; Wong, I.A. ; Prentice, C. ; Liu, M.T. Customer engagement and its outcomes: the cross-level effect of service environment and brand equity. 2020 Tour. Hosp. Res.. 44 377-402
Paper not yet in RePEc: Add citation now
- Ozturk, A.B. ; Nusair, K. ; Okumus, F. ; Hua, N. The role of utilitarian and hedonic values on users' continued usage intention in a mobile hotel booking environment. 2016 Int. J. Hosp. Manag.. 57 106-115
Paper not yet in RePEc: Add citation now
Palese, B. ; Usai, A. The relative importance of service quality dimensions in e-commerce experiences. 2018 Int. J. Inf. Manag.. 40 132-140
- PAPER, Dingtone limited 2022 performance report. 2023 :
Paper not yet in RePEc: Add citation now
- Parasuraman, A. ; Zeithaml, V.A. ; Berry, L.L. A conceptual model of service quality and its implications for future research. 1985 J. Mark.. 49 41-50
Paper not yet in RePEc: Add citation now
- Patrício, L. ; Fisk, R.P. ; Falcão e Cunha, J. ; Constantine, L. Multilevel service design: from customer value constellation to service experience blueprinting. 2011 J. Serv. Res.. 14 180-200
Paper not yet in RePEc: Add citation now
- Phillips, D.M. ; Baumgartner, H. The role of consumption emotions in the satisfaction response. 2002 J. Consum. Psychol.. 12 243-252
Paper not yet in RePEc: Add citation now
Pina, R. ; Dias, Á. The influence of brand experiences on consumer-based brand equity. 2021 J. Brand Manag.. 28 99-115
- Podsakoff, P.M. ; Organ, D.W. Self-reports in organizational research: problems and prospects. 1986 J. Manag.. 12 531-544
Paper not yet in RePEc: Add citation now
- Prajapati, D. ; Jauhar, S.K. ; Gunasekaran, A. ; Kamble, S.S. ; Pratap, S. Blockchain and Ito embedded sustainable virtual closed-loop supply chain in e-commerce towards the circular economy. 2022 Comput. Ind. Eng.. 172 -
Paper not yet in RePEc: Add citation now
Pratap, S. ; Jauhar, S.K. ; Daultani, Y. ; Paul, S.K. Benchmarking sustainable e-commerce enterprises based on evolving customer expectations amidst covid-19 pandemic. 2023 Bus. Strategy Environ.. 32 736-752
- Rafiq, M. ; Jaafar, H.S. Measuring customers-perceptions of logistics service quality of 3pl service providers. 2007 J. Bus. Logist.. 28 159-175
Paper not yet in RePEc: Add citation now
- Raita, E. ; Oulasvirta, A. Too good to be bad: favorable product expectations boost subjective usability ratings. 2011 Interact. Comput.. 23 363-371
Paper not yet in RePEc: Add citation now
- Robert, D. ; John, R. Store atmosphere: an environmental psychology approach. 1982 J. Retail.. 58 34-57
Paper not yet in RePEc: Add citation now
Robinson, S. ; Orsingher, C. ; Alkire, L. ; De Keyser, A. ; Giebelhausen, M. ; Papamichail, K.N. ; Shams, P. ; Temerak, M.S. Frontline encounters of the AI kind: an evolved service encounter framework. 2020 J. Bus. Res.. 116 366-376
- Roslan, N.A.A. ; Wahab, E. ; Abdullah, N.H. Service quality: a case study of logistics sector in Iskandar Malaysia using servqual model. 2015 Proc., Soc. Behav. Sci.. 172 457-462
Paper not yet in RePEc: Add citation now
- Ryu, K. ; Han, H. Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants: moderating role of perceived price. 2010 J. Hosp. Tour. Res.. 34 310-329
Paper not yet in RePEc: Add citation now
- Sabir, S.S. Does product design stimulate customer satisfaction? Mediating role of affect. 2020 Asia Pac. J. Mark. Log.. 32 1255-1268
Paper not yet in RePEc: Add citation now
- Salah, O.H. ; Ayyash, M.M. E-commerce adoption by smes and its effect on marketing performance: an extended of toe framework with AI integration, innovation culture, and customer tech-savviness. 2024 J. Open Innov. Technol. Market. Complex. 10 -
Paper not yet in RePEc: Add citation now
Saura, J.R. ; Palacios-Marqués, D. ; Ribeiro-Soriano, D. Exploring the boundaries of open innovation: evidence from social media mining. 2023 Technovation. 119 -
- Senali, M.G. ; Iranmanesh, M. ; Ghobakhloo, M. ; Foroughi, B. ; Asadi, S. ; Rejeb, A. Determinants of trust and purchase intention in social commerce: perceived price fairness and trust disposition as moderators. 2024 Electron. Commer. Res. Appl.. -
Paper not yet in RePEc: Add citation now
- Shi, G. ; Shi, Y. ; Chan, A.K. ; Liu, M.T. ; Fam, K.-S. The role of renqing in mediating customer relationship investment and relationship commitment in China. 2011 Ind. Mark. Manage.. 40 496-502
Paper not yet in RePEc: Add citation now
Shokouhyar, S. ; Shokoohyar, S. ; Safari, S. Research on the influence of after-sales service quality factors on customer satisfaction. 2020 J. Retail. Consum. Serv.. 56 -
- Shostack, L. Planning the service encounter. 1985 En : The Service Encounter. :
Paper not yet in RePEc: Add citation now
Siami, S. ; Martin, A. ; Gorji, M. ; Grimmer, M. How discretionary behaviors promote customer engagement: the role of psychosocial safety climate and psychological capital. 2022 J. Manag. Organ.. 28 379-397
Singh, B. Predicting airline passengers' loyalty using artificial neural network theory. 2021 J. Air Transp. Manag.. 94 -
- Song, J. ; Qu, H. How does consumer regulatory focus impact perceived value and consumption emotions?. 2019 Int. J. Contemp. Hosp. Manag.. 31 285-308
Paper not yet in RePEc: Add citation now
- Song, J. ; Qu, H. The mediating role of consumption emotions. 2017 Int. J. Hosp. Manag.. 66 66-76
Paper not yet in RePEc: Add citation now
- Stank, T.P. ; Goldsby, T.J. ; Vickery, S.K. ; Savitskie, K. Logistics service performance: estimating its influence on market share. 2003 J. Bus. Logist.. 24 27-55
Paper not yet in RePEc: Add citation now
- Sumrit, D. ; Sowijit, K. Winning customer satisfaction toward omnichannel logistics service quality based on an integrated importance-performance analysis and three-factor theory: insight from Thailand. 2023 Asia Pac. Manag. Rev.. 531-543
Paper not yet in RePEc: Add citation now
Tang, Y.M. ; Chau, K.Y. ; Xu, D. ; Liu, X. Consumer perceptions to support Ito based smart parcel locker logistics in China. 2021 J. Retail. Consum. Serv.. 62 -
- Teng, C.-C. ; Lu, C.-H. Organic food consumption in Taiwan: motives, involvement, and purchase intention under the moderating role of uncertainty. 2016 Appetite. 105 95-105
Paper not yet in RePEc: Add citation now
Tsai, P.-H. ; Tang, J.-W. Consumers' switching intention towards e-commerce platforms' store-to-store pickup services: the application of the extended ppm model. 2023 J. Retail. Consum. Serv.. 75 -
- Tseng, T. ; Huang, H. ; Liu, M. Limited-quantity scarcity messages for luxury brands: consider customer in cognitive and emotional consumption. 2021 J. Consum. Behav.. 20 1204-1215
Paper not yet in RePEc: Add citation now
Uzir, M.U.H. ; Al Halbusi, H. ; Thurasamy, R. ; Hock, R.L.T. ; Aljaberi, M.A. ; Hasan, N. ; Hamid, M. The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: evidence from a developing country. 2021 J. Retail. Consum. Serv.. 63 -
Vieira, V.A. Stimuli–organism-response framework: a meta-analytic review in the store environment. 2013 J. Bus. Res.. 66 1420-1426
- Villalobos, J.R. ; Soto-Silva, W.E. ; González-Araya, M.C. ; González-Ramirez, R.G. Research directions in technology development to support real-time decisions of fresh produce logistics: a review and research agenda. 2019 Comput. Electron. Agric.. 167 -
Paper not yet in RePEc: Add citation now
Wang, T. ; Duong, T.D. ; Chen, C.C. Intention to disclose personal information via mobile applications: a privacy calculus perspective. 2016 Int. J. Inf. Manag.. 36 531-542
Wasaya, A. ; Prentice, C. ; Hsiao, A. Shaping destination marketing with norms and personality. 2024 J. Retail. Consum. Serv.. 77 -
Westbrook, R.A. ; Oliver, R.L. The dimensionality of consumption emotion patterns and consumer satisfaction. 1991 J. Consum. Res.. 18 84-91
Wong, I.A. ; Dioko, L.D.A. Understanding the mediated moderating role of customer expectations in the customer satisfaction model: the case of casinos. 2013 Tour. Manag.. 36 188-199
- Woodruff, R.B. Customer value: the next source for competitive advantage. 1997 J. Acad. Mark. Sci.. 25 139-153
Paper not yet in RePEc: Add citation now
- Woodruff, R.B. ; Gardial, S. Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction. 1996 Blackwell Business:
Paper not yet in RePEc: Add citation now
- Wu, J. ; Dong, M. Research on customer satisfaction of pharmaceutical e-commerce logistics service under service encounter theory. 2023 Electron. Commer. Res. Appl.. 58 -
Paper not yet in RePEc: Add citation now
- Xing, Y. ; Grant, D.B. ; McKinnon, A.C. ; Fernie, J. Physical distribution service quality in online retailing. 2010 Int J. Phys. Distrib. Logist. 40 415-432
Paper not yet in RePEc: Add citation now
Xu, Y. ; Wang, J. ; Cao, K. Logistics mode strategy of firms selling fresh products on e-commerce platforms with private brand introduction. 2023 J. Retail. Consum. Serv.. 73 -
- Xue, J. ; Liu, M.T. Investigating the live streaming sales from the perspective of the ecosystem: the structures, processes and value flow. 2023 Asia Pac. J. Mark. Log.. 35 1157-1186
Paper not yet in RePEc: Add citation now
- Zhou, R. ; Tong, L. A study on the influencing factors of consumers' purchase intention during livestreaming e-commerce: the mediating effect of emotion. 2022 Front. Psychol.. 13 -
Paper not yet in RePEc: Add citation now