create a website

Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory. (2024). Wang, Zhong-Sen ; Tang, Qiu-Yu ; Yang, Qiang ; Feng, Kun.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002364.

Full description at Econpapers || Download paper

Cited: 1

Citations received by this document

Cites: 118

References cited by this document

Cocites: 50

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. €œTake no risk!€ : Immediate and delayed backfire-effect of risk-reducing messages in retailers return and exchange policies. (2025). Woimant, Antonin ; Steils, Nadia.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004302.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Agatz, N.A. ; Fleischmann, M. ; Van Nunen, J.A. E-fulfillment and multi-channel distribution–a review. 2008 Eur. J. Oper. Res.. 187 339-356

  2. Ahn, H. ; Park, E. The impact of consumers' sustainable electronic-word-of-mouth in purchasing sustainable mobility: an analysis from online review comments of e-commerce. 2024 Res. Transp. Bus. Manag.. 52 -
    Paper not yet in RePEc: Add citation now
  3. Alruwaie, M. ; El-Haddadeh, R. ; Weerakkody, V. Citizens' continuous use of egovernment services: the role of self-efficacy, outcome expectations and satisfaction. 2020 Gov. Inf. Q.. 37 -
    Paper not yet in RePEc: Add citation now
  4. Asante, D. ; Tang, C. ; Kwamega, M. ; Asante, E.A. In pursuit of service encounter quality: will service-oriented high-performance work systems benefit high-contact service industries?. 2022 J. Retail. Consum. Serv.. 68 -

  5. Bhattacharjya, J. ; Ellison, A. ; Tripathi, S. An exploration of logistics-related customer service provision on Twitter: the case of e-retailers. 2016 Int J. Phys. Distrib. Logist.. 46 659-680
    Paper not yet in RePEc: Add citation now
  6. Bhattacharya, P. ; Mukhopadhyay, A. ; Saha, J. ; Samanta, B. ; Mondal, M. ; Bhattacharya, S. ; Paul, S. Perception-satisfaction based quality assessment of tourism and hospitality services in the Himalayan region: an application of ahp-servqual approach on sandakphu trail, West Bengal, India. 2023 Int. J. Geoheritage Parks. 11 259-275
    Paper not yet in RePEc: Add citation now
  7. Bitner, M.J. Servicescapes: the impact of physical surroundings on customers and employees. 1992 J. Mark.. 56 57-71
    Paper not yet in RePEc: Add citation now
  8. Bolton, R.N. ; Gustafsson, A. ; Tarasi, C.O. ; Witell, L. Managing a global retail brand in different markets: meta-analyses of customer responses to service encounters. 2022 J. Retail.. 98 294-314

  9. Bressolles, G. ; Durrieu, F. ; Senecal, S. A consumer typology based on e-service quality and e-satisfaction. 2014 J. Retail. Consum. Serv.. 21 889-896

  10. Chen, C.-M. ; Chuang, H.H.-C. Time to shift the shift: performance effects of within-day cumulative service encounters in retail stores. 2023 Omega. 119 -

  11. Chen, X. ; Guo, S. ; Xiong, J. ; Ye, Z. Customer engagement, dependence and loyalty: an empirical study of Chinese customers in multitouch service encounters. 2023 Technol. Forecast. Soc. Change. 197 -

  12. Collier, J.E. ; Bienstock, C.C. Measuring service quality in e-retailing. 2006 J. Serv. Res.. 8 260-275
    Paper not yet in RePEc: Add citation now
  13. Cronin, J.J. ; Brady, M.K. ; Hult, G.T.M. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. 2000 J. Retail.. 76 193-218
    Paper not yet in RePEc: Add citation now
  14. Deb, S. ; Ahmed, M.A. Determining the service quality of the city bus service based on users' perceptions and expectations. 2018 Travel Behav. Soc.. 12 1-10
    Paper not yet in RePEc: Add citation now
  15. Ding, S. ; Lin, J. ; Zhang, Z. The influences of consumer-to-consumer interaction on dissatisfactory consumers' repetitive purchases in network communities. 2021 Sustainability. 13 869-
    Paper not yet in RePEc: Add citation now
  16. Do, Q.H. ; Kim, T.Y. ; Wang, X. Effects of logistics service quality and price fairness on customer repurchase intention: the moderating role of cross-border e-commerce experiences. 2023 J. Retail. Consum. Serv.. 70 -

  17. ECRC, China fresh food e-commerce market data report. 2023 :
    Paper not yet in RePEc: Add citation now
  18. El-Adly, M.I. Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty. 2019 J. Retail. Consum. Serv.. 50 322-332

  19. Errajaa, K. ; Hombourger-Barès, S. ; Audrain-Pontevia, A.-F. Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: a sor approach. 2022 J. Retail. Consum. Serv.. 68 -

  20. Feigenbaum, A.V. Total quality control. 1991 :
    Paper not yet in RePEc: Add citation now
  21. Filipovic, J. ; Arslanagic-Kalajdzic, M. Social capital theory perspective on the role of academic social networking sites. 2023 J. Bus. Res.. 166 -
    Paper not yet in RePEc: Add citation now
  22. Finn, A. A reassessment of the dimensionality of retail performance: a multivariate generalizability theory perspective. 2004 J. Retail. Consum. Serv.. 11 235-245
    Paper not yet in RePEc: Add citation now
  23. Fornell, C. ; Larcker, D.F. Evaluating structural equation models with unobservable variables and measurement error. 1981 J. Mark. Res.. 18 39-50
    Paper not yet in RePEc: Add citation now
  24. Fujii, M. Do sales control systems affect service–sales ambidexterity and salesperson performance? A job demands–resources perspective. 2024 J. Retail. Consum. Serv.. 77 -

  25. Gil Saura, I. ; Servera Frances, D. ; Berenguer Contri, G. ; Fuentes Blasco, M. Logistics service quality: a new way to loyalty. 2008 Ind. Manag. Data Syst.. 108 650-668
    Paper not yet in RePEc: Add citation now
  26. Gomez-Herrera, E. ; Martens, B. ; Turlea, G. The drivers and impediments for cross-border e-commerce in the EU. 2014 Inf. Econ. Policy. 28 83-96

  27. Grönroos, C. An applied service marketing theory. 1982 Eur. J. Mark.. 16 30-41
    Paper not yet in RePEc: Add citation now
  28. Guo, B. Research on the construction of logistics information platform for coastal ports under the background of electronic commerce. 2020 J. Coast. Res.. 115 120-122
    Paper not yet in RePEc: Add citation now
  29. Guo, J. ; Wang, X. ; Fan, S. ; Gen, M. Forward and reverse logistics network and route planning under the environment of low-carbon emissions: a case study of Shanghai fresh food e-commerce enterprises. 2017 Comput. Ind. Eng.. 106 351-360
    Paper not yet in RePEc: Add citation now
  30. Han, Y. ; Xie, G. Determinants of customer perceived online shopping logistics service quality value: an empirical study from China. 2019 Int. J. Logist. Res. Appl.. 22 614-637
    Paper not yet in RePEc: Add citation now
  31. Hapsari, R. ; Clemes, M. ; Dean, D. The mediating role of perceived value on the relationship between service quality and customer satisfaction: evidence from Indonesian airline passengers. 2016 Proc. Econ. Finance. 35 388-395
    Paper not yet in RePEc: Add citation now
  32. Hassan, M. ; Hassan, S. ; Nawaz, M.S. ; Aksel, I. Measuring customer satisfaction and loyalty through service fairness, service quality and price fairness perception: an empirical study of Pakistan mobile telecommunication sector. 2013 Sci. Int.. 25 971-980
    Paper not yet in RePEc: Add citation now
  33. Hayes, A.F. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. 2017 Guilford Publications:
    Paper not yet in RePEc: Add citation now
  34. Ho, T.H. ; Zheng, Y.-S. Setting customer expectation in service delivery: an integrated marketing-operations perspective. 2004 Manag. Sci.. 50 479-488

  35. Hollebeek, L.D. ; Smith, D.L. ; Kasabov, E. ; Hammedi, W. ; Warlow, A. ; Clark, M.K. Customer brand engagement during service lockdown. 2020 J. Serv. Mark.. 35 201-209
    Paper not yet in RePEc: Add citation now
  36. iiMedia Research, China fresh e-commerce operation big data and development prospect research report. 2022 :
    Paper not yet in RePEc: Add citation now
  37. Jain, N.K. ; Gajjar, H. ; Shah, B.J. Electronic logistics service quality and repurchase intention in e-tailing: catalytic role of shopping satisfaction, payment options, gender and returning experience. 2021 J. Retail. Consum. Serv.. 59 -

  38. Javed, M.K. ; Wu, M. Effects of online retailer after delivery services on repurchase intention: an empirical analysis of customers' past experience and future confidence with the retailer. 2020 J. Retail. Consum. Serv.. 54 -

  39. Jen, W. ; Lu, M.L. ; Hsieh, E.-H. ; Wu, Y.-H. ; Chan, S.-M. Effects of airport servicescape on passengers' satisfaction: a hierarchical approach and importance-performance analysis. 2013 J. East. Asia Soc. Transp. Stud.. 10 2223-2234
    Paper not yet in RePEc: Add citation now
  40. Johnson, R.A. ; Wichern, D.W. . 2002 :
    Paper not yet in RePEc: Add citation now
  41. Kim, J. Platform quality factors influencing content providers' loyalty. 2021 J. Retail. Consum. Serv.. 60 -

  42. Kock, N. Common method bias in pls-sem: a full collinearity assessment approach. 2015 Int. J. E-Collab.. 11 1-10
    Paper not yet in RePEc: Add citation now
  43. Kopelman, S. ; Rosette, A.S. ; Thompson, L. The three faces of eve: strategic displays of positive, negative, and neutral emotions in negotiations. 2006 Organ. Behav. Hum. Decis.. 99 81-101

  44. Koufteros, X. ; Droge, C. ; Heim, G. ; Massad, N. ; Vickery, S.K. Encounter satisfaction in e-tailing: are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?. 2014 Decis. Sci.. 45 5-48
    Paper not yet in RePEc: Add citation now
  45. Kujala, S. ; Mugge, R. ; Miron-Shatz, T. The role of expectations in service evaluation: a longitudinal study of a proximity mobile payment service. 2017 Int. J. Hum.-Comput. Stud.. 98 51-61
    Paper not yet in RePEc: Add citation now
  46. Larivière, B. ; Bowen, D. ; Andreassen, T.W. ; Kunz, W. ; Sirianni, N.J. ; Voss, C. ; Wünderlich, N.V. ; De Keyser, A. “service encounter 2.0”: an investigation into the roles of technology, employees and customers. 2017 J. Bus. Res.. 79 238-246
    Paper not yet in RePEc: Add citation now
  47. Le, D.N. ; Nguyen, H.T. ; Truong, P.H. Port logistics service quality and customer satisfaction: empirical evidence from Vietnam. 2020 Asian J. Shipp. Log.. 36 89-103
    Paper not yet in RePEc: Add citation now
  48. Li, D. ; Li, K. A multi-objective model for cold chain logistics considering customer satisfaction. 2023 Alex. Eng. J.. 67 513-523
    Paper not yet in RePEc: Add citation now
  49. Li, M. ; Ma, Q.-h. Do not impose on others what you desire. Research on the influence of service personnel's interactive orientation on customer comfort. 2022 J. Retail. Consum. Serv.. 65 -
    Paper not yet in RePEc: Add citation now
  50. Lim, M.K. ; Li, Y. ; Song, X. Exploring customer satisfaction in cold chain logistics using a text mining approach. 2021 Ind. Manag. Data Syst.. 121 2426-2449
    Paper not yet in RePEc: Add citation now
  51. Limbourg, S. ; Giang, H.T.Q. ; Cools, M. Logistics service quality: the case of Da Nang city. 2016 Proc. Eng.. 142 124-130
    Paper not yet in RePEc: Add citation now
  52. Lin, J. ; Li, T. ; Guo, J. Factors influencing consumers' continuous purchase intention on fresh food e-commerce platforms: an organic foods-centric empirical investigation. 2021 Electron. Commer. Res. Appl.. 50 -
    Paper not yet in RePEc: Add citation now
  53. Liu, C. ; Lv, J. ; Hou, P. ; Lu, D. Disclosing products' freshness level as a non-contractible quality: optimal logistics service contracts in the fresh products supply chain. 2023 Eur. J. Oper. Res.. 307 1085-1102

  54. Liu, M. ; Jia, W. ; Yan, W. ; He, J. Factors influencing consumers' repurchase behavior on fresh food e-commerce platforms: an empirical study. 2023 Adv. Eng. Inform.. 56 -
    Paper not yet in RePEc: Add citation now
  55. Liu, M.T. ; Wong, I.A. ; Tseng, T.-H. ; Chang, A.W.-Y. ; Phau, I. Applying consumer-based brand equity in luxury hotel branding. 2017 J. Bus. Res.. 81 192-202

  56. Liu, M.T. ; Xue, J. ; Liu, Y. The mechanism leads to successful clickbait promotion in wechat social media platforms. 2021 Asia Pac. J. Mark. Log.. 33 1952-1973
    Paper not yet in RePEc: Add citation now
  57. Liu, M.T. ; Yan, L. ; Phau, I. ; Perez, A. ; Teah, M. Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction. 2016 Eur. J. Mark.. 50 464-487
    Paper not yet in RePEc: Add citation now
  58. Liu, Y. ; Liu, M.T. Celebrity poses and consumer attitudes in endorsement advertisements. 2019 Asia Pac. J. Mark. Log.. 31 1027-1041
    Paper not yet in RePEc: Add citation now
  59. Loureiro, S. ; Ribeiro, L. The effect of atmosphere on emotions and online shopping intention: age differentiation. 2011 En : Australian and New. Zealand Marketing Academy Conference: Perth, Australia
    Paper not yet in RePEc: Add citation now
  60. Lucas, G.A. ; Lunardi, G.L. ; Dolci, D.B. From e-commerce to m-commerce: an analysis of the user's experience with different access platforms. 2023 Electron. Commer. Res. Appl.. 58 -
    Paper not yet in RePEc: Add citation now
  61. Mahmud, M.S. ; Talukder, M.U. ; Rahman, S.M. Does ‘fear of COVID-19’ trigger future career anxiety? An empirical investigation considering depression from COVID-19 as a mediator. 2021 Int. J. Soc. Psychiatry. 67 35-45

  62. Manthiou, A. ; Hickman, E. ; Klaus, P. Beyond good and bad: challenging the suggested role of emotions in customer experience (cx) research. 2020 J. Retail. Consum. Serv.. 57 -

  63. Mattila, A.S. ; Enz, C.A. The role of emotions in service encounters. 2002 J. Serv. Res.. 4 268-277
    Paper not yet in RePEc: Add citation now
  64. Mehrabian, A. ; Russell, J.A. An Approach to Environmental Psychology. 1974 The MIT Press:
    Paper not yet in RePEc: Add citation now
  65. Mentzer, J.T. ; Flint, D.J. ; Hult, G.T.M. Logistics service quality as a segment-customized process. 2001 J. Mark.. 65 82-104
    Paper not yet in RePEc: Add citation now
  66. Miao, M. ; Jalees, T. ; Zaman, S.I. ; Khan, S. ; Hanif, N.-u.-A. ; Javed, M.K. The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in b2c e-commerce segment. 2022 Asia Pac. J. Mark. Log.. 34 2184-2206
    Paper not yet in RePEc: Add citation now
  67. Mitchell, T.R. ; Thompson, L. ; Peterson, E. ; Cronk, R. Temporal adjustments in the evaluation of events: the “rosy view”. 1997 Adv. Exp. Soc. Psychol.. 33 421-448
    Paper not yet in RePEc: Add citation now
  68. Murali, S. ; Pugazhendhi, S. ; Muralidharan, C. Modelling and investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty–a case study of home appliances business. 2016 J. Retail. Consum. Serv.. 30 67-83

  69. Nisar, T.M. ; Prabhakar, G. What factors determine e-satisfaction and consumer spending in e-commerce retailing?. 2017 J. Retail. Consum. Serv.. 39 135-144

  70. Oriade, A. ; Schofield, P. An examination of the role of service quality and perceived value in visitor attraction experience. 2019 J. Destin. Mark. Manag.. 11 1-9
    Paper not yet in RePEc: Add citation now
  71. Ou, J. ; Wong, I.A. ; Prentice, C. ; Liu, M.T. Customer engagement and its outcomes: the cross-level effect of service environment and brand equity. 2020 Tour. Hosp. Res.. 44 377-402
    Paper not yet in RePEc: Add citation now
  72. Ozturk, A.B. ; Nusair, K. ; Okumus, F. ; Hua, N. The role of utilitarian and hedonic values on users' continued usage intention in a mobile hotel booking environment. 2016 Int. J. Hosp. Manag.. 57 106-115
    Paper not yet in RePEc: Add citation now
  73. Palese, B. ; Usai, A. The relative importance of service quality dimensions in e-commerce experiences. 2018 Int. J. Inf. Manag.. 40 132-140

  74. PAPER, Dingtone limited 2022 performance report. 2023 :
    Paper not yet in RePEc: Add citation now
  75. Parasuraman, A. ; Zeithaml, V.A. ; Berry, L.L. A conceptual model of service quality and its implications for future research. 1985 J. Mark.. 49 41-50
    Paper not yet in RePEc: Add citation now
  76. Patrício, L. ; Fisk, R.P. ; Falcão e Cunha, J. ; Constantine, L. Multilevel service design: from customer value constellation to service experience blueprinting. 2011 J. Serv. Res.. 14 180-200
    Paper not yet in RePEc: Add citation now
  77. Phillips, D.M. ; Baumgartner, H. The role of consumption emotions in the satisfaction response. 2002 J. Consum. Psychol.. 12 243-252
    Paper not yet in RePEc: Add citation now
  78. Pina, R. ; Dias, Á. The influence of brand experiences on consumer-based brand equity. 2021 J. Brand Manag.. 28 99-115

  79. Podsakoff, P.M. ; Organ, D.W. Self-reports in organizational research: problems and prospects. 1986 J. Manag.. 12 531-544
    Paper not yet in RePEc: Add citation now
  80. Prajapati, D. ; Jauhar, S.K. ; Gunasekaran, A. ; Kamble, S.S. ; Pratap, S. Blockchain and Ito embedded sustainable virtual closed-loop supply chain in e-commerce towards the circular economy. 2022 Comput. Ind. Eng.. 172 -
    Paper not yet in RePEc: Add citation now
  81. Pratap, S. ; Jauhar, S.K. ; Daultani, Y. ; Paul, S.K. Benchmarking sustainable e-commerce enterprises based on evolving customer expectations amidst covid-19 pandemic. 2023 Bus. Strategy Environ.. 32 736-752

  82. Rafiq, M. ; Jaafar, H.S. Measuring customers-perceptions of logistics service quality of 3pl service providers. 2007 J. Bus. Logist.. 28 159-175
    Paper not yet in RePEc: Add citation now
  83. Raita, E. ; Oulasvirta, A. Too good to be bad: favorable product expectations boost subjective usability ratings. 2011 Interact. Comput.. 23 363-371
    Paper not yet in RePEc: Add citation now
  84. Robert, D. ; John, R. Store atmosphere: an environmental psychology approach. 1982 J. Retail.. 58 34-57
    Paper not yet in RePEc: Add citation now
  85. Robinson, S. ; Orsingher, C. ; Alkire, L. ; De Keyser, A. ; Giebelhausen, M. ; Papamichail, K.N. ; Shams, P. ; Temerak, M.S. Frontline encounters of the AI kind: an evolved service encounter framework. 2020 J. Bus. Res.. 116 366-376

  86. Roslan, N.A.A. ; Wahab, E. ; Abdullah, N.H. Service quality: a case study of logistics sector in Iskandar Malaysia using servqual model. 2015 Proc., Soc. Behav. Sci.. 172 457-462
    Paper not yet in RePEc: Add citation now
  87. Ryu, K. ; Han, H. Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants: moderating role of perceived price. 2010 J. Hosp. Tour. Res.. 34 310-329
    Paper not yet in RePEc: Add citation now
  88. Sabir, S.S. Does product design stimulate customer satisfaction? Mediating role of affect. 2020 Asia Pac. J. Mark. Log.. 32 1255-1268
    Paper not yet in RePEc: Add citation now
  89. Salah, O.H. ; Ayyash, M.M. E-commerce adoption by smes and its effect on marketing performance: an extended of toe framework with AI integration, innovation culture, and customer tech-savviness. 2024 J. Open Innov. Technol. Market. Complex. 10 -
    Paper not yet in RePEc: Add citation now
  90. Saura, J.R. ; Palacios-Marqués, D. ; Ribeiro-Soriano, D. Exploring the boundaries of open innovation: evidence from social media mining. 2023 Technovation. 119 -

  91. Senali, M.G. ; Iranmanesh, M. ; Ghobakhloo, M. ; Foroughi, B. ; Asadi, S. ; Rejeb, A. Determinants of trust and purchase intention in social commerce: perceived price fairness and trust disposition as moderators. 2024 Electron. Commer. Res. Appl.. -
    Paper not yet in RePEc: Add citation now
  92. Shi, G. ; Shi, Y. ; Chan, A.K. ; Liu, M.T. ; Fam, K.-S. The role of renqing in mediating customer relationship investment and relationship commitment in China. 2011 Ind. Mark. Manage.. 40 496-502
    Paper not yet in RePEc: Add citation now
  93. Shokouhyar, S. ; Shokoohyar, S. ; Safari, S. Research on the influence of after-sales service quality factors on customer satisfaction. 2020 J. Retail. Consum. Serv.. 56 -

  94. Shostack, L. Planning the service encounter. 1985 En : The Service Encounter. :
    Paper not yet in RePEc: Add citation now
  95. Siami, S. ; Martin, A. ; Gorji, M. ; Grimmer, M. How discretionary behaviors promote customer engagement: the role of psychosocial safety climate and psychological capital. 2022 J. Manag. Organ.. 28 379-397

  96. Singh, B. Predicting airline passengers' loyalty using artificial neural network theory. 2021 J. Air Transp. Manag.. 94 -

  97. Song, J. ; Qu, H. How does consumer regulatory focus impact perceived value and consumption emotions?. 2019 Int. J. Contemp. Hosp. Manag.. 31 285-308
    Paper not yet in RePEc: Add citation now
  98. Song, J. ; Qu, H. The mediating role of consumption emotions. 2017 Int. J. Hosp. Manag.. 66 66-76
    Paper not yet in RePEc: Add citation now
  99. Stank, T.P. ; Goldsby, T.J. ; Vickery, S.K. ; Savitskie, K. Logistics service performance: estimating its influence on market share. 2003 J. Bus. Logist.. 24 27-55
    Paper not yet in RePEc: Add citation now
  100. Sumrit, D. ; Sowijit, K. Winning customer satisfaction toward omnichannel logistics service quality based on an integrated importance-performance analysis and three-factor theory: insight from Thailand. 2023 Asia Pac. Manag. Rev.. 531-543
    Paper not yet in RePEc: Add citation now
  101. Tang, Y.M. ; Chau, K.Y. ; Xu, D. ; Liu, X. Consumer perceptions to support Ito based smart parcel locker logistics in China. 2021 J. Retail. Consum. Serv.. 62 -

  102. Teng, C.-C. ; Lu, C.-H. Organic food consumption in Taiwan: motives, involvement, and purchase intention under the moderating role of uncertainty. 2016 Appetite. 105 95-105
    Paper not yet in RePEc: Add citation now
  103. Tsai, P.-H. ; Tang, J.-W. Consumers' switching intention towards e-commerce platforms' store-to-store pickup services: the application of the extended ppm model. 2023 J. Retail. Consum. Serv.. 75 -

  104. Tseng, T. ; Huang, H. ; Liu, M. Limited-quantity scarcity messages for luxury brands: consider customer in cognitive and emotional consumption. 2021 J. Consum. Behav.. 20 1204-1215
    Paper not yet in RePEc: Add citation now
  105. Uzir, M.U.H. ; Al Halbusi, H. ; Thurasamy, R. ; Hock, R.L.T. ; Aljaberi, M.A. ; Hasan, N. ; Hamid, M. The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: evidence from a developing country. 2021 J. Retail. Consum. Serv.. 63 -

  106. Vieira, V.A. Stimuli–organism-response framework: a meta-analytic review in the store environment. 2013 J. Bus. Res.. 66 1420-1426

  107. Villalobos, J.R. ; Soto-Silva, W.E. ; González-Araya, M.C. ; González-Ramirez, R.G. Research directions in technology development to support real-time decisions of fresh produce logistics: a review and research agenda. 2019 Comput. Electron. Agric.. 167 -
    Paper not yet in RePEc: Add citation now
  108. Wang, T. ; Duong, T.D. ; Chen, C.C. Intention to disclose personal information via mobile applications: a privacy calculus perspective. 2016 Int. J. Inf. Manag.. 36 531-542

  109. Wasaya, A. ; Prentice, C. ; Hsiao, A. Shaping destination marketing with norms and personality. 2024 J. Retail. Consum. Serv.. 77 -

  110. Westbrook, R.A. ; Oliver, R.L. The dimensionality of consumption emotion patterns and consumer satisfaction. 1991 J. Consum. Res.. 18 84-91

  111. Wong, I.A. ; Dioko, L.D.A. Understanding the mediated moderating role of customer expectations in the customer satisfaction model: the case of casinos. 2013 Tour. Manag.. 36 188-199

  112. Woodruff, R.B. Customer value: the next source for competitive advantage. 1997 J. Acad. Mark. Sci.. 25 139-153
    Paper not yet in RePEc: Add citation now
  113. Woodruff, R.B. ; Gardial, S. Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction. 1996 Blackwell Business:
    Paper not yet in RePEc: Add citation now
  114. Wu, J. ; Dong, M. Research on customer satisfaction of pharmaceutical e-commerce logistics service under service encounter theory. 2023 Electron. Commer. Res. Appl.. 58 -
    Paper not yet in RePEc: Add citation now
  115. Xing, Y. ; Grant, D.B. ; McKinnon, A.C. ; Fernie, J. Physical distribution service quality in online retailing. 2010 Int J. Phys. Distrib. Logist. 40 415-432
    Paper not yet in RePEc: Add citation now
  116. Xu, Y. ; Wang, J. ; Cao, K. Logistics mode strategy of firms selling fresh products on e-commerce platforms with private brand introduction. 2023 J. Retail. Consum. Serv.. 73 -

  117. Xue, J. ; Liu, M.T. Investigating the live streaming sales from the perspective of the ecosystem: the structures, processes and value flow. 2023 Asia Pac. J. Mark. Log.. 35 1157-1186
    Paper not yet in RePEc: Add citation now
  118. Zhou, R. ; Tong, L. A study on the influencing factors of consumers' purchase intention during livestreaming e-commerce: the mediating effect of emotion. 2022 Front. Psychol.. 13 -
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. Monopolistic vs. Competitive Supply Chain Concerning Selection of the Platform Selling Mode in Three Power Structures. (2022). Fan, Tijun ; Zhou, Lixi ; Zhang, Lihao ; Yang, Jie.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:17:p:11016-:d:906251.

    Full description at Econpapers || Download paper

  2. International Cooperation Combating Financial Proceeds of Crime. (2021). Симеонова-Ганева, Ралица ; Ramasubramaniam, Ramasubramaniam.
    In: European Journal of Economics and Business Studies Articles.
    RePEc:eur:ejesjr:263.

    Full description at Econpapers || Download paper

  3. Freight transportation service procurement: A literature review and future research opportunities in omnichannel E-commerce. (2019). Pan, Shenle ; Lafkihi, Mariam ; Ballot, Eric.
    In: Transportation Research Part E: Logistics and Transportation Review.
    RePEc:eee:transe:v:125:y:2019:i:c:p:348-365.

    Full description at Econpapers || Download paper

  4. A Benders decomposition algorithm for the order fulfilment problem of an e-tailer with a self-owned logistics system. (2019). Li, Shuqin ; Jia, Shuai.
    In: Transportation Research Part E: Logistics and Transportation Review.
    RePEc:eee:transe:v:122:y:2019:i:c:p:463-480.

    Full description at Econpapers || Download paper

  5. Multi-period price optimization problem for omnichannel retailers accounting for customer heterogeneity. (2019). Gupta, Vishal Kumar ; Ting, Q U ; Tiwari, Manoj Kumar.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:212:y:2019:i:c:p:155-167.

    Full description at Econpapers || Download paper

  6. Transshipments of cross-channel returned products. (2019). Roodbergen, Kees Jan ; van der Heide, Gerlach ; Dijkstra, Arjan S.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:209:y:2019:i:c:p:70-77.

    Full description at Econpapers || Download paper

  7. The Effect of Cross-Channel Integration on Cost Efficiency. (2019). Tagashira, Takumi ; Minami, Chieko.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:47:y:2019:i:c:p:68-83.

    Full description at Econpapers || Download paper

  8. Warehousing in the e-commerce era: A survey. (2019). de Koster, Rene ; Boysen, Nils ; Weidinger, Felix.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:277:y:2019:i:2:p:396-411.

    Full description at Econpapers || Download paper

  9. Picker routing in the mixed-shelves warehouses of e-commerce retailers. (2019). Boysen, Nils ; Schneider, Michael ; Weidinger, Felix.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:274:y:2019:i:2:p:501-515.

    Full description at Econpapers || Download paper

  10. Profitability of online order fulfillment in multi-channel retailing. (2019). Ishfaq, Rafay ; Bajwa, Naeem.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:272:y:2019:i:3:p:1028-1040.

    Full description at Econpapers || Download paper

  11. FACILITY DESIGN IN OMNI-CHANNEL RETAIL – A LOGISTICS POINT OF VIEW. (2018). , Stephan ; Wortge, Johannes K.
    In: Business Logistics in Modern Management.
    RePEc:osi:bulimm:v:18:y:2018:p:243-263.

    Full description at Econpapers || Download paper

  12. A Critical Comparison of Alternative Distribution Configurations in Omni-Channel Retailing in Terms of Cost and Greenhouse Gas Emissions. (2018). Melacini, Marco ; Tappia, Elena.
    In: Sustainability.
    RePEc:gam:jsusta:v:10:y:2018:i:2:p:307-:d:128568.

    Full description at Econpapers || Download paper

  13. Dual-channel warehouse and inventory management with stochastic demand. (2018). Zhang, Guoqing ; Alawneh, Fawzat.
    In: Transportation Research Part E: Logistics and Transportation Review.
    RePEc:eee:transe:v:112:y:2018:i:c:p:84-106.

    Full description at Econpapers || Download paper

  14. The delivery problem: Optimizing hit rates in e-commerce deliveries. (2018). Hartl, Richard F ; Feillet, Dominique ; Florio, Alexandre M.
    In: Transportation Research Part B: Methodological.
    RePEc:eee:transb:v:117:y:2018:i:pa:p:455-472.

    Full description at Econpapers || Download paper

  15. Strategic introduction of the marketplace channel under spillovers from online to offline sales. (2018). Liu, Zhibing ; Yan, Yingchen ; Zhao, Ruiqing.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:267:y:2018:i:1:p:65-77.

    Full description at Econpapers || Download paper

  16. Retail store operations: Literature review and research directions. (2018). Mou, Shandong ; Dehoratius, Nicole ; Robb, David J.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:265:y:2018:i:2:p:399-422.

    Full description at Econpapers || Download paper

  17. Who benefit from agency model: A strategic analysis of pricing models in distribution channels of physical books and e-books. (2018). Shi, Victor ; Lu, Qihui ; Huang, Jiazhou.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:264:y:2018:i:3:p:1074-1091.

    Full description at Econpapers || Download paper

  18. A Partial Backordering Inventory Model with a Drop-Shipping Option Under Purchase Dependence. (2017). Park, Changkyu.
    In: Asia-Pacific Journal of Operational Research (APJOR).
    RePEc:wsi:apjorx:v:34:y:2017:i:04:n:s0217595917500166.

    Full description at Econpapers || Download paper

  19. Nexus Tax Laws and Economies of Density in E-Commerce: A Study of Amazon’s Fulfillment Center Network. (2017). Newberry, Peter ; Seim, Katja ; Houde, Jean-Franois.
    In: NBER Working Papers.
    RePEc:nbr:nberwo:23361.

    Full description at Econpapers || Download paper

  20. Using Customer-related Data to Enhance E-grocery Home Delivery. (2017). Qiao, Bin ; Han, Yufei ; Giannikas, Vaggelis ; Pan, Shenle ; Grover-Silva, Etta.
    In: Post-Print.
    RePEc:hal:journl:hal-01482901.

    Full description at Econpapers || Download paper

  21. Responsive and resilient supply chain network design under operational and disruption risks with delivery lead-time sensitive customers. (2017). Fattahi, Mohammad ; Govindan, Kannan ; Keyvanshokooh, Esmaeil.
    In: Transportation Research Part E: Logistics and Transportation Review.
    RePEc:eee:transe:v:101:y:2017:i:c:p:176-200.

    Full description at Econpapers || Download paper

  22. Dynamic lot-sizing models for retailers with online channels. (2017). Gong, Yeming ; Zhang, Jinlong ; Xu, Haoxuan ; Chu, Chengbin.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:183:y:2017:i:pa:p:171-184.

    Full description at Econpapers || Download paper

  23. Toward a three-dimensional framework for omni-channel. (2017). Saghiri, Soroosh ; Wilding, Richard ; Bourlakis, Michael ; Mena, Carlos.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:77:y:2017:i:c:p:53-67.

    Full description at Econpapers || Download paper

  24. An approximate dynamic programming approach to attended home delivery management. (2017). Yang, Xinan ; Strauss, Arne K.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:263:y:2017:i:3:p:935-945.

    Full description at Econpapers || Download paper

  25. Distribution systems in omni-channel retailing. (2016). Kuhn, Heinrich ; Holzapfel, Andreas ; Hubner, Alexander.
    In: Business Research.
    RePEc:spr:busres:v:9:y:2016:i:2:d:10.1007_s40685-016-0034-7.

    Full description at Econpapers || Download paper

  26. Decentralized optimization of last-mile delivery services with non-cooperative bounded rational customers. (2016). Hayel, Yezekael ; Jimenez, Tania ; Brotcorne, Luce ; Quadri, Dominique.
    In: Annals of Operations Research.
    RePEc:spr:annopr:v:239:y:2016:i:2:d:10.1007_s10479-014-1647-x.

    Full description at Econpapers || Download paper

  27. Location-Routing Problem with Simultaneous Home Delivery and Customer’s Pickup for City Distribution of Online Shopping Purchases. (2016). Lin, Yun ; Wang, XU ; Zhou, Lin ; Ni, Lin.
    In: Sustainability.
    RePEc:gam:jsusta:v:8:y:2016:i:8:p:828-:d:76462.

    Full description at Econpapers || Download paper

  28. A hierarchical pricing decision process on a dual-channel problem with one manufacturer and one retailer. (2016). Pan, Zhicong ; Ding, Qing ; Dong, Ciwei.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:175:y:2016:i:c:p:197-212.

    Full description at Econpapers || Download paper

  29. Increasing online sales by facilitating spillover shopping. (2016). Papatla, Purushottam ; Bhatnagar, Amit.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:29:y:2016:i:c:p:58-69.

    Full description at Econpapers || Download paper

  30. Multi-period capacitated facility location under delayed demand satisfaction. (2016). Melo, Teresa ; Correia, Isabel.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:255:y:2016:i:3:p:729-746.

    Full description at Econpapers || Download paper

  31. Impact of an “online-to-store” channel on demand allocation, pricing and profitability. (2016). Yin, Shuya ; So, Kut C ; Cao, James.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:248:y:2016:i:1:p:234-245.

    Full description at Econpapers || Download paper

  32. An LP-Based Correlated Rounding Scheme for Multi-Item Ecommerce Order Fulfillment. (2015). Jasin, Stefanus ; Sinha, Amitabh.
    In: Operations Research.
    RePEc:inm:oropre:v:63:y:2015:i:6:p:1336-1351.

    Full description at Econpapers || Download paper

  33. Making Better Fulfillment Decisions on the Fly in an Online Retail Environment. (2015). Graves, Stephen C ; Acimovic, Jason.
    In: Manufacturing & Service Operations Management.
    RePEc:inm:ormsom:v:17:y:2015:i:1:p:34-51.

    Full description at Econpapers || Download paper

  34. Effects of e-commerce channel entry in a two-echelon supply chain: A comparative analysis of single- and dual-channel distribution systems. (2015). Lu, Qihui ; Liu, Nan.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:165:y:2015:i:c:p:100-111.

    Full description at Econpapers || Download paper

  35. Leveraging Distribution to Maximize Firm Performance in Emerging Markets. (2015). Kumar, V ; Sunder, Sarang ; Sharma, Amalesh.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:91:y:2015:i:4:p:627-643.

    Full description at Econpapers || Download paper

  36. Categorization of multiple channel retailing in Multi-, Cross-, and Omni€ Channel Retailing for retailers and retailing. (2015). Beck, Norbert ; Rygl, David.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:27:y:2015:i:c:p:170-178.

    Full description at Econpapers || Download paper

  37. Pricing and assortment decisions for a manufacturer selling through dual channels. (2015). Aydn, Goker ; Rodriguez, Betzabe .
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:242:y:2015:i:3:p:901-909.

    Full description at Econpapers || Download paper

  38. E-fulfillment - a new challenge for electronic business. (2014). Isac, Claudia.
    In: Annals of the University of Petrosani, Economics.
    RePEc:pet:annals:v:14:y:2014:i:1:p:121-128.

    Full description at Econpapers || Download paper

  39. Environmental implications for online retailing. (2014). Wang, Ruoxuan ; Carrillo, Janice E. ; Vakharia, Asoo J..
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:239:y:2014:i:3:p:744-755.

    Full description at Econpapers || Download paper

  40. Online retailers’ promotional pricing, free-shipping threshold, and inventory decisions: A simulation-based analysis. (2013). Becerril Arreola, Rafael ; Becerril-Arreola, Rafael ; Leng, Mingming ; Parlar, Mahmut.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:230:y:2013:i:2:p:272-283.

    Full description at Econpapers || Download paper

  41. Inventory control in multi-channel retail. (2013). Schneider, Frank ; Klabjan, Diego.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:227:y:2013:i:1:p:101-111.

    Full description at Econpapers || Download paper

  42. “Bricks vs. Clicks”: The impact of manufacturer encroachment with a dealer leasing and selling of durable goods. (2012). Xiong, Zhong-Kai ; Yan, Wei ; Guo, Nian ; Fernandes, Kiran.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:217:y:2012:i:1:p:75-83.

    Full description at Econpapers || Download paper

  43. An Investigation into the Consumers¡¯ Sensitivity of the Logistics Efficiency. (2011). Bouhlel, Olfa ; Mzoughi, Mohamed Nabil ; Garrouch, Karim ; Ben Slimane, Ichrak .
    In: International Journal of Business Administration.
    RePEc:jfr:ijba11:v:2:y:2011:i:2:p:114-128.

    Full description at Econpapers || Download paper

  44. Inventory control in a two-echelon dual-channel supply chain with setup of production and delivery. (2011). Aoi, Takahiko ; Morikawa, Katsumi ; Takahashi, Katsuhiko ; Hirotani, Daisuke.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:133:y:2011:i:1:p:403-415.

    Full description at Econpapers || Download paper

  45. Crafting Integrated Multichannel Retailing Strategies. (2010). Steenburgh, Thomas J ; Kushwaha, Tarun ; Farris, Paul W ; Irvin, John W ; Zhang, Jie ; Weitz, Barton A.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:24:y:2010:i:2:p:168-180.

    Full description at Econpapers || Download paper

  46. Capacitated location model with online demand pooling in a multi-channel supply chain. (2010). Zhang, Zigang ; Zhou, Yonghong ; Liu, Kaijun.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:207:y:2010:i:1:p:218-231.

    Full description at Econpapers || Download paper

  47. Retailers Multichannel and Price Advertising Strategies. (2009). Zhang, Xubing.
    In: Marketing Science.
    RePEc:inm:ormksc:v:28:y:2009:i:6:p:1080-1094.

    Full description at Econpapers || Download paper

  48. An integrated production-distribution model for the dynamic location and allocation problem with safety stock optimization. (2009). Gamberini, Rita ; Manzini, Riccardo ; Gebennini, Elisa.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:122:y:2009:i:1:p:286-304.

    Full description at Econpapers || Download paper

  49. Supply Chain Management and Retailer Performance: Emerging Trends, Issues, and Implications for Research and Practice. (2009). Ganesan, Shankar ; Jap, Sandy ; Palmatier, Robert W ; George, Morris ; Weitz, Barton.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:85:y:2009:i:1:p:84-94.

    Full description at Econpapers || Download paper

  50. Demand Management Opportunities in E-fulfillment: What Internet Retailers Can Learn from Revenue Management. (2008). Fleischmann, Moritz ; van Nunen, J. A. E. E., ; Savelsbergh, M. W. P., ; Agatz, N. A. H., ; Campbell, A..
    In: ERIM Report Series Research in Management.
    RePEc:ems:eureri:12244.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-09-22 03:42:31 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.