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12. Has e-marketing come of age? Modeling historical influences on post-adoption era Internet consumer behaviors. (2010). Strutton, David ; Taylor, David G..
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13. How Fragrant are perfumes? A Micro Perspective from Middle East. (2009). Vijay, Shiji ; Rajan, Remya ; Pillai, Rajasekharan ; Hameed, Hana ; Babu, Febina .
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14. The Importance of the Indicator of Satisfaction Chosen. (2009). Vilchez, Josep Raya.
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15. The Importance of the Indicator of Satisfaction Chosen. (2009). Vilchez, Josep Raya.
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16. Consumer e-shopping acceptance: Antecedents in a technology acceptance model. (2009). Ha, Sejin ; Stoel, Leslie.
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17. Understanding the psychological process underlying customer satisfaction and retention in a relational service. (2009). Guo, Lin ; Xiao, Jing Jian ; Tang, Chuanyi.
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18. Non-normal simultaneous regression models for customer linkage analysis. (2008). Retzer, Joseph ; Dotson, Jeffrey ; Allenby, Greg.
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19. The role of customer contact employees as external customers: A conceptual framework for marketing strategy and future research. (2008). Dabholkar, Pratibha A. ; Abston, Kristie A..
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20. Ownership structure, customer satisfaction and brand equity. (2007). Tribó, Josep ; Lacomba, Anna ; Torres, Anna.
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21. The dynamics and evolution of the service marketing literature: 1993–2003. (2007). Sollberger, Pierre ; Furrer, Olivier.
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22. The demand for and the supply of distribution services: A basis for the analysis of customer satisfaction in retailing. (2007). Betancourt, Roger ; Cortias, Monica ; Elorz, Margarita ; Mugica, Jose.
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23. Cognitive-affective model of consumer satisfaction. An exploratory study within the framework of a sporting event. (2007). Martinez Garcia, Jose Antonio, ; Caro, Laura Martinez .
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24. Relationship quality as a predictor of B2B customer loyalty. (2007). Rauyruen, Papassapa ; Miller, Kenneth E..
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25. A model of buyer regret: Selected prepurchase and postpurchase antecedents with consequences for the brand and the channel. (2007). Keaveney, Susan M. ; Huber, Frank ; Herrmann, Andreas.
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26. Patronage in continually delivered business service contexts. (2007). Landry, Timothy D. ; Daugherty, Patricia J. ; Briggs, Elten.
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27. Experience and satisfaction of visitors to museums and cultural exhibitions. (2006). Rojas, Maria ; Camarero, Maria .
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28. Segmentation for path models and unobserved heterogeneity: The finite mixture partial least squares approach. (2006). Ringle, Christian.
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29. Perceived quality in a multi-channel environment:Impact of website visits on perceived in-storequality. (2006). DESMET, Pierre ; Rolland, Sylvie.
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30. How habit and satisfaction affects player retention for online gambling. (2006). Mizerski, Richard ; Olaru, Doina ; Jolley, Bill.
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31. Internal-market orientation and its measurement. (2006). Gounaris, Spiros P..
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32. Evolution technologique et qualité :Impact de lutilisation des sites Web sur la qualité perçue en magasin. (2005). Rolland, Sylvie.
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33. Customer-oriented improvement and evaluation of supply chain processes supported by simulation models. (2005). Reiner, Gerald.
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34. Customer delight in a retail context: investigating delightful and terrible shopping experiences. (2005). Ponder, Nicole ; Arnold, Mark J. ; Reynolds, Kristy E. ; Lueg, Jason E..
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35. Examining the dynamics of consumer expectations in a Chinese context. (2005). Tam, Jackie L. M., .
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36. The performance impact of marketing resources. (2005). Cadogan, John W. ; Fahy, John ; Hooley, Graham J. ; GREENLEY, GORDON E..
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37. Expectations, performance, and citizen satisfaction with urban services. (2004). Van Ryzin, Gregg G..
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38. Building consumer/arts institution relationships: An exploratory study in contemporary art museums. (2004). Aurier, Philippe ; Passebois, Juliette.
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39. Behavioral dividend policy. (2003). Hartmann, Nora ; Gurtler, Marc.
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40. Sources, characteristics, and dynamics of postpurchase price complaints. (2003). Estelami, Hooman.
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41. DO CHANGES IN CUSTOMER SATISFACTION LEAD TO CHANGES IN PERFORMANCE IN FOOD RETAILING?. (2003). Gomez, Miguel ; McLaughlin, Edward W. ; Wittink, Dick R..
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42. Application of the European Customer Satisfaction Index to Postal Services. Structural Equation Models versus Partial Least Squares. (2002). Coenders, Germà ; O'Loughlin, Christina .
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43. Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events. (2002). Baker, Thomas L. ; Brady, Michael K. ; Hightower, Roscoe Jr, .
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44. Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes. (2002). Beatty, Sharon E. ; Jones, Michael A. ; Mothersbaugh, David L..
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45. Performance-only measurement of service quality: a replication and extension. (2002). Brand, Richard R. ; Brady, Michael K. ; Cronin, J. Jr., .
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46. Value creation through entrepreneurial activity: A multiple constituency approach. (2002). Mair, Johanna.
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47. Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study. (2001). Brady, Michael K. ; Robertson, Christopher J..
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48. A Longitudinal Analysis of Satisfaction and Profitability. (2000). Kennett, Pamela A. ; Donthu, Naveen ; Bernhardt, Kenneth L..
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49. Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans. (1996). Johnson, Michael D. ; Nader, Georg ; Fornell, Claes.
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50. The role of affect in consumer satisfaction judgments of credence-based services. (1996). Sherrell, Daniel L. ; Alford, Bruce L..
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