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Unlocking (re)purchase potential through corporate responsiveness on social networks: The role of perceived customer orientation. (2024). Stuhldreier, Sanja Maria.
In: Journal of Retailing and Consumer Services.
RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003370.

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    RePEc:spr:elmark:v:35:y:2025:i:1:d:10.1007_s12525-025-00781-z.

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  2. Revitalizing retail: The roles of functionality and recreation in shaping mall experiences in a changing retail era. (2025). Mitchell, Vince ; Vilnai-Yavetz, Iris ; Gilboa, Shaked.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:84:y:2025:i:c:s0969698925000116.

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  3. Customers€™ reuse intention to autonomous delivery vehicles in terminal delivery service: A valence theory perspective. (2025). Yan, Jingyi ; Jiang, LI ; Dong, Junfeng ; Xie, Yuguang.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004466.

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  4. How loud is consumer voice in product deletion decisions? Retail analytic insights. (2025). Wang, Yiru ; Zhu, Qingyun ; Sarkis, Joseph ; Xu, Xun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:82:y:2025:i:c:s0969698924004065.

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  5. Relative deprivation in solving unfair customer reviews. (2025). Wang, Shijia ; Li, Jing ; Yu, Runzhe ; Liu, Juan.
    In: Annals of Tourism Research.
    RePEc:eee:anture:v:111:y:2025:i:c:s0160738325000337.

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  6. Travelers’ viewpoints on machine translation using Q methodology: a perspective of consumption value theory. (2024). Lee, Kanghee.
    In: Information Technology & Tourism.
    RePEc:spr:infott:v:26:y:2024:i:4:d:10.1007_s40558-024-00296-x.

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  7. Examining how online store managers’ responses to negative reviews affect potential shoppers. (2024). An, Jaeyoung ; Kim, Eugene ; Lee, Choong C.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:24:y:2024:i:2:d:10.1007_s10660-024-09842-5.

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  8. The reduction of effective feedback reception due to negative emotions in appeals. (2024). Mi, Zhifu ; Zhang, Peide ; Cheng, LU ; Du, Huibin ; Cao, Guozhi ; Peng, Binbin ; Lin, Zhongguo ; Zhou, Xiafei.
    In: Palgrave Communications.
    RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-03009-1.

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  9. Influence of consumption values on adoption of cashless society in emerging economies: the mediating effect of cashless readiness. (2024). Fahim, Ather Yeasir ; Hasan, Shahedul ; Islam, Md Jahidul.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:29:y:2024:i:4:d:10.1057_s41264-024-00273-9.

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  10. The Instagrammable Hotel: A Sequential Explanatory Design Study of Hotel- and User-Generated Content. (2024). Schnittka, Oliver ; Dragin-Jensen, Christian ; Post-Lundgaard, Mia.
    In: Tourism and Hospitality.
    RePEc:gam:jtourh:v:5:y:2024:i:4:p:79-1436:d:1540450.

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  11. Sustainable Labels in Tourism Practice: The Effects of Sustainable Hotel Badges on Guests’ Attitudes and Behavioral Intentions. (2024). Godovykh, Maksim ; Baker, Carissa ; Fyall, Alan.
    In: Sustainability.
    RePEc:gam:jsusta:v:16:y:2024:i:6:p:2484-:d:1358573.

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  12. Unlocking (re)purchase potential through corporate responsiveness on social networks: The role of perceived customer orientation. (2024). Stuhldreier, Sanja Maria.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003370.

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  13. Applying the extended UTAUT-2 to assess the factors contributing to consumers€™ usage intention towards over-the-top video streaming platforms. (2024). Tsai, Pei-Hsuan ; Ou, Mei-Ling ; Tang, Jia-Wei.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002911.

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  14. Customization at a glance: Investigating consumer experiences in mobile commerce applications. (2024). Shahzad, Fakhar ; Bano, Shaher ; Chen, Hongzhuan ; Siyal, Abdul Waheed.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003533.

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  15. Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach. (2024). Chakraborty, Shibashish ; Soren, Anup Anurag.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:76:y:2024:i:c:s0969698923003259.

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  16. How trust and attachment styles jointly shape job candidates’ AI receptivity. (2024). Deriu, Valerio ; Pozharliev, Rumen ; de Angelis, Matteo.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:179:y:2024:i:c:s0148296324002212.

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  17. The rise of empirical online platform research in the new millennium. (2024). Cheng, Hsing Kenneth ; Sokol, Daniel D ; Zang, Xinyu.
    In: Journal of Economics & Management Strategy.
    RePEc:bla:jemstr:v:33:y:2024:i:2:p:416-451.

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  18. Pricing decision making and coordination of a dual‐channel supply chain considering online reviews and channel preferences. (2023). Xu, Xiaojie ; Liu, Yong ; Forrest, Jeffrey Yilin ; Ren, Wenwen.
    In: Managerial and Decision Economics.
    RePEc:wly:mgtdec:v:44:y:2023:i:8:p:4621-4636.

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  19. Management response and user idea generation: evidence from an online open innovation community. (2023). Zhang, Shaohua ; Zhou, Xiaohang ; He, Lifeng ; Pang, Zhiliang.
    In: Information Technology and Management.
    RePEc:spr:infotm:v:24:y:2023:i:4:d:10.1007_s10799-022-00381-9.

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  20. Beyond the review information: an investigation of individual- and group-based presentation forms of review information. (2023). Li, Xixi ; Niu, Wanshu ; Chen, Mingliang ; Huang, Liqiang ; Zhang, Jie.
    In: Information Technology and Management.
    RePEc:spr:infotm:v:24:y:2023:i:2:d:10.1007_s10799-022-00361-z.

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  21. “Sorry, too much information”—Designing online review systems that support information search and processing. (2023). Knackstedt, Ralf ; Stadtlander, Maren ; Kutzner, Kristin ; Seutter, Janina ; Kundisch, Dennis.
    In: Electronic Markets.
    RePEc:spr:elmark:v:33:y:2023:i:1:d:10.1007_s12525-023-00664-1.

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  22. Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement. (2023). Wang, Zhigang.
    In: SAGE Open.
    RePEc:sae:sagope:v:13:y:2023:i:4:p:21582440231218777.

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  23. Do managerial communications improve customer satisfaction and eWOM? The moderating effect of response authenticity. (2023). Han, Saram ; Chung, Kyunghwa ; Anderson, Christopher K.
    In: Palgrave Communications.
    RePEc:pal:palcom:v:10:y:2023:i:1:d:10.1057_s41599-023-01979-2.

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  24. Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints. (2023). Ravichandran, T ; Deng, Chaoqun.
    In: Information Systems Research.
    RePEc:inm:orisre:v:34:y:2023:i:1:p:319-341.

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  25. Personalized managerial response and negative inconsistent review helpfulness: The mediating effect of perceived response helpfulness. (2023). Chen, Yuangao ; Jin, Wangyan ; Yang, Shuiqing ; Zhou, Shasha ; Wei, June ; Jiang, Hui.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:74:y:2023:i:c:s0969698923001455.

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  26. Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method. (2023). Verma, Meenakshi ; Chakraborty, Debarun.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923001169.

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  27. How incumbents beat disruption? Evidence from hotel responses to home sharing. (2023). Liu, Jianwei ; Sun, Yunlong ; Chen, Wei ; Xie, Karen.
    In: Production and Operations Management.
    RePEc:bla:popmgt:v:32:y:2023:i:9:p:2758-2774.

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  28. When crowding‐in and when crowding‐out? The boundary conditions on the relationship between negative online reviews and online sales. (2022). Ma, Yongyuan ; Wang, Peng ; Shen, AO.
    In: Managerial and Decision Economics.
    RePEc:wly:mgtdec:v:43:y:2022:i:6:p:2016-2032.

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  29. Consensus reaching with the externality effect of social network for three-way group decisions. (2022). Xu, Zeshui ; Cao, Wen ; Wang, Mingwei ; Liang, Decui.
    In: Annals of Operations Research.
    RePEc:spr:annopr:v:315:y:2022:i:2:d:10.1007_s10479-020-03875-3.

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  30. Generation, susceptibility, and response regarding negativity: An in-depth analysis on negative online reviews. (2022). Marvi, Reza ; Foroudi, Pantea ; Colmekcioglu, Nazan ; Okumus, Fevzi.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:153:y:2022:i:c:p:235-250.

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  31. Influence mechanism of online consumer comments on e‐retailer. (2021). Liu, Yong ; Gan, Wenxue ; Ren, Wenwen.
    In: Managerial and Decision Economics.
    RePEc:wly:mgtdec:v:42:y:2021:i:5:p:1132-1145.

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  32. Coupons or Free Shipping? Effects of Price Promotion Strategies on Online Review Ratings. (2021). Wu, JI ; Chen, Haipeng ; Zhao, Haichuan.
    In: Information Systems Research.
    RePEc:inm:orisre:v:32:y:2021:i:2:p:633-652.

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  33. Decision-making mechanism of online retailer based on additional online comments of consumers. (2021). Liu, Yong ; Gan, Wen-Xue ; Zhang, QI.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:59:y:2021:i:c:s0969698920313977.

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  34. Utilizing the platform economy effect through EWOM: Does the platform matter?. (2020). Xu, Xun ; Lee, Chieh.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:227:y:2020:i:c:s0925527320300578.

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  35. How managerial responses to online reviews affect customer satisfaction: An empirical study based on additional reviews. (2020). Zhao, Yan ; Lin, Xiaolin ; Feng, Xiangnan ; Wen, Lingling.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:57:y:2020:i:c:s096969892030240x.

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