Ajzen, I. The theory of planned behavior. 1991 Organ. Behav. Hum. Decis. Process.. 50 179-211
- Ali, M. ; Raza, S.A. Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model. 2017 Total Qual. Manag. Bus. Excel.. 28 559-577
Paper not yet in RePEc: Add citation now
Alzate, M. ; Arce-Urriza, M. ; Cebollada, J. Mining the text of online consumer reviews to analyze brand image and brand positioning. 2022 J. Retailing Consum. Serv.. 67 -
- An, Y. ; Oh, H. ; Lee, J. Marketing insights from reviews using topic modeling with BERTopic and deep clustering network. 2023 Appl. Sci.. 13 9443-
Paper not yet in RePEc: Add citation now
- Anand, M. ; Abhilash, V.S. Behavioural intention of investors regarding trading apps in India with an implication of UTAUT model. 2022 Manag. Dynam.. 22 1-10
Paper not yet in RePEc: Add citation now
- Arcand, M. ; PromTep, S. ; Brun, I. ; Rajaobelina, L. Mobile banking service quality and customer relationships. 2017 Int. J. Bank Market.. 35 1068-1089
Paper not yet in RePEc: Add citation now
Barber, B.M. ; Huang, X. ; Odean, T. ; Schwarz, C. Attention‐induced trading and returns: evidence from Robinhood users. 2022 J. Finance. 77 3141-3190
- Blei, D.M. ; Ng, A.Y. ; Jordan, M.I. Latent dirichlet allocation. 2003 J. Mach. Learn. Res.. 3 993-1022
Paper not yet in RePEc: Add citation now
Chong, L.L. ; Ong, H.B. ; Tan, S.H. Acceptability of mobile stock trading application: a study of young investors in Malaysia. 2021 Technol. Soc.. 64 -
Chong, T. ; Yu, T. ; Keeling, D.I. ; de Ruyter, K. AI-chatbots on the services frontline addressing the challenges and opportunities of agency. 2021 J. Retailing Consum. Serv.. 63 -
- Coulthard, L.J.M. A review and critique of research using SERVQUAL. 2004 Int. J. Mark. Res.. 46 479-497
Paper not yet in RePEc: Add citation now
- Davis, F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. 1989 MIS Q.. 319-340
Paper not yet in RePEc: Add citation now
- Egger, R. ; Yu, J. A topic modeling comparison between LDA, NMF, Top2Vec, and BERTopic to demystify Twitter posts. 2022 Frontiers in Sociology. 7 -
Paper not yet in RePEc: Add citation now
Filieri, R. What makes an online consumer review trustworthy?. 2016 Ann. Tourism Res.. 58 46-64
- Grootendorst, M. BERTopic: neural topic modeling with a class-based TF-IDF procedure. 2022 arXiv preprint arXiv:2203.05794. -
Paper not yet in RePEc: Add citation now
- Hoffman, T. Probabilistic latent semantic indexing. 1990 Proceedings of the 22nd International Conference on Research and Development in Information Retrieval. 1990 50-57
Paper not yet in RePEc: Add citation now
- Huang, E.Y. ; Lin, S.W. ; Fan, Y.C. MS-QUAL: mobile service quality measurement. 2015 Electron. Commer. Res. Appl.. 14 126-142
Paper not yet in RePEc: Add citation now
- Jiang, J.J. ; Klein, G. ; Carr, C.L. Measuring information system service quality: SERVQUAL from the other side. 2002 MIS Q.. 145-166
Paper not yet in RePEc: Add citation now
- Jun, M. ; Palacios, S. Examining the key dimensions of mobile banking service quality: an exploratory study. 2016 Int. J. Bank Market.. 34 307-326
Paper not yet in RePEc: Add citation now
Kumar, A. ; Chakraborty, S. ; Bala, P.K. Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews. 2023 J. Retailing Consum. Serv.. 73 -
Le, H.T.P.M. ; Kim, D. ; Park, J. The way to generate customer citizenship behavior with customer experience. 2024 J. Retailing Consum. Serv.. 76 -
- Lee, T.Y. ; Bradlow, E.T. Automated marketing research using online customer reviews. 2011 J. Market. Res.. 48 881-894
Paper not yet in RePEc: Add citation now
- Leem, B.H. ; Eum, S.W. Using text mining to measure mobile banking service quality. 2021 Ind. Manag. Data Syst.. 121 993-1007
Paper not yet in RePEc: Add citation now
- Li, H. ; Yan, J. Does visual review content enhance review helpfulness? A text-mining approach. 2024 IEEE Access. 12 27633-27647
Paper not yet in RePEc: Add citation now
- Lu, Y. ; Zhang, L. ; Wang, B. A multidimensional and hierarchical model of mobile service quality. 2009 Electron. Commer. Res. Appl.. 8 228-240
Paper not yet in RePEc: Add citation now
Mandas, M. ; Lahmar, O. ; Piras, L. ; De Lisa, R. ESG in the financial industry: what matters for rating analysts?. 2023 Res. Int. Bus. Finance. -
- Nair, P.S. ; Shiva, A. ; Yadav, N. ; Tandon, P. Determinants of mobile apps adoption by retail investors for online trading in emerging financial markets. 2023 Benchmark Int. J.. 30 1623-1648
Paper not yet in RePEc: Add citation now
- Ogunleye, B. ; Maswera, T. ; Hirsch, L. ; Gaudoin, J. ; Brunsdon, T. Comparison of topic modelling approaches in the banking context. 2023 Appl. Sci.. 13 797-
Paper not yet in RePEc: Add citation now
- Oh, Y.K. ; Kim, J.M. What improves customer satisfaction in mobile banking apps? An application of text mining analysis. 2022 Asia Marketing Journal. 23 1-11
Paper not yet in RePEc: Add citation now
- Oh, Y.K. ; Yi, J. ; Kim, J. What enhances or worsens the user-generated metaverse experience? An application of BERTopic to Roblox user eWOM. 2023 Int. Res.. -
Paper not yet in RePEc: Add citation now
Pagano, M.S. ; Sedunov, J. ; Velthuis, R. How did retail investors respond to the COVID-19 pandemic? The effect of Robinhood brokerage customers on market quality. 2021 Finance Res. Lett.. 43 -
- Parasuraman, A. ; Zeithaml, V.A. ; Berry, L.L. A conceptual model of service quality and its implications for future research. 1985 J. Market.. 49 41-50
Paper not yet in RePEc: Add citation now
- Parasuraman, A. ; Zeithaml, V.A. ; Malhotra, A. ES-QUAL: a multiple-item scale for assessing electronic service quality. 2005 J. Serv. Res.. 7 213-233
Paper not yet in RePEc: Add citation now
- Röder, M. ; Both, A. ; Hinneburg, A. Exploring the space of topic coherence measures. 2015 En : Proceedings of the Eighth ACM International Conference on Web Search and Data Mining. :
Paper not yet in RePEc: Add citation now
- Shankar, A. ; Behl, A. How to enhance consumer experience over mobile wallet: a data-driven approach. 2023 J. Strat. Market.. 31 838-855
Paper not yet in RePEc: Add citation now
- Shankar, A. ; Tiwari, A.K. ; Gupta, M. Sustainable mobile banking application: a text mining approach to explore critical success factors. 2022 J. Enterprise Inf. Manag.. 35 414-428
Paper not yet in RePEc: Add citation now
Sharma, S.K. ; Mishra, A. Enablers and inhibitors of mobile payments in rural India: a dual-factor theory perspective. 2023 Inf. Syst. Front. 25 2335-2351
- Tirunillai, S. ; Tellis, G.J. Mining marketing meaning from online chatter: strategic brand analysis of big data using latent dirichlet allocation. 2014 J. Market. Res.. 51 463-479
Paper not yet in RePEc: Add citation now
Twum, K.K. ; Kosiba, J.P.B. ; Hinson, R.E. ; Gabrah, A.Y.B. ; Assabil, E.N. Determining mobile money service customer satisfaction and continuance usage through service quality. 2023 J. Financ. Serv. Market.. 28 30-42
- Venkatesh, V. ; Morris, M.G. ; Davis, G.B. ; Davis, F.D. User acceptance of information technology: toward a unified view. 2003 MIS Q.. 425-478
Paper not yet in RePEc: Add citation now
Verkijika, S.F. ; Neneh, B.N. Standing up for or against: a text-mining study on the recommendation of mobile payment apps. 2021 J. Retailing Consum. Serv.. 63 -
- Wang, Z. ; Chen, J. ; Chen, J. ; Chen, H. Identifying interdisciplinary topics and their evolution based on BERTopic. 2023 Scientometrics. 1-26
Paper not yet in RePEc: Add citation now
Wu, J.J. ; Chang, S.T. Exploring customer sentiment regarding online retail services: a topic-based approach. 2020 J. Retailing Consum. Serv.. 55 -
Yi, J. ; Kim, J. ; Oh, Y.K. Uncovering the quality factors driving the success of mobile payment apps. 2024 J. Retailing Consum. Serv.. 77 -
- Yi, J. ; Oh, Y.K. Does brand type affect what consumers discuss? A comparison of attribute-based reviews of value and premium brands of an innovative product. 2022 Internet Res.. 32 606-619
Paper not yet in RePEc: Add citation now
Yi, J. ; Oh, Y.K. ; Kim, J. The informational value of multi-attribute online consumer reviews: a text mining approach. 2022 J. Retailing Consum. Serv.. 65 -
- Yuen, K.F. ; Thai, V.V. Service quality and customer satisfaction in liner shipping. 2015 International Journal of Quality and Service Sciences. 7 170-183
Paper not yet in RePEc: Add citation now
Zhou, Q. ; Lim, F.J. ; Yu, H. ; Xu, G. ; Ren, X. ; Liu, D. A study on factors affecting service quality and loyalty intention in mobile banking. 2021 J. Retailing Consum. Serv.. 60 -
- Zhu, F. ; Zhang, X. Impact of online consumer reviews on sales: the moderating role of product and consumer characteristics. 2010 J. Market.. 74 133-148
Paper not yet in RePEc: Add citation now