- Abeysinghe, Aditya Robots in Supermarkets: A self-Assistant Culture Or Invasion of Consumer Privacy?. 2021 elanka.com.au:
Paper not yet in RePEc: Add citation now
- Bates, Drew Face Recognition Technology Set To Transform Retail. 2017 Forbes.com:
Paper not yet in RePEc: Add citation now
- Benoit, Sabine ; Klose, Sonja ; Ettinger, Andreas Linking Service Convenience to Satisfaction: Dimensions and Key Moderators. 2017 Journal of Services Marketing. 31 527-538
Paper not yet in RePEc: Add citation now
- Benoit, Sabine, Birgit Altrichter, and Dhruv Grewal (2023), Toward Autonomous Stores: How In-Store Automation Affects Retail Patronage, unpublished working paper.
Paper not yet in RePEc: Add citation now
- BES case study (2023), “We Help Cleaning Companies Boost Efficiency, Improve Customer Satisfaction and Retention,” https://us.softbankrobotics.com/en/bes-case-study (last accessed June 4, 2023).
Paper not yet in RePEc: Add citation now
- BLE Mobile Apps Role of Bluetooth Low Energy (BLE) in Wearable Technology. 2017 BLEMobileApps.com:
Paper not yet in RePEc: Add citation now
- BLE Mobile Apps Wearable Technology: Revolutionizing the Healthcare Industry. 2017 BLEMobileApps.com:
Paper not yet in RePEc: Add citation now
- Brady, Michael K. ; Voorhees, Clay M. ; Brusco, Michael J. Service Sweethearting: Its Antecedents and Customer Consequences. 2012 Journal of Marketing. 76 81-98
Paper not yet in RePEc: Add citation now
Brynjolfsson, Erik ; Smith, Michael D. Frictionless Commerce? A Comparison of Internet and Conventional Retailers. 2000 Management Science. 46 563-585
- Caminiti, Susan How Walmart is Using AI to Make Shopping Better For Its Millions of Customers. 2023 cnbc.com:
Paper not yet in RePEc: Add citation now
- Conure . 2022 Top 10 Wearable IoT Devices in 2022. -
Paper not yet in RePEc: Add citation now
- Cui, Yuanyuan ; Esch, Patrick van Autonomy and Control: How Political Ideology Shapes the Use of Artificial Intelligence. 2022 Psychology & Marketing. 39 1218-1229
Paper not yet in RePEc: Add citation now
Davenport, Thomas ; Guha, Abhijit ; Grewal, Dhruv ; Bressgott, Timna How Artificial Intelligence Will Change the Future of Marketing. 2020 Journal of the Academy of Marketing Science. 48 24-42
- de Looze Michiel, P. ; Bosch, Tim ; Krause, Frank ; Stadler, Konrad S. ; O'Sullivan, Leonard W. Exoskeletons for Industrial Application and their Potential Effects on Physical Workload. 2016 Ergonomics. 59 671-681
Paper not yet in RePEc: Add citation now
Dekimpe, Marnik G. ; Geyskens, Inge ; Gielens, Katrijn Using Technology to Bring Online Convenience to Offline Shopping. 2020 Marketing Letters. 31 25-29
- Eley, Jonathan Amazon Opens First Physical Store Outside North America. 2021 Financial Times. -
Paper not yet in RePEc: Add citation now
- FaceMe How Facial Recognition Will Change Smart Retail. 2023 Cyberlink.com:
Paper not yet in RePEc: Add citation now
- Faithfull, Mark Amazon Bets on Britain as Amazon Go Grocery Stores Set to Launch in London this Week. 2021 Forbes. -
Paper not yet in RePEc: Add citation now
Falk, Tomas ; Kunz, Werner ; Schepers, Jeroen J.L. ; Mrozek, Alexander J. How Mobile Payment Influences the Overall Store Price Image. 2016 Journal of Business Research. 69 2417-2423
Flavián, Carlos ; Gurrea, Raquel ; Orús, Carlos Feeling Confident and Smart with Webrooming: Understanding the Consumer's Path to Satisfaction. 2019 Journal of Interactive Marketing. 47 1-15
- Gall, Julia Here to Make Your Holiday Travel Delightful: Rimowa Unique. 2019 MarieClaire.com:
Paper not yet in RePEc: Add citation now
Gauri, Dinesh K. ; Jindal, Rupinder P. ; Ratchford, Brian ; Fox, Edward ; Bhatnagar, Amit ; Pandey, Aashish ; Navallo, Jonathan R. ; Fogarty, John ; Carr, Stephen ; Howerton, Eric Evolution of Retail Formats: Past, Present, and Future. 2021 Journal of Retailing. 97 42-61
Gensler, Sonja ; Neslin, Scott A. ; Verhoef, Peter C. The Showrooming Phenomenon: It's More Than Just About Price. 2017 Journal of Interactive Marketing. 38 29-43
- Gianfrancesco, Milena A. ; Tamang, Susanne ; Yazdany, Jinoos ; Schmajuk, Gabriela Potential Biases in Machine Learning Algorithms Using Electronic Health Record Data. 2018 JAMA Internal Medicine. 178 1544-1547
Paper not yet in RePEc: Add citation now
- Gran, Ben Adapting to Tablets in the Workplace. 2018 ADP.com:
Paper not yet in RePEc: Add citation now
- Grewal, Dhruv ; Levy, Michael ; Kumar, V. Customer Experience Management: An Organizing Framework. 2009 Journal of Retailing. 85 1-14
Paper not yet in RePEc: Add citation now
- Grewal, Dhruv ; Noble, Stephanie M. ; Ahlbom, Carl-Philip ; Nordfält, Jens The Impact of Using Handheld Scanners on Shopping: Evidence from the Field. 2020 Journal of Marketing Research. 57 527-547
Paper not yet in RePEc: Add citation now
Grewal, Dhruv ; Noble, Stephanie M. ; Roggeveen, Anne L. ; Nordfält, Jens The Future of In-Store Technology. 2020 Journal of the Academy of Marketing Science. 48 96-113
Grewal, Dhruv ; Roggeveen, Anne L. Understanding Retail Experiences and Customer Journey Management. 2020 Journal of Retailing. 96 3-8
Guha, Abhijit ; Grewal, Dhruv How Robots will Affect the Future of Retailing. 2022 AMS Review. 12 245-252
Guha, Abhijit ; Grewal, Dhruv ; Kopalle, Praveen K. ; Haenlein, Michael ; Schneider, Matthew ; Jung, Hyunseok ; Moustafa, Rida ; Hegde, Dinesh R. ; Hawkins, Gary How Artificial Intelligence Will Affect the Future of Retailing. 2021 Journal of Retailing. 97 28-41
- Hayes, Adam Technology (Wearables)? Definitions and Examples. 2022 Investopedia.com:
Paper not yet in RePEc: Add citation now
- Hogreve, Jens ; Iseke, Anja ; Derfuss, Klaus ; Eller, Tönnjes The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework. 2017 Journal of Marketing. 81 41-61
Paper not yet in RePEc: Add citation now
Hoyer, Wayne D. ; Kroschke, Milja ; Schmitt, Bernd ; Kraume, Karsten ; Shankar, Venkatesh Transforming the Customer Experience Through New Technologies. 2020 Journal of Interactive Marketing. 51 57-71
- Hrala, Josh A Mall Security Robot Has Knocked Down and Run Over a Toddler in Silicon Valley. 2016 sciencealert.com:
Paper not yet in RePEc: Add citation now
Inman, J.Jeffrey ; Nikolova, Hristina Shopper-Facing Retail Technology: A Retailer Adoption Decision Framework Incorporating Shopper Attitudes and Privacy Concerns. 2017 Journal of Retailing. 93 7-28
Jindal, Rupinder P. ; Gauri Dinesh, K. ; Li, Wanyu ; Yu, Ma Omnichannel battle between Amazon and Walmart: Is the Focus on Delivery the Best Strategy?. 2021 Journal of Business Research. 122 270-280
- Jurczak, Michal This Is How Exoskeletons Were Born and are Used In Logistics. 2019 Trans. Info. -
Paper not yet in RePEc: Add citation now
- Kahn, Barbara The Shopping Revolution, How Successful Retailers Win Customers in an Era of Endless Disruption. 2018 Wharton School Press: Philadelphia
Paper not yet in RePEc: Add citation now
Kahn, Barbara ; Inman, J.Jeffrey ; Verhoef, Peter C. Introduction to Special Issue: Consumer Response to the Evolving Retailing Landscape. 2018 Journal of the Association for Consumer Research. 3 255-259
- Lemon, Katherine N. ; Verhoef, Peter C. Understanding Customer Experience Throughout the Customer Journey. 2016 Journal of Marketing. 80 69-96
Paper not yet in RePEc: Add citation now
- Levi.com Levi's Trucker Jacket With Jacquard By Google. 2020 Levi.com:
Paper not yet in RePEc: Add citation now
- Marinov, Bobby Soft Exoskeletons and Exosuits. 2015 Exoskeletonreport.com:
Paper not yet in RePEc: Add citation now
- McGinnis, James Here's where, and why, You're Likely to See More Robot Security Guards in Area Stores. 2023 phillyburbs.com:
Paper not yet in RePEc: Add citation now
- Mende, Martin ; Noble, Stephanie M. ; Parasuraman, A. ; Grewal, Dhruv The Emerging Service Techonomy: A Conceptual Framework and Implications for Further Research. 2023 working manuscript. -
Paper not yet in RePEc: Add citation now
Mende, Martine ; Noble, Staphanie L. ; Sugar, Thomas From homo sapiens to homo superior? Wearable robotics as the platform for transhumanist marketing. 2023 J. of the Acad. Mark. Sci.. 51 757-766
Narang, Unnati ; Shankar, Venkatesh Mobile App Introduction and Online and Offline Purchases and Product Returns. 2019 Marketing Science. 38 756-772
Noble, Stephanie M. ; Parasuraman, Martin Mende A. ; Grewal, Dhruv The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution. 2022 Journal of Retailing. 98 199-208
- Noble, Stephanie M. ; Phillips, Joanna Relationship Hindrance: Why Would Consumers Not Want a Relationship With a Retailer?. 2004 Journal of Retailing. 80 289-303
Paper not yet in RePEc: Add citation now
- O'Connor, Siobhan Exoskeletons in Nursing and Healthcare: A Bionic Future. 2021 Clinical Nursing Research. 30 1123-1126
Paper not yet in RePEc: Add citation now
Park, Hyun Jung ; Zhang, Yining Technology Readiness and Technology Paradox of Unmanned Convenience Store Users. 2022 Journal of Retailing and Consumer Services. 65 -
- Puccinelli, Nancy ; Goodstein, Ronald C. ; Grewal, Dhruv ; Price, Rob ; Raghubir, Priya ; Stewart, David Customer Experience Management in Retailing: Understanding the Buying Process. 2009 Journal of Retailing. 85 15-30
Paper not yet in RePEc: Add citation now
Rindfleisch, Aric ; Fukawa, Noboyuki ; Onzo, Naoto Robots in Retail: Rolling out the Whiz. 2022 AMS Review. 12 238-244
Roggeveen, Anne L. ; Grewal, Dhruv ; Schweiger, Elisa The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience. 2020 Journal of Retailing. 96 128-137
- Roggeveen, Anne L. ; Sethuraman, Raj Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions. 2020 Journal of Retailing. 96 299-309
Paper not yet in RePEc: Add citation now
- Samson, Diana Knightscope Robot security Guard Captures Photos Of Its Alleged Attacker. 2019 techtimes.com:
Paper not yet in RePEc: Add citation now
Schweiger, Elisa B. ; Ahlbom, Carl-Philip ; Nordfält, Jens ; Roggeveen, Anne L. ; Grewal, Dhruv In-Store Endcap Projections and their Effect on Sales. 2023 Journal of Retailing. 99 5-16
- Sethuraman, Raj ; Parasuraman, A. Succeeding in the Big Middle Through Technology. 2005 Journal of Retailing. 81 107-111
Paper not yet in RePEc: Add citation now
- Shankar, Venkatesh How Artificial Intelligence (AI) is Reshaping Retailing. 2018 Journal of Retailing. 94 -
Paper not yet in RePEc: Add citation now
Shankar, Venkatesh ; Jeffrey Inman, J. ; Mantrala, Murali ; Kelley, Eileen ; Rizley, Ross Innovations in Shopper Marketing: Current Insights and Future Research. 2011 Journal of Retailing. 87 S29-S42
- Shankar, Venkatesh ; Kalyanam, Kirthi ; Setia, Pankaj ; Golmohammadi, Alireza ; Tirunillai, Seshadri ; Douglass, Tom ; Hennessey, John ; Bull, J.S. ; Waddoups, Rand How Technology is Changing Retail. 2021 Journal of Retailing. 97 13-27
Paper not yet in RePEc: Add citation now
- Soni, Vihar Facial Recognition in Retail-Enhance In-Store Customer Experience and Improve Retailer Operations. 2022 eInfochips.com:
Paper not yet in RePEc: Add citation now
- Sudborough, Susannah Meet “Tally,” the Blinking Robot That Will Soon Check Inventory At BJ's Wholesale. 2023 boston.com:
Paper not yet in RePEc: Add citation now
- van Doorn, J. ; Mende, Martin ; Noble, Stephanie M. ; Hulland, John ; Ostrom, Amy L. ; Grewal, Dhruv ; Petersen, Andrew J. Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences. 2017 Journal of Service Research. 20 43-58
Paper not yet in RePEc: Add citation now
- van Esch, Patrick ; Cui, Yuanyuan ; Jain, Shailendra P Self-Efficacy and Callousness in Consumer Judgments of AI-enabled Checkouts. 2021 Psychology and Marketing. 38 1081-1100
Paper not yet in RePEc: Add citation now
- Verhoef, Peter C ; Kannan, P.K. ; Inman, Jeffrey J. From Multi-Channel Retailing to Omni-Channel Retailing: Introduction to the Special Issue on Multi-Channel Retailing. 2015 Journal of Retailing. 91 309-325
Paper not yet in RePEc: Add citation now
- Volpicelli, Gian M. Review: Sportsmate 5 Fitness Exoskeleton. 2021 Wired.com:
Paper not yet in RePEc: Add citation now
- Zeithaml Valarie, A. Consumer Perceptions of Price, Quality, and Value: A Means–End Model and Synthesis of Evidence. 1988 Journal of Marketing. 52 2-22
Paper not yet in RePEc: Add citation now