- Alonso-García, J. ; Pablo-Martí, F. ; Nunez-Barriopedro, E. Omnichannel management in a B2B context: concept, research agenda and bibliometric review. 2021 Int. J. Ind. Eng. Manage.. 12 37-48
Paper not yet in RePEc: Add citation now
- Alonso-Garcia, J. ; Pablo-Martí, F. ; Nunez-Barriopedro, E. Omnichannel management in b2b. Complexity-based model. Empirical evidence from a panel of experts based on fuzzy cognitive maps. 2021 Ind. Mark. Manage.. 95 99-113
Paper not yet in RePEc: Add citation now
- Alonso-Garcia, J. ; Pablo-Marti, F. ; Núñez-Barriopedro, E. ; Cuesta-Valiño, P. Digitalization in b2b marketing: omnichannel management from a PLS-SEM approach. 2023 J. Bus. Ind. Mark.. 38 317-336
Paper not yet in RePEc: Add citation now
Anning-Dorson, T. Customer involvement capability and service firm performance: the mediating role of innovation. 2018 J. Bus. Res.. 86 269-280
Cai, Y. ; Choi, T. Omni-channel marketing strategy in the digital platform era. 2023 J. Bus. Res.. 168 -
Cai, Y. ; Lo, C.K.Y. Omni-channel management in the new retailing era: a systematic review and future research agenda. 2020 Int. J. Prod. Econ.. 229 -
Candi, M. ; Jae, H. ; Makarem, S. ; Mohan, M. Consumer responses to functional, aesthetic and symbolic product design in online reviews. 2017 J. Bus. Res.. 81 31-39
Cao, L. ; Li, L. The impact of cross-channel integration on retailers' sales growth. 2015 J. Retail.. 91 198-216
- Chiu, H. ; Hsieh, Y. ; Roan, J. ; Tseng, K. ; Hsieh, J. The challenge for multichannel services: cross-channel free-riding behavior. 2011 Electron. Commer. Res. Appl.. 10 268-277
Paper not yet in RePEc: Add citation now
- Connelly, B.L. ; Certo, S.T. ; Ireland, R.D. ; Reutzel, C.R. Signaling theory: a review and assessment. 2011 J. Manag.. 37 39-67
Paper not yet in RePEc: Add citation now
- Cuesta-Valiño, P. ; Alonso-García, J. ; Pablo-Martí, F. ; Núnez-Barriopedro, E. Constraints and barriers on industrial customer performance in an omnichannel ecosystem. 2024 Rev. Manag. Sci.. 10-1007
Paper not yet in RePEc: Add citation now
- Cuesta-Valiño, P. ; Gutiérrez-Rodríguez, P. ; Núnez-Barriopedro, E. ; García-Henche, B. Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context. 2023 J. Bus. Res.. 156 -
Paper not yet in RePEc: Add citation now
Cui, X. ; Xie, Q. ; Zhu, J. ; Shareef, M.A. ; Goraya, M.A.S. ; Akram, M.S. Understanding the omnichannel customer journey: the effect of online and offline channel interactivity on consumer value co-creation behavior. 2022 J. Retail. Consum. Serv.. 65 -
- Das, A. ; Narasimhan, R. ; Talluri, S. Supplier integration—finding an optimal configuration. 2006 J. Oper. Manag.. 24 563-582
Paper not yet in RePEc: Add citation now
- Duan, Y. ; Hofer, C. ; Aloysius, J.A. Consumers care and firms should too: on the benefits of disclosing supplier monitoring activities. 2021 J. Oper. Manag.. 67 360-381
Paper not yet in RePEc: Add citation now
Durugbo, C.M. After-sales services and aftermarket support: a systematic review, theory and future research directions. 2020 Int. J. Prod. Res.. 58 1857-1892
- Fang, J. ; Liu, H. ; Cai, Z. ; Tan, C.W. Omni‐channel retailing on platforms: disentangling the effects of channel integration and inter‐platform function usage difference. 2023 J. Oper. Manag.. 69 197-216
Paper not yet in RePEc: Add citation now
- Fang, J. ; Liu, H. ; Li, Y. Balance cues of online-offline channel integration: considering the moderating role of customer's showrooming motivation. 2021 Inf. Manage.. 58 -
Paper not yet in RePEc: Add citation now
Fletcher-Brown, J. ; Pereira, V. ; Nyadzayo, M.W. Health marketing in an emerging market: the critical role of signaling theory in breast cancer awareness. 2018 J. Bus. Res.. 86 416-434
Gao, F. ; Su, X. Omnichannel service operations with online and offline self-order technologies. 2018 Manage. Sci.. 64 3469-3970
Gao, F. ; Su, X. Online and offline information for omnichannel retailing. 2017 Manu. Serv. Oper. Manage.. 19 1-164
Goraya, M.A.S. ; Zhu, J. ; Akram, M.S. ; Shareef, M.A. ; Malik, A. ; Bhatti, Z.A. The impact of channel integration on consumers' channel preferences: do showrooming and webrooming behaviors matter?. 2022 J. Retail. Consum. Serv.. 65 -
- Gupta, A.K. Innovation dimensions and firm performance synergy in the emerging market: a perspective from dynamic capability theory & signaling theory. 2021 Technol. Soc.. 64 -
Paper not yet in RePEc: Add citation now
- Hsia, T. ; Wu, J. ; Xu, X. ; Li, Q. ; Peng, L. ; Robinson, S. Omnichannel retailing: the role of situational involvement in facilitating consumer experiences. 2020 Inf. Manage.. 57 -
Paper not yet in RePEc: Add citation now
Huang, N. ; Yan, Z. ; Yin, H. Effects of online–offline service integration on e‐healthcare providers: a quasi‐natural experiment. 2021 Prod. Oper. Manag.. 30 2359-2378
Jin, M. ; Li, G. ; Reimann, M. Team of rivals: how should original equipment manufacturers cooperate with independent remanufacturers via authorisation?. 2022 Eur. J. Oper. Res.. 296 837-845
- Jones, A.L. ; Miller, J.W. ; Griffis, S.E. ; Whipple, J.M. ; Voorhees, C.M. An examination of the effects of omni-channel service offerings on retailer performance. 2021 Int. J. Phys. Distrib. Logist. Manag.. 52 150-169
Paper not yet in RePEc: Add citation now
Kromidha, E. ; Li, M.C. Determinants of leadership in online social trading: a signaling theory perspective. 2019 J. Bus. Res.. 97 184-197
Li, L. ; Wang, Z. ; Xie, X. From government to market? A discrete choice analysis of policy instruments for electric vehicle adoption. 2022 Transport. Res. Part A: Policy Pract. 160 143-159
- Liu, H. ; Wei, S. ; Ke, W. ; Wei, K.K. ; Hua, Z. The configuration between supply chain integration and information technology competency: a resource orchestration perspective. 2016 J. Oper. Manag.. 44 13-29
Paper not yet in RePEc: Add citation now
- Mavlanova, T. ; Benbunan-Fich, R. ; Koufaris, M. Signaling theory and information asymmetry in online commerce. 2012 Inf. Manage.. 49 240-247
Paper not yet in RePEc: Add citation now
- Mollenkopf, D.A. ; Peinkofer, S.T. ; Chu, Y.J. Supply chain transparency: consumer reactions to incongruent signals. 2022 J. Oper. Manag.. 68 306-327
Paper not yet in RePEc: Add citation now
- Núnez-Barriopedro, E. ; Cuesta-Valiño, P. ; Mansori-Amar, S. The role of perceived usefulness and annoyance on programmatic advertising: the moderating effect of Internet user privacy and cookies. 2023 Corp. Commu.. 28 311-324
Paper not yet in RePEc: Add citation now
- Nunnally, J.C. Psychometric Methods. 1978 McGraw-Hill: New York
Paper not yet in RePEc: Add citation now
Pantano, E. ; Viassone, M. Engaging consumers on new integrated multichannel retail settings: challenges for retailers. 2015 J. Retail. Consum. Serv.. 25 106-114
- Rodríguez-Torrico, P. ; San José Cabezudo, R. ; San-Martín, S. Tell me what they are like and I will tell you where they buy. An analysis of omnichannel consumer behavior. 2017 Comput. Hum. Behav.. 68 465-471
Paper not yet in RePEc: Add citation now
- Saghiri, S. ; Mirzabeiki, V. Omni-channel integration: the matter of information and digital technology. 2021 Int. J. Oper. Prod. Manage.. 41 1660-1710
Paper not yet in RePEc: Add citation now
- Shareef, M.A. ; Dwivedi, Y.K. ; Kumar, V. ; Davies, G. ; Rana, N. ; Baabdullah, A. Purchase intention in an electronic commerce environment: a trade-off between controlling measures and operational performance. 2019 Inf. Technol. People. 32 1345-1375
Paper not yet in RePEc: Add citation now
- Shen, X. ; Li, Y. ; Sun, Y. ; Wang, N. Channel integration quality, perceived fluency and omnichannel service usage: the moderating roles of internal and external usage experience. 2018 Decis. Support Syst.. 109 61-73
Paper not yet in RePEc: Add citation now
- Song, G. ; Song, S. ; Sun, L. Supply chain integration in omni-channel retailing: a logistics perspective. 2019 Int. J. Log. Manage.. 30 527-548
Paper not yet in RePEc: Add citation now
- Song, S. ; Shi, X. ; Song, G. ; Huq, F.A. Linking digitalization and human capital to shape supply chain integration in omni-channel retailing. 2021 Ind. Manage. Data Syst.. 121 2298-2317
Paper not yet in RePEc: Add citation now
- Spreng, R.A. ; Mackoy, R.D. An empirical examination of a model of perceived service quality and satisfaction. 1996 J. Retail.. 72 201-214
Paper not yet in RePEc: Add citation now
- Swoboda, B. ; Winters, A. Effects of the most useful offline-online and online-offline channel integration services for consumers. 2021 Decis. Support Syst.. 145 -
Paper not yet in RePEc: Add citation now
- Vanpoucke, E. ; Vereecke, A. ; Wetzels, M. Developing supplier integration capabilities for sustainable competitive advantage: a dynamic capabilities approach. 2014 J. Oper. Manag.. 32 446-461
Paper not yet in RePEc: Add citation now
Wang, C. ; Teo, T.S.H. Online service quality and perceived value in mobile government success: an empirical study of mobile police in China. 2020 Int. J. Inf. Manage.. 52 -
- Wang, W. ; Chen, S. ; Shao, J. ; Chu, J. ; Yuan, Z. The impact of servitization on trade credit in manufacturing firms: a signaling theory perspective. 2022 Int. J. Oper. Prod. Manage.. 43 373-398
Paper not yet in RePEc: Add citation now
- Wang, Y. ; Jia, F. ; Schoenherr, T. ; Gong, Y. ; Chen, L. Cross-border e-commerce firms as supply chain integrators: the management of three flows. 2020 Ind. Mark. Manage.. 89 72-88
Paper not yet in RePEc: Add citation now
Watanabe, C. ; Akhtar, W. ; Tou, Y. ; Neittaanmäki, P. Amazon's new supra-omnichannel: realizing growing seamless switching for apparel during COVID-19. 2021 Technol. Soc.. 66 -
Yoo, K. ; Welden, R. ; Hewett, K. ; Haenlein, M. The merchants of meta: a research agenda to understand the future of retailing in the metaverse. 2023 J. Retail.. 99 173-192
Zhang, W. ; Zhang, W. ; Daim, T.U. Investigating consumer purchase intention in online social media marketing: a case study of TikTok. 2023 Technol. Soc.. 74 -
- Zhang, Y. ; Wei, Z. ; Gao, J. Service breadth or depth? A customer perspective. 2022 Supply Chain Manag.. 28 666-681
Paper not yet in RePEc: Add citation now