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Quality Expectation Factors Influencing E-customer Satisfaction: Evidence from Online Shopping in South Africa. (2023). Shumba, Tariro ; Ferreira, Danie.
In: Eurasian Journal of Social Sciences.
RePEc:ejn:ejssjr:v:11:y:2023:i:2:p:75-94.

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    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:22:y:2022:i:3:d:10.1007_s10660-020-09430-3.

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  12. Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth. (2022). Kilani, Nour ; Rajaobelina, Lova ; Ricard, Line ; Brun, Isabelle.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00119-8.

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  13. The impact of convenience in a click and collect retail setting: A consumer-based approach. (2022). Morvan, Thierry ; Mevel, Olivier ; Jara, Magali ; Vyt, Dany.
    In: Post-Print.
    RePEc:hal:journl:halshs-03624658.

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  14. The Impact of ‘Compulsory’ Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users’ Future Attitude and Intention “Case Study of Central European Countries/Visegrád Group (V4)”. (2022). Szalay, Zsigmond Gabor ; Alassaf, Pierre.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:16:p:9935-:d:885732.

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  15. Sustaining Consumer E-Commerce Adoption in Sub-Saharan Africa: Do Trust and Payment Method Matter?. (2022). Chai, Junwu ; Amofah, Dennis Owusu.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:14:p:8466-:d:859955.

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  16. The impact of convenience in a click and collect retail setting: A consumer-based approach. (2022). Morvan, Thierry ; Mevel, Olivier ; Jara, Magali ; Vyt, Dany.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:248:y:2022:i:c:s0925527322000846.

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  17. Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States. (2022). Shaw, Norman ; Baier, Daniel ; Eschenbrenner, Brenda.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:69:y:2022:i:c:s096969892200193x.

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  18. Desire, need, and obligation: Examining commitment to luxury brands in emerging markets. (2022). Shukla, Paurav ; Singh, Jaywant ; Schlegelmilch, Bodo B.
    In: International Business Review.
    RePEc:eee:iburev:v:31:y:2022:i:3:s0969593121001657.

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  19. The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services. (2021). Flavián, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Flavian, Carlos ; Perez-Rueda, Alfredo.
    In: Service Business.
    RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00432-7.

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  20. The effects of cultural distance on online brand popularity. (2021). Moon, Sangkil ; Kim, Moon-Yong.
    In: Journal of Brand Management.
    RePEc:pal:jobman:v:28:y:2021:i:3:d:10.1057_s41262-020-00227-1.

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  21. Online Service Quality Determinants and E-trust in Internet Shopping: A Psychometric Approach. (2020). Bhat, Suhail Ahmad ; Darzi, Mushtaq Ahmad.
    In: Vikalpa: The Journal for Decision Makers.
    RePEc:sae:vikjou:v:45:y:2020:i:4:p:207-222.

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  22. Retail in my pocket€“ replicating and extending the construct of service quality into the mobile commerce context. (2020). Kaatz, Christopher.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:53:y:2020:i:c:s0969698919303005.

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  23. How to measure quality in multi-channel retailing and not die trying. (2020). Iglesias-Pradas, Santiago ; Acquila-Natale, Emiliano.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:109:y:2020:i:c:p:38-48.

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  24. Mobile App Service Quality Dimensions and Requirements for Mobile Shopping Companion Apps. (2019). Wulfert, Tobias.
    In: Junior Management Science (JUMS).
    RePEc:zbw:jumsac:294909.

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  25. Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting. (2019). Wang, Xiaorui ; Zhou, Ronggang ; Zhang, Renqian ; Guo, Haiyan ; Shi, Yuhan.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:19:y:2019:i:3:d:10.1007_s10660-018-9301-3.

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  26. Are you still online or are you already mobile? €“ Predicting the path to successful conversions across different devices. (2019). Figura, Lilli ; Kaatz, Christopher ; Brock, Christian.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:50:y:2019:i:c:p:10-21.

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  27. e-Service Quality Model for Spanish Textile and Fashion Sector: Positioning Analysis and B2C Ranking by F-Topsis. (2018). Vazquez-Casielles, Rodolfo ; Puente, Javier ; Castro-Lopez, Adrian.
    In: International Journal of Information Technology & Decision Making (IJITDM).
    RePEc:wsi:ijitdm:v:17:y:2018:i:02:n:s0219622017500444.

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  28. The customer experience ecosystem in two cultural contexts. (2018). Furrer, Olivier ; Barari, Mojtaba.
    In: Journal of Financial Services Marketing.
    RePEc:pal:jofsma:v:23:y:2018:i:3:d:10.1057_s41264-018-0053-x.

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  29. Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis. (2018). Blut, Markus ; Teller, Christoph ; Floh, Arne.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:94:y:2018:i:2:p:113-135.

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  30. Beauty is truth: The effects of inflated product claims and website interactivity on evaluations of retailers websites. (2018). Motyka, Scott ; Franco, Ana Dolores ; Cervantes, Alfonso Valdez.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:90:y:2018:i:c:p:67-74.

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  31. A Meta-analysis of Online Trust Relationships in E-commerce. (2017). Kim, Yeolib ; Peterson, Robert A.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:38:y:2017:i:c:p:44-54.

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  32. Reuse Intention of Third-Party Online Payments: A Focus on the Sustainable Factors of Alipay. (2016). Choi, Yongrok ; Sun, Lili.
    In: Sustainability.
    RePEc:gam:jsusta:v:8:y:2016:i:2:p:147-:d:63422.

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  33. E-Service Quality: Development of a Hierarchical Model. (2016). Blut, Markus.
    In: Journal of Retailing.
    RePEc:eee:jouret:v:92:y:2016:i:4:p:500-517.

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