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51. Using client-variance information to improve dynamic appointment scheduling performance. (2000). Rohleder, Thomas R. ; Klassen, Kenneth J..
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52. Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems. (1999). Lau, Hon-Shiang ; Ho, Chrwan-Jyh .
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53. A new appointment rule for a single‐server, multiple‐customer service system. (1998). Quek, Ser Aik ; Lau, Mun Ling ; Yang, Kum Khiong.
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54. Too much cocited documents. This list is not complete

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