create a website

Sustained Use of Virtual Meeting Platforms for Classes in the Post-Coronavirus Era: The Mediating Effects of Technology Readiness and Social Presence. (2021). Yi, Yumi ; Moon, Rosemary Hyejin.
In: Sustainability.
RePEc:gam:jsusta:v:13:y:2021:i:15:p:8203-:d:599302.

Full description at Econpapers || Download paper

Cited: 0

Citations received by this document

Cites: 68

References cited by this document

Cocites: 50

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

    This document has not been cited yet.

References

References cited by this document

  1. Al-Maroof, R.S.; Salloum, S.A. An Integrated model of continuous intention to use of google classroom. In Recent Advances in Intelligent Systems and Smart Applications; Springer: Cham, Switzerland, 2021; pp. 311–335.
    Paper not yet in RePEc: Add citation now
  2. Alavi, M.; Gallupe, R.B. Using information technology in learning: Case studies in business and management education programs. Acad. Manag. Learn. Educ. 2003, 2, 139–153. [CrossRef]
    Paper not yet in RePEc: Add citation now
  3. Alrajawy, I.; Isaac, O.; Ghosh, A.; Nusari, M.; Al-Shibami, A.H.; Ameen, A.A. Determinants of Student’s intention to use Mobile learning in Yemeni public universities: Extending the technology acceptance model (TAM) with anxiety. Int. J. Manag. Hum. Sci. 2018, 2, 1–9.
    Paper not yet in RePEc: Add citation now

  4. Anderson, E.W.; Sullivan, M.W. The antecedents and consequences of customer satisfaction for firms. Mark. Sci. 1993, 12, 125–143. [CrossRef]

  5. Aragon, S.R. Creating social presence in online environments. New Dir. Adult Contin. Educ. 2003, 2003, 57–68. [CrossRef]
    Paper not yet in RePEc: Add citation now
  6. Attallah, B. Post COVID-19 Higher Education Empowered by Virtual Worlds and Applications. In Proceedings of the 2020 Seventh International Conference on Information Technology Trends (ITT), Abu Dhabi, United Arab Emirates, 25–26 November 2020; pp. 161–164.
    Paper not yet in RePEc: Add citation now
  7. Auliandri, T.A.; Arimbi, R.D. Pengaruh Technology Readiness Index Terhadap Keinginan Untuk Menggunakan Internet Banking Pada PT Bank Mandiri KCP Pondok Chandra Surabaya. J. Apl. Manaj. Dan Inov. Bisnis 2021, 3, 38–52.
    Paper not yet in RePEc: Add citation now
  8. Bhattacherjee, A. Understanding information systems continuance: An expectation-confirmation model. MIS Q. 2001, 25, 351–370. [CrossRef]
    Paper not yet in RePEc: Add citation now
  9. Biocca, F.; Nowak, K. Plugging your body into the telecommunication system: Mediated embodiment, media interfaces, and social virtual environments. In Communication Technology and Society; Lin, C., Atkin, D., Eds.; Hampton Press: Waverly Hill, VI, USA, 2001; pp. 407–447.
    Paper not yet in RePEc: Add citation now

  10. Blut, M.; Wang, C. Technology readiness: A meta-analysis of conceptualizations of the construct and its impact on technology usage. J. Acad. Mark. Sci. 2020, 48, 649–669. [CrossRef]

  11. Chang, Y.W.; Chen, J. What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness. J. Retail. Consum. Serv. 2021, 58, 102325. [CrossRef]

  12. Cruz-Cárdenas, J.; Guadalupe-Lanas, J.; Ramos-Galarza, C.; Palacio-Fierro, A. Drivers of technology readiness and motivations for consumption in explaining the tendency of consumers to use technology-based services. J. Bus. Res. 2021, 122, 217–225. [CrossRef]

  13. Damerji, H.; Salimi, A. Mediating effect of use perceptions on technology readiness and adoption of artificial intelligence in accounting. Account. Educ. 2021, 30, 107–130. [CrossRef]

  14. Davis, F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 1989, 13, 319–340. [CrossRef]
    Paper not yet in RePEc: Add citation now
  15. Driver, M. Exploring student perceptions of group interaction and class satisfaction in the web-enhanced classroom. Internet High. Educ. 2002, 5, 35–45. [CrossRef]
    Paper not yet in RePEc: Add citation now
  16. El Alfy, S.; Gómez, J.M.; Ivanov, D. Exploring instructors’ technology readiness, attitudes and behavioral intentions towards e-learning technologies in Egypt and United Arab Emirates. Educ. Inf. Technol. 2017, 22, 2605–2627. [CrossRef]
    Paper not yet in RePEc: Add citation now
  17. Endres, M.L.; Chowdhury, S.; Frye, C.; Hurtubis, C.A. The multifaceted nature of online MBA student satisfaction and impacts on behavioral intentions. J. Educ. Bus. 2009, 84, 304–312. [CrossRef]
    Paper not yet in RePEc: Add citation now
  18. Erdoğmuş, N.; Esen, M. An investigation of the effects of technology readiness on technology acceptance in e-HRM. Procedia-Soc. Behav. Sci. 2011, 24, 487–495. [CrossRef]
    Paper not yet in RePEc: Add citation now
  19. Esterhuyse, M.; Scholtz, B.; Venter, D. Intention to use and satisfaction of e-learning for training in the corporate context. Interdiscip. J. Inf. Knowl. Manag. 2016, 11, 347–365. [CrossRef]
    Paper not yet in RePEc: Add citation now
  20. Godoe, P.; Johansen, T. Understanding adoption of new technologies: Technology readiness and technology acceptance as an integrated concept. J. Eur. Psychol. Stud. 2012, 3, 38–52. [CrossRef]
    Paper not yet in RePEc: Add citation now
  21. Gourlay, L. There Is No ‘Virtual Learning’: The Materiality of Digital Education. J. New Approaches Educ. Res. 2021, 10, 57–66. [CrossRef]
    Paper not yet in RePEc: Add citation now
  22. Gunawardena, C.N. Social presence theory and implications for interaction and collaborative learning in computer conferences. Int. J. Educ. Telecommun. 1995, 1, 147–166.
    Paper not yet in RePEc: Add citation now
  23. Gunawardena, C.N.; Zittle, F.J. Social presence as a predictor of satisfaction within a computer-mediated conferencing environment. Am. J. Distance Educ. 1997, 11, 8–26. [CrossRef]
    Paper not yet in RePEc: Add citation now
  24. Hayes, A.F. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach; Guilford publications: New York, NY, USA, 2017.
    Paper not yet in RePEc: Add citation now
  25. Hu, L.T.; Bentler, P.M. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Struct. Equ. Model. 1999, 6, 1–55. [CrossRef]
    Paper not yet in RePEc: Add citation now
  26. Hung, S.W.; Cheng, M.J. Are you ready for knowledge sharing? An empirical study of virtual communities. Comput. Educ. 2013, 62, 8–17. [CrossRef] Sustainability 2021, 13, 8203 14 of 14
    Paper not yet in RePEc: Add citation now
  27. Jubran, S. The technology readiness or social presence, which one could explain the technology acceptance better? An investigation on virtual communities. J. Indones. Econ. Bus. 2015, 30, 120–138. [CrossRef]
    Paper not yet in RePEc: Add citation now
  28. Kaushik, M.K.; Agrawal, D. Influence of technology readiness in adoption of e-learning. Int. J. Educ. Manag. 2021, 35, 483–495. [CrossRef]
    Paper not yet in RePEc: Add citation now
  29. Kehrwald, B. Being online: Social presence as subjectivity in online learning. Lond. Rev. Educ. 2010, 8, 39–50. [CrossRef]
    Paper not yet in RePEc: Add citation now
  30. Kim, J. Developing an instrument to measure social presence in distance higher education. Br. J. Educ. Technol. 2011, 42, 763–777. [CrossRef]
    Paper not yet in RePEc: Add citation now

  31. Lai, M.L. Technology readiness, internet self-efficacy and computing experience of professional accounting students. Campus-Wide Inf. Syst. 2008, 25, 18–29. [CrossRef]

  32. Li, C.; Lalani, F. The COVID-19 pandemic has changed education forever. This is how. World Economic Forum, 2020. Available online: https://www.weforum.org/agenda/2020/04/coronavirus-education-global-covid19-online-digital-learning/ (accessed on 30 May 2021).
    Paper not yet in RePEc: Add citation now
  33. Lin, C.H.; Shih, H.Y.; Sher, P.J. Integrating technology readiness into technology acceptance: The TRAM model. Psychol. Mark. 2007, 24, 641–657. [CrossRef]
    Paper not yet in RePEc: Add citation now
  34. Lockee, B.B. Online education in the post-COVID era. Nat. Electron. 2021, 4, 5–6. [CrossRef]
    Paper not yet in RePEc: Add citation now
  35. Lowenthal, P.R.; Snelson, C. In search of a better understanding of social presence: An investigation into how researchers define social presence. Distance Educ. 2017, 38, 141–159. [CrossRef] Sustainability 2021, 13, 8203 13 of 14
    Paper not yet in RePEc: Add citation now
  36. Maassen, G.H.; Bakker, A.B. Suppressor variables in path models: Definitions and interpretations. Sociol. Methods Res. 2001, 30, 241–270. [CrossRef]
    Paper not yet in RePEc: Add citation now
  37. Marsh, H.W.; Muthén, B.; Asparouhov, T.; Lüdtke, O.; Robitzsch, A.; Morin, A.J.; Trautwein, U. Exploratory structural equation modeling, integrating CFA and EFA: Application to students’ evaluations of university teaching. Struct. Equ. Model. 2009, 16, 439–476. [CrossRef]
    Paper not yet in RePEc: Add citation now
  38. Mavroidis, I.; Karatrantou, A.; Koutsouba, M.; Giossos, Y.; Papadakis, S. Technology Acceptance and Social Presence in Distance Education—A Case Study on the Use of Teleconference at a Postgraduate Course of the Hellenic Open University. Eur. J. Open Distance E-Learn. 2013, 16, 76–96.
    Paper not yet in RePEc: Add citation now
  39. Morice, A.; Jablon, E.; Delevaque, C.; Khonsari, R.H.; Picard, A.; Kadlub, N. Virtual versus traditional classroom on facial traumatology learning: Evaluation of medical student’s knowledge acquisition and satisfaction. J. Somat. Oral Maxillofac. Surg. 2020, 121, 642–645. [CrossRef] [PubMed]
    Paper not yet in RePEc: Add citation now
  40. Nowak, K. Defining and differentiating copresence, social presence and presence as transportation. In Proceedings of the Presence 2001 Conference, Philadelphia, PA, USA, 21–23 May 2001; pp. 1–23.
    Paper not yet in RePEc: Add citation now
  41. Oliver, R.L. A cognitive model of the antecedents and consequences of satisfaction decisions. J. Mark. Res. 1980, 17, 460–469. [CrossRef]
    Paper not yet in RePEc: Add citation now
  42. Pérez-Villalobos, C.; Ventura-Ventura, J.; Spormann-Romeri, C.; Melipillán, R.; Jara-Reyes, C.; Paredes-Villarroel, X.; Rojas-Pino, M.; Baquedano-Rodríguez, M.; Castillo-Rabanal, I.; Parra-Ponce, P.; et al. Satisfaction with remote teaching during the first semester of the COVID-19 crisis: Psychometric properties of a scale for health students. PLoS ONE 2021, 16, e0250739.
    Paper not yet in RePEc: Add citation now
  43. Paechter, M.; Maier, B. Online or face-to-face? Students’ experiences and preferences in e-learning. Internet H-High. Educ. 2010, 13, 292–297. [CrossRef]
    Paper not yet in RePEc: Add citation now
  44. Parasuraman, A. Technology Readiness Index (TRI) a multiple-item scale to measure readiness to embrace new technologies. J. Serv. Res. 2000, 2, 307–320. [CrossRef]
    Paper not yet in RePEc: Add citation now
  45. Parasuraman, A.; Colby, C.L. An updated and streamlined technology readiness index: TRI 2.0. J. Serv. Res. 2015, 18, 59–74. [CrossRef]
    Paper not yet in RePEc: Add citation now
  46. Piccoli, G.; Ahmed, R.; Ives, B. Web-based virtual learning environments: A research framework and a preliminary assessment of effectiveness in basic IT skills training. MIS Q. 2001, 25, 401–426. [CrossRef]
    Paper not yet in RePEc: Add citation now
  47. Pituch, K.A.; Lee, Y.K. The influence of system characteristics on e-learning use. Comput. Educ. 2006, 47, 222–244. [CrossRef]
    Paper not yet in RePEc: Add citation now
  48. Preacher, K.J.; Hayes, A.F. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behav. Res. Methods 2008, 40, 879–891. [CrossRef]
    Paper not yet in RePEc: Add citation now
  49. Rahardjo, D. E-learning readiness and technology adoption in online tutorial. In Proceedings of the 32nd Annual Conference of the Asian Association of Open Universities (AAOU) 2018: Open Education in Human Resource Development in Asia’s Period of Integration, Hanoi, Vietnam, 24–26 October 2018.
    Paper not yet in RePEc: Add citation now
  50. Richardson, J.; Swan, K. Examining social presence in online courses in relation to students’ perceived learning and satisfaction. J. Asynchronous Learn. Netw. 2003, 7, 68–88. [CrossRef]
    Paper not yet in RePEc: Add citation now
  51. Richardson, J.C.; Maeda, Y.; Lv, J.; Caskurlu, S. Social presence in relation to students’ satisfaction and learning in the online environment: A meta-analysis. Comput. Hum. Behav. 2017, 71, 402–417. [CrossRef]
    Paper not yet in RePEc: Add citation now
  52. Rojas-Méndez, J.I.; Parasuraman, A.; Papadopoulos, N. Demographics, attitudes, and technology readiness: A cross-cultural analysis and model validation. Mark. Intell. Plan. 2017, 35, 18–39.
    Paper not yet in RePEc: Add citation now
  53. Salimon, M.G.; Sanuri, S.M.M.; Aliyu, O.A.; Perumal, S.; Yusr, M.M. E-learning satisfaction and retention: A concurrent perspective of cognitive absorption, perceived social presence and technology acceptance model. J. Syst. Inf. Technol. 2021, 23, 109–129. [CrossRef]
    Paper not yet in RePEc: Add citation now
  54. Short, J.; Williams, E.; Christie, B. The Social Psychology of Telecommunications; Wiley: Toronto, ON, Canada; London, UK; New York, NY, USA, 1976.
    Paper not yet in RePEc: Add citation now
  55. Sidpra, J.; Gaier, C.; Reddy, N.; Kumar, N.; Mirsky, D.; Mankad, K. Sustaining education in the age of COVID-19: A survey of synchronous web-based platforms. Quant. Imaging Med. Surg. 2020, 10, 1422–1427. [CrossRef]
    Paper not yet in RePEc: Add citation now
  56. Stacey, E. Quality online participation: Establishing social presence. In Research in Distance Education 5: Revised Papers from the 5th Research in Distance Education Conference; Deakin University: Geelong, Australia, 2000; pp. 138–153.
    Paper not yet in RePEc: Add citation now
  57. Steuer, J. Defining virtual reality: Dimensions determining telepresence. J. Commun. 1992, 42, 73–93. [CrossRef]
    Paper not yet in RePEc: Add citation now
  58. Summak, M.S.; Bağlıbel, M.; Samancıoğlu, M. Technology readiness of primary school teachers: A case study in Turkey. Procedia-Soc. Behav. Sci. 2010, 2, 2671–2675. [CrossRef]
    Paper not yet in RePEc: Add citation now
  59. Sun, A.; Chen, X. Online education and its effective practice: A research review. J. Inf. Technol. Educ. 2016, 15, 157–190. [CrossRef]
    Paper not yet in RePEc: Add citation now
  60. Sun, P.C.; Tsai, R.J.; Finger, G.; Chen, Y.Y.; Yeh, D. What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction. Comput. Educ. 2008, 50, 1183–1202. [CrossRef]
    Paper not yet in RePEc: Add citation now
  61. Sunny, S.; Patrick, L.; Rob, L. Impact of cultural values on technology acceptance and technology readiness. Int. J. Hosp. Manag. 2019, 77, 89–96. [CrossRef]
    Paper not yet in RePEc: Add citation now
  62. Tang, Y.M.; Chen, P.C.; Law, K.M.; Wu, C.H.; Lau, Y.Y.; Guan, J.; He, D.; Ho, G. Comparative Analysis of Student’s Live Online Learning Readiness During the Coronavirus (COVID-19) Pandemic in the Higher Education Sector. Comput. Educ. 2021, 168,
    Paper not yet in RePEc: Add citation now
  63. United Nations Educational, Scientific, and Cultural Organization. Reopening Schools: When, Where and How? UNESCO: New York, NY, USA, 2020.
    Paper not yet in RePEc: Add citation now
  64. Walczuch, R.; Lemmink, J.; Streukens, S. The effect of service employees’ technology readiness on technology acceptance. Inf. Manag. 2007, 44, 206–215. [CrossRef]
    Paper not yet in RePEc: Add citation now
  65. Walther, J.B. Theories of computer-mediated communication and interpersonal relations. In The Handbook of Interpersonal Communication; Knapp, M.L., Daly, J.A., Eds.; Sage: Thousand Oaks, CA, USA, 2011; pp. 443–479.
    Paper not yet in RePEc: Add citation now
  66. Wiederhold, B.K. Connecting through technology during the coronavirus disease 2019 pandemic: Avoiding “Zoom Fatigue”. Cyberpsychology Behav. Soc. Netw. 2020, 23, 437–440. [CrossRef]
    Paper not yet in RePEc: Add citation now
  67. World Health Organization. Available online: https://www.who.int/news-room/q-a-detail/coronavirus-disease-covid-19 (accessed on 30 May 2021).
    Paper not yet in RePEc: Add citation now
  68. Zeithaml, V.A.; Parasuraman, A.; Malhotra, A. Service quality delivery through web sites: A critical review of extant knowledge. J. Acad. Mark. Sci. 2002, 30, 362–375. [CrossRef]
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. Assimilation and Diffusion of Multi-Sided Platforms in Dynamic B2B Networks: Inhibiting Factors and Their Consequences. (2020). Wallbach, Soren.
    In: Publications of Darmstadt Technical University, Institute for Business Studies (BWL).
    RePEc:dar:wpaper:123277.

    Full description at Econpapers || Download paper

  2. Greening propensity and performance implications for logistics service providers. (2015). Wong, Christina W. Y., ; Venus Lun, Y. H., ; Lai, Kee-Hung ; Cheng, T. C. E., .
    In: Transportation Research Part E: Logistics and Transportation Review.
    RePEc:eee:transe:v:74:y:2015:i:c:p:50-62.

    Full description at Econpapers || Download paper

  3. Segmenting Graduate Consumers of Higher Education in Tourism: An Extension of the ECSI Model. (2012). Eurico, Sofia ; Valle, Patricia ; Silva, Joo Albino ; Marques, Catarina.
    In: Spatial and Organizational Dynamics Discussion Papers.
    RePEc:ris:cieodp:2012_007.

    Full description at Econpapers || Download paper

  4. Developing customer satisfaction indices using SERVQUAL sampling surveys. (2012). Hassan, M. Y. ; El-Bassiouni, M. Y. ; M. Madi, T. Zoubeidi, .
    In: Journal of Economic and Administrative Sciences.
    RePEc:eme:jeaspp:v:28:y:2012:i:2:p:98-108.

    Full description at Econpapers || Download paper

  5. Assessing the Predictive Power of Customer Satisfaction for Financial and Market Performances: Price-to-Earnings Ratio is a Better Predictor Overall. (2012). Rostan, Pierre.
    In: International Review of Management and Marketing.
    RePEc:eco:journ3:2012-02-6.

    Full description at Econpapers || Download paper

  6. Structural Investigation of Service Quality in Conventional and Islamic Banking in Pakistan. (2012). Qureshi, Muhammad Imran ; Khan, Muhammad Aamir ; Zaman, Khalid.
    In: International Review of Management and Marketing.
    RePEc:eco:journ3:2012-02-10.

    Full description at Econpapers || Download paper

  7. HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ. (2012). Schulze, Birgit.
    In: 52nd Annual Conference, Stuttgart, Germany, September 26-28, 2012.
    RePEc:ags:gewi12:133053.

    Full description at Econpapers || Download paper

  8. An empirical analysis of inventory turnover behaviour in Greek retail sector: 2000-2005. (2011). Dimelis, Sophia ; Filios, Vasilios P. ; Kolias, Georgios D..
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:133:y:2011:i:1:p:143-153.

    Full description at Econpapers || Download paper

  9. Emotions, store-environmental cues, store-choice criteria, and marketing outcomes. (2011). Shiu, Edward ; Hassan, Louise ; Michaelidou, Nina ; Walsh, Gianfranco ; Beatty, Sharon E..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:7:p:737-744.

    Full description at Econpapers || Download paper

  10. Customer satisfaction and brand equity. (2011). Tribó, Josep ; Lacomba, Anna ; Tribo, Josep A. ; Torres, Anna.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:64:y:2011:i:10:p:1089-1096.

    Full description at Econpapers || Download paper

  11. Satisfaction across urban consumers of smallholder-produced teak (Tectona grandis L.f.) poles in South Benin. (2011). Agbo, Valentin ; Lebailly, Philippe ; Ganglo, Jean C. ; de Canniere, Charles ; Aoudji, Augustin K. N., ; Adegbidi, Anselme ; Yevide, Armand S. I., .
    In: Forest Policy and Economics.
    RePEc:eee:forpol:v:13:y:2011:i:8:p:642-651.

    Full description at Econpapers || Download paper

  12. Has e-marketing come of age? Modeling historical influences on post-adoption era Internet consumer behaviors. (2010). Strutton, David ; Taylor, David G..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:63:y::i:9-10:p:950-956.

    Full description at Econpapers || Download paper

  13. How Fragrant are perfumes? A Micro Perspective from Middle East. (2009). Vijay, Shiji ; Rajan, Remya ; Pillai, Rajasekharan ; Hameed, Hana ; Babu, Febina .
    In: MPRA Paper.
    RePEc:pra:mprapa:19591.

    Full description at Econpapers || Download paper

  14. The Importance of the Indicator of Satisfaction Chosen. (2009). Vilchez, Josep Raya.
    In: International Advances in Economic Research.
    RePEc:kap:iaecre:v:15:y:2009:i:2:p:156-168:10.1007/s11294-008-9194-3.

    Full description at Econpapers || Download paper

  15. The Importance of the Indicator of Satisfaction Chosen. (2009). Vilchez, Josep Raya.
    In: International Advances in Economic Research.
    RePEc:kap:iaecre:v:15:y:2009:i:2:p:156-168.

    Full description at Econpapers || Download paper

  16. Consumer e-shopping acceptance: Antecedents in a technology acceptance model. (2009). Ha, Sejin ; Stoel, Leslie.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:5:p:565-571.

    Full description at Econpapers || Download paper

  17. Understanding the psychological process underlying customer satisfaction and retention in a relational service. (2009). Guo, Lin ; Xiao, Jing Jian ; Tang, Chuanyi.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:11:p:1152-1159.

    Full description at Econpapers || Download paper

  18. Non-normal simultaneous regression models for customer linkage analysis. (2008). Retzer, Joseph ; Dotson, Jeffrey ; Allenby, Greg.
    In: Quantitative Marketing and Economics (QME).
    RePEc:kap:qmktec:v:6:y:2008:i:3:p:257-277.

    Full description at Econpapers || Download paper

  19. The role of customer contact employees as external customers: A conceptual framework for marketing strategy and future research. (2008). Dabholkar, Pratibha A. ; Abston, Kristie A..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:61:y:2008:i:9:p:959-967.

    Full description at Econpapers || Download paper

  20. Ownership structure, customer satisfaction and brand equity. (2007). Tribó, Josep ; Lacomba, Anna ; Torres, Anna.
    In: Economics Working Papers.
    RePEc:upf:upfgen:1016.

    Full description at Econpapers || Download paper

  21. The dynamics and evolution of the service marketing literature: 1993–2003. (2007). Sollberger, Pierre ; Furrer, Olivier.
    In: Service Business.
    RePEc:spr:svcbiz:v:1:y:2007:i:2:p:93-117.

    Full description at Econpapers || Download paper

  22. The demand for and the supply of distribution services: A basis for the analysis of customer satisfaction in retailing. (2007). Betancourt, Roger ; Cortias, Monica ; Elorz, Margarita ; Mugica, Jose.
    In: Quantitative Marketing and Economics (QME).
    RePEc:kap:qmktec:v:5:y:2007:i:3:p:293-312.

    Full description at Econpapers || Download paper

  23. Cognitive-affective model of consumer satisfaction. An exploratory study within the framework of a sporting event. (2007). Martinez Garcia, Jose Antonio, ; Caro, Laura Martinez .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:60:y:2007:i:2:p:108-114.

    Full description at Econpapers || Download paper

  24. Relationship quality as a predictor of B2B customer loyalty. (2007). Rauyruen, Papassapa ; Miller, Kenneth E..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:60:y:2007:i:1:p:21-31.

    Full description at Econpapers || Download paper

  25. A model of buyer regret: Selected prepurchase and postpurchase antecedents with consequences for the brand and the channel. (2007). Keaveney, Susan M. ; Huber, Frank ; Herrmann, Andreas.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:60:y:2007:i:12:p:1207-1215.

    Full description at Econpapers || Download paper

  26. Patronage in continually delivered business service contexts. (2007). Landry, Timothy D. ; Daugherty, Patricia J. ; Briggs, Elten.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:60:y:2007:i:11:p:1144-1151.

    Full description at Econpapers || Download paper

  27. Experience and satisfaction of visitors to museums and cultural exhibitions. (2006). Rojas, Maria ; Camarero, Maria .
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v:3:y:2006:i:1:p:49-65.

    Full description at Econpapers || Download paper

  28. Segmentation for path models and unobserved heterogeneity: The finite mixture partial least squares approach. (2006). Ringle, Christian.
    In: MPRA Paper.
    RePEc:pra:mprapa:10734.

    Full description at Econpapers || Download paper

  29. Perceived quality in a multi-channel environment:Impact of website visits on perceived in-storequality. (2006). DESMET, Pierre ; Rolland, Sylvie.
    In: Post-Print.
    RePEc:hal:journl:halshs-00143032.

    Full description at Econpapers || Download paper

  30. How habit and satisfaction affects player retention for online gambling. (2006). Mizerski, Richard ; Olaru, Doina ; Jolley, Bill.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:59:y:2006:i:6:p:770-777.

    Full description at Econpapers || Download paper

  31. Internal-market orientation and its measurement. (2006). Gounaris, Spiros P..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:59:y:2006:i:4:p:432-448.

    Full description at Econpapers || Download paper

  32. Evolution technologique et qualité :Impact de lutilisation des sites Web sur la qualité perçue en magasin. (2005). Rolland, Sylvie.
    In: Post-Print.
    RePEc:hal:journl:halshs-00143042.

    Full description at Econpapers || Download paper

  33. Customer-oriented improvement and evaluation of supply chain processes supported by simulation models. (2005). Reiner, Gerald.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:96:y:2005:i:3:p:381-395.

    Full description at Econpapers || Download paper

  34. Customer delight in a retail context: investigating delightful and terrible shopping experiences. (2005). Ponder, Nicole ; Arnold, Mark J. ; Reynolds, Kristy E. ; Lueg, Jason E..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:58:y:2005:i:8:p:1132-1145.

    Full description at Econpapers || Download paper

  35. Examining the dynamics of consumer expectations in a Chinese context. (2005). Tam, Jackie L. M., .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:58:y:2005:i:6:p:777-786.

    Full description at Econpapers || Download paper

  36. The performance impact of marketing resources. (2005). Cadogan, John W. ; Fahy, John ; Hooley, Graham J. ; GREENLEY, GORDON E..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:58:y:2005:i:1:p:18-27.

    Full description at Econpapers || Download paper

  37. Expectations, performance, and citizen satisfaction with urban services. (2004). Van Ryzin, Gregg G..
    In: Journal of Policy Analysis and Management.
    RePEc:wly:jpamgt:v:23:y:2004:i:3:p:433-448.

    Full description at Econpapers || Download paper

  38. Building consumer/arts institution relationships: An exploratory study in contemporary art museums. (2004). Aurier, Philippe ; Passebois, Juliette.
    In: International Review on Public and Nonprofit Marketing.
    RePEc:spr:irpnmk:v:1:y:2004:i:2:p:75-88.

    Full description at Econpapers || Download paper

  39. Behavioral dividend policy. (2003). Hartmann, Nora ; Gurtler, Marc.
    In: Working Papers.
    RePEc:zbw:tbsifw:fw04v1.

    Full description at Econpapers || Download paper

  40. Sources, characteristics, and dynamics of postpurchase price complaints. (2003). Estelami, Hooman.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:56:y:2003:i:5:p:411-419.

    Full description at Econpapers || Download paper

  41. DO CHANGES IN CUSTOMER SATISFACTION LEAD TO CHANGES IN PERFORMANCE IN FOOD RETAILING?. (2003). Gomez, Miguel ; McLaughlin, Edward W. ; Wittink, Dick R..
    In: 2003 Annual meeting, July 27-30, Montreal, Canada.
    RePEc:ags:aaea03:22048.

    Full description at Econpapers || Download paper

  42. Application of the European Customer Satisfaction Index to Postal Services. Structural Equation Models versus Partial Least Squares. (2002). Coenders, Germà ; O'Loughlin, Christina .
    In: Working Papers of the Department of Economics, University of Girona.
    RePEc:udg:wpeudg:004.

    Full description at Econpapers || Download paper

  43. Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events. (2002). Baker, Thomas L. ; Brady, Michael K. ; Hightower, Roscoe Jr, .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:55:y:2002:i:9:p:697-707.

    Full description at Econpapers || Download paper

  44. Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes. (2002). Beatty, Sharon E. ; Jones, Michael A. ; Mothersbaugh, David L..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:55:y:2002:i:6:p:441-450.

    Full description at Econpapers || Download paper

  45. Performance-only measurement of service quality: a replication and extension. (2002). Brand, Richard R. ; Brady, Michael K. ; Cronin, J. Jr., .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:55:y:2002:i:1:p:17-31.

    Full description at Econpapers || Download paper

  46. Value creation through entrepreneurial activity: A multiple constituency approach. (2002). Mair, Johanna.
    In: IESE Research Papers.
    RePEc:ebg:iesewp:d-0468.

    Full description at Econpapers || Download paper

  47. Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study. (2001). Brady, Michael K. ; Robertson, Christopher J..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:51:y:2001:i:1:p:53-60.

    Full description at Econpapers || Download paper

  48. A Longitudinal Analysis of Satisfaction and Profitability. (2000). Kennett, Pamela A. ; Donthu, Naveen ; Bernhardt, Kenneth L..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:47:y:2000:i:2:p:161-171.

    Full description at Econpapers || Download paper

  49. Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans. (1996). Johnson, Michael D. ; Nader, Georg ; Fornell, Claes.
    In: Journal of Economic Psychology.
    RePEc:eee:joepsy:v:17:y:1996:i:2:p:163-182.

    Full description at Econpapers || Download paper

  50. The role of affect in consumer satisfaction judgments of credence-based services. (1996). Sherrell, Daniel L. ; Alford, Bruce L..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:37:y:1996:i:1:p:71-84.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-09-30 20:43:52 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.