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2. Customer satisfaction in the pet food subscription-based online services. (2024). Ramos, Ricardo F ; Oliveira, Pedro Miguel ; Lima, Diogo.
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3. Introduction to Special Issue: Brand Equity, Satisfaction, and Word of Mouth. (2021). Ruiz-Molina, Maria Eugenia ; Gil-Saura, Irene ; Berenguer-Contri, Gloria.
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12. Has e-marketing come of age? Modeling historical influences on post-adoption era Internet consumer behaviors. (2010). Strutton, David ; Taylor, David G..
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19. The role of customer contact employees as external customers: A conceptual framework for marketing strategy and future research. (2008). Dabholkar, Pratibha A. ; Abston, Kristie A..
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20. Ownership structure, customer satisfaction and brand equity. (2007). Tribó, Josep ; Lacomba, Anna ; Torres, Anna.
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21. The dynamics and evolution of the service marketing literature: 1993–2003. (2007). Sollberger, Pierre ; Furrer, Olivier.
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22. The demand for and the supply of distribution services: A basis for the analysis of customer satisfaction in retailing. (2007). Betancourt, Roger ; Cortias, Monica ; Elorz, Margarita ; Mugica, Jose.
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23. Cognitive-affective model of consumer satisfaction. An exploratory study within the framework of a sporting event. (2007). Martinez Garcia, Jose Antonio, ; Caro, Laura Martinez .
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24. Relationship quality as a predictor of B2B customer loyalty. (2007). Rauyruen, Papassapa ; Miller, Kenneth E..
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25. A model of buyer regret: Selected prepurchase and postpurchase antecedents with consequences for the brand and the channel. (2007). Keaveney, Susan M. ; Huber, Frank ; Herrmann, Andreas.
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27. Experience and satisfaction of visitors to museums and cultural exhibitions. (2006). Rojas, Maria ; Camarero, Maria .
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29. Perceived quality in a multi-channel environment:Impact of website visits on perceived in-storequality. (2006). DESMET, Pierre ; Rolland, Sylvie.
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43. Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events. (2002). Baker, Thomas L. ; Brady, Michael K. ; Hightower, Roscoe Jr, .
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44. Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes. (2002). Beatty, Sharon E. ; Jones, Michael A. ; Mothersbaugh, David L..
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46. Value creation through entrepreneurial activity: A multiple constituency approach. (2002). Mair, Johanna.
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47. Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study. (2001). Brady, Michael K. ; Robertson, Christopher J..
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48. A Longitudinal Analysis of Satisfaction and Profitability. (2000). Kennett, Pamela A. ; Donthu, Naveen ; Bernhardt, Kenneth L..
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