create a website

Exploring the Impact of Smart Technologies on the Tourism Industry. (2024). Sarbu, Flavius Aurelian ; Ionescu, Ana-Maria.
In: Sustainability.
RePEc:gam:jsusta:v:16:y:2024:i:8:p:3318-:d:1376542.

Full description at Econpapers || Download paper

Cited: 2

Citations received by this document

Cites: 100

References cited by this document

Cocites: 25

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. Festivals in Age of AI: Smarter Crowds, Happier Fans. (2025). Lopes, Joao M ; Granadeiro, Camila ; Massano-Cardoso, Ilda.
    In: Tourism and Hospitality.
    RePEc:gam:jtourh:v:6:y:2025:i:1:p:35-:d:1596115.

    Full description at Econpapers || Download paper

  2. Fostering Sustainable Rural Tourism Post-COVID-19: Determinants of Revisit Intention Among Costa Rican Tourists. (2025). Carvache-Franco, Wilmer ; Vquez-Paniagua, Ana Gabriela ; Sancho-Jimnez, Luis Felipe ; Trevio-Villalobos, Marlen.
    In: Sustainability.
    RePEc:gam:jsusta:v:17:y:2025:i:12:p:5231-:d:1673098.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Akama, J.S.; Kieti, D.M. Measuring tourist satisfaction with Kenya’s Wildlife Safari: A case study of Tsavo West National Park. Int. J. Tour. Manag. 2003, 24, 73–81. [CrossRef]
    Paper not yet in RePEc: Add citation now
  2. Aliman, N.K.; Hashim, M.S.; Wahid, S.M.; Harudin, S. Tourists’ Satisfaction with a Destination: An Investigation on Visitors to Langkawi Island. Int. J. Mark. Stud. 2016, 8, 173–188. [CrossRef]
    Paper not yet in RePEc: Add citation now
  3. Anderson, R.E.; Hair, J.F. Consumerism, Consumer Expectations and Perceived Product Performance. In Proceedings of the Third Annual Conference of the Association for Consumer Research; 1972; pp. 67–79. Available online: https://api.semanticscholar. org/CorpusID:153093634 (accessed on 31 August 2023).
    Paper not yet in RePEc: Add citation now
  4. Assaker, G.; Vinzi, V.E.; O’Connor, P. Examining the effect of novelty seeking, satisfaction, and destination image on tourists’ return pattern: A two factor, nonlinear latent growth model. Tour. Manag. 2011, 32, 890–901. [CrossRef]
    Paper not yet in RePEc: Add citation now
  5. Azis, N.; Amin, M.; Chan, S.; Aprilia, C. How smart tourism technologies affect tourist destination loyalty. J. Hosp. Tour. Technol. 2020, 11, 603–625. [CrossRef]
    Paper not yet in RePEc: Add citation now
  6. Benckendorff, P.J.; Sheldon, P.J.; Fesenmaier, D.R. Tourism Information Technology, 2nd ed.; CABI: Wallingford, UK, 2014.
    Paper not yet in RePEc: Add citation now
  7. Boes, K.; Buhalis, D.; Inversini, A. Conceptualising Smart Tourism Destination Dimensions. In Information and Communication Technologies in Tourism; Tussyadiah, I., Inversini, A., Eds.; Springer: Cham, Switzerland, 2015; pp. 391–403. [CrossRef]
    Paper not yet in RePEc: Add citation now
  8. Boes, K.; Buhalis, D.; Inversini, A. Smart tourism destinations: Ecosystems for tourism destination competitiveness. Int. J. Tour. Cities 2016, 2, 108–124. [CrossRef]
    Paper not yet in RePEc: Add citation now
  9. Buhalis, D.; Amaranggana, A. Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services. In Information and Communication Technologies in Tourism; Tussyadiah, I., Inversini, A., Eds.; Springer: Cham, Switzerland, 2015; pp. 377–389. [CrossRef]
    Paper not yet in RePEc: Add citation now
  10. Bulchand-Gidumal, J. Impact of Artificial Intelligence in Travel, Tourism, and Hospitality. In Handbook of e-Tourism; Springer: Berlin/Heidelberg, Germany, 2022; ISBN 978-3-030-48651-8.
    Paper not yet in RePEc: Add citation now

  11. Buonincontri, P.; Micera, R. The experience co-creation in smart tourism destinations: A multiple case analysis of European destinations. Inf. Tech. Tour. 2016, 16, 285–315. [CrossRef]

  12. Cain, L.N.; John, H.T.; Alonso, M., Jr. From Sci-Fi to Sci-Fact: The State of Robotics and AI in the Hospitality Industry. J. Hosp. Tour. Technol. 2019, 10, 624–650. [CrossRef]
    Paper not yet in RePEc: Add citation now
  13. Carbonell, P.; Rodríguez-Escudero, A.I. The negative effect of team’s prior experience and technological turbulence on new service development projects with customer involvement. Eur. J. Mark. 2015, 49, 278–301. [CrossRef]
    Paper not yet in RePEc: Add citation now
  14. Chen, M.; Zheng, J.; Zezheng, X.; Aihua, S.; Mingyan, G.; Yuanzhe, L. Overviews of Internet of Things Applications in China’s Hospitality Industry. Processes 2022, 10, 1256. [CrossRef]
    Paper not yet in RePEc: Add citation now

  15. Chen, Y.; Congdong, L.; Han, W. Big Data and Predictive Analytics for Business Intelligence: A Bibliographic Study (2000–2021). Forecasting 2022, 4, 767–786. [CrossRef] Sustainability 2024, 16, 3318 21 of 23

  16. Chi, C.; Qu, H. Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tour. Manag. 2008, 29, 624–636. [CrossRef]
    Paper not yet in RePEc: Add citation now
  17. Choe, J.Y.; Kim, S. Effects of tourists’ local food consumption value on attitude, food destination image, and behavioral intention. Int. J. Hosp. Manag. 2018, 71, 1–10. [CrossRef]
    Paper not yet in RePEc: Add citation now

  18. Constantin, C.P.; Ispas, A.; Candrea, A.N. Examining the Relationships between Visitors Profile, Satisfaction and Revisit Intentions: Evidence from Romanian Ecotourism Destinations. Land 2022, 11, 186. [CrossRef]

  19. De Maio, A.; Fersini, E.; Messina, E.; Santoro, F.; Violi, A. Exploiting social data for tourism management: The SMARTCAL project. Qual. Quant. 2023, 57 (Suppl. S3), 307–319. [CrossRef]
    Paper not yet in RePEc: Add citation now
  20. Del Bosque, I.R.; Martin, H.S.; Collado, J. The role of expectations in consumer satisfaction formulation process: Empirical evidence in the travel agency sector. Int. J. Tour. Manag. 2006, 27, 410–419. [CrossRef]
    Paper not yet in RePEc: Add citation now
  21. Del Vecchio, P.; Passiante, G. Is tourism a driver for smart specialization? Evidence from Apulia, an Italian region with a tourism vocation. J. Destin. Mark. Manag. 2017, 6, 163–165. [CrossRef]
    Paper not yet in RePEc: Add citation now
  22. Doborjeh, Z.; Nigel, H.; Doborjeh, M.; Kasabov, N. Artificial Intelligence: A Systematic Review of Methods and Applications in Hospitality and Tourism. Int. J. Contemp. Hosp. Manag. 2022, 34, 1154–1176. [CrossRef]
    Paper not yet in RePEc: Add citation now
  23. Egger, R. The impact of near field communication on tourism. J. Hosp. Tour. Technol. 2013, 4, 119–133. [CrossRef]
    Paper not yet in RePEc: Add citation now
  24. Elkhwesky, Z.; Younès, M.; Islam, E.S. Driving Hospitality and Tourism to Foster Sustainable Innovation: A Systematic Review of COVID-19-Related Studies and Practical Implications in the Digital Era. Tour. Hosp. Res. 2022, 14, 115–133. [CrossRef]
    Paper not yet in RePEc: Add citation now
  25. Euromonitor International. Top Three Travel Trends for 2023. Available online: https://www.euromonitor.com/article/topthree -travel-trends-for-2023 (accessed on 20 August 2023).
    Paper not yet in RePEc: Add citation now
  26. Fache, W. Methodologies for innovation and improvement of services in tourism. Manag. Serv. Qual. 2000, 10, 356–366. [CrossRef]
    Paper not yet in RePEc: Add citation now
  27. Galanis, P. The Delphi method. Arch. Hell. Med. 2018, 35, 564–570.
    Paper not yet in RePEc: Add citation now
  28. Gao, M.; Liu, K.; Wu, Z. Personalisation in web computing and informatics: Theories, techniques, applications, and future research. Inf. Syst. Front. 2010, 12, 607–629. [CrossRef]
    Paper not yet in RePEc: Add citation now
  29. Gaur, L.; Anam, A.; Gurmeet, S.; Yogesh, K.D. Role of Artificial Intelligence and Robotics to Foster the Touchless Travel during a Pandemic: A Review and Research Agenda. J. Contemp. Hosp. Manag. 2021, 33, 4079–4098. [CrossRef]
    Paper not yet in RePEc: Add citation now
  30. Ghada, A.E.M.; Soliman, S.A. Smart Technology Applications in Tourism and Hospitality Industry of The New Administrative Capital, Egypt. J. Assoc. Arab. Univ. Tour. Hosp. 2020, 19, 102–129. [CrossRef]
    Paper not yet in RePEc: Add citation now
  31. Ghaderi, Z.; Hatamifar, P.; Ghahramani, F. How smartphones enhance local tourism experiences? Asia Pac. J. Tour. Res. 2019, 24, 778–788. [CrossRef]
    Paper not yet in RePEc: Add citation now
  32. Giotis, G.; Evangelia, P. The Role of Managerial and Technological Innovations in the Tourism Industry: A Review of Empirical Literature. Sustainability 2022, 14, 5182. [CrossRef]
    Paper not yet in RePEc: Add citation now
  33. Goffi, G.; Cladera, M.; Pencarelli, T. Does sustainability matter to package tourists? The case of large-scale coastal tourism. Int. J. Tour. Res. 2019, 21, 544–559. [CrossRef]
    Paper not yet in RePEc: Add citation now
  34. González-Reverté, F.; Díaz-Luque, P.; Gomis-López, J.M.; Morales-Pérez, S. Tourists’ Risk Perception, and the Use of Mobile Devices in Beach Tourism Destinations. Sustainability 2018, 10, 413. [CrossRef]
    Paper not yet in RePEc: Add citation now
  35. Gore, S.; Borde, N.; Hegde Desai, P. Mapping tourism strategy patterns on tourism area life cycle. J. Hosp. Tour. Insights 2024, 7, 329–351. [CrossRef] Disclaimer/Publisher’s Note: The statements, opinions and data contained in all publications are solely those of the individual author(s) and contributor(s) and not of MDPI and/or the editor(s). MDPI and/or the editor(s) disclaim responsibility for any injury to people or property resulting from any ideas, methods, instructions or products referred to in the content.
    Paper not yet in RePEc: Add citation now
  36. Gretzel, U.; Sigala, M.; Xiang, Z.; Koo, C. Smart tourism: Foundations and developments. Electron. Mark. 2015, 25, 179–188. [CrossRef]
    Paper not yet in RePEc: Add citation now
  37. Gretzel, U.; Werthner, H.; Koo, C.; Lamsfus, C. Conceptual foundations for understanding smart tourism ecosystems. Comp. Hum. Behav. 2015, 50, 558–563. [CrossRef]
    Paper not yet in RePEc: Add citation now
  38. Gretzel, U.; Zhong, L.; Koo, C. Application of smart tourism to cities. Int. J. Tour. Cities 2016, 1, 216–233. [CrossRef]
    Paper not yet in RePEc: Add citation now
  39. Gunter, U.; Onder, I. Forecasting city arrivals with Google analytics. Ann. Tour. Res. 2016, 61, 199–212. [CrossRef]
    Paper not yet in RePEc: Add citation now
  40. Habibi, A.; Sarafrazi, A.; Izadyar, S. Delphi technique theoretical framework in qualitative research. Int. J. Eng. Sci. 2014, 3, 8–13.
    Paper not yet in RePEc: Add citation now
  41. Hair, J.F.; Anderson, R.E.; Tatham, R.L.; Black, W.C. Multivariate Data Analysis with Readings; Prentice-Hall: Upper Saddle River, NJ, USA, 2010.
    Paper not yet in RePEc: Add citation now
  42. Hasan, M.K.; Abdullah, S.K.; Lew, T.Y.; Islam, M.F. The antecedents of tourist attitudes to revisit and revisit intentions for coastal tourism. Int. J. Cult. Tour. 2019, 13, 218–234. [CrossRef]
    Paper not yet in RePEc: Add citation now
  43. Hastie, T.J.; Tibshirani, R.; Friedman, J.H. The Elements of Statistical Learning: Data Mining, Inference, and Prediction, 2nd ed.; Springer Series in Statistics; Springer: Berlin/Heidelberg, Germany, 2009.
    Paper not yet in RePEc: Add citation now
  44. Hoffman, K.D.; Bateson, J.E.G. Essentials of Services Marketing; The Dryden Press: Fort Worth, TX, USA, 1977.
    Paper not yet in RePEc: Add citation now
  45. Hovland, C.; Harvey, O.; Sherif, M. Assimilation and Contrast Effects in Reactions to Communication and Attitude Change. J. Abnorm. Soc. Psychol. 1957, 55, 244–252. [CrossRef] [PubMed]
    Paper not yet in RePEc: Add citation now
  46. Huang, C.D.; Goo, J.; Nam, K.; Yoo, C.W. Smart Tourism Technologies in Travel Planning: The Role of Exploration and Exploitation. Inf. Manag. 2017, 54, 757–770. [CrossRef]
    Paper not yet in RePEc: Add citation now
  47. Hui, T.K.; Wan, D.; Ho, A. Tourists’ satisfaction, recommendation, and revisiting Singapore. Tour. Manag. 2007, 28, 965–975. [CrossRef]
    Paper not yet in RePEc: Add citation now

  48. Ivars-Baidal, J.A.; Celdrán-Bernabeu, M.A.; Mazón, J.N.; Perles-Ivars, .F. Smart destinations and the evolution of ICTs: A new scenario for destination management? Curr. Issues Tour. 2019, 22, 1581–1600. [CrossRef]

  49. Jovicic, D. From the traditional understanding of tourism destinations to the smart tourism destination. Curr. Issues Tour. 2017, 22, 276–282. [CrossRef]
    Paper not yet in RePEc: Add citation now
  50. Kelly, P.; Lawlor, J. Adding or destroying value? User experiences of tourism self-service technologies. J. Hosp. Tour. Insights 2021, 4, 300–317. [CrossRef]
    Paper not yet in RePEc: Add citation now
  51. Kim, B.; Chen, Y. The effects of spirituality on visitor behavior: A cognitive-affective-conative model the effects of spirituality on visitor behavior. Int. J. Tour. Res. 2021, 23, 1151–1162. [CrossRef]
    Paper not yet in RePEc: Add citation now
  52. Kirtil, I.G.; Volkan, A. Artificial intelligence in tourism: A review and bibliometrics research. Adv. Hosp.Tour. Res.-AHTR 2021, 9, 205–233. [CrossRef] Sustainability 2024, 16, 3318 20 of 23
    Paper not yet in RePEc: Add citation now
  53. Knowles, N.L.B. Can the North American ski industry attain climate resiliency? A modified Delphi survey on transformations towards sustainable tourism. J. Sustain. Tour. 2019, 27, 380–397. [CrossRef]
    Paper not yet in RePEc: Add citation now
  54. Kovačić, N. The acceptance of smart technologies in tourist regions with respect to mobility preferences of their visitors. Transp. Res. Proc. 2022, 64, 257–269. [CrossRef]
    Paper not yet in RePEc: Add citation now

  55. Lee, S.; Jeon, S.; Kim, D. The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea. Tour. Manag. 2011, 32, 1115–1124. [CrossRef]

  56. Leung, X.Y. Technology-Enabled Service Evolution in Tourism: A Perspective Article. Tour. Rev. 2020, 75, 279–282. [CrossRef]
    Paper not yet in RePEc: Add citation now
  57. Li, M.; Dexiang, Y.; Hailian, Q.; Billy, B. A Systematic Review of AI Technology-Based Service Encounters: Implications for Hospitality and Tourism Operations. Int. J. Hosp. Manag. 2021, 95, 102930. [CrossRef]
    Paper not yet in RePEc: Add citation now

  58. Li, S.; Jiang, S. The Technology Acceptance on AR Memorable Tourism Experience—The Empirical Evidence from China. Sustainability 2023, 15, 13349. [CrossRef]

  59. Liberato, P.; Alen, E.; Liberato, D. Smart tourism destinations trigger consumer experience: The case of Porto. Eur. J. Manag. Bus. Econ. 2018, 27, 6–25. [CrossRef]

  60. Lin, V.S.; Song, H. A review of Delphi forecasting research in tourism. Curr. Issues Tour. 2015, 18, 1099–1131. [CrossRef]
    Paper not yet in RePEc: Add citation now
  61. Liu, H.; Ying, L.; Yanli, W.; Changchun, P. Hot Topics, and Emerging Trends in Tourism Forecasting Research: A Scientometric Review. Tour. Econ. 2019, 25, 448–468. [CrossRef]
    Paper not yet in RePEc: Add citation now
  62. Loken, B. Consumer psychology: Categorization, inferences, affect, and persuasion. Annu. Rev. Psychol. 2006, 57, 453–485. [CrossRef] [PubMed]
    Paper not yet in RePEc: Add citation now
  63. Loureiro, S.M.; Al-Ansi, A.; Hyun, B.R.; Ariza-Montes, A.; Hye-Shin, K. Culture, Heritage Looting, and Tourism: A Text Mining Review Approach. Front. Psychol. 2022, 13, 944250. [CrossRef] [PubMed]
    Paper not yet in RePEc: Add citation now
  64. Lv, H.; Si, S.; Dogan, G. A Look Back and a Leap Forward: A Review and Synthesis of Big Data and Artificial Intelligence Literature in Hospitality and Tourism. J. Hosp. Mark. Manag. 2022, 31, 145–175. [CrossRef]
    Paper not yet in RePEc: Add citation now
  65. Micera, R.; Presenza, A.; Splendiani, S.; Del Chiappa, G. SMART Destinations: New strategies to manage the tourism industry. In Proceedings of the 8th International Forum on Knowledge Asset Dynamics: Smart Growth: Organizations, Cities, and Communities (IFKAD), Zagreb, Croatia, 12–14 June 2013; pp. 1405–1422. [CrossRef]
    Paper not yet in RePEc: Add citation now
  66. Mohd Fauzi, S.; Shida Irwana, O.; Masitah, M.; Izatul, Y.; Badaruddin, M. Tourist Satisfaction as the Key to Destination Survival in Pahang. Proc.—Soc. Behav. Sci. 2013, 91, 78–87. [CrossRef]
    Paper not yet in RePEc: Add citation now
  67. Neuhofer, B.; Buhalis, D.; Ladkin, A. Smart technologies for personalized experiences: A case study in the hospitality domain. Electron. Mark. 2015, 25, 243–254. [CrossRef]
    Paper not yet in RePEc: Add citation now
  68. Oliver, R.; Burke, R. Expectation Processes in Satisfaction Formation. J. Serv. Res. 1999, 1, 196–214. [CrossRef]
    Paper not yet in RePEc: Add citation now
  69. Oliver, R.L. Effects of Expectation and Disconfirmation on Post exposure Product Evaluations: An Alternative Interpretation. J. Appl. Psychol. 1977, 62, 480–486. [CrossRef]
    Paper not yet in RePEc: Add citation now
  70. Oliver, R.L. Satisfaction: A Behavioral Perspective on the Consumer; McGraw Hill: New York, NY, USA, 1977.
    Paper not yet in RePEc: Add citation now
  71. Otowicz, M.H.; Macedo, M.; Biz, A. Dimensions of Smart Tourism, and Its Levels: An Integrative Literature Review. J. Smart Tour. 2022, 2, 5–19. [CrossRef]
    Paper not yet in RePEc: Add citation now
  72. Park, J.H.; Lee, C.; Yoo, C.; Nam, Y. An analysis of the utilization of Facebook by local Korean governments for tourism development and the network of smart tourism ecosystem. Int. J. Inf. Manag. 2016, 36, 1320–1327. [CrossRef]
    Paper not yet in RePEc: Add citation now
  73. Pearce, P.L. Tourist Behaviour and the Contemporary World; Channel View Publications: Bristol, UK, 2011.
    Paper not yet in RePEc: Add citation now
  74. Prayag, G. Paradise for who? Segmenting visitors’ satisfaction with cognitive image and predicting behavioural loyalty. Int. J. Tour. Res. 2012, 14, 1–15. [CrossRef]
    Paper not yet in RePEc: Add citation now
  75. Priano, F.H.; Armas, R.L.; Guerra, C.F. A model for the smart development of island territories. In dg.o ’16: Proceedings of the 17th International Digital Government Research Conference on Digital Government Research; Kim, Y., Liu, M., Eds.; Association for Computing Machinery: New York, NY, USA, 2016; pp. 465–474.
    Paper not yet in RePEc: Add citation now
  76. Ricci, F.; Rokach, L.; Shapira, B. Recommender systems: Introduction and challenges. In Recommender Systems Handbook; Springer: Boston, MA, USA, 2015; pp. 1–34.
    Paper not yet in RePEc: Add citation now
  77. Romania Travel and Tourism information. Available online: https://www.romaniatourism.com (accessed on 5 September 2023).
    Paper not yet in RePEc: Add citation now
  78. Ruiz-Meza, J.; Montoya-Torres, J.R. A systematic literature review for the tourist trip design problem: Extensions, solution techniques and future research lines. Oper. Res. Perspect. 2022, 9, 100228. [CrossRef]
    Paper not yet in RePEc: Add citation now
  79. Samara, D.; Ioannis, M.; Vassilios, P. Artificial Intelligence and Big Data in Tourism: A Systematic Literature Review. J. Hosp. Tour. Tech. 2020, 11, 343–367. [CrossRef]
    Paper not yet in RePEc: Add citation now
  80. Sarkar, J.L.; Majumder, A.; Panigrahi, C.R.; Roy, S.; Pati, B. Tourism recommendation system: A survey and future research directions. Multimed. Tools Appl. 2023, 82, 8983–9027. [CrossRef]
    Paper not yet in RePEc: Add citation now
  81. Sedarati, P.; Baktash, A. Smart glasses adoption in smart tourism destination: A conceptual model. In Proceedings of the ENTER2017 Conference on Information and Communication Technologies in Tourism, Rome, Italy, 24–26 January 2017. Sustainability 2024, 16, 3318 23 of 23
    Paper not yet in RePEc: Add citation now
  82. Shin, H.; Lee, J.; Kim, N. Workcation (Workation) Travel Experiences, Satisfaction and Revisit Intentions: Focusing on Conceptualization, Scale Development, and Nomological Network. J. Travel Res. 2023, 63, 1150–1168. [CrossRef]
    Paper not yet in RePEc: Add citation now
  83. Song, H.; Van de Veen, R.; Li, G.; Chen, J. The Hong Kong tourist satisfaction index. Ann. Tour. Res. 2012, 39, 459–479. [CrossRef]
    Paper not yet in RePEc: Add citation now
  84. Stanislav, I.; Gretzel, U.; Berezina, K.; Sigala, M.; Webster, C. Progress on Robotics in Hospitality and Tourism: A Review of the Literature. J. Hosp. Tour. Technol. 2019, 10, 489–521.
    Paper not yet in RePEc: Add citation now
  85. Tan, W.K. Repeat visitation: A study from the perspective of leisure constraint, tourist experience, destination images, and experiential familiarity. J. Destin. Mark. Manag. 2017, 6, 233–242. [CrossRef]
    Paper not yet in RePEc: Add citation now

  86. Thayyib, P.V.; Rajesh, M.; Mohsin, K.; Humaira, F.; Mohd, A.; Imran, A.; Shamsudheen, M.; Mohd, A.K. State-of-the-Art of Artificial Intelligence and Big Data Analytics Reviews in Five Different Domains: A Bibliometric Summary. Sustainability 2023, 15,

  87. Thuy, V.T.N.; Thao, H.D.P. Ecotourists’ satisfaction and dissatisfaction: Asymmetric effects of service attributes. J. Asia Bus. Stud. 2019, 26, 189–205. [CrossRef]
    Paper not yet in RePEc: Add citation now
  88. Um, T.; Chung, N. Does smart tourism technology matter? Lessons from three smart tourism cities in South Korea. Asia Pac. J. Tour. Res. 2021, 26, 396–414. [CrossRef]
    Paper not yet in RePEc: Add citation now

  89. Van Dolen, W.; De Ruyter, K.; Lemmink, J. An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction. J. Bus. Res. 2004, 57, 437–444. [CrossRef]

  90. Vicini, S.; Bellini, S.; Sanna, A. How to co-create Internet of things-enabled services for smarter cities. In Proceedings of the First International Conference on Smart Systems, Devices and Technologies, Stuttgart, Germany, 27 May–1 June 2012; Volume 27, pp. 55–61.
    Paper not yet in RePEc: Add citation now
  91. World Tourism Organization (UNWTO). International Tourism Recovered 63% of Pre-Pandemic Levels in 2022, with Europe and Middle East in the Lead. Available online: https://webunwto.s3.eu-west-1.amazonaws.com/s3fs-public/2023-01/UNWTO_ Barom23_01_January_EXCERPT.pdf?VersionId=_2bbK5GIwk5KrBGJZt5iNPAGnrWoH8NB (accessed on 8 August 2023).
    Paper not yet in RePEc: Add citation now
  92. Xia, W.; Jie, Z.; Chaolin, G.; Feng, Z. Examining antecedents and consequences of tourist satisfaction: A structural modelling approach. Tsinghua Sci. Technol. 2009, 14, 397–406. [CrossRef]
    Paper not yet in RePEc: Add citation now
  93. Xiang, Z.; Fesenmaier, D.R. Big Data Analytics, Tourism Design and Smart Tourism. In Analytics in Smart Tourism Design; Xiang, Z., Fesenmaier, D.R., Eds.; Springer: Cham, Switzerland, 2017; pp. 299–307.
    Paper not yet in RePEc: Add citation now
  94. Yang, J.; Chew, E. A Systematic Review for Service Humanoid Robotics Model in Hospitality. Int. J. of Soc. Robot. 2021, 13, 1397–1410. [CrossRef]
    Paper not yet in RePEc: Add citation now
  95. Yoon, Y.; Uysal, M. An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tour. Manag. 2005, 26, 45–56. [CrossRef]
    Paper not yet in RePEc: Add citation now
  96. Yoopetch, C.; Kongarchapatara, B.; Nimsai, S. Tourism Forecasting Using the Delphi Method and Implications for Sustainable Tourism Development. Sustainability 2023, 15, 126. [CrossRef]
    Paper not yet in RePEc: Add citation now
  97. Zeithaml, V.A.; Berry, L.L.; Parasuraman, A. The nature and determinants of customer expectations of service. J. Acad. Mark. Sci. 1993, 52, 2–22. [CrossRef] Sustainability 2024, 16, 3318 22 of 23
    Paper not yet in RePEc: Add citation now
  98. Zeithaml, V.A.; Bitner, M.J. Service Marketing: Integrating Customer Focus Across the Firm; McGraw-Hill: New York, NY, USA, 2003.
    Paper not yet in RePEc: Add citation now
  99. Zeng, L.; Yi Man Li, R. Tourist Satisfaction, Willingness to Revisit and Recommend, and Mountain Kangyang Tourism Spots Sustainability: A Structural Equation Modelling Approach. Sustainability 2021, 13, 10620. [CrossRef]
    Paper not yet in RePEc: Add citation now
  100. Zhang, Y.; Sotiriadis, M.; Shen, S. Investigating the Impact of Smart Tourism Technologies on Tourists’ Experiences. Sustainability 2022, 14, 3048. [CrossRef]
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. Exploring the Impact of Smart Technologies on the Tourism Industry. (2024). Sarbu, Flavius Aurelian ; Ionescu, Ana-Maria.
    In: Sustainability.
    RePEc:gam:jsusta:v:16:y:2024:i:8:p:3318-:d:1376542.

    Full description at Econpapers || Download paper

  2. Innovative Approaches in Hotel Management: Integrating Artificial Intelligence (AI) and the Internet of Things (IoT) to Enhance Operational Efficiency and Sustainability. (2024). Gaji, Tamara ; Gligorijevi, Nemanja ; Coni, Momilo ; Petrovi, Marko D ; Pei, Ana Milanovi.
    In: Sustainability.
    RePEc:gam:jsusta:v:16:y:2024:i:17:p:7279-:d:1463137.

    Full description at Econpapers || Download paper

  3. Understanding the development of blockchain-empowered metaverse tourism: an institutional perspective. (2023). Law, Rob ; Ye, Huiyue ; Lin, Katsy Jiaxin.
    In: Information Technology & Tourism.
    RePEc:spr:infott:v:25:y:2023:i:4:d:10.1007_s40558-023-00262-z.

    Full description at Econpapers || Download paper

  4. Systematic review and research agenda for the tourism and hospitality sector: co-creation of customer value in the digital age. (2023). Nguyen, M T ; Dang, T D.
    In: Future Business Journal.
    RePEc:spr:futbus:v:9:y:2023:i:1:d:10.1186_s43093-023-00274-5.

    Full description at Econpapers || Download paper

  5. Customers’ motives to co-create in smart services interactions. (2023). Kumar, Satish ; Roy, Sanjit K ; Ameen, Nisreen ; Singh, Gaganpreet ; Hatton, Corey ; Dey, Bidit.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:23:y:2023:i:3:d:10.1007_s10660-022-09633-w.

    Full description at Econpapers || Download paper

  6. Developing a model for smart tourism destinations: an interpretive structural modelling approach. (2022). Shafiee, Sanaz ; Jahanyan, Saeed ; Hasanzadeh, Alireza ; Ghatari, Ali Rajabzadeh.
    In: Information Technology & Tourism.
    RePEc:spr:infott:v:24:y:2022:i:4:d:10.1007_s40558-022-00236-7.

    Full description at Econpapers || Download paper

  7. Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach. (2022). ARANDA, EVANGELINA ; Molina, Maria Victoria ; Sigala, Marianna ; Gomez-Rico, Mar ; Molina-Collado, Arturo ; Salinero, Yolanda.
    In: Information Technology & Tourism.
    RePEc:spr:infott:v:24:y:2022:i:2:d:10.1007_s40558-022-00227-8.

    Full description at Econpapers || Download paper

  8. Decoding the Trends and the Emerging Research Directions of Digital Tourism in the Last Three Decades: A Bibliometric Analysis. (2022). Kalia, Prateek ; Acevedo-Duque, Ngel ; Mladenovia, Duan.
    In: SAGE Open.
    RePEc:sae:sagope:v:12:y:2022:i:4:p:21582440221128179.

    Full description at Econpapers || Download paper

  9. A Study on the Impact of Dynamic Visitor Demand on the Digital Transformation of Enterprises—Considerations Based on the Regional Innovation Environment and the Level of Big Data. (2022). Liu, Ziyang ; Zhang, XI.
    In: Sustainability.
    RePEc:gam:jsusta:v:15:y:2022:i:1:p:261-:d:1013320.

    Full description at Econpapers || Download paper

  10. Evaluating Influencing Factors of Tourists’ Experiences with Smart Tour Guide System: A Mixed Method Research. (2022). Pan, Younghwan ; Gao, Junjie.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:23:p:16320-:d:995586.

    Full description at Econpapers || Download paper

  11. Sustainability Assessment of Cultural Heritage in Shandong Province. (2022). Wang, Zhiwei ; Yu, Sisi ; Xie, Qiaoyun ; Cai, Jun ; Chen, Fulong ; Zhang, Baolei ; Jiang, Aihui.
    In: Sustainability.
    RePEc:gam:jsusta:v:14:y:2022:i:21:p:13961-:d:954841.

    Full description at Econpapers || Download paper

  12. Place Branding for Smart Cities and Smart Tourism Destinations: Do They Communicate Their Smartness?. (2021). Pascual, Jordi ; Huertas, Assumpcio ; Moreno, Antonio.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:19:p:10953-:d:648553.

    Full description at Econpapers || Download paper

  13. A Technology-Based Innovation Adoption and Implementation Analysis of European Smart Tourism Projects: Towards a Smart Actionable Classification Model (SACM). (2021). Rogelja, Tadej ; Kopi, Peter ; Bratec, Miha ; Kriaj, Dejan.
    In: Sustainability.
    RePEc:gam:jsusta:v:13:y:2021:i:18:p:10279-:d:635527.

    Full description at Econpapers || Download paper

  14. Smart tourists as a profiling market segment: Implications for DMOs. (2020). Gajdok, Tom.
    In: Tourism Economics.
    RePEc:sae:toueco:v:26:y:2020:i:6:p:1042-1062.

    Full description at Econpapers || Download paper

  15. Systematic Review of Smart Tourism Research. (2020). Law, Rob ; Ye, Huiyue.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:8:p:3401-:d:348663.

    Full description at Econpapers || Download paper

  16. Understanding Stakeholder Attitudes, Needs and Trends in Accessible Tourism: A Systematic Review of Qualitative Studies. (2020). de la Fuente-Robles, Yolanda Maria ; Muoz-De, Maria Dolores ; Mudarra-Fernandez, Ana Belen ; Ricoy-Cano, Adrian Jesus.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:24:p:10507-:d:462639.

    Full description at Econpapers || Download paper

  17. The Application of ICT and Smart Technologies in Polish Museums—Towards Smart Tourism. (2020). Naramski, Mateusz.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:21:p:9287-:d:442029.

    Full description at Econpapers || Download paper

  18. The Influence of Smart Technologies on Customer Journey in Tourist Attractions within the Smart Tourism Management Framework. (2020). Zhang, Yuwen ; Shen, Shiwei ; Sotiriadis, Marios.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:10:p:4157-:d:360241.

    Full description at Econpapers || Download paper

  19. Smart Tourism City: Developments and Transformations. (2020). Hunter, William Cannon ; Lee, Pam ; Chung, Namho.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2020:i:10:p:3958-:d:356980.

    Full description at Econpapers || Download paper

  20. Analysis of the Use of Digital Technologies in Montenegro’s Tourist offer on the Example of a Hotels in Bar. (2019). Sandra, Urovi ; Ivana, Tomaevi ; Nikola, Abramovi.
    In: Economics.
    RePEc:vrs:econom:v:7:y:2019:i:1:p:119-125:n:10.

    Full description at Econpapers || Download paper

  21. Open Collaboration as Marketing Transformation Strategy in Online Markets: The Case of the Fashion Sector. (2019). Cordente-Rodriguez, Maria ; Maria-del-Carmen Alarcon-del-Amo, ; Lorenzo-Romero, Carlota.
    In: Resources.
    RePEc:gam:jresou:v:8:y:2019:i:4:p:167-:d:280261.

    Full description at Econpapers || Download paper

  22. From smart destinations to smart tourism regions. (2018). Gretzel, Ulrike.
    In: INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH.
    RePEc:ris:invreg:0388.

    Full description at Econpapers || Download paper

  23. Smart tourism experiences: conceptualisation, key dimensions and research agenda. (2018). Femenia-Serra, Francisco ; Neuhofer, Barbara.
    In: INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH.
    RePEc:ris:invreg:0386.

    Full description at Econpapers || Download paper

  24. Leveraging Smart Open Innovation for Achieving Cultural Sustainability: Learning from a New City Museum Project. (2018). Micera, Roberto ; Errichiello, Luisa.
    In: Sustainability.
    RePEc:gam:jsusta:v:10:y:2018:i:6:p:1964-:d:151961.

    Full description at Econpapers || Download paper

  25. The Influence of Cross-Cultural Awareness and Tourist Experience on Authenticity, Tourist Satisfaction and Acculturation in World Cultural Heritage Sites of Korea. (2018). Cho, Taeyoung ; Ge, Quansheng ; Wang, Huanjiong ; Zhang, Hao.
    In: Sustainability.
    RePEc:gam:jsusta:v:10:y:2018:i:4:p:927-:d:137640.

    Full description at Econpapers || Download paper

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-10-05 00:33:07 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.