create a website

Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry. (2022). Gao, Yang ; Duan, Wenjing ; Rui, Huaxia.
In: Information Systems Research.
RePEc:inm:orisre:v:33:y:2022:i:3:p:954-977.

Full description at Econpapers || Download paper

Cited: 4

Citations received by this document

Cites: 102

References cited by this document

Cocites: 57

Documents which have cited the same bibliography

Coauthors: 0

Authors who have wrote about the same topic

Citations

Citations received by this document

  1. The bullwhip effect in servitized manufacturers. (2025). Niu, Yimeng ; Wu, Jing ; Jiang, Zhibin.
    In: Other publications TiSEM.
    RePEc:tiu:tiutis:638f661c-295a-4ada-8c33-a5836538395f.

    Full description at Econpapers || Download paper

  2. Whose call to recall: Institutional pressure, technological capability and product-harm crisis response strategy. (2025). Chen, Jiumei ; Liu, Yang ; Peng, Zuying ; Cheng, Peng.
    In: Technological Forecasting and Social Change.
    RePEc:eee:tefoso:v:213:y:2025:i:c:s0040162525000630.

    Full description at Econpapers || Download paper

  3. A Computational Framework for Understanding Firm Communication During Disasters. (2024). Li, Xiaolin ; Chen, Rui ; Mai, Feng ; Wu, Chaojiang ; Yan, Bei.
    In: Information Systems Research.
    RePEc:inm:orisre:v:35:y:2024:i:2:p:590-608.

    Full description at Econpapers || Download paper

  4. Resilience Messaging: The Effect of Governors’ Social Media Communications on Community Compliance During a Public Health Crisis. (2024). Mousavi, Reza ; Gu, Bin.
    In: Information Systems Research.
    RePEc:inm:orisre:v:35:y:2024:i:2:p:505-527.

    Full description at Econpapers || Download paper

References

References cited by this document

  1. Abbasi A, Li J, Adjeroh D, Abate M, Zheng W (2019) Don’t mention it? Analyzing user-generated content signals for early adverse event warnings. Inform. Systems Res. 30(3):1007-1028.

  2. Abbasi A, Zhou Y, Deng S, Zhang P (2018) Text analytics to support sense-making in social media: A language-action perspective. Management Inform. Systems Quart. 42(2):427-464.
    Paper not yet in RePEc: Add citation now
  3. Ahluwalia R, Burnkrant RE, Unnava HR (2000) Consumer response to negative publicity: The moderating role of commitment. J. Marketing Res. 37(2):203-214.
    Paper not yet in RePEc: Add citation now
  4. Ahmad SR (2003) Adverse drug event monitoring at the Food and Drug Administration: Your report can make a difference. J. General Internal Medicine 18(1):57-60.
    Paper not yet in RePEc: Add citation now
  5. Appleby J, Krantz M (2004) Merck estimates $2.5 B impact from pulling Vioxx plug. USA Today (September 30), http://usatoday30.usatoday.com/money/industries/health/drugs/2004-09-30-merck-cover_x.htm.
    Paper not yet in RePEc: Add citation now
  6. Ball GP, Shah R, Donohue K (2018a) The decision to recall: A behavioral investigation in the medical device industry. J. Oper. Management 62(1):1-15.
    Paper not yet in RePEc: Add citation now
  7. Ball GP, Shah R, Wowak KD (2018b) Product competition, managerial discretion, and manufacturing recalls in the US pharmaceutical industry. J. Oper. Management 58(6):59-72.
    Paper not yet in RePEc: Add citation now
  8. Benton A, Ungar L, Hill S, Hennessy S, Mao J, Chung A, Leonard CE, Holmes JH (2011) Identifying potential adverse effects using the web: A new approach to medical hypothesis generation. J. Biomedical Informatics 44(6):989-996.
    Paper not yet in RePEc: Add citation now

  9. Berger J, Sorensen AT, Rasmussen SJ (2010) Positive effects of negative publicity: When negative reviews increase sales. Marketing Sci. 29(5):815-827.

  10. Bhattacharya D, Ram S (2012) Sharing news articles using 140 characters: A diffusion analysis on Twitter. 2012 IEEE/ACM Internat. Conf. Adv. Soc. Networks Anal. Mining (IEEE, Istanbul, Turkey), 966-971.
    Paper not yet in RePEc: Add citation now
  11. Bian J, Topaloglu U, Yu F (2012) Toward large-scale twitter mining for drug-related adverse events. Yang C, Chen H, Wactlar H, Combi C, Tang X (chairs), eds. Proc. 2012 Internat. Workshop Smart Health Wellbeing (Association for Computing Machinery, Maui, HI), 25-32.
    Paper not yet in RePEc: Add citation now
  12. Bitner MJ, Booms BH, Tetreault MS (1990) The service encounter: Diagnosing favorable and unfavorable incidents. J. Marketing 54(1):71-84.
    Paper not yet in RePEc: Add citation now
  13. Borah A, Tellis GJ (2016) Halo (spillover) effects in social media: Do product recalls of one brand hurt or help rival brands? J. Marketing Res. 53(2):143-160.
    Paper not yet in RePEc: Add citation now
  14. Chevalier JA, Mayzlin D (2006) The effect of word of mouth on sales: Online book reviews. J. Marketing Res. 43(3):345-354.
    Paper not yet in RePEc: Add citation now

  15. Ching AT, Clark R, Horstmann I, Lim H (2016) The effects of publicity on demand: The case of anti-cholesterol drugs. Marketing Sci. 35(1):158-181.

  16. Chintagunta PK, Jiang R, Jin GZ (2009) Information, learning, and drug diffusion: The case of Cox-2 inhibitors. Quant. Marketing Econom. 7(4):399-443.

  17. Chou WYS, Hunt YM, Beckjord EB, Moser RP, Hesse BW (2009) Social media use in the United States: Implications for health communication. J. Medical Internet Res. 11(4):e48.
    Paper not yet in RePEc: Add citation now

  18. Cleeren K, Dekimpe MG, Helsen K (2008) Weathering product-harm crises. J. Acad. Marketing Sci. 36(2):262-270.

  19. Cleeren K, van Heerde HJ, Dekimpe MG (2013) Rising from the ashes: How brands and categories can overcome product-harm crises. J. Marketing 77(2):58-77.
    Paper not yet in RePEc: Add citation now

  20. Culotta A, Cutler J (2016) Mining brand perceptions from Twitter social networks. Marketing Sci. 35(3):343-362.

  21. Dawar N, Pillutla MM (2000) Impact of product-harm crises on brand equity: The moderating role of consumer expectations. J. Marketing Res. 37(2):215-226.
    Paper not yet in RePEc: Add citation now
  22. Devlin J, Chang MW, Lee K, Toutanova K (2018) Bert: Pre-training of deep bidirectional transformers for language understanding. Preprint, submitted October 11, https://arxiv.org/abs/1810.04805.
    Paper not yet in RePEc: Add citation now
  23. Dow PA, Adamic L, Friggeri A (2013) The anatomy of large Facebook cascades. Proc. Internat. AAAI Conf. Web Soc. Media, vol. 7 (Cambridge, MA), 145-154.
    Paper not yet in RePEc: Add citation now
  24. Downing NS, Shah ND, Aminawung JA, Pease AM, Zeitoun JD, Krumholz HM, Ross JS (2017) Postmarket safety events among novel therapeutics approved by the US Food and Drug Administration between 2001 and 2010. JAMA 317(18):1854-1863.
    Paper not yet in RePEc: Add citation now

  25. Dutta S, Pullig C (2011) Effectiveness of corporate responses to brand crises: The role of crisis type and response strategies. J. Bus. Res. 64(12):1281-1287.

  26. Edwards IR, Aronson JK (2000) Adverse drug reactions: Definitions, diagnosis, and management. Lancet 356(9237):1255-1259.
    Paper not yet in RePEc: Add citation now
  27. Eilert M, Jayachandran S, Kalaignanam K, Swartz TA (2017) Does it pay to recall your product early? An empirical investigation in the automobile industry. J. Marketing 81(3):111-129.
    Paper not yet in RePEc: Add citation now
  28. Erdem T, Swait J (1998) Brand equity as a signaling phenomenon. J. Consumer Psych. 7(2):131-157.
    Paper not yet in RePEc: Add citation now
  29. Fiske ST (1980) Attention and weight in person perception: The impact of negative and extreme behavior. J. Personality Soc. Psych. 38(6):889-906.
    Paper not yet in RePEc: Add citation now
  30. Forster AJ, Jennings A, Chow C, Leeder C, van Walraven C (2012) A systematic review to evaluate the accuracy of electronic adverse drug event detection. J. Amer. Medical Informatics Assoc. 19(1):31-38.
    Paper not yet in RePEc: Add citation now
  31. Freifeld CC, Brownstein JS, Menone CM, Bao W, Filice R, Kass-Hout T, Dasgupta N (2014) Digital drug safety surveillance: Monitoring pharmaceutical products in Twitter. Drug Safety 37(5):343-350.
    Paper not yet in RePEc: Add citation now
  32. Gao H, Xie J, Wang Q, Wilbur KC (2015) Should ad spending increase or decrease before a recall announcement? The marketing-finance interface in product-harm crisis management. J. Marketing 79(5):80-99.
    Paper not yet in RePEc: Add citation now
  33. Ginn R, Pimpalkhute P, Nikfarjam A, Patki A, O’connor K, Sarker A, Smith K, Gonzalez G (2014) Mining Twitter for adverse drug reaction mentions: A corpus and classification benchmark. Proc. Fourth Workshop Building Evaluating Resources Health Biomedical Text Processing, 1-8.
    Paper not yet in RePEc: Add citation now

  34. Goh KY, Heng CS, Lin Z (2013) Social media brand community and consumer behavior: Quantifying the relative impact of user-and marketer-generated content. Inform. Systems Res. 24(1):88-107.

  35. Gong S, Zhang J, Zhao P, Jiang X (2017) Tweeting as a marketing tool: A field experiment in the TV industry. J. Marketing Res. 54(6):833-850.
    Paper not yet in RePEc: Add citation now
  36. Gottlieb A, Hoehndorf R, Dumontier M, Altman RB (2015) Ranking adverse drug reactions with crowdsourcing. J. Medical Internet Res. 17(3):e80.
    Paper not yet in RePEc: Add citation now

  37. Grégoire Y, Salle A, Tripp TM (2015) Managing social media crises with your customers: The good, the bad, and the ugly. Bus. Horizons 58(2):173-182.

  38. Grégoire Y, Tripp TM, Legoux R (2009) When customer love turns into lasting hate: The effects of relationship strength and time on customer revenge and avoidance. J. Marketing 73(6):18-32.
    Paper not yet in RePEc: Add citation now
  39. Greene WH (2012) Econometric Analysis (Pearson Education India, London).
    Paper not yet in RePEc: Add citation now

  40. Greenwood BN, Ganju KK, Angst CM (2019) How does the implementation of enterprise information systems affect a professional’s mobility? An empirical study. Inform. Systems Res. 30(2):563-594.

  41. Gunarathne P, Rui H, Seidmann A (2017) Whose and what social media complaints have happier resolutions? Evidence from Twitter. J. Management Inform. Systems 34(2):314-340.
    Paper not yet in RePEc: Add citation now
  42. Gunarathne P, Rui H, Seidmann A (2018) When social media delivers customer service: Differential customer treatment in the airline industry. Management Inform. Systems Quart. 42(2):489-520.
    Paper not yet in RePEc: Add citation now

  43. Han Y, Lappas T, Sabnis G (2020) The importance of interactions between content characteristics and creator characteristics for studying virality in social media. Inform. Systems Res. 31(2):576-588.

  44. Harpaz R, DuMochel W, Shah NH (2016) Big data and adverse drug reaction detection. Clinical Pharmacology Therapeutics 99(3):268-270.
    Paper not yet in RePEc: Add citation now
  45. Harpaz R, DuMouchel W, Shah NH, Madigan D, Ryan P, Friedman C (2012) Novel data mining methodologies for adverse drug event discovery and analysis. Clinical Pharmacology Therapeutics 91(6):1010-1021.
    Paper not yet in RePEc: Add citation now
  46. Hauben M, Aronson JK (2009) Defining ‘signal’and its subtypes in pharmacovigilance based on a systematic review of previous definitions. Drug Safety 32(2):99-110.
    Paper not yet in RePEc: Add citation now

  47. Haunschild PR, Rhee M (2004) The role of volition in organizational learning: The case of automotive product recalls. Management Sci. 50(11):1545-1560.

  48. He S, Rui H, Whinston AB (2017) Social media strategies in product-harm crises. Inform. Systems Res. 29(2):362-380.
    Paper not yet in RePEc: Add citation now
  49. Henthorne BH, Henthorne TL (1994) The tarnished image: Anticipating and minimizing the impact of negative publicity in health services organizations. J. Consumer Marketing 11(3):44-54.
    Paper not yet in RePEc: Add citation now
  50. Hora M, Bapuji H, Roth AV (2011) Safety hazard and time to recall: The role of recall strategy, product defect type, and supply chain player in the U.S. toy industry. J. Oper. Management 29(7-8):766-777.
    Paper not yet in RePEc: Add citation now

  51. Hsu L, Lawrence B (2016) The role of social media and brand equity during a product recall crisis: A shareholder value perspective. Internat. J. Res. Marketing 33(1):59-77.

  52. Hu Y, Tafti A, Gal D (2019a) Read this, please? The role of politeness in customer service engagement on social media. Proc. 52nd Hawaii Internat. Conf. System Sci. (Association for Information Systems, Grand Wailea, HI).
    Paper not yet in RePEc: Add citation now

  53. Jarrell G, Peltzman S (1985) The impact of product recalls on the wealth of sellers. J. Political Econom. 93(3):512-536.

  54. Jenkins SP (2005) Survival analysis. Unpublished manuscript, Institute for Social and Economic Research, University of Essex, Colchester, UK.
    Paper not yet in RePEc: Add citation now
  55. Kalaignanam K, Kushwaha T, Eilert M (2013) The impact of product recalls on future product reliability and future accidents: Evidence from the automobile industry. J. Marketing 77(2):41-57.
    Paper not yet in RePEc: Add citation now
  56. Kalbfleisch JD, Prentice RL (2011) The Statistical Analysis of Failure Time Data (John Wiley & Sons, Hoboken, NJ).
    Paper not yet in RePEc: Add citation now

  57. Kalra A, Li S, Zhang W (2011) Understanding responses to contradictory information about products. Marketing Sci. 30(6):1098-1114.

  58. Kanuri VK, Chen Y, Sridhar SH (2018) Scheduling content on social media: Theory, evidence, and application. J. Marketing 82(6):89-108.
    Paper not yet in RePEc: Add citation now
  59. Lazarou J, Pomeranz BH, Corey PN (1998) Incidence of adverse drug reactions in hospitalized patients: A meta-analysis of prospective studies. JAMA 279(15):1200-1205.
    Paper not yet in RePEc: Add citation now
  60. Leaman R, Wojtulewicz L (2010) Toward internet-age pharmacovigilance: Extracting adverse drug reactions from user posts to health-related social networks. Proc. 2010 Workshop Biomedical Natural Language Processing (Association for Computational Linguistics, Uppsala, Sweden), 117-125.
    Paper not yet in RePEc: Add citation now

  61. Lee D, Hosanagar K, Nair HS (2018) Advertising content and consumer engagement on social media: Evidence from Facebook. Management Sci. 64(11):5105-5131.

  62. Lee LF, Hutton AP, Shu S (2015) The role of social media in the capital market: Evidence from consumer product recalls. J. Accounting Res. 53(2):367-404.

  63. Liu X, Chen H (2013) AZDrugMiner: An information extraction system for mining patient-reported adverse drug events in online patient forums. Zeng D, Yang C, Tseng VS, Xing C, Chen H, Wang FY, Zheng X, eds. Internat. Conf. Smart Health (Springer, Beijing, China), 134-150.
    Paper not yet in RePEc: Add citation now
  64. Liu X, Liu Y, Luo T (2016) What drives a firm’s choice of product recall remedy? The impact remedy cost, product hazard, and the CEO. J. Marketing 80(3):79-95.
    Paper not yet in RePEc: Add citation now

  65. Liu Y, Shankar V (2015) The dynamic impact of product-harm crises on brand preference and advertising effectiveness: An empirical analysis of the automobile industry. Management Sci. 61(10):2514-2535.

  66. Liu Y, Shankar V, Yun W (2017) Crisis management strategies and the long-term effects of product recalls on firm value. J. Marketing 81(5):30-48.
    Paper not yet in RePEc: Add citation now

  67. Ma L, Sun B, Kekre S (2015) The squeaky wheel gets the grease—An empirical analysis of customer voice and firm intervention on Twitter. Marketing Sci. 34(5):627-645.

  68. Marcus A (1989) The deterrent to dubious corporate behavior: Profitability, probability and safety recalls. Strategic Management J. 10(3):233-250.

  69. Miller AR, Tucker C (2013) Active social media management: The case of healthcare. Inform. Systems Res. 24(1):52-70.

  70. Mukherjee A, Chauhan SS (2019) The impact of product recall on advertising decisions and firm profit while envisioning crisis or being hazard myopic. Eur. J. Oper. Res. 288(3):953-970.
    Paper not yet in RePEc: Add citation now

  71. Mukherjee UK, Sinha KK (2018) Product recall decisions in medical device supply chains: A big data analytic approach to evaluating judgment bias. Production Oper. Management 27(10):1816-1833.

  72. Nikfarjam A, Gonzalez GH (2011) Pattern mining for extraction of mentions of adverse drug reactions from user comments. AMIA Proc. Annual Sympos. Washington, DC, 1019-1026.
    Paper not yet in RePEc: Add citation now
  73. Nikfarjam A, Sarker A, O’Connor K, Ginn R, Gonzalez G (2015) Pharmacovigilance from social media: Mining adverse drug reaction mentions using sequence labeling with word embedding cluster features. J. Amer. Medical Informatics Assoc. 22(3):671-681.
    Paper not yet in RePEc: Add citation now

  74. Peng G, Dey D (2013) Research Note—A dynamic view of the impact of network structure on technology adoption: The case of OSS development. Inform. Systems Res. 24(4):1087-1099.

  75. Price J (2016) What can big data offer the pharmacovigilance of orphan drugs? Clinical Therapeutics 38(12):2533-2545.
    Paper not yet in RePEc: Add citation now
  76. Ransohoff JD, Nikfarjam A, Jones E, Loew B, Kwong BY, Sarin KY, Shah NH (2018) Detecting chemotherapeutic skin adverse reactions in social health networks using deep learning. JAMA Oncology 4(4):581-583.
    Paper not yet in RePEc: Add citation now
  77. Rose BJ, Fritsch BF (2013) FDA’s MedWatch program turns 20: What’s new? Pharmacy Today 19(10):68-69.
    Paper not yet in RePEc: Add citation now

  78. Rubel O, Naik PA, Srinivasan S (2011) Optimal advertising when envisioning a product-harm crisis. Marketing Sci. 30(6):1048-1065.

  79. Sarker A, Gonzalez G (2015) Portable automatic text classification for adverse drug reaction detection via multi-corpus training. J. Biomedical Informatics 53:196-207.
    Paper not yet in RePEc: Add citation now

  80. Shah R, Ball GP, Netessine S (2017) Plant operations and product recalls in the automotive industry: An empirical investigation. Management Sci. 63(8):2439-2459.

  81. Singer JD, Willett JB (1993) It’s about time: Using discrete-time survival analysis to study duration and the timing of events. J. Ed. Behav. Statist. 18(2):155-195.
    Paper not yet in RePEc: Add citation now
  82. Steven AB, Britto RA (2016) Emerging market presence, inventory, and product recall linkages. J. Oper. Management 46(1):55-68.
    Paper not yet in RePEc: Add citation now
  83. Steven AB, Dong Y, Corsi T (2014) Global sourcing and quality recalls: An empirical study of outsourcing-supplier concentration-product recalls linkages. J. Oper. Management 32(5):241-253.
    Paper not yet in RePEc: Add citation now
  84. Stoll JD (2019) Did Twitter help ground the Boeing 737 MAX? The Wall Street Journal (March 15), https://www.wsj.com/articles/ill-tweet-to-that-social-media-gives-consumers-newfound-reach-11552667731.
    Paper not yet in RePEc: Add citation now
  85. Sun S, Gao Y, Rui H (2021) Does active service intervention drive more complaints on social media? The roles of service quality and awareness. J. Management Inform. Systems 38(3):579-611.
    Paper not yet in RePEc: Add citation now

  86. Thirumalai S, Sinha KK (2011) Product recalls in the dedical device industry: An empirical exploration of the sources and financial consequences. Management Sci. 57(2):376-392.

  87. Toki T, Ono S (2018) Spontaneous reporting on adverse events by consumers in the United States: An analysis of the Food and Drug Administration Adverse Event Reporting System database. Drugs Real World Outcomes 5(2):117-128.
    Paper not yet in RePEc: Add citation now

  88. Van Heerde H, Helsen K, Dekimpe MG (2007) The impact of a product-harm crisis on marketing effectiveness. Marketing Sci. 26(2):230-245.

  89. Vilar S, Friedman C, Hripcsak G (2017) Detection of drug-drug interactions through data mining studies using clinical sources, scientific literature and social media. Briefings Bioinformatics 19(5):863-877.
    Paper not yet in RePEc: Add citation now
  90. Wang YY, Wang T, Calantone R (2020) The effect of competitive actions and social media perceptions on offline car sales after automobile recalls. Internat. J. Inform. Management 56(10):102257.
    Paper not yet in RePEc: Add citation now
  91. Willett JB, Singer JD (1993) Investigating onset, cessation, relapse, and recovery: Why you should, and how you can, use discrete-time survival analysis to examine event occurrence. J. Consulting Clinical Psych. 61(6):952-965.
    Paper not yet in RePEc: Add citation now

  92. Wooldridge JM (2010) Econometric Analysis of Cross Section and Panel Data (MIT Press, Cambridge, Massachusetts-London-England).

  93. World Health Organization (2002) The Importance of Pharmacovigilance (World Health Organization), https://www.paho.org/en/documents/importance-pharmacovigilance-2002-who.
    Paper not yet in RePEc: Add citation now
  94. Wowak KD, Ball GP, Post C, Ketchen DJ (2020) The influence of female directors on product recall decisions. Manufacturing Service Oper. Management 23(4):895-913.
    Paper not yet in RePEc: Add citation now

  95. Wu L (2013) Social network effects on productivity and job security: Evidence from the adoption of a social networking tool. Inform. Systems Res. 24(1):30-51.

  96. Xie K, Lee YJ (2015) Social media and brand purchase: Quantifying the effects of exposures to earned and owned social media activities in a two-stage decision making model. J. Management Inform. Systems 32(2):204-238.
    Paper not yet in RePEc: Add citation now
  97. Xu R, Wang Q (2014) Large-scale combining signals from both biomedical literature and the FDA Adverse Event Reporting System (FAERS) to improve post-marketing drug safety signal detection. BMC Bioinformatics 15(1):17.
    Paper not yet in RePEc: Add citation now
  98. Xu SX, Zhang XM (2013) Impact of Wikipedia on market information environment: Evidence on management disclosure and investor reaction. Management Inform. Systems Quart. 37(4):1043-1068.
    Paper not yet in RePEc: Add citation now
  99. Yang CC, Yang H, Jiang L (2014) Postmarketing drug safety surveillance using publicly available health-consumer-contributed content in social media. ACM Trans. Management Inform. Systems 51(1):1-21.
    Paper not yet in RePEc: Add citation now
  100. Yang M, Wang X, Kiang MY (2013) Identification of consumer adverse drug reaction messages on social media. Proc. PACIS 2013 (Association for Information Systems, Jeju Island, Korea), 193.
    Paper not yet in RePEc: Add citation now
  101. Yeleswarapu S, Rao A, Joseph T, Saipradeep VG, Srinivasan R (2014) A pipeline to extract drug-adverse event pairs from multiple data sources. BMC Medical Informatics Decision Making 14(1):13.
    Paper not yet in RePEc: Add citation now
  102. Zhao Y, Zhao Y, Helsen K (2011) Consumer learning in a turbulent market environment: Modeling consumer choice dynamics after a product-harm crisis. J. Marketing Res. 48(2):255-267.
    Paper not yet in RePEc: Add citation now

Cocites

Documents in RePEc which have cited the same bibliography

  1. Emotional needs and service process optimization in combined medical and elder care: A TRIZ approach. (2025). Wu, Yenchun Jim ; Yang, Ming ; Wang, Yunyu ; Xu, En-Min ; Shie, An-Jin.
    In: Technovation.
    RePEc:eee:techno:v:143:y:2025:i:c:s0166497225000562.

    Full description at Econpapers || Download paper

  2. The rise of empirical online platform research in the new millennium. (2024). Cheng, Hsing Kenneth ; Sokol, Daniel D ; Zang, Xinyu.
    In: Journal of Economics & Management Strategy.
    RePEc:bla:jemstr:v:33:y:2024:i:2:p:416-451.

    Full description at Econpapers || Download paper

  3. Nature and purpose of visual artifacts in design science research. (2022). Antunes, Pedro ; Thuan, Nguyen Hoang ; Johnstone, David.
    In: Information Systems and e-Business Management.
    RePEc:spr:infsem:v:20:y:2022:i:3:d:10.1007_s10257-022-00559-2.

    Full description at Econpapers || Download paper

  4. Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry. (2022). Gao, Yang ; Duan, Wenjing ; Rui, Huaxia.
    In: Information Systems Research.
    RePEc:inm:orisre:v:33:y:2022:i:3:p:954-977.

    Full description at Econpapers || Download paper

  5. Know Where to Invest: Platform Risk Evaluation in Online Lending. (2022). Wang, Zhao ; Zhao, Huimin ; Jiang, Cuiqing.
    In: Information Systems Research.
    RePEc:inm:orisre:v:33:y:2022:i:3:p:765-783.

    Full description at Econpapers || Download paper

  6. The Impact of the Agency Model on E-book Prices: Evidence from the UK. (2021). Klotz, Phil-Adrian ; Gail, Maximilian Maurice.
    In: MAGKS Papers on Economics.
    RePEc:mar:magkse:202111.

    Full description at Econpapers || Download paper

  7. Designing Personalized Treatment Plans for Breast Cancer. (2021). Qiu, Liangfei ; Lu, Yixin ; Chen, Wei ; Kumar, Subodha.
    In: Information Systems Research.
    RePEc:inm:orisre:v:32:y:2021:i:3:p:932-949.

    Full description at Econpapers || Download paper

  8. Effects of membership tier on user content generation behaviors: evidence from online reviews. (2018). Hong, Yili ; Fan, Weiguo ; Wang, Kanliang ; Fu, Dongpu.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:18:y:2018:i:3:d:10.1007_s10660-017-9266-7.

    Full description at Econpapers || Download paper

  9. Product innovation based on online review data mining: a case study of Huawei phones. (2018). Feng, Junzheng ; Zhang, Hui ; Rao, Huguang.
    In: Electronic Commerce Research.
    RePEc:spr:elcore:v:18:y:2018:i:1:d:10.1007_s10660-017-9279-2.

    Full description at Econpapers || Download paper

  10. How online reviewers and actual customers evaluate their shopping experiences. Evidence from an international retail chain. (2018). Dacunto, David ; Dalli, Daniele ; Tuan, Annamaria.
    In: MERCATI & COMPETITIVIT?.
    RePEc:fan:mcmcmc:v:html10.3280/mc2018-003009.

    Full description at Econpapers || Download paper

  11. Positive Effects of Disruptive Advertising on Consumer Preferences. (2018). Bell, Raoul ; Buchner, Axel.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:41:y:2018:i:c:p:1-13.

    Full description at Econpapers || Download paper

  12. The effects of online reviews on service expectations: Do cultural value orientations matter?. (2018). Reid, Veronica ; Nath, Prithwiraj ; Devlin, James.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:90:y:2018:i:c:p:123-133.

    Full description at Econpapers || Download paper

  13. The signaling effect of management response in engaging customers: A study of the hotel industry. (2017). Peng, Ling ; Cui, Geng ; Li, Chunyu.
    In: Tourism Management.
    RePEc:eee:touman:v:62:y:2017:i:c:p:42-53.

    Full description at Econpapers || Download paper

  14. Welfare economics of review information: Implications for the online selling platform owner. (2017). Zhang, Tao ; Lai, Kin Keung ; Li, Gang.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:184:y:2017:i:c:p:69-79.

    Full description at Econpapers || Download paper

  15. Changes in Cultural Consumption: Ethnographic Collections in Wikipedia. (2016). Navarrete, Trilce ; Borowiecki, Karol.
    In: Trinity Economics Papers.
    RePEc:tcd:tcduee:tep1716.

    Full description at Econpapers || Download paper

  16. Consequences of customer engagement behavior: when negative Facebook posts have positive effects. (2016). Grabner-Krauter, Sonja ; Bitter, Sofie .
    In: Electronic Markets.
    RePEc:spr:elmark:v:26:y:2016:i:3:d:10.1007_s12525-016-0220-7.

    Full description at Econpapers || Download paper

  17. Insights from consumer interactions on a social networking site: Findings from six apparel retail brands. (2016). Schultz, Carsten D.
    In: Electronic Markets.
    RePEc:spr:elmark:v:26:y:2016:i:3:d:10.1007_s12525-015-0209-7.

    Full description at Econpapers || Download paper

  18. Selection system orientations as an explanation for the differences between dual leaders of the same organization in their perception of organizational performance. (2016). Bhansing, Pawan V ; Wijnberg, Nachoem M.
    In: Journal of Management & Governance.
    RePEc:kap:jmgtgv:v:20:y:2016:i:4:d:10.1007_s10997-015-9330-4.

    Full description at Econpapers || Download paper

  19. The Effects of Publicity on Demand: The Case of Anti-Cholesterol Drugs. (2016). Horstmann, Ignatius ; Clark, Robert ; Ching, Andrew ; Lim, Hyunwoo.
    In: Marketing Science.
    RePEc:inm:ormksc:v:35:y:2016:i:1:p:158-181.

    Full description at Econpapers || Download paper

  20. Delight the experts, but never dissatisfy your customers! A multi-category study on the effects of online review source on intention to buy a new product. (2016). Plotkina, Daria ; Munzel, Andreas.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:29:y:2016:i:c:p:1-11.

    Full description at Econpapers || Download paper

  21. A subjective evidence model for influence maximization in social networks. (2016). Nagi, Rakesh ; Samadi, Mohammadreza ; Nikolaev, Alexander.
    In: Omega.
    RePEc:eee:jomega:v:59:y:2016:i:pb:p:263-278.

    Full description at Econpapers || Download paper

  22. The Role of Emotions for the Perceived Usefulness in Online Customer Reviews. (2016). Felbermayr, Armin ; Nanopoulos, Alexandros.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:36:y:2016:i:c:p:60-76.

    Full description at Econpapers || Download paper

  23. Each can help or hurt: Negative and positive word of mouth in social network brand communities. (2016). Schnittka, Oliver ; Relling, Marleen ; Johnen, Marius ; Sattler, Henrik.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:33:y:2016:i:1:p:42-58.

    Full description at Econpapers || Download paper

  24. Do investors care about corporate taxes?. (2016). Brooks, Chris ; Money, Kevin ; Godfrey, Chris ; Hillenbrand, Carola.
    In: Journal of Corporate Finance.
    RePEc:eee:corfin:v:38:y:2016:i:c:p:218-248.

    Full description at Econpapers || Download paper

  25. Market Consequences of ICT Innovations. (2016). Mang, Constantin.
    In: ifo Beiträge zur Wirtschaftsforschung.
    RePEc:ces:ifobei:70.

    Full description at Econpapers || Download paper

  26. Making the news: Heterogeneous media coverage and corporate litigation. (2016). Tan, David.
    In: Strategic Management Journal.
    RePEc:bla:stratm:v:37:y:2016:i:7:p:1341-1353.

    Full description at Econpapers || Download paper

  27. Do expert reviews really drive demand? Evidence from a German car magazine. (2015). Dewenter, Ralf ; Heimeshoff, Ulrich.
    In: Applied Economics Letters.
    RePEc:taf:apeclt:v:22:y:2015:i:14:p:1150-1153.

    Full description at Econpapers || Download paper

  28. Product Success in Cultural Markets: The Mediating Role of Familiarity, Peers, and Experts. (2015). Keuschnigg, Marc.
    In: MPRA Paper.
    RePEc:pra:mprapa:63444.

    Full description at Econpapers || Download paper

  29. The effect of individual professional critics on books’ sales: capturing selection biases from observable and unobservable factors. (2015). Caliendo, Marco ; Clement, Michel ; Shehu, Edlira.
    In: Marketing Letters.
    RePEc:kap:mktlet:v:26:y:2015:i:4:p:423-436.

    Full description at Econpapers || Download paper

  30. Experts’ awards and economic success: evidence from an Italian literary prize. (2015). Scoppa, Vincenzo ; Ponzo, Michela.
    In: Journal of Cultural Economics.
    RePEc:kap:jculte:v:39:y:2015:i:4:p:341-367.

    Full description at Econpapers || Download paper

  31. Experts Awards and Economic Success: Evidence from an Italian Literary Prize. (2015). Scoppa, Vincenzo ; Ponzo, Michela.
    In: IZA Discussion Papers.
    RePEc:iza:izadps:dp8765.

    Full description at Econpapers || Download paper

  32. The Dynamic Impact of Product-Harm Crises on Brand Preference and Advertising Effectiveness: An Empirical Analysis of the Automobile Industry. (2015). Liu, Yan ; Shankar, Venkatesh.
    In: Management Science.
    RePEc:inm:ormnsc:v:61:y:2015:i:10:p:2514-2535.

    Full description at Econpapers || Download paper

  33. Consumers, experts, and online product evaluations: Evidence from the brewing industry. (2015). Jacobsen, Grant.
    In: Journal of Public Economics.
    RePEc:eee:pubeco:v:126:y:2015:i:c:p:114-123.

    Full description at Econpapers || Download paper

  34. Using advertising and price to mitigate losses in a product-harm crisis. (2015). Cleeren, Kathleen.
    In: Business Horizons.
    RePEc:eee:bushor:v:58:y:2015:i:2:p:157-162.

    Full description at Econpapers || Download paper

  35. Asymmetric effects of online consumer reviews. (2015). Nicolau, Juan ; Park, Sangwon.
    In: Annals of Tourism Research.
    RePEc:eee:anture:v:50:y:2015:i:c:p:67-83.

    Full description at Econpapers || Download paper

  36. Change in access after digitization: Ethnographic collections in Wikipedia. (2015). Navarrete, Trilce ; Borowiecki, Karol.
    In: ACEI Working Paper Series.
    RePEc:cue:wpaper:awp-10-2015.

    Full description at Econpapers || Download paper

  37. Spillovers in networks of user generated content: Pseudo-experimental evidence on Wikipedia. (2014). Kummer, Michael.
    In: ZEW Discussion Papers.
    RePEc:zbw:zewdip:14132.

    Full description at Econpapers || Download paper

  38. Counterfeiters: Foes or Friends? How Counterfeits Affect Sales by Product Quality Tier. (2014). Qian, YI.
    In: Management Science.
    RePEc:inm:ormnsc:v:60:y:2014:i:10:p:2381-2400.

    Full description at Econpapers || Download paper

  39. Prerelease Buzz Evolution Patterns and New Product Performance. (2014). Bharadwaj, Sundar ; Xiong, Guiyang.
    In: Marketing Science.
    RePEc:inm:ormksc:v:33:y:2014:i:3:p:401-421.

    Full description at Econpapers || Download paper

  40. “Popularity Effect” in User-Generated Content: Evidence from Online Product Reviews. (2014). Goes, Paulo B ; Lin, Mingfeng ; Au, Ching-Man .
    In: Information Systems Research.
    RePEc:inm:orisre:v:25:y:2014:i:2:p:222-238.

    Full description at Econpapers || Download paper

  41. The Recipe for the Perfect Review?. (2013). Dorner, Verena ; Scholz, Michael.
    In: Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK.
    RePEc:spr:binfse:v:5:y:2013:i:3:p:141-151.

    Full description at Econpapers || Download paper

  42. Experts’ Awards and Economic Success: Evidence from an Italian Literary Prize. (2013). Scoppa, Vincenzo ; Ponzo, Michela.
    In: CSEF Working Papers.
    RePEc:sef:csefwp:335.

    Full description at Econpapers || Download paper

  43. Celebrity endorsers performance on the “ground” and on the “floor”. (2013). Nicolau, Juan ; Santa-Maria, Maria .
    In: Marketing Letters.
    RePEc:kap:mktlet:v:24:y:2013:i:2:p:143-149.

    Full description at Econpapers || Download paper

  44. When a celebrity endorser is disgraced: A twenty-five-year event study. (2013). Stork, Philip ; Bartz, Sherry ; Molchanov, Alexander.
    In: Marketing Letters.
    RePEc:kap:mktlet:v:24:y:2013:i:2:p:131-141.

    Full description at Econpapers || Download paper

  45. No News Is Bad News: Sensegiving Activities, Media Attention, and Venture Capital Funding of New Technology Organizations. (2013). Rindova, Violina P ; Petkova, Antoaneta P ; Gupta, Anil K.
    In: Organization Science.
    RePEc:inm:ororsc:v:24:y:2013:i:3:p:865-888.

    Full description at Econpapers || Download paper

  46. Social Media and Firm Equity Value. (2013). Luo, Xueming ; Duan, Wenjing ; Zhang, Jie.
    In: Information Systems Research.
    RePEc:inm:orisre:v:24:y:2013:i:1:p:146-163.

    Full description at Econpapers || Download paper

  47. Social Media Metrics — A Framework and Guidelines for Managing Social Media. (2013). Chen, Yubo ; Pauwels, Koen ; Peters, Kay ; Ognibeni, Bjorn ; Kaplan, Andreas M.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:27:y:2013:i:4:p:281-298.

    Full description at Econpapers || Download paper

  48. Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House. (2013). Skiera, Bernd ; Zhang, Michael ; Haenlein, Michael ; Wege, Egbert ; Malthouse, Edward C.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:27:y:2013:i:4:p:270-280.

    Full description at Econpapers || Download paper

  49. Managing Brands in the Social Media Environment. (2013). Liu-Thompkins, Yuping ; Gensler, Sonja ; Volckner, Franziska ; Wiertz, Caroline.
    In: Journal of Interactive Marketing.
    RePEc:eee:joinma:v:27:y:2013:i:4:p:242-256.

    Full description at Econpapers || Download paper

  50. What makes a critic tick? Connected authors and the determinants of book reviews. (2013). Dobrescu, Loretti ; Luca, Michael ; Motta, Alberto.
    In: Journal of Economic Behavior & Organization.
    RePEc:eee:jeborg:v:96:y:2013:i:c:p:85-103.

    Full description at Econpapers || Download paper

  51. Factors moderating the impact of word of mouth for TV and film broadcasts. (2013). Romaniuk, Jenni ; Nguyen, Cathy.
    In: Australasian marketing journal.
    RePEc:eee:aumajo:v:21:y:2013:i:1:p:25-29.

    Full description at Econpapers || Download paper

  52. EXPERTS’ AWARDS AND ECONOMIC SUCCESS: EVIDENCE FROM AN ITALIAN LITERARY PRIZE. (2013). Scoppa, Vincenzo ; Ponzo, Michela.
    In: Working Papers.
    RePEc:clb:wpaper:201306.

    Full description at Econpapers || Download paper

  53. Promotional Reviews: An Empirical Investigation of Online Review Manipulation. (2012). Chevalier, Judith ; Dover, Yaniv ; Mayzlin, Dina.
    In: NBER Working Papers.
    RePEc:nbr:nberwo:18340.

    Full description at Econpapers || Download paper

  54. You Get a Book! Demand Spillovers, Combative Advertising, and Celebrity Endorsements. (2012). Garthwaite, Craig L..
    In: NBER Working Papers.
    RePEc:nbr:nberwo:17915.

    Full description at Econpapers || Download paper

  55. Investigating the Drivers of Consumer Cross-Category Learning for New Products Using Multiple Data Sets. (2012). Bezawada, Ram ; Trivedi, Minakshi ; Sridhar, Karthik.
    In: Marketing Science.
    RePEc:inm:ormksc:v:31:y:2012:i:4:p:668-688.

    Full description at Econpapers || Download paper

  56. The different roles of product originality and usefulness in generating word-of-mouth. (2011). Moldovan, Sarit ; Goldenberg, Jacob ; Chattopadhyay, Amitava.
    In: International Journal of Research in Marketing.
    RePEc:eee:ijrema:v:28:y:2011:i:2:p:109-119.

    Full description at Econpapers || Download paper

  57. Too much cocited documents. This list is not complete

Coauthors

Authors registered in RePEc who have wrote about the same topic

Report date: 2025-10-06 03:23:06 || Missing content? Let us know

CitEc is a RePEc service, providing citation data for Economics since 2001. Last updated August, 3 2024. Contact: Jose Manuel Barrueco.