1. Exploring the determinants of demand-responsive transit acceptance in China. (2025). Yang, Ying ; Wu, Weitiao ; Li, Chun ; Hu, Sangen.
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2. A text mining study of online reviews to understand intercity bus service quality. (2025). Shafiq, Adnan ; Hussain, Atif ; Hashmi, Junaid Iqbal ; Awan, Muhammad Usman.
   In: Transport Policy.
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3. Behavioural loyalty analysis of bus passengers using multi-source data fusion. (2025). Wang, Yutong ; Song, Yangchen ; Meng, Fanrui ; Fu, YU.
   In: Journal of Transport Geography.
   RePEc:eee:jotrge:v:123:y:2025:i:c:s0966692325000341.

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4. Study on the Impact of Multi-brand Strategy on Perceived Value and Consumption Intention: A Case of the Chain Restaurant Industry. (2024). Liao, Ying-Hao.
   In: Advances in Management and Applied Economics.
   RePEc:spt:admaec:v:14:y:2024:i:6:f:14_6_6.

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5. The role of physical and social environments on the loyalty toward urban rail services: A consideration of stations and onboard. (2024). Truong, Thi ; Li, Zhi-Chun ; Nguyen-Phuoc, Duy Quy ; Ho-Mai, Nhi Thao.
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6. How to Enhance Corporate Customers’ Loyalty on Purchasing Service Products? Exploring from the Perspective of Information Search. (2023). Fan, Tsu-Yeh ; Tseng, Shen-Der ; Chao, Li-Ping ; Pan, Bo-Yu.
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7. Passengers’ Intentions to Use Public Transport during the COVID-19 Pandemic: A Case Study of Bangkok and Jakarta. (2023). Choocharukul, Kasem ; Hidayat, Aditya Mahatidanar.
   In: Sustainability.
   RePEc:gam:jsusta:v:15:y:2023:i:6:p:5273-:d:1098976.

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8. Impact of Alternative Forms of Transport on Urban Freight Congestion. (2022). Komada, Gennadij ; Kuliska, Ewa ; Masowski, Dariusz.
   In: Sustainability.
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9. Public transport service quality: Policy prioritization strategy in the importance-performance analysis and the three-factor theory frameworks. (2022). Tuan, Vu Anh ; Tetsuo, Shimizu ; van Truong, Nguyen.
   In: Transportation Research Part A: Policy and Practice.
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10. Behavioral intention and continued adoption of Facebook: An exploratory study of graduate students in Bangladesh during the Covid-19 pandemic. (2021). Islam, Zahidul ; Al, Masud Abdullah ; Sukanta, Biswas.
    In: Management.
    RePEc:vrs:manmen:v:25:y:2021:i:2:p:153-186:n:8.

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11. Determinants to parking mode alternatives: A model integrating technology acceptance model and satisfaction–loyalty model. (2021). Niu, Zhipeng ; Hu, Xiaowei ; Wang, Siqing ; Qi, Shouming ; Yang, Haihua.
    In: Transportation Research Part A: Policy and Practice.
    RePEc:eee:transa:v:152:y:2021:i:c:p:216-234.

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12. What makes passengers continue using and talking positively about ride-hailing services? The role of the booking app and post-booking service quality. (2021). Nguyen, Vinh Hoang ; Oviedo-Trespalacios, Oscar ; Vo, Nguyen S ; Nguyen-Phuoc, Duy Quy ; Su, Diep Ngoc.
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13. Sustainability of Public Transportation: An Examination of User Behavior to Real-Time GPS Tracking Application. (2020). Chan, Wei Chiang ; Wan, Wan Hashim ; Suaidi, Mohamad Kadim ; Lo, May Chiun.
    In: Sustainability.
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14. Influence mechanism of the corporate image on passenger satisfaction with public transport in China. (2020). Hu, Yuting ; Lu, Weite ; Li, Hongwei ; Zhang, Chunqin ; Ni, Anning.
    In: Transport Policy.
    RePEc:eee:trapol:v:94:y:2020:i:c:p:54-65.

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15. Determinants of intention-to-use first-/last-mile automated bus service. (2020). Susilo, Yusak O ; Wong, Yiik Diew ; Esther, Pei Nen.
    In: Transportation Research Part A: Policy and Practice.
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16. The role of satisfaction on customer reuse to airline services: An application of Big Data approaches. (2019). Park, Eunil.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:47:y:2019:i:c:p:370-374.

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17. Effects of Service Quality and Customer Satisfaction on Repurchase Intention in Restaurants on University of Cape Coast Campus. (2018). Mensah, Rebecca Dei.
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18. User satisfaction with train fares: A comparative analysis in five Australian cities. (2018). Zheng, Zuduo ; Washington, Simon ; Paramita, Puteri ; Hyland, Paul ; Haque, Md Mazharul.
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19. Pricing policy of floating ticket fare for riding high speed rail based on time-space compression. (2018). Chien, Ya-Ling ; Nguyen, Ngoc-Mai ; Chou, Jui-Sheng ; Truong, Dinh-Nhat.
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20. Public transportation competitiveness analysis based on current passenger loyalty. (2018). Song, Ziqi ; Bai, Yufang ; Li, Linbo ; Wu, Bing ; Chen, Anthony.
    In: Transportation Research Part A: Policy and Practice.
    RePEc:eee:transa:v:113:y:2018:i:c:p:213-226.

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21. A Review of Dimensions of Tourism Transport Affecting Tourist Satisfaction. (2018). Mallya, Prita D ; Virkar, Anjali R.
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22. Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory. (2017). Juan, Zhicai ; Fu, Xuemei.
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23. The Impact of Beijing Subway’s New Fare Policy on Riders’ Attitude, Travel Pattern and Demand. (2017). Yan, Xuedong ; Sun, LI ; Zhang, Jiechao.
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24. Exploring the psychosocial factors associated with public transportation usage and examining the “gendered” difference. (2017). Juan, Zhicai ; Fu, Xuemei.
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25. A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality. (2017). Li, Wenhua ; Yu, Suihuai ; Pei, Huining ; Zhao, Chuan ; Tian, Baozhen .
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26. Public transport promotion policy on campus: evidence from Suranaree University in Thailand. (2016). Ratanavaraha, Vatanavongs ; Siridhara, Siradol ; Jomnonkwao, Sajjakaj ; Sangphong, Onanong ; Khampirat, Buratin.
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27. Exploring the effects of perceived values, free bus transfer, and penalties on intermodal metro–bus transfer users intention. (2016). Cheng, Yung-Hsiang ; Tseng, Wei-Chih .
    In: Transport Policy.
    RePEc:eee:trapol:v:47:y:2016:i:c:p:127-138.

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28. Measurement modelling of the perceived service quality of a sightseeing bus service: An application of hierarchical confirmatory factor analysis. (2016). Ratanavaraha, Vatanavongs ; Jomnonkwao, Sajjakaj.
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29. Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service. (2016). Juan, Zhicai ; Lu, Weite ; Xiao, Guangnian ; Zhang, Chunqin.
    In: Transportation Research Part A: Policy and Practice.
    RePEc:eee:transa:v:94:y:2016:i:c:p:129-148.

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30. Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches. (2015). de Oa, Rocio.
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    RePEc:inm:ortrsc:v:49:y:2015:i:3:p:605-622.

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31. Key determinants of passenger loyalty in the low-cost airline business. (2015). Xu, Yue ; Akamavi, Raphael K ; Pellmann, Katharina ; Mohamed, Elsayed.
    In: Tourism Management.
    RePEc:eee:touman:v:46:y:2015:i:c:p:528-545.

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32. User satisfaction and the organization of local public transport: Evidence from European cities. (2013). Perucca, Giovanni ; Florio, Massimo ; Fiorio, Carlo.
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    RePEc:eee:trapol:v:29:y:2013:i:c:p:209-218.

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33. Consumers’ satisfaction and regulation of local public transport: evidence from European cities. (2011). Florio, Massimo.
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34. Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers. (2011). Jen, William ; Lu, Tim ; Tu, Rungting.
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    RePEc:kap:transp:v:38:y:2011:i:2:p:321-342.

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35. Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement. (2011). Lai, Wen-Tai ; Chen, Ching-Fu.
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    RePEc:eee:trapol:v:18:y:2011:i:2:p:318-325.

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36. Assessing asymmetric response effect of behavioral intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: a case of Taiwan. (2008). Jen, William ; Lee, Tzong-Ru ; Lin, Jiun-Hung .
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37. User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications. (2007). Joewono, Tri ; Kubota, Hisashi .
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2. The impact of port service quality on customer satisfaction: The case of Singapore. (2016). Thai, Vinh V.
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3. Does Outsourcing Improve Quality of Service in Public Healthcare Institutions in South-East Nigeria?. (2016). Arisi-Nwugballa, Emmanuel Agwu .
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4. Perceptions of premium service and superiority: Why do customers pay more for high-value-added domestic airline services in Japan?. (2016). Kubota, Yukihiko ; Osaki, Takanori .
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5. Measurement of Service Quality Perception and Customer Satisfaction in Islamic Banks of Pakistan: Evidence from Modified SERVQUAL Model. (2015). Raza, Syed ; Ali, Muhammad.
   In: MPRA Paper.
   RePEc:pra:mprapa:64039.

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6. Assessing Residential Customer Satisfaction for Large Electric Utilities. (2015). Kosnik, Lea-Rachel ; Konya, Mark ; Lovett, Kristy ; Luvai, Harrison ; Smith, Douglas L. ; Liu, Zhennan ; Nayak, Satish ; Karig, Maureen .
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7. A Study about Customer Satisfaction of e-Service Quality of Point of Sale (POS). (2015). Fotouhi Ardakani, Mohammad ; Mirhosseini, Sayyed Hassan .
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8. A research on service quality decision-making of Chinese communications industry based on quantum game. (2015). Xing, Peng ; Zhang, Cuihua.
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9. Service Quality and Customer Satisfaction in Public Transport Sector of Kenya: A Survey of Shuttle Travelers in Kitale Terminus. (2014). Bwisa, Henry M. ; Murambi, David Nyongesa .
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10. An Audience-Centric Approach for Museums Sustainability. (2014). Mugion, Roberta Guglielmetti ; Toni, Martina ; Renzi, Maria Francesca ; di Pietro, Laura.
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11. A quantitative model for patient behavioral decisions in the urgent care industry. (2013). Prybutok, Victor R. ; Qin, Hong.
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12. Designing service quality to survive: Empirical evidence from Chinese new ventures. (2013). Zhao, Lisa Y. ; Di Benedetto, Anthony C..
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13. Residents’ Satisfaction and Behavioural Intention with Asogli Yam Festival in Ghana. (2013). Mensah, C.
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14. Service Quality Measurement in Croatian Wellness Tourism: An Application of the SERVQUAL Scale. (2012). Markovic, Suzana ; RASPOR, SANJA ; Komic, Jelena .
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15. Las dimensiones de la calidad del servicio en el proceso de distribución y comercialización de energía eléctrica. (2012). Davila Bustamante Manuel Enrique, ; Coronado Quintana Jose Angel, ; Cerecer Castro Bayardo Manuel, .
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16. Satisfaction management in retail financial services: an analysis of gap in perceived quality. (2012). Shil, Nikhil ; Das, Bhagaban .
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    RePEc:ids:ijfsmg:v:5:y:2012:i:3:p:256-271.

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17. DUAQUAL: calidad percibida por docentes y alumnos en la gestión universitaria. (2012). Miranda Gonzalez, Francisco Javier, ; Correia Loureiro, Sandra Maria, .
    In: Cuadernos de Gestión.
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18. Service productivity and service quality: A necessary trade-off?. (2012). Calabrese, Armando.
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:135:y:2012:i:2:p:800-812.

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19. Customers’ zone of tolerance for retail stores. (2011). Nadiri, Halil.
    In: Service Business.
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20. New Public Management: Promote the Public Sector Modernization Through Service Quality. Current Experiences and Future Challenges. (2011). Meliou, Elina ; Kakouris, Andreas.
    In: Public Organization Review.
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21. Internal marketing as a new alternative for the service employees performance: an empirical study. (2011). Bellaouaied, Myriam ; Gam, Abdelkader .
    In: Post-Print.
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22. ASSESSING STUDENTS’ SATISFACTION WITH QUALITY OF SERVICE OF STUDENTS INFORMATION SYSTEM. (2011). AL KHATTAB, Suleiman ; Fraij, Fares .
    In: Management and Marketing Journal.
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23. Die kundenseitige Wahrnehmung der Servicequalität bei der Nutzung von SST. (2010). Guttzeit, Mandy ; Roschk, Holger ; Gleitsmann, Sinje .
    In: Ilmenauer Schriften zur Betriebswirtschaftslehre.
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24. An applied stochastic model of the quality–quantity trade-off in the public health care sector. (2009). Kara, Ahmet.
    In: Quality & Quantity: International Journal of Methodology.
    RePEc:spr:qualqt:v:43:y:2009:i:2:p:277-289.

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25. Quality dimensions in the public sector: municipal services and citizen’s perception. (2009). Vaughan, Roger ; Gutierrezrodriguez, Pablo ; Burguete, Jose Vazquez ; Edwards, Jonathan.
    In: International Review on Public and Nonprofit Marketing.
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26. Management of perceptions of information technology service quality. (2009). Hoppen, Norberto ; Roses, Luis Kalb ; Henrique, Jorge Luiz .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:9:p:876-882.

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27. How quality, value, image, and satisfaction create loyalty at a Chinese telecom. (2009). Griffin, Mitch ; Lai, Fujun ; Babin, Barry J..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:62:y:2009:i:10:p:980-986.

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28. An expanded model of logistics service quality: Incorporating logistics information technology. (2008). Stafford, Thomas F. ; ROYNE, MARLA B. ; Sherrell, Dan ; Bienstock, Carol C..
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:113:y:2008:i:1:p:205-222.

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29. Service Quality of Travel Agents: The Viewpoint of Tourists in Egypt. (2007). Mohamed, Ghada Abd-Alla .
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30. Managing customer loyalty in liberalized residential energy markets: The impact of energy branding. (2007). Ibanez, Vanessa Apaolaza ; Hartmann, Patrick.
    In: Energy Policy.
    RePEc:eee:enepol:v:35:y:2007:i:4:p:2661-2672.

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31. All work and no play? The role of instrumental and affective factors in work and leisure journeys by different travel modes. (2005). Anable, Jillian ; Gatersleben, Birgitta.
    In: Transportation Research Part A: Policy and Practice.
    RePEc:eee:transa:v:39:y:2005:i:2-3:p:163-181.

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32. Development of a measurement scale for business-to-business service quality: assessment in the facility services sector. (2004). GEMMEL, P. ; VANDAELE, D..
    In: Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium.
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33. The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study. (2004). Cho, Woo-Hyun ; Lee, Sun Hee ; Choi, Kui-Son ; Kim, Chankon .
    In: Journal of Business Research.
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34. A service quality and success model for the information service industry. (2004). Prybutok, Victor R. ; Landrum, Hollis.
    In: European Journal of Operational Research.
    RePEc:eee:ejores:v:156:y:2004:i:3:p:628-642.

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35. Changes in the top management team: performance implications of altering team composition. (2003). Riel,Allard C. R.,van, ; Pauwels, Piet ; Semeijn, Janjaap.
    In: Research Memorandum.
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36. Application of perceived value model to identify factors affecting passengers repurchase intentions on city bus: A case of the Taipei metropolitan area. (2003). Jen, William ; Hu, Kai-Chieh.
    In: Transportation.
    RePEc:kap:transp:v:30:y:2003:i:3:p:307-327.

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37. Investments In Consumer Relationships - A Critical Reassessment And Model Extension. (2002). de Wulf, Kristof ; Kenhove, Patrick ; Odekerken-Schroder, Gaby.
    In: Research Memorandum.
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38. Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events. (2002). Baker, Thomas L. ; Brady, Michael K. ; Hightower, Roscoe Jr, .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:55:y:2002:i:9:p:697-707.

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39. Performance-only measurement of service quality: a replication and extension. (2002). Brand, Richard R. ; Brady, Michael K. ; Cronin, J. Jr., .
    In: Journal of Business Research.
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40. Comparative service quality: German and American ratings across service settings. (2002). Witkowski, Terrence H. ; Wolfinbarger, Mary F..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:55:y:2002:i:11:p:875-881.

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41. A combined AHP-GP model for quality control systems. (2001). Badri, Masood A..
    In: International Journal of Production Economics.
    RePEc:eee:proeco:v:72:y:2001:i:1:p:27-40.

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42. Consumer perceptions of service quality attributes at sporting events. (2001). Kelley, Scott W. ; Turley, L. W..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:54:y:2001:i:2:p:161-166.

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43. Customer satisfaction in industrial markets: dimensional and multiple role issues. (2001). Homburg, Christian ; Rudolph, Bettina.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:52:y:2001:i:1:p:15-33.

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44. A Robust Optimization Approach for Improving Service Quality. (2000). Chase, Richard B. ; Soteriou, Andreas C..
    In: Manufacturing & Service Operations Management.
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45. Assessment of the Three-Column Format SERVQUAL: An Experimental Approach. (2000). Ewing, Michael T. ; Ramaseshan, B. ; Caruana, Albert.
    In: Journal of Business Research.
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46. The Conceptual Domain of Service Quality for Inpatient Nursing Services. (2000). Koerner, Melissa M..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:48:y:2000:i:3:p:267-283.

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47. Methods of Measuring Health-Care Service Quality. (2000). Bunda, Mary Anne ; Delene, Linda M. ; Lee, Hanjoon ; Kim, Chankon .
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:48:y:2000:i:3:p:233-246.

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48. Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior. (2000). Silva, Flor Dy Mae ; Athanassopoulos, Antreas D..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:47:y:2000:i:3:p:191-207.

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49. Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study. (1999). Binks, Martin R. ; Ennew, Christine T..
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:46:y:1999:i:2:p:121-132.

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50. Value Strategy Rather Than Quality Strategy: A Case of Business-to-Business Professional Services. (1999). Filiatrault, Pierre ; Lapierre, Jozee ; Chebat, Jean-Charles.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:45:y:1999:i:2:p:235-246.

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