- Ajemunigbohun, S. S., Olowokudejo, F. F., & Adeleke, I. (2022). Claims Settlement and Risk Attitudes: Evidence from the Motor Insurance Policyholders. Studia Universitatis Babes-Bolyai Oeconomica, 67(2), 33-49.
Paper not yet in RePEc: Add citation now
- Asian Insurance Review. (2023). Malaysia: Survey unveils attitudes towards fraud.
Paper not yet in RePEc: Add citation now
- Basaula, D. (2018). Customer Satisfaction Towards Life Insurance Claim Settlement in Nepal. Janapriya Journal of Interdisciplinary Studies, 6, 29-44. https://doi.org/10.3126/jjis.v6i0.19307 Boadi, L., Tee, E., & Opoku, R. (2017). Analysis of Factors Affecting Outstanding Claim Provision of Non-Life Insurance Firms in Ghana. IOSR Journal of Economics and Finance (IOSR-JEF), 8(4), 26-34.
Paper not yet in RePEc: Add citation now
- Dass, S. S. (2014). Law of Life Insurance in Malaysia ( 2nd ed ed.). LexisNexis.
Paper not yet in RePEc: Add citation now
- Dick, A. S., & Basu, K. (1994). Customer loyalty: toward an integrated conceptual framework. Journal of the academy of marketing science, 22, 99-113.
Paper not yet in RePEc: Add citation now
Durmaz-Drinkwater, B., Platt, S., & Can-Traunmüller, I. (2020). Do Perceptions of Neighbourhood Change Match Objective Reality? Journal of Urban Design, 25(6), 718-737.
- Gill, M. (2011). Fraud and recessions: Views from fraudsters and fraud managers. International Journal of Law, Crime and Justice, 39(3), 204-214.
Paper not yet in RePEc: Add citation now
- Global data. (2022). Malaysian insurance industry to reach $26.7 billion in 2026, forecasts GlobalData. https://www.globaldata.com/media/insurance/malaysian-insurance-industry-reach-26-7-billion2026 -forecasts-globaldata/ Gwatkin, D. R. (2000). Health inequalities and the health of the poor: what do we know? What can we do? Bulletin of the World Health Organization, 78, 3-18.
Paper not yet in RePEc: Add citation now
- Hair , J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural modeling ( PLS-SEM). Sage.
Paper not yet in RePEc: Add citation now
- Honka, E. (2014). Quantifying Search and Switching Costs in the US Auto Insurance Industry. The Rand Journal of Economics, 45(4), 847-884. https://doi.org/10.1111/1756-2171.12073 Insurance Asia. (2022). Malaysia general insurance industry to reach $5.5b in 2026. https://insuranceasia.com/insurance/news/malaysia-general-insurance-industry-reach-55b-in-2026 Information Management and Business Review (ISSN 2220-3796) Vol. 16, No. 3S(a), pp. 539-551, Oct 2024 Jung, J., & Kim, B. J. (2021). Insurance Fraud in Korea, Its Seriousness, and Policy Implications. Frontiers in Public Health, 9. https://doi.org/10.3389/fpubh.2021.791820 Kandil, O., Dessart, L., Standaert, W., & Bosma, M. (2024). A Framework to Improve the Digital Customer Experience in Complex Services. Services Marketing Quarterly, 45(1), 25-54.
Paper not yet in RePEc: Add citation now
- https://www.asiainsurancereview.com/News/View-NewsLetter-Article?id=84567&Type=eDaily Basaula, D. (2016). Claim settlement of life insurers in Nepal. Janapriya Journal of Interdisciplinary Studies, 5(12), 27-43.
Paper not yet in RePEc: Add citation now
- Kotler, P., Keller, K. L., & Ang, S. H. (2018). Marketing management: an Asian perspective. Pearson.
Paper not yet in RePEc: Add citation now
- Kristabel, A. J., Wijaya, S., & Jaolis, F. (2024). Post-Covid Insurance Purchase Intention: The Roles of Referral, Agent Characteristics, Influencer Credibility, Plan Value, and Trust. Organizations and Markets in Emerging Economies, 15(1(30)), 51-73. https://doi.org/10.15388/10.15388/omee.2024.15.3 Madhukumar, S., Sudeepa, D., & Gaikwad, V. (2012). Awareness and perception regarding health insurance in Bangalore's rural population. International Journal of Medicine and Public Health, 2(2).
Paper not yet in RePEc: Add citation now
- Malaysian Insurance Highlights 2024. . (2024). (Malaysia’s Insurance Industry in a Rapidly Evolving Risk Landscape, Issue. https://www.malaysian-re.com.my/api/uploads /Malaysian_Insurance_Highlights_2024_df82519933.pdf Mamun, A. A., Rahman, M. K., Munikrishnan, U. T., & Permarupan, P. Y. (2021). Predicting the intention and purchase of health insurance among Malaysian working adults. Sage Open, 11(4), Mohamed, M. (2013). Countering fraud in the insurance industry: A case study of Malaysia University of Portsmouth].
Paper not yet in RePEc: Add citation now
- Muhammad Nasir, N. I. f., Hassan, R., & Ahmad Zamri Osman, N. (2023). Spectrum of Consumer Awareness in Islamic Finance: Takaful Industry in Malaysia. The Journal of Muamalat and Islamic Finance Research, 125-134. https://doi.org/10.33102/jmifr.513 Nawi, M. A. A., Ahmad, W. M. A. W., & Aleng, N. A. (2011). Efficiency of general insurance in Malaysia using stochastic frontier analysis. Statistika, 11(2).
Paper not yet in RePEc: Add citation now
- OECD, P. (2005). Improving financial literacy: Analysis of issues and policies. In: OECD Publishing Paris.
Paper not yet in RePEc: Add citation now
Olalekan Yusuf, T., & Rasheed Babalola, A. (2009). Control of insurance fraud in Nigeria: an exploratory study (case study). Journal of Financial Crime, 16(4), 418-435.
- Paultan. (2021). Motor insurance claims fraud costs RM1 billion a year in Malaysia, fighting corruption is a lonely road – Allianz. https://paultan.org/2021/07/05/motor-insurance-claims-fraud-cost-rm1-billion-ayear -in-malaysia-fighting-corruption-is-a-lonely-road-allianz/ Przybytniowski, J. W. (2023). Servqual Method in Studying Service Quality of Travel Insurance. Verslas Teorija Ir Praktika, 24(1), 282-290. https://doi.org/10.3846/btp.2023.17406 Rawte, V., & Anuradha, G. (2015). Fraud detection in health insurance using data mining techniques. 2015 International Conference on Communication, Information & Computing Technology (ICCICT).
Paper not yet in RePEc: Add citation now
- Salleh, K., Chong, S-C., Ahmad, S. & Ikhsan, S. (2013). The extent of influence of learning factors on tacit knowledge sharing among public sector accountants. VINE. 43. 10.1108/VINE-06-2012-0021.
Paper not yet in RePEc: Add citation now
- Sang, L. T., Dzulkifli, D. Z., Oman, Z., Mohidin, R., & Abdul Jamal, A. A. (2020). Determinants of Perception toward Life Insurance and its Impact on Intention to Purchase, 18(1).
Paper not yet in RePEc: Add citation now
- Schiffman, L., O'Cass, A., Paladino, A., & Carlson, J. (2013). Consumer behavior. Pearson Higher Education AU.
Paper not yet in RePEc: Add citation now
- Sekaran, U., & Bougie, R. (2016). Research methods for business: a skill-building approach (Seventh ed.). John Wiley & Sons.
Paper not yet in RePEc: Add citation now
- Tennyson, S. (2002). Insurance Experience and Consumers' Attitudes Toward Insurance Fraud. Journal of Insurance Regulation, 21(2).
Paper not yet in RePEc: Add citation now
- The Malaysian Insurance Institute. (2019). Insurance Principles and Market Practice (2nd ed.) Tjizumaue, M. B., & Govender, K. (2019). Consumer Awareness, Consumer Protection, Service Quality and Loyalty: The Case of Long-Term Insurance Consumers in Namibia. Restaurant Business, 118(10), 411-428.
Paper not yet in RePEc: Add citation now
Van der Cruijsen, C., de Haan, J., & Roerink, R. (2023). Trust in financial institutions: A survey. Journal of economic surveys, 37(4), 1214-1254.
- Yadav, R. K., & Mohania, S. (2013). Claim Settlement of life insurance policies in insurance services with special reference to the life insurance corporation of India. Indian Journal of Economics and Development, 1(1), 29-37.
Paper not yet in RePEc: Add citation now
- Zain, J. (2015). Life Assurance (1st ed.). The Malaysian Insurance Institute.
Paper not yet in RePEc: Add citation now