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22. How should customers be trained in their role as coproducers? The influence of training and its characteristics on the benefits of coproduction. (2018). Nicod, Lionel ; Llosa, Sylvie.
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23. Consumption experience: past, present and future. (2018). Chaney, Damien ; Lunardo, Renaud ; Mencarelli, Remi.
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24. Comment former le client à son rôle de coproducteur ? Etude de l’influence de la formation et de ses caractéristiques sur les bénéfices de la coproduction. (2018). Nicod, Lionel ; Llosa, Sylvie.
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25. Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter. (2018). Pelletier, Mark J ; Collier, Joel E ; Barnes, Donald C ; Abney, Alexandra K.
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26. The relationship between consumer shopping stress and purchase abandonment in task-oriented and recreation-oriented consumers. (2017). Hattula, Stefan ; Lehmann, Donald R ; Albrecht, Carmen-Maria.
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27. Smart technologies and shopping experience: Are gamification interfaces effective? The case of the Smartstore. (2017). Leclercq, Thomas ; ben Mimoun, Mohammed Slim ; Garnier, Marion ; Poncin, Ingrid.
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28. Ecosystem-based Artefacts as a Source of Loyalty at the French Valley of the Monkeys. (2017). Pupion, Pierre-Charles ; Mouillot, Philippe.
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29. Customer delight: perception of hotel spa consumers. (2016). Javier, Miranda Francisco ; Anabela, Elias-Almeida ; Paulo, Almeida.
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30. The relationship between density perceptions and satisfaction in the retail setting: Mediation and moderation effects. (2016). Zins, Michel ; Mourali, Mehdi ; Giroux, Marilyn ; Pons, Frank.
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31. The road to customer loyalty paved with service customization. (2016). Mangus, Stephanie M ; Garretson, Judith Anne ; Bock, Dora E.
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32. Construction and validation of the in-store privacy preference scale. (2015). Nichols, Bridget Satinover.
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33. Self-service delight: Exploring the hedonic aspects of self-service. (2015). Collier, Joel E. ; Barnes, Donald C..
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34. Adverse behavioral and relational consequences of service innovation failure. (2015). Lin, Tzu-Han ; Liao, Shuling ; Chou, Cindy Yunhsin.
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35. Positive marketing: A new theoretical prototype of sharing in an online community. (2015). Krush, Michael T ; Pennington, Julia R ; Mittelstaedt, John D ; Fowler, Aubrey R.
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36. Toward a conceptualization of the online shopping experience. (2014). Trevinal, Aurelia Michaud ; Stenger, Thomas.
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37. Toward a conceptualization of the online shopping experience. (2014). Stenger, Thomas ; Trevinal, Aurlia Michaud.
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38. Developing a multidimensional scale of customer-oriented deviance (COD). (2014). Russell-Bennett, Rebekah ; Leo, Cheryl.
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39. Experiential product attributes and preferences for new products: The role of processing fluency. (2014). ZHANG, SHI ; Brakus, Joko J. ; Schmitt, Bernd H..
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40. Trust during retail encounters: A touchy proposition. (2013). Orth, Ulrich R ; Bouzdine-Chameeva, Tatiana ; Brand, Kathrin.
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41. A cross-cultural application of the Affective Response to Consumption scale: Investigating US-American and Austrian passengers on long-haul flights. (2013). Wooliscroft, Ben ; Ganglmair-Wooliscroft, Alexandra.
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42. Beyond technology acceptance: Brand relationships and online brand experience. (2013). Veloutsou, Cleopatra ; Morgan-Thomas, Anna.
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43. City Retailers’ Perceptions of Competition: A Choice Experiment. (2012). Alang, S.
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44. An integrative conceptual framework for analyzing customer satisfaction with shopping trip experiences in grocery retailing. (2012). Boztug, Yasemin ; Bech-Larsen, Tino ; de Barcellos, Marcia Dutra ; Esbjerg, Lars ; Grunert, Klaus G ; Jensen, Birger Boutrup.
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45. Factors affecting couples decisions to jointly shop. (2011). Beatty, Sharon E. ; Lim, Junsang .
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46. Emotional loyalty and share of wallet: A contingency approach. (2010). Lee, Min-Young ; Kim, Hye-Young.
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47. Chinese consumer decision-making styles: A comparison between the coastal and inland regions. (2010). Arnold, Mark J. ; Yu, Jun ; Zhou, Joyce Xin ; Pereira, Arun .
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48. The impact of quality uncertainty without asymmetric information on market efficiency. (2007). Izquierdo, Luis.
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49. Should I stay or should I go? Mood congruity, self-monitoring and retail context preference. (2007). Deshpande, Rohit ; Puccinelli, Nancy M. ; Isen, Alice M..
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50. In-store music and consumer-brand relationships: Relational transformation following experiences of (mis)fit. (2006). Terziovski, Mile ; Morrison, Michael ; Beverland, Michael ; Lim, Elison Ai Ching, .
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