- Acar, O. A., Tarakci, M., & van Knippenberg, D. (2019). Creativity and innovation under constraints: A cross-disciplinary integrative review. Journal of Management, 45(1), 96–121. https://doi.org/10.1177/0149206318805832 .
Paper not yet in RePEc: Add citation now
Akter, S., & Wamba, S. F. (2016). Big data analytics in e-commerce: A systematic review and agenda for future research. Electronic Markets, 26(2), 173–194. https://doi.org/10.1007/s12525-016-0219-0 .
Akter, S., Bandara, R., Hani, U., Wamba, S. F., Foropon, C., & Papadopoulos, T. (2019). Analytics-based decision-making for service systems: A qualitative study and agenda for future research. International Journal of Information Management, 48, 85–95. https://doi.org/10.1016/j.ijinfomgt.2019.01.020 .
Akter, S., Michael, K., Uddin, M. R., McCarthy, G., & Rahman, M. (2022). Transforming business using digital innovations: The application of AI, blockchain, cloud and data analytics. Annals of Operations Research, 308(1), 7–39. https://doi.org/10.1007/s10479-020-03620-w .
Akter, S., Wamba, S. F., Gunasekaran, A., Dubey, R., & Childe, S. J. (2016). How to improve firm performance using big data analytics capability and business strategy alignment? International Journal of Production Economics, 182, 113–131. https://doi.org/10.1016/j.ijpe.2016.08.018 .
Albayrak, T., & Caber, M. (2015). Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques. Tourism Management, 46, 43–50. https://doi.org/10.1016/j.tourman.2014.06.009 .
Amatulli, C., De Angelis, M., & Stoppani, A. (2019). Analyzing online reviews in hospitality: Data-driven opportunities for predicting the sharing of negative emotional content. Current Issues in Tourism, 22(15), 1904–1917. https://doi.org/10.1080/13683500.2019.1594723 .
- Anderson, E. W., & Mittal, V. (2000). Strengthening the satisfaction-profit chain. Journal of Service Research, 3(2), 107–120. https://doi.org/10.1177/109467050032001 .
Paper not yet in RePEc: Add citation now
- Aumüller, M., Bernhardsson, E., & Faithfull, A. (2020). ANN-Benchmarks: A benchmarking tool for approximate nearest neighbor algorithms. Information Systems, 87, 101374. https://doi.org/10.1016/j.is.2019.02.006 .
Paper not yet in RePEc: Add citation now
- Babu, M. M., Rahman, M., Alam, A., & Dey, B. L. (2021). Exploring big data-driven innovation in the manufacturing sector: Evidence from UK firms. Annals of Operations Research. https://doi.org/10.1007/s10479-021-04077-1 .
Paper not yet in RePEc: Add citation now
- Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors. International Journal of Hospitality Management, 27(3), 391–402. https://doi.org/10.1016/j.ijhm.2007.10.008 .
Paper not yet in RePEc: Add citation now
- Bhatti, S. H., Hussain, W. M. H. W., Khan, J., Sultan, S., & Ferraris, A. (2022). Exploring data-driven innovation: What’s missing in the relationship between big data analytics capabilities and supply chain innovation? Annals of Operations Research. https://doi.org/10.1007/s10479-022-04772-7 .
Paper not yet in RePEc: Add citation now
- Binder, P., Mair, M., Stummer, K., & Kessler, A. (2016). Organizational innovativeness and its results: A qualitative analysis of SME hotels in Vienna. Journal of Hospitality & Tourism Research, 40(3), 339–363. https://doi.org/10.1177/1096348013496277 .
Paper not yet in RePEc: Add citation now
- Bolden, D., Hadlock, P., Martin, M., Luther, A., & Taylor, L. (2017). The new digital reality for restaurants. Retrieved October 27, 2021, from https://www.bcg.com/fr-fr/publications/2017/technology-value-creation-strategy-new-digital-reality-restaurants .
Paper not yet in RePEc: Add citation now
- Bordeaux, N. (2019). Opinion | La livraison à domicile, un nouveau champ de croissance pour la restauration. Les Echos. Retrieved October 27, 2021, from https://www.lesechos.fr/idees-debats/cercle/opinion-la-livraison-a-domicile-un-nouveau-champ-de-croissance-pour-la-restauration-964118 .
Paper not yet in RePEc: Add citation now
Bresciani, S., Ciampi, F., Meli, F., & Ferraris, A. (2021). Using big data for co-innovation processes: Mapping the field of data-driven innovation, proposing theoretical developments and providing a research agenda. International Journal of Information Management, 60, 102347. https://doi.org/10.1016/j.ijinfomgt.2021.102347 .
Chan, H. K., Wang, X., Lacka, E., & Zhang, M. (2016). A mixed-method approach to extracting the value of social media data. Production and Operations Management, 25(3), 568–583. https://doi.org/10.1111/poms.12390 .
- Chick, J. (2021). The restaurant of the future: Engaging the next-generation consumer. Deloitte United States. Retrieved October 27, 2021, from https://www2.deloitte.com/us/en/pages/consumer-business/articles/restaurant-future-survey-technology-customer-experience.html .
Paper not yet in RePEc: Add citation now
Ciampi, F., Demi, S., Magrini, A., Marzi, G., & Papa, A. (2021). Exploring the impact of big data analytics capabilities on business model innovation: The mediating role of entrepreneurial orientation. Journal of Business Research, 123, 1–13. https://doi.org/10.1016/j.jbusres.2020.09.023 .
Clauzel, A., Delacour, H., & Liarte, S. (2019). When cuisine becomes less haute: The impact of expert ratings on consumers’ legitimacy judgments. Journal of Business Research, 105, 395–404. https://doi.org/10.1016/j.jbusres.2019.03.038 .
- Conseil G. (2021). Relevons ensemble les défis de la restauration. Gira Conseil. Retrieved October 27, 2021, from https://www.giraconseil.fr/ .
Paper not yet in RePEc: Add citation now
- Cukier, K. (2021). Commentary: How AI shapes consumer experiences and expectations. Journal of Marketing, 85(1), 152–155. https://doi.org/10.1177/0022242920972932 .
Paper not yet in RePEc: Add citation now
- Danneels, E., & Kleinschmidtb, E. J. (2001). Product innovativeness from the firm’s perspective: Its dimensions and their relation with project selection and performance. Journal of Product Innovation Management, 18(6), 357–373. https://doi.org/10.1111/1540-5885.1860357 .
Paper not yet in RePEc: Add citation now
- Daries, N., Cristobal-Fransi, E., Ferrer-Rosell, B., & Marine-Roig, E. (2018). Maturity and development of high-quality restaurant websites: A comparison of Michelin-starred restaurants in France, Italy and Spain. International Journal of Hospitality Management, 73, 125–137. https://doi.org/10.1016/j.ijhm.2018.02.007 .
Paper not yet in RePEc: Add citation now
- Dedeoğlu, B. B., Mariani, M., Shi, F., & Okumus, B. (2022). The impact of COVID-19 on destination visit intention and local food consumption. British Food Journal, 124(2), 634–653. https://doi.org/10.1108/BFJ-04-2021-0421 .
Paper not yet in RePEc: Add citation now
- Deltour, F., & Lethiais, V. (2014). L’innovation en PME et son accompagnement par les TIC: Quels effets sur la performance ? Systèmes D’information & Management, 19(2), 45–73. https://doi.org/10.3917/sim.142.0045 .
Paper not yet in RePEc: Add citation now
Ding, Y., & Keh, H. T. (2017). Consumer reliance on intangible versus tangible attributes in service evaluation: The role of construal level. Journal of the Academy of Marketing Science, 45(6), 848–865. https://doi.org/10.1007/s11747-017-0527-8 .
Duan, Y., Cao, G., & Edwards, J. S. (2020). Understanding the impact of business analytics on innovation. European Journal of Operational Research, 281(3), 673–686. https://doi.org/10.1016/j.ejor.2018.06.021 .
El Ouardighi, F., Feichtinger, G., & Fruchter, G. E. (2018). Accelerating the diffusion of innovations under mixed word of mouth through marketing–operations interaction. Annals of Operations Research, 264(1), 435–458. https://doi.org/10.1007/s10479-017-2649-2 .
- Ettlie, J. E., & Rosenthal, S. R. (2011). Service versus manufacturing innovation. Journal of Product Innovation Management, 28(2), 285–299. https://doi.org/10.1111/j.1540-5885.2011.00797.x .
Paper not yet in RePEc: Add citation now
- Evans, J. D. (1996). Straightforward statistics for the behavioral sciences. Brooks/Cole Pub. Co.
Paper not yet in RePEc: Add citation now
Forsman, H. (2011). Innovation capacity and innovation development in small enterprises. A comparison between the manufacturing and service sectors. Research Policy, 40(5), 739–750. https://doi.org/10.1016/j.respol.2011.02.003 .
Giannakis, M., Dubey, R., Yan, S., Spanaki, K., & Papadopoulos, T. (2022). Social media and sensemaking patterns in new product development: Demystifying the customer sentiment. Annals of Operations Research, 308(1), 145–175. https://doi.org/10.1007/s10479-020-03775-6 .
- Greene, J. (2020, October 29). Amazon now employs more than 1 million people. Washington Post. Retrieved June 27, 2021, from https://www.washingtonpost.com/technology/2020/10/29/amazon-hiring-pandemic-holidays/ .
Paper not yet in RePEc: Add citation now
- Hamilton, R., Ferraro, R., Haws, K. L., & Mukhopadhyay, A. (2021). Traveling with companions: The social customer journey. Journal of Marketing, 85(1), 68–92. https://doi.org/10.1177/0022242920908227 .
Paper not yet in RePEc: Add citation now
- Harr, K. K. L. (2008). Service dimensions of service quality impacting customer satisfaction of fine dining restaurants in Singapore. University of Nevada, Las Vegas. Retrieved from https://digitalscholarship.unlv.edu/thesesdissertations/686 .
Paper not yet in RePEc: Add citation now
Ho-Dac, N. N. (2020). The value of online user generated content in product development. Journal of Business Research, 112, 136–146. https://doi.org/10.1016/j.jbusres.2020.02.030 .
- Hoeffler, S. (2003). Measuring preferences for really new products. Journal of Marketing Research, 40(4), 406–420. https://doi.org/10.1509/jmkr.40.4.406.19394 .
Paper not yet in RePEc: Add citation now
- Hollebeek, L., & Rather, R. A. (2019). Service innovativeness and tourism customer outcomes. International Journal of Contemporary Hospitality Management, 31(11), 4227–4246. https://doi.org/10.1108/IJCHM-03-2018-0256 .
Paper not yet in RePEc: Add citation now
- Hubert, M., Florack, A., Gattringer, R., Eberhardt, T., Enkel, E., & Kenning, P. (2017). Flag up! – Flagship products as important drivers of perceived brand innovativeness. Journal of Business Research, 71, 154–163. https://doi.org/10.1016/j.jbusres.2016.09.001 .
Paper not yet in RePEc: Add citation now
- Hurley, R. F., & Hult, G. T. M. (1998). Innovation, market orientation, and organizational learning: An integration and empirical examination. Journal of Marketing, 62(3), 42. https://doi.org/10.2307/1251742 .
Paper not yet in RePEc: Add citation now
- Hwang, C.-L., & Yoon, K. (1981). Multiple attribute decision making: Methods and applications. Springer. https://doi.org/10.1007/978-3-642-48318-9 .
Paper not yet in RePEc: Add citation now
- Jin, N., Line, N. D., & Merkebu, J. (2016). Examining the impact of consumer innovativeness and innovative restaurant image in upscale restaurants. Cornell Hospitality Quarterly, 57(3), 268–281. https://doi.org/10.1177/1938965515619229 .
Paper not yet in RePEc: Add citation now
- Kamins, M. A., Alpert, F., & Perner, L. (2007). How do consumers know which brand is the market leader or market pioneer? Consumers’ inferential processes, confidence and accuracy. Journal of Marketing Management, 23(7–8), 590–611. https://doi.org/10.1362/026725707X229957 .
Paper not yet in RePEc: Add citation now
Kazadi, K., Lievens, A., & Mahr, D. (2016). Stakeholder co-creation during the innovation process: Identifying capabilities for knowledge creation among multiple stakeholders. Journal of Business Research, 69(2), 525–540. https://doi.org/10.1016/j.jbusres.2015.05.009 .
- Kim, E., Tang, L., & Bosselman, R. (2018). Measuring customer perceptions of restaurant innovativeness: Developing and validating a scale. International Journal of Hospitality Management, 74, 85–98. https://doi.org/10.1016/j.ijhm.2018.02.018 .
Paper not yet in RePEc: Add citation now
Kirova, V., & Vo-Thanh, T. (2019). Smartphone use during the leisure theme park visit experience: The role of contextual factors. Information & Management, 56(5), 742–753. https://doi.org/10.1016/j.im.2018.11.008 .
- Klein, J. F., Zhang, Y., Falk, T., Aspara, J., & Luo, X. (2020). Customer journey analyses in digital media: Exploring the impact of cross-media exposure on customers’ purchase decisions. Journal of Service Management, 31(3), 489–508. https://doi.org/10.1108/JOSM-11-2018-0360 .
Paper not yet in RePEc: Add citation now
Kleis, L., Chwelos, P., Ramirez, R. V., & Cockburn, I. (2012). Information technology and intangible output: The impact of IT investment on innovation productivity. Information Systems Research, 23(1), 42–59. https://doi.org/10.1287/isre.1100.0338 .
Kumar, V., Dixit, A., Javalgi, R. G., & Dass, M. (2016). Research framework, strategies, and applications of intelligent agent technologies (IATs) in marketing. Journal of the Academy of Marketing Science, 44(1), 24–45. https://doi.org/10.1007/s11747-015-0426-9 .
Kunz, W., Schmitt, B., & Meyer, A. (2011). How does perceived firm innovativeness affect the consumer? Journal of Business Research, 64(8), 816–822. https://doi.org/10.1016/j.jbusres.2010.10.005 .
- Lai, Y.-J., Liu, T.-Y., & Hwang, C.-L. (1994). TOPSIS for MODM. European Journal of Operational Research, 76(3), 486–500. https://doi.org/10.1016/0377-2217(94)90282-8 .
Paper not yet in RePEc: Add citation now
- Lamberton, C., & Stephen, A. T. (2016). A thematic exploration of digital, social media, and mobile marketing: Research evolution from 2000 to 2015 and an agenda for future inquiry. Journal of Marketing, 80(6), 146–172. https://doi.org/10.1509/jm.15.0415 .
Paper not yet in RePEc: Add citation now
Lee, H. L. (2018). Big data and the innovation cycle. Production and Operations Management, 27(9), 1642–1646. https://doi.org/10.1111/poms.12845 .
- Li, J., Xu, L., Tang, L., Wang, S., & Li, L. (2018). Big data in tourism research: A literature review. Tourism Management, 68, 301–323. https://doi.org/10.1016/j.tourman.2018.03.009 .
Paper not yet in RePEc: Add citation now
- Li, Q. (2013). A novel Likert scale based on fuzzy sets theory. Expert Systems with Applications, 40(5), 1609–1618. https://doi.org/10.1016/j.eswa.2012.09.015 .
Paper not yet in RePEc: Add citation now
- Ma, J., Ruan, D., Xu, Y., & Zhang, G. (2007). A fuzzy-set approach to treat determinacy and consistency of linguistic terms in multi-criteria decision making. International Journal of Approximate Reasoning, 44(2), 165–181. https://doi.org/10.1016/j.ijar.2006.07.007 .
Paper not yet in RePEc: Add citation now
- Mahmoud, M. A., Hinson, R. E., & Anim, P. A. (2018). Service innovation and customer satisfaction: The role of customer value creation. European Journal of Innovation Management, 21(3), 402–422. https://doi.org/10.1108/EJIM-09-2017-0117 .
Paper not yet in RePEc: Add citation now
- Mariani, M. (2020). Big data and analytics in tourism and hospitality: A perspective article. Tourism Review, 75(1), 299–303. https://doi.org/10.1108/TR-06-2019-0259 .
Paper not yet in RePEc: Add citation now
- Martin-Rios, C., & Ciobanu, T. (2019). Hospitality innovation strategies: An analysis of success factors and challenges. Tourism Management, 70, 218–229. https://doi.org/10.1016/j.tourman.2018.08.018 .
Paper not yet in RePEc: Add citation now
- Miles, M. B., Huberman, A. M., & Saldaña, J. (2020). Qualitative data analysis: A methods sourcebook (4th ed.). Sage.
Paper not yet in RePEc: Add citation now
- Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41. https://doi.org/10.2307/1251430 .
Paper not yet in RePEc: Add citation now
- Raymond, L., Bergeron, F., & Croteau, A.-M. (2013). Innovation capability and performance of manufacturing SMEs: The paradoxical effect of it integration. Journal of Organizational Computing and Electronic Commerce, 23(3), 249–272. https://doi.org/10.1080/10919392.2013.807714 .
Paper not yet in RePEc: Add citation now
- Rindfleisch, A., O’Hern, M., & Sachdev, V. (2017). The digital revolution, 3D printing, and innovation as data. Journal of Product Innovation Management, 34(5), 681–690. https://doi.org/10.1111/jpim.12402 .
Paper not yet in RePEc: Add citation now
- Robinot, E., & Giannelloni, J.-L. (2010). Do hotels’ “green” attributes contribute to customer satisfaction? Journal of Services Marketing, 24(2), 157–169. https://doi.org/10.1108/08876041011031127 .
Paper not yet in RePEc: Add citation now
Rosenbaum, M. S., Otalora, M. L., & Ramírez, G. C. (2017). How to create a realistic customer journey map. Business Horizons, 60(1), 143–150. https://doi.org/10.1016/j.bushor.2016.09.010 .
- Rubera, G., & Kirca, A. H. (2012). Firm innovativeness and its performance outcomes: A meta-analytic review and theoretical integration. Journal of Marketing, 76(3), 130–147. https://doi.org/10.1509/jm.10.0494 .
Paper not yet in RePEc: Add citation now
- Saaty, T. L. (1977). A scaling method for priorities in hierarchical structures. Journal of Mathematical Psychology, 15(3), 234–281. https://doi.org/10.1016/0022-2496(77)90033-5 .
Paper not yet in RePEc: Add citation now
- Saaty, T. L. (1980). The analytic hierarchy process: Planning, priority setting, resource allocation. McGraw-Hill.
Paper not yet in RePEc: Add citation now
- Sandvik, I. L., Duhan, D. F., & Sandvik, K. (2014). Innovativeness and profitability: An empirical investigation in the Norwegian hotel industry. Cornell Hospitality Quarterly, 55(2), 165–185. https://doi.org/10.1177/1938965514520963 .
Paper not yet in RePEc: Add citation now
- Sann, R., Lai, P.-C., & Liaw, S.-Y. (2020). Online complaining behavior: Does cultural background and hotel class matter? Journal of Hospitality & Tourism Management, 43, 80–90. https://doi.org/10.1016/j.jhtm.2020.02.004 .
Paper not yet in RePEc: Add citation now
- Saura, J. R., Ribeiro-Soriano, D., & Palacios-Marqués, D. (2022). Data-driven strategies in operation management: Mining user-generated content in Twitter. Annals of Operations Research. https://doi.org/10.1007/s10479-022-04776-3 .
Paper not yet in RePEc: Add citation now
- Sean Hyun, S., & Han, H. (2012). A model of a patron’s innovativeness formation toward a chain restaurant brand. International Journal of Contemporary Hospitality Management, 24(2), 175–199. https://doi.org/10.1108/09596111211206132 .
Paper not yet in RePEc: Add citation now
- Shamim, S., Yang, Y., Zia, N. U., & Shah, M. H. (2021). Big data management capabilities in the hospitality sector: Service innovation and customer generated online quality ratings. Computers in Human Behavior, 121, 106777. https://doi.org/10.1016/j.chb.2021.106777 .
Paper not yet in RePEc: Add citation now
Shankar, V., Venkatesh, A., Hofacker, C., & Naik, P. (2010). Mobile marketing in the retailing environment: Current insights and future research avenues. Journal of Interactive Marketing, 24(2), 111–120. https://doi.org/10.1016/j.intmar.2010.02.006 .
- Sorescu, A. (2017). Data-driven business model innovation. Journal of Product Innovation Management, 34(5), 691–696. https://doi.org/10.1111/jpim.12398 .
Paper not yet in RePEc: Add citation now
- Subramanian, A. (1996). Innovativeness: Redefining the concept. Journal of Engineering and Technology Management, 13(3–4), 223–243. https://doi.org/10.1016/S0923-4748(96)01007-7 .
Paper not yet in RePEc: Add citation now
Tan, T. F., & Staats, B. R. (2020). Behavioral drivers of routing decisions: Evidence from restaurant table assignment. Production and Operations Management, 29(4), 1050–1070. https://doi.org/10.1111/poms.13155 .
- Tsaur, S.-H., Chang, T.-Y., & Yen, C.-H. (2002). The evaluation of airline service quality by fuzzy MCDM. Tourism Management, 23(2), 107–115. https://doi.org/10.1016/S0261-5177(01)00050-4 .
Paper not yet in RePEc: Add citation now
Vo-Thanh, T., & Kirova, V. (2018). Wine tourism experience: A netnography study. Journal of Business Research, 83, 30–37. https://doi.org/10.1016/j.jbusres.2017.10.008 .
- Vo-Thanh, T., Vu, T.-V., Nguyen, N. P., Nguyen, D. V., Zaman, M., & Chi, H. (2022a). COVID-19, frontline hotel employees’ perceived job insecurity and emotional exhaustion: Does trade union support matter? Journal of Sustainable Tourism, 30(6), 1159–1176. https://doi.org/10.1080/09669582.2021.1910829 .
Paper not yet in RePEc: Add citation now
Vo-Thanh, T., Zaman, M., Hasan, R., Akter, S., & Dang-Van, T. (2022b). The service digitalization in fine-dining restaurants: A cost-benefit perspective. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-09-2021-1130 .
- Wall, E. A., & Berry, L. L. (2007). The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality. Cornell Hotel and Restaurant Administration Quarterly, 48(1), 59–69. https://doi.org/10.1177/0010880406297246 .
Paper not yet in RePEc: Add citation now
Wamba, S. F., Gunasekaran, A., Akter, S., Ren, S. J., Dubey, R., & Childe, S. J. (2017). Big data analytics and firm performance: Effects of dynamic capabilities. Journal of Business Research, 70, 356–365. https://doi.org/10.1016/j.jbusres.2016.08.009 .
- Wang, Y., & Ahmed, P. K. (2009). The moderating effect of the business strategic orientation on eCommerce adoption: Evidence from UK family run SMEs. The Journal of Strategic Information Systems, 18(1), 16–30. https://doi.org/10.1016/j.jsis.2008.11.001 .
Paper not yet in RePEc: Add citation now
Xiang, Z., Magnini, V. P., & Fesenmaier, D. R. (2015). Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet. Journal of Retailing and Consumer Services, 22, 244–249. https://doi.org/10.1016/j.jretconser.2014.08.005 .
Xu, B., Zheng, H., Xu, Y., & Wang, T. (2016). Configurational paths to sponsor satisfaction in crowdfunding. Journal of Business Research, 69(2), 915–927. https://doi.org/10.1016/j.jbusres.2015.06.040 .
Yang, G., Ji, G., & Tan, K. H. (2022). Impact of artificial intelligence adoption on online returns policies. Annals of Operations Research, 308(1), 703–726. https://doi.org/10.1007/s10479-020-03602-y .
- Yaseen, M. M., Sweis, R. J., Abdallah, A. B., Obeidat, B. Y., & Sweis, N. J. (2018). Benchmarking of TQM practices in the Jordanian pharmaceutical industry (a comparative study). Benchmarking: an International Journal, 25(9), 4058–4083. https://doi.org/10.1108/BIJ-04-2017-0076 .
Paper not yet in RePEc: Add citation now
- Zadeh, L. A. (1965). Fuzzy sets. Information and Control, 8(3), 338–353. https://doi.org/10.1016/S0019-9958(65)90241-X .
Paper not yet in RePEc: Add citation now
Zaman, M., Botti, L., & Vo-Thanh, T. (2016a). Weight of criteria in hotel selection: An empirical illustration based on TripAdvisor criteria. European Journal of Tourism Research, 13, 132–138.
Zaman, M., Botti, L., & Vo-Thanh, T. (2016b). Does managerial efficiency relate to customer satisfaction? The case of Parisian boutique hotels. International Journal of Culture, Tourism and Hospitality Research, 10(4), 455–470. https://doi.org/10.1108/IJCTHR-08-2015-0095 .
- Zaman, M., Hasan, R., & Shams, S. M. R. (2022). Impact of big data on tourism and hospitality: Challenges and organisational adaptation. In D. Vrontis, A. Thrassou, Y. Weber, S. M. R. Shams, E. Tsoukatos, & L. Efthymiou (Eds.), Business under crisis (Vol. II, pp. 185–202). Springer. https://doi.org/10.1007/978-3-030-76575-0_9 .
Paper not yet in RePEc: Add citation now
Zaman, M., Vo-Thanh, T., Hasan, R., & Babu, M. M. (2021). Mobile channel as a strategic distribution channel in times of crisis: A self-determination theory perspective. Journal of Strategic Marketing. https://doi.org/10.1080/0965254X.2021.1959629 .
Zhan, Y., Tan, K. H., Li, Y., & Tse, Y. K. (2018). Unlocking the power of big data in new product development. Annals of Operations Research, 270(1–2), 577–595. https://doi.org/10.1007/s10479-016-2379-x .
- Zhang, H., Gordon, S., Buhalis, D., & Ding, X. (2018). Experience value cocreation on destination online platforms. Journal of Travel Research, 57(8), 1093–1107. https://doi.org/10.1177/0047287517733557 .
Paper not yet in RePEc: Add citation now
- Zimmermann, H.-J. (1996). Fuzzy set theory-and its applications (3rd ed.). Springer. https://doi.org/10.1007/978-94-015-8702-0 .
Paper not yet in RePEc: Add citation now