- Agarwal S, Teas RK (2004) Cross-national applicability of a perceived risk‐value model. J Prod Brand Manage 13(4):242–256.
Paper not yet in RePEc: Add citation now
Albort-Morant G, Leal-Millán A, Cepeda-Carrion G, Henseler J (2018) Developing green innovation performance by fostering of organizational knowledge and coopetitive relations. RMS 12(2):499–517.
- Anderson DR, Burnham KP, Thompson WL (2000) Null hypothesis testing: Problems, prevalence, and an alternative. J Wildl Manag 64(4):912–923.
Paper not yet in RePEc: Add citation now
- Anderson JC, Gerbing DW (1998) Structural equation modeling in practice: A review and recommended two-step approach. Psychol Bull 103(3):411–423.
Paper not yet in RePEc: Add citation now
- Andreassen TW, Lindestad B (1998) Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise. Int J Serv Ind Manag 9(1):7–23.
Paper not yet in RePEc: Add citation now
- Babakus E, Bienstock CC, Van Scotter JR (2004) Linking perceived quality and customer satisfaction to store traffic and revenue growth. Decis Sci 35(4):713–737.
Paper not yet in RePEc: Add citation now
Baena-Arroyo MJ, García-Fernández J, Gálvez-Ruiz P, Grimaldi-Puyana M (2020) Analyzing consumer loyalty through service experience and service convenience: Differences between instructor fitness classes and virtual fitness classes. Sustainability 12(3):828.
- Baker J, Levy M, Grewal D (1992) An experimental approach to making retail store environmental decisions. J Retail 68(4):445.
Paper not yet in RePEc: Add citation now
- Bei LT, Chiao YC (2001) An integrated model for the effects of perceived product, perceived service quality, and perceived price fairness on consumer satisfaction and loyalty. J Consumer Satisfaction Dissatisfaction Complaining Behav 14(1):125–140.
Paper not yet in RePEc: Add citation now
- Bem SL (1974) The measurement of psychological androgyny. J Consult Clin Psychol 42(2):155–162.
Paper not yet in RePEc: Add citation now
- Bem SL (1981) Gender schema theory. Psychol Rev 88(4):354–364.
Paper not yet in RePEc: Add citation now
- Beneke J, Flynn R, Greig T, Mukaiwa M (2013) The influence of perceived product quality, relative price and risk on customer value and willingness to buy: A study of private label merchandise. J Prod Brand Manage 22(3):218–228.
Paper not yet in RePEc: Add citation now
- Benoit S, Klose S, Ettinger A (2017) Linking service convenience to satisfaction: Dimensions and key moderators. J Serv Mark 31(6):527–538.
Paper not yet in RePEc: Add citation now
- Bergkvist L, Rossiter JR (2007) The predictive validity of multiple-item versus single-item measures of the same constructs. J Mark Res 44(2):175–184.
Paper not yet in RePEc: Add citation now
- Berry LL (1986) Retail businesses are services businesses. J Retail 62(1):3–6.
Paper not yet in RePEc: Add citation now
- Berry LL, Seiders K, Grewal D (2002) Understanding service convenience. J Mark 66(3):1–17.
Paper not yet in RePEc: Add citation now
- Bitner MJ (1990) Evaluating service encounters: The effects of physical surroundings and employee responses.Journal of Marketing54(2):69–82.
Paper not yet in RePEc: Add citation now
Bolton RN, Drew JH (1991) A multistage model of customers’ assessments of service quality and value. J Consum Res 17(4):375–384.
- Bomey N (2020) ‘Can these 13 retailers survive coronavirus? Permanent store closings, bankruptcies coming. ’ USA Today. May 8.
Paper not yet in RePEc: Add citation now
- Boulding W, Kalra A, Staelin R, Zeithaml VA (1993) A dynamic process model of service quality: From expectations to behavioral intentions. J Mark Res 30(1):7–27.
Paper not yet in RePEc: Add citation now
Bouncken RB, Kraus S, Roig-Tierno N (2021) Knowledge- and innovation-based business models for future growth: digitalized business models and portfolio considerations. RMS 15(1):1–14.
- Brady MK, Knight GA, Cronin JJ Jr, Tomas G, Hult M, Keillor BD (2005) Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models. J Retail 81(3):215–230.
Paper not yet in RePEc: Add citation now
- Brown LG (1990) Convenience in services marketing. J Serv Mark 4(1):53–59.
Paper not yet in RePEc: Add citation now
- Camhi J(2017) Walmart’s Online Sales Soar. Business Insider. http://www.businessinsider.com/walmarts-online-sales-soar-2017-5 . Accessed May 2019.
Paper not yet in RePEc: Add citation now
- Chang KC, Chen MC, Hsu CL, Kuo NT (2010) The effect of service convenience on post-purchasing behaviours. Industrial Manage Data Syst 110(9):1420–1443.
Paper not yet in RePEc: Add citation now
- Chang TZ, Wildt AR (1994) Price, product information, and purchase intention: An empirical study. J Acad Mark Sci 22(1):16–27.
Paper not yet in RePEc: Add citation now
- Chang YW, Polonsky MJ (2012) The influence of multiple types of service convenience on behavioral intentions: The mediating role of consumer satisfaction in a Taiwanese leisure setting. Int J Hospitality Manage 31(1):107–118.
Paper not yet in RePEc: Add citation now
- Chang YY, Hughes P, Hodgkinson I, Chang CY, Seih YT (2021) The antecedents of corporate entrepreneurship: Multilevel, multisource evidence. RMS 2021:1–36.
Paper not yet in RePEc: Add citation now
- Chen MC, Chang KC, Hsu CL, Yang IC (2011) Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model. Asia Pac J Mark Logistics 23(3):386–410.
Paper not yet in RePEc: Add citation now
- Cheung F, Lucas RE (2014) Assessing the validity of single-item life satisfaction measures: Results from three large samples. Qual Life Res 23(10):2809–2818.
Paper not yet in RePEc: Add citation now
- Chiou JS (2004) The antecedents of consumers’ loyalty toward Internet service providers. Inf Manag 41(6):685–695.
Paper not yet in RePEc: Add citation now
- Clauss T, Kraus S, Kallinger FL, Bican PM, Brem A, Kailer N (2020) Organizational ambidexterity and competitive advantage: The role of strategic agility in the exploration-exploitation paradox. J Innov Knowl. https://doi.org/10.1016/j.jik.2020.07.003 .
Paper not yet in RePEc: Add citation now
- Coase RH (1937) The nature of the firm. Economica 4(16):386–405.
Paper not yet in RePEc: Add citation now
- Cohen J (1988) Statistical Power Analysis for the Behavioral Sciences. Lawrence Erlbaum Associates, Hillsdale, NJ, pp 18–74.
Paper not yet in RePEc: Add citation now
- Cohen J (1994) The earth is round (p<. 05). Am Psychol 49(12):997–1003.
Paper not yet in RePEc: Add citation now
- Collier J, Sherrell DL (2010) Examining the influence of control and convenience in a self-service setting. J Acad Mark Sci 38(4):490–509.
Paper not yet in RePEc: Add citation now
Collier JE, Moore RS, Horky A, Moore ML (2015) Why the little things matter: Exploring situational influences on customers’ self-service technology decisions. J Bus Res 68(3):703–710.
- Cooil B, Keiningham TL, Aksoy L, Hsu M (2007) A longitudinal analysis of customer satisfaction and share of wallet: Investigating the moderating effect of customer characteristics. J Mark 71(1):67–83.
Paper not yet in RePEc: Add citation now
- Cronin JJ Jr, Brady MK, Hult GT (2000) Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. J Retail 76(2):193–218.
Paper not yet in RePEc: Add citation now
- Cudeck R, Browne MW (1983) Cross-validation of covariance structures. Multivar Behav Res 18(2):147–167.
Paper not yet in RePEc: Add citation now
Darden WR, Babin BJ (1994) Exploring the concept of affective quality: Expanding the concept of retail personality. J Bus Res 29(2):101–109.
- Davis MA, Miles G, McDowell WC (2008) Environmental scanning as a moderator of strategy–performance relationships: An empirical analysis of physical therapy facilities. Health Serv Manage Res 21(2):81–92.
Paper not yet in RePEc: Add citation now
- De Chernatony L (2009) Towards the holy grail of defining brand. Mark Theory 9(1):101–105.
Paper not yet in RePEc: Add citation now
- De Gooijer JG (1995) Cross-validation criteria for covariance structures. Commun Statistics-Simulation Comput 24(1):1–16.
Paper not yet in RePEc: Add citation now
- Deshpandé R, Farley JU, Webster FE Jr (1993) Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrad analysis. J Mark 57(1):23–37.
Paper not yet in RePEc: Add citation now
- Devaraj S, Matta KF, Conlon E (2001) Product and service quality: The antecedents of customer loyalty in the automotive industry. Prod Oper Manage 10(4):424–439.
Paper not yet in RePEc: Add citation now
- Dodds WB, Monroe KB (1985) The effect of brand and price information on subjective product evaluations. In: Elizabeth C, Hirschman, Holbrook MB (eds) Advances in Consumer Research. Association for Consumer Research, Provo, UT, pp 85–90.
Paper not yet in RePEc: Add citation now
- Dodds WB, Monroe KB, Grewal D (1991) Effects of price, brand, and store information on buyers’ product evaluations. J Mark Res 28(3):307–319.
Paper not yet in RePEc: Add citation now
- Donovan RJ, Rossiter JR (1982) Store atmosphere: An environmental psychology approach. J Retail 58(1):34–57.
Paper not yet in RePEc: Add citation now
- Durvasula S, Lysonski S, Mehta SC, Tang BP (2004) Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry. J Financial Serv Mark 8(4):314–326.
Paper not yet in RePEc: Add citation now
- Fabrizio CM, Kaczam F, de Moura GL, da Silva LS, da Silva WV, da Veiga CP (2021) Competitive advantage and dynamic capability in small and medium-sized enterprises: A systematic literature review and future research directions. RMS 2021:1–32.
Paper not yet in RePEc: Add citation now
- Fornell C, Larcker DF (1981) Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 18(1):39–50.
Paper not yet in RePEc: Add citation now
- Gagliano KB, Hathcote J (1994) Customer expectations and perceptions of service quality in retail apparel specialty stores. J Serv Mark 8(1):60–71.
Paper not yet in RePEc: Add citation now
- Gale BT (1994) Managing Customer Value. The Free Press, New York, NY.
Paper not yet in RePEc: Add citation now
- Gooding SKS (1995) Quality, sacrifice, and value in hospital choice. Mark Health Serv 15(4):24–31.
Paper not yet in RePEc: Add citation now
- Greenwald A, Gonzalez R, Harris RJ, Guthrie D (1996) Effect sizes and p values: What should be reported and what should be replicated? Psychophysiology 33(2):175–183.
Paper not yet in RePEc: Add citation now
- Gremler DD, Brown SW (1999) The loyalty ripple effect: Appreciating the full value of customers. Int J Serv Ind Manag 10(3):271–293.
Paper not yet in RePEc: Add citation now
- Gross BL, Sheth JN (1989) Time-oriented advertising: A content analysis of United States magazine advertising, 1890–1988. J Mark 53(4):76–83.
Paper not yet in RePEc: Add citation now
- Hedges & Company (2018) Online Parts Sales to Top $10 Billion in 2018. https://hedgescompany.com/blog/2018/04/online-parts-sales-to-top-10-billion-in-2018 . Accessed June 6 2020.
Paper not yet in RePEc: Add citation now
Holbrook MB, Lehmann DR (1981) Allocating discretionary time: Complementarity among activities. J Consum Res 7(4):395–406.
- Homburg C (1991) Cross-validation and information criteria in causal modeling. J Mark Res 28(2):137–144.
Paper not yet in RePEc: Add citation now
- Houston MB, Bettencourt LA, Wenger S (1998) The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective. Psychol Mark 15(8):735–753.
Paper not yet in RePEc: Add citation now
- Hsu CL, Chen MC, Chang KC, Chao CM (2010) Applying loss aversion to investigate service quality in logistics: A moderating effect of service convenience. Int J Oper Prod Manage 30(5):508–525.
Paper not yet in RePEc: Add citation now
- Jha S, Deitz GD, Babakus E, Yavas U (2013) The role of corporate image for quality in the formation of attitudinal service loyalty. J Service Res 16(2):155–170.
Paper not yet in RePEc: Add citation now
- Jones MA, Mothersbaugh DL, Beatty SE (2003) The effects of locational convenience on customer repurchase intentions across service types. J Serv Mark 17(7):701–712.
Paper not yet in RePEc: Add citation now
- Keiningham TL, Perkins-Munn T, Evans H (2003) The impact of customer satisfaction on share-of-wallet in a business-to-business environment. J Service Res 6(1):37–50.
Paper not yet in RePEc: Add citation now
- Kosman J Auto companies hurting from latest rival - Amazon. New York Post(2017) http://nypost.com/2017/07/05/auto-companies-hurting-from-latest-rival-amazon/ . Accessed June 10 2020.
Paper not yet in RePEc: Add citation now
- Kraus S, Rigtering JC, Hughes M, Hosman V (2012) Entrepreneurial orientation and the business performance of SMEs: A quantitative study from the Netherlands. RMS 6(2):161–182.
Paper not yet in RePEc: Add citation now
- Laney B(2016), February 2 Is the death of brick and mortar retail on the horizon? No, and here’s why. Retrieved from http://alerttech.net/brick-and-mortar-retail/ . Accessed December 10 2021.
Paper not yet in RePEc: Add citation now
Larson RC (1987) OR forum-perspectives on queues: Social justice and the psychology of queueing. Oper Res 35(6):895–905.
- Leisen B (2006) Access convenience of competitor: The insulating effects of service quality and satisfaction on switching intent. Serv Mark Q 28(2):41–55.
Paper not yet in RePEc: Add citation now
- Leung SO, Xu ML (2013) Single-item measures for subjective academic performance, self-esteem, and socioeconomic status. J Social Service Res 39(4):511–520.
Paper not yet in RePEc: Add citation now
- Lomax RG, Schumacker RE (2004) A Beginner’s Guide to Structural Equation Modeling. Lawrence Erlbaum Associates, Mahwah, NJ.
Paper not yet in RePEc: Add citation now
- Lovelock CH, Wirtz J (2000) Service Marketing. Prentice Hall, Upper Saddle River, NJ.
Paper not yet in RePEc: Add citation now
- MacKinnon DP, Lockwood CM, Hoffman JM, West SG, Sheets V (2002) A comparison of methods to test mediation and other intervening variable effects. Psychol Methods 7(1):83.
Paper not yet in RePEc: Add citation now
Mantrala MK, Levy M, Kahn BE, Fox EJ, Gaidarev P, Dankworth B, Shah D (2009) Why is assortment planning so difficult for retailers? A framework and research agenda. J Retail 85(1):71–83.
- McDougall GH, Levesque T (2000) Customer satisfaction with services: Putting perceived value into the equation. J Serv Mark 14(5):392–410.
Paper not yet in RePEc: Add citation now
McDowell WC, Peake WO, Coder L, Harris ML (2018) Building small firm performance through intellectual capital development: Exploring innovation as the “black box”. J Bus Res 88:321–327.
McDowell WC, Wilson RC, Kile CO Jr (2016) An examination of retail website design and conversion rate. J Bus Res 69(11):4837–4842.
- Mehrabian A, Russell JA (1974) An Approach to Environmental Psychology. MIT Press, Cambridge, MA.
Paper not yet in RePEc: Add citation now
- Meyer-Waarden L (2007) The effects of loyalty programs on customer lifetime duration and share of wallet. J Retail 83(2):223–236.
Paper not yet in RePEc: Add citation now
- Mitchell A (2003) Rethink brand experience. Brand Strategy 174(8):40.
Paper not yet in RePEc: Add citation now
- Mittal V, Kamakura WA (2001) Satisfaction, repurchase intent, and repurchase behavior: Investigating the moderating effect of customer characteristics. J Mark Res 38(1):131–142.
Paper not yet in RePEc: Add citation now
- Moeller S, Fassnacht M, Ettinger A (2009) Retaining customers with shopping convenience. J Relat Mark 8(4):313–329.
Paper not yet in RePEc: Add citation now
Mpinganjira M (2015) Online store service convenience, customer satisfaction and behavioural intentions: A focus on utilitarian oriented shoppers. J Econ Behav Stud 7(1J):36–49.
- Narasimhan R, Ghosh S, Mendez D (1993) A dynamic model of product quality and pricing decisions on sales response. Decis Sci 24(5):893–908.
Paper not yet in RePEc: Add citation now
- Nguyen DT, DeWitt T, Russell-Bennett R (2012) Service convenience and social servicescape: Retail vs hedonic setting. J Serv Mark 26(4):265–277.
Paper not yet in RePEc: Add citation now
- Nichols AL, Webster GD (2013) The single-item need to belong scale. Pers Indiv Differ 55(2):189–192.
Paper not yet in RePEc: Add citation now
- Nunnally J (1978) Psychometric Theory. McGraw-Hill, New York, NY.
Paper not yet in RePEc: Add citation now
- Oliver RL (1999) Whence consumer loyalty. J Mark 63(1):33–44.
Paper not yet in RePEc: Add citation now
- Ostrom A, Iacobucci D (1995) Consumer trade-offs and the evaluation of services. J Mark 59(1):17–28.
Paper not yet in RePEc: Add citation now
- Otnes C, McGrath MA (2001) Perceptions and realities of male shopping behavior. J Retail 77(1):111–137.
Paper not yet in RePEc: Add citation now
- Parasuraman A, Zeithaml VA, Berry LL (1985) A conceptual model of service quality and its implications for future research. J Mark 49(4):41–50.
Paper not yet in RePEc: Add citation now
- Parasuraman A, Zeithaml VA, Berry LL (1988) Servqual: A multiple-item scale for measuring consumer perceptions of service quality. J Retail 64(1):12–40.
Paper not yet in RePEc: Add citation now
- Patterson PG, Spreng RA (1997) Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: An empirical examination. Int J Serv Ind Manag 8(5):414–434.
Paper not yet in RePEc: Add citation now
- Petrescu M (2013) Marketing research using single-item indicators in structural equation models. J Mark Analytics 1(2):99–117.
Paper not yet in RePEc: Add citation now
- Pine BJ, Pine J, Gilmore JH (1999) The experience economy: Work is theatre & every business a stage. Harvard Business Press, Cambridge, MA.
Paper not yet in RePEc: Add citation now
- Podsakoff PM, MacKenzie SB, Lee JY, Podsakoff NP (2003) Common method biases in behavioral research: A critical review of the literature and recommended remedies. J Appl Psychol 88(5):879.
Paper not yet in RePEc: Add citation now
- Postmes T, Haslam SA, Jans L (2013) A single-item measure of social identification: Reliability, validity, and utility. Br J Soc Psychol 52(4):597–617.
Paper not yet in RePEc: Add citation now
- Prahalad CK, Ramaswamy V (2004) Co-creation experiences: the next practice in value creation. J Interact Mark 18(3):5–14.
Paper not yet in RePEc: Add citation now
Puccinelli NM, Goodstein RC, Grewal D, Price R, Raghubir P, Stewart D (2009) Customer experience management in retailing: Understanding the buying process. J Retail 85(1):15–30.
- Reichheld FF (1996) Learning from customer defections. Harvard Business Rev 74(2):56–69.
Paper not yet in RePEc: Add citation now
- Reichheld FF, Sasser WE (1990) Zero defection: Quality comes to services. Harvard Business Rev 68(5):105–111.
Paper not yet in RePEc: Add citation now
- Rosen B(2017) GameStop closures: Is this the end of brick-and-mortar video game shops? http://www.csmonitor.com/Business/2017/0326/GameStop-closures-Is-this-the-end-of-brick-and-mortar-video-game-shops Accessed May 20 2020.
Paper not yet in RePEc: Add citation now
- Rossiter JR (2002) The C-OAR-SE procedure for scale development in marketing. Int J Res Mark 19(4):305–335.
Paper not yet in RePEc: Add citation now
- Rowley J (1998) Quality measurement in the public sector: Some perspectives from the service quality literature. Total Qual Manag 9(2–3):321–333.
Paper not yet in RePEc: Add citation now
Roy SK, Lassar WM, Shekhar V (2016) Convenience and satisfaction: Mediation of fairness and quality. Serv Ind J 36(5–6):239–260.
- Roy SK, Shekhar V, Quazi A, Quaddus M (2020) Consumer engagement behaviors: Do service convenience and organizational characteristics matter. J Service Theory Pract 30(2):195–232.
Paper not yet in RePEc: Add citation now
- Ryu K, Lee HR, Gon Kim W (2012) The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. Int J Contemp Hospitality Manage 24(2):200–223.
Paper not yet in RePEc: Add citation now
- Schneider B, White SS, Paul MC (1998) Linking service climate and customer perceptions of service quality: Tests of a causal model. J Appl Psychol 83(2):150–163.
Paper not yet in RePEc: Add citation now
- Seiders K, Berry LL (1998) Service fairness: What it is and why it matters. Acad Manage Perspect 12(2):8–20.
Paper not yet in RePEc: Add citation now
- Seiders K, Voss GB, Godfrey AL, Grewal D (2007) SERVCON: Development and validation of a multidimensional service convenience scale. J Acad Mark Sci 35(1):144–156.
Paper not yet in RePEc: Add citation now
- Sen S, Stafford MR, Babakus E(2005) Development and validation of a service convenience model. In: Beth A. Walker and Mark B. Houston (eds.). Proceedings of AMA Summer Educator’s Conference, pp 283–284.
Paper not yet in RePEc: Add citation now
- Shankar A, Gupta M, Tiwari AK, Behl A(2021) How does convenience impact showrooming intention? Omnichannel retail strategies to manage global retail apocalypse.Journal of Strategic Marketing1–22.
Paper not yet in RePEc: Add citation now
Shankar A, Rishi B (2020) Convenience matter in mobile banking adoption intention? Australasian Mark J 28(4):273–285.
- Sharma P, Chen IS, Luk ST (2012) Gender and age as moderators in the service evaluation process. J Serv Mark 26(2):102–114.
Paper not yet in RePEc: Add citation now
- Shelley SI (1984) Research Methods in Nursing and Health. Scott Foresman & Co, Northbrook, IL.
Paper not yet in RePEc: Add citation now
- Sirohi N, McLaughlin EW, Wittink DR (1998) A model of consumer perceptions and store loyalty intentions for a supermarket retailer. J Retail 74(2):223–245.
Paper not yet in RePEc: Add citation now
- Snoj B, Pisnik Korda A, Mumel D (2004) The relationships among perceived quality, perceived risk and perceived product value. J Prod Brand Manage 13(3):156–167.
Paper not yet in RePEc: Add citation now
- Song Y, Escobar O, Arzubiaga U, De Massis A (2021) The digital transformation of a traditional market into an entrepreneurial ecosystem. RMS 18:1–24.
Paper not yet in RePEc: Add citation now
- Stafford MR (1996) Demographic discriminators of service quality in the banking industry. J Serv Mark 10(4):6–22.
Paper not yet in RePEc: Add citation now
- Storbacka K, Strandvik T, Grönroos C (1994) Managing customer relationships for profit: The dynamics of relationship quality. Int J Serv Ind Manag 5(5):21–38.
Paper not yet in RePEc: Add citation now
- Sullivan GM, Feinn F (2012) Using effect size—or why the P value is not enough. J Graduate Med Educ 4(3):279–282.
Paper not yet in RePEc: Add citation now
- Sweeney JC, Soutar GN, Johnson LW (1999) The role of perceived risk in the quality-value relationship: A study in a retail environment. J Retail 75(1):77–105.
Paper not yet in RePEc: Add citation now
- Taylor S (1994) The effects of filled waiting time and service provider control over the delay on evaluations of service. J Acad Mark Sci 23(1):38–48.
Paper not yet in RePEc: Add citation now
- Wanous JP, Reichers AE, Hudy MJ (1997) Overall job satisfaction: How good are single-item measures? J Appl Psychol 82(2):247–252.
Paper not yet in RePEc: Add citation now
Weyer J, Tiberius V, Bican P, Kraus S (2020) Digitizing grocery retailing: The role of emerging technologies in the value chain. Int J Innov Technol Manage 17(08):1–5.
- Wilkins S, Hazzam J, Megicks P(2021) Consumers’ propensity for rollover service contracts: The influences of perceived value, convenience and trust on service loyalty.Journal of Strategic Marketing1–16.
Paper not yet in RePEc: Add citation now
- Williamson OE (1975) Markets and hierarchies: Analysis and antitrust implications: A study in the economics of internal organization. University of Illinois Academy for Entrepreneurial Leadership Historical Research Reference in Entrepreneurship, Urbana-Champaign.
Paper not yet in RePEc: Add citation now
- Williamson OE (1981) The economics of organization: The transaction cost approach. Am J Sociol 87(3):548–577.
Paper not yet in RePEc: Add citation now
- Wirtz J, Mattila AS, Oo Lwin M (2007) How effective are loyalty reward programs in driving share of wallet? J Service Res 9(4):327–334.
Paper not yet in RePEc: Add citation now
- Woodruff RB (1997) Customer value: The next source for competitive advantage. J Acad Mark Sci 25(2):139–153.
Paper not yet in RePEc: Add citation now
- Yu H, Fang W (2009) Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market. Total Qual Manag 20(11):1273–1285.
Paper not yet in RePEc: Add citation now
- Yu H(2017) Why the Macy’s death spiral isn’t the end of retail. http://fortune.com/2017/01/11/macys-death-retail-department-stores/ Accessed May 20 2020.
Paper not yet in RePEc: Add citation now
- Zeithaml VA (1981) How consumer evaluation processes differ between goods and services. Mark Serv 9(1):25–32.
Paper not yet in RePEc: Add citation now
- Zeithaml VA (1988) Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. J Mark 52(3):2–22.
Paper not yet in RePEc: Add citation now
- Zeithaml VA, Berry LL, Parasuraman A (1996) The behavioral consequences of service quality. J Mark 60(2):31–46.
Paper not yet in RePEc: Add citation now