The TCM Group | Putting People First™️

❗Is your organisation stuck in a cycle of conflict, complaints, and costly casework? There’s a better way. Join us for a special webinar on Thurs 11 Sep exploring how TCM’s award-winning Resolution Framework™ is helping organisations move from process to people, restoring trust, resolving issues early, and building healthier workplace cultures. Hear from: ✔️ David Liddle, TCM CEO and HR’s Most Influential Thinker 2025 ✔️ Anna Spragg, Head of EDI at IDS, on implementing the Framework in complex settings ✔️ Eunice O., People & Culture, on the tools and support needed for sustainable change 📅 Discover what resolution looks like in practice: real stories, practical insights, and a vision for transforming how we lead, support, and resolve. 👉 Register now! https://lnkd.in/gesdJrH7 #hr #er #peopleandculture #resolution #resolutionframework #consultancy

We were thrilled to launch The Mediation Exchange last week: TCM’s brand-new community of practice, exclusively for TCM Accredited Mediators. This space brings practitioners together every two months to share insights, reflect on live cases, and grow in confidence and connection. 🎯 Highlights from our first session: • When is it too early - or too late - for mediation? • Coaching as a complement to mediation. • Solo vs co-mediation – best practice in action. • Managing curveballs and expectations. • Avoiding “tick-box” mediation. • Embedding informal resolution in workplace culture. 💡 Key takeaways: • Early engagement is vital, but timing must be right. • Coaching boosts mindset and confidence for parties. • Mediation should always be voluntary, not a checkbox. • Internal mediation needs infrastructure, supervision, and visibility. • Honest first conversations set the tone for success. It was inspiring to see practitioners sharing openly about challenges like hybrid cases, cultural dynamics, skill fade, and the emotional toll of mediation. This kind of peer learning is exactly what The Mediation Exchange is here to support. We’re also excited to share that our CEO David Liddle will be joining a future session to hear directly from our mediator community. Find out more here: https://lnkd.in/eiWqQA2W #TheMediationExchange #TCMAccreditedMediator #ConflictResolution #WorkplaceMediation #RestorativePractice #ProfessionalDevelopment #MediationCommunity

💡 Top tips for handling conflict between leaders: 🔹 Separate the people from the problem – focus on resolving the issue, not differences in values. 🔹 Shift from power to needs – move away from who’s “right” or “wrong” and focus on underlying interests. 🔹 Set a clear, shared agenda – agree in advance what will be discussed to provide structure. 🔹 Ensure both sides approve the negotiation points – this builds ownership and trust in the process. Ready for resolution? 👉 Explore TCM's conflict coaching services: https://lnkd.in/evwsUzvJ 👉 And our mediation services and training: https://lnkd.in/e9c9mZHJ (Insights via HR magazine, image via The Economist) #mediation #conflict #leaders #resolution #hr

📣 Don't miss your chance to join this webinar tomorrow and discover how to enhance investigations in healthcare:

🎉 Celebrating the incredible team at the Institute of Development Studies (IDS) as our Customer of the Week! Together, we’ve been on a transformative journey to create a respectful, inclusive culture – grounded in kindness, empathy, and early resolution. ✨ A huge milestone? The launch of IDS’ new Respect Policy and Report + Support platform – the result of 18 months of research and engagement. As Julia S., HR Advisor, shared: “By combining conflict management coaching and mediation with the Respect Project, underpinned by the Resolution Index, we’ve been able to put people and resolution right at the heart of our approach.” 👏 Congratulations to Julia, Anna Spragg (Head of EDI), Kenya Simpson Martín (Assoc.) (Human Resources Advisor), the whole IDS team and our consultant partner Laura May, PhD for showing what values-led leadership and systemic change can achieve. 👉 Discover more about IDS’ journey: https://lnkd.in/gJiMKeeK #leadership #hr #coaching #mediation #resolution #workplaceculture #consultancy

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