Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
147271 Views
506 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I have an issue with the sound popping/cracking when I adjust the volume in the Spotify app - but no other. The issue appears on both Sony STR-DN1080 and Marantz Cinema 60. However, it is not an issue on their native apps (Sony and Marantz). Only Spo...
I have an issue with the sound popping/cracking when I adjust the volume in the Spotify app - but no other. The issue appears on both Sony STR-DN1080 and Marantz Cinema 60. However, it is no...
Spotify Star
265 Views
3 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 16 pro, Apple Watch series 10Operating System(iOS 18.6.2 My Question or IssueYesterday my Spotify icon disappeared from the face of my Apple Watch for no apparent reason I updated the software on my phone turned my w...
Plan Premium Country UK Device (iPhone 16 pro, Apple Watch series 10 Operating System (iOS 18.6.2 My Question or Issue Yesterday my Spotify icon disappeared from the face of my Apple...
70 Views
0 replies
0 likes
Plan Premium Country USA Device iPhone 16 plus Operating System iOS 18.6 My Question or Issue When I want to search for a song or prompt Siri with a specific command (“hey siri, play Michael Jackson”) she repeatedly says some version of “there was a ...
Plan Premium Country USA Device iPhone 16 plus Operating System iOS 18.6 My Question or Issue When I want to search for a song or prompt Siri with a specific command (“hey ...
Visitor
3150 Views
46 replies
0 likes
Example: Spotify makes a playlist full of songs that I enjoy, but I don’t have them in my Liked Songs. Instead of having to like every single song individually (which bugs my app out sometimes), I should be able to add an entire playlist to my Liked ...
Example: Spotify makes a playlist full of songs that I enjoy, but I don’t have them in my Liked Songs. Instead of having to like every single song individually (which bugs my app out sometimes), I sh...
Visitor
48533 Views
31 replies
10 likes
PlanPremium FamilyCountryEnglandDeviceiPhone 12 ProOperating SystemiOS 18.6.1My Question or Issuethe volume mixer shows my volume is at full, but the actual output volume of my music is more than halved. it usually happens when i wake my phone screen...
Plan Premium Family Country England Device iPhone 12 Pro Operating System iOS 18.6.1 My Question or Issue the volume mixer shows my volume is at full, but the actual output volume of my musi...
Moderator
202 Views
1 replies
0 likes
PlanPremiumCountryGermany Operating System(newest versions at time of writing for OSes and Spotify App) My Question or IssueSiri on the Apple Watch to play a Song on Spotify no longer works on the watch after the latest OS-Updates (to 17.1.1 and 10.1...
Plan Premium Country Germany Operating System (newest versions at time of writing for OSes and Spotify App) My Question or Issue Siri on the Apple Watch to play a Song ...
Regular
10389 Views
43 replies
7 likes
My Question or IssueToday my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone to the latest iOS and it still is pausing. I measured the ti...
My Question or Issue Today my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone...
Newbie
8507 Views
22 replies
0 likes
hola, no puedo descargar musica en mi Iphone, elimine todos los dispositivos asociados a la cuenta y aun asi persiste el problema
hola, no puedo descargar musica en mi Iphone, elimine todos los dispositivos asociados a la cuenta y aun asi persiste el problema
Visitor
7058 Views
4 replies
1 likes
PlanPremiumCountryUSADeviceiPhone 15 ProOperating SystemiOS 18.6.1 My Question or IssueWhen I open the Spotify app, my music does not load, the app freezes, I am unable to click on any playlist, and if I can click, the loading page is where I am stuc...
Plan Premium Country USA Device iPhone 15 Pro Operating System iOS 18.6.1 My Question or Issue When I open the Spotify app, my music does not load, the app freezes, I am unable to ...
Newbie
257 Views
1 replies
0 likes
On the Spotify iOS app (version 9.0.58), the app homescreen widget is now.. very ugly and doesn’t have the same functionality as before (showing top albums listened to). Please restore the previous functionality as “play song radio” is never — never ...
On the Spotify iOS app (version 9.0.58), the app homescreen widget is now.. very ugly and doesn’t have the same functionality as before (showing top albums listened to). Please restore the previous f...
Casual Listener
2020 Views
16 replies
7 likes
PlanPremiumCountrySaint Vincent and the GrenadinesDeviceiPhone 11 and Macbook Pro 2015Operating SystemLatest for both My Question or IssueThe music keeps cutting off, sometimes it takes longer sometimes quicker, as though someone else is using the ac...
Plan Premium Country Saint Vincent and the Grenadines Device iPhone 11 and Macbook Pro 2015 Operating System Latest for both My Question or Issue The music keeps cutting off, sometim...
Newbie
2014 Views
3 replies
0 likes
Hello,For 3 days now I can no longer play Spotify music via Volumio with the Spotify Plugin. All software is up-to-date. Playing via the Spotify app does not work either. The device is also not displayed in the Spotify app and Spotify says that local...
Hello, For 3 days now I can no longer play Spotify music via Volumio with the Spotify Plugin. All software is up-to-date. Playing via the Spotify app does not work either. The device is also not dis...
Visitor
12187 Views
25 replies
5 likes
PlanPremiumCountryUSADeviceiPhone 15 Pro, iPhone 16 Pro Max, iPad 5th Gen 12.9", M2 Macbook Pro, M4 Macbook Pro, Older intel Macbook Pro ...Operating SystemCurrent OS on all devices My Question or IssueI sync Spotify across a ton of devices even beyo...
Plan Premium Country USA Device iPhone 15 Pro, iPhone 16 Pro Max, iPad 5th Gen 12.9", M2 Macbook Pro, M4 Macbook Pro, Older intel Macbook Pro ... Operating System Current OS on all devices&nbs...
Moderator
1985 Views
21 replies
1 likes
I have an iPhone 13 Pro Max with the most up to date operating system. Since purchasing the phone a year ago I have had chronic connectivity issues with multiple Bluetooth devices. The song will be playing fine, then will cut out for several seconds,...
I have an iPhone 13 Pro Max with the most up to date operating system. Since purchasing the phone a year ago I have had chronic connectivity issues with multiple Bluetooth devices. The song will be p...
Newbie
5334 Views
6 replies
0 likes
PlanPremiumCountryUSA DeviceApple Watch Series 7 (GOS and cellular)Operating System11.6.1 My Question or Issue
Plan Premium Country USA Device Apple Watch Series 7 (GOS and cellular) Operating System 11.6.1 My Question or Issue
Moderator
220 Views
1 replies
0 likes
When I start playing a song on my receiver, there is a delay of 10-20 seconds before the song starts playing. This happens when I press play or skip forward or back. It happens when using Spotify Connect from either my Windows 10 laptop or my iPhone....
When I start playing a song on my receiver, there is a delay of 10-20 seconds before the song starts playing. This happens when I press play or skip forward or back. It happens when using Sp...
Visitor
1437 Views
5 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 15 Beta My Question or IssueSince March of this year, the pitch would shift on music when my phone was turned on or off. This past week it’s gotten to a point where this wasn’t a rare occurrence ...
Plan Premium Country US Device iPhone 11 Operating System iOS 15 Beta My Question or Issue Since March of this year, the pitch would shift on music when my phone was turned on or off...
Visitor
22335 Views
16 replies
1 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Do i have to get premium to do it? And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
219197 Views
54 replies
13 likes
I’m having a very similar issue. Basically, Spotify only works if I’m on WiFi, if I’m on cellular data, it thinks I’m offline. I’ve tried clearing the cache, clearing downloads, reinstalling the app, updating iPhone to the latest OS, checked Spotify ...
I’m having a very similar issue. Basically, Spotify only works if I’m on WiFi, if I’m on cellular data, it thinks I’m offline. I’ve tried clearing the cache, clearing downloads, reinstalli...
Casual Listener
384 Views
6 replies
0 likes
Got removed from my playlist
Got removed from my playlist
Visitor
974 Views
2 replies
0 likes
