Was tun Sie, wenn Ihr IT-Team die Benutzererfahrung durch Kreativität verbessern muss?

If your IT team wants to make things more fun and easy for users, try a "UX Hackathon." Bring together creative people to brainstorm and solve problems in a short time. Provide snacks and make it a fun event. Then, pick the best ideas and put them into action. It's a quick way to make big improvements!

Start with understanding. How might a user create working knowledge to use your product? What's provided to them for creating that knowledge? A good place to start is to document each task a user takes within a Journey Map. Include the friction and fallout points. Collect direct user feedback per step / friction, or start from assumptions based on benchmarking and best practise research. This Journey Map can help inform the specific areas your product's UX could use improvement.

It is important to accompany and anticipate the user experience at every step of the user’s interaction with the product. Therefore, do not be afraid to spend significant time on research, such as surveys, interviews, and so on. This will be much more beneficial in the long run.

To improve UX did two things, conduct a survey to identify the pain points from users point of view and had IT team outings to discuss what the team things about the users paint points and new ideas that could improve the UX. We used Microsoft List, PowerApps and Power Automation to enhance UX.

Empathy in user experience is about truly understanding your users. It's like stepping into their shoes to grasp their needs and desires. For instance, if you're designing an app for busy parents, empathizing might involve understanding the challenges of juggling multiple tasks, and hence, creating features that simplify their daily routine. This empathetic approach not only enhances user satisfaction but also fosters a genuine connection with your digital product.

It is important not only to put yourself in the shoes of another, but also to be in the context in which the user is located. If you are designing a sign with a menu for a cafe, understand how tall the users are, from which side they approach the sign, what they see first, how they interact with the menu as with a product. Diving deeper into the details and context will make your solution actually work, not just look attractive.

When prioritizing ideas, it is important to always maintain a balance between what the user or team wants and what the user pays for. You must always be flexible, ready for any changes, but at the same time maintain a clear understanding of the final goal. But also always remember the value. That is, what exactly the user pays for. After all, the product is used as long as someone needs it.

Don't be upset when users or simply other team members don't understand your idea the first time. This is just a reason to look at everything from a different angle and try again. Indeed, in fact, prototyping together with user research opens up incredible opportunities for the quick and correct development of a working and truly needed product.

Testing hypotheses is the main driving force behind product creation. But it is important to approach this correctly - check one metric at a time, record all the results obtained, and draw conclusions at each step of this endlessly repeating cycle. The latter is especially important so that in a month or six months you do not check the same thing, but from a different angle.

It is necessary to always be at the peak of progress, maybe even pioneers in some area. To try new things before others, and have time to get the maximum benefit from it. Otherwise, you will always have to be catching up, and only look at the backs of others, again and again trying to at least partially repeat their success. Therefore, it is better to always develop, not be afraid to look for and try new and non-standard solutions in order to be ahead.

In the journey of enhancing user experience, don't overlook the importance of accessibility. Ensuring your digital product is accessible to all, including those with disabilities, can significantly broaden your user base and improve overall user satisfaction. For instance, incorporating features like text-to-speech for visually impaired users or ensuring your website is navigable via keyboard for those with motor disabilities can make a world of difference. Accessibility isn't just a nice-to-have, it's a must-have in today's digital age.

Products do not exist in a vacuum, but depend on many factors that must be constantly taken into account. Therefore, for the most effective not only existence, but also development, balance is always important in everything. In product metrics, in capabilities and limitations, in the speed, quality and quantity of changes, in interaction both within the team and with external stakeholders. But in the end, all that matters is that the product is used. After all, like any thing, a product lives only as long as it is used.