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Glossary

What is Customer Relationship Management?

Customer relationship management is the process of managing all interactions that an organization has with its present and prospective clients. Customer relationship management is a vast and growing discipline in today’s corporate environment and organizations are using it effectively to achieve their business objectives. With the use of technology in the past few years, the discipline of customer relationship management has become more efficient, predictable and productive for businesses. For an efficient CRM, organizations are increasingly adopting technology tools to automate their sales, marketing, customer service, and technical functions.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Building Trust Through Technology: Government Call Centers in the Digital Age

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Banking Call Center Services: Evolution, Functions, and Future Outlook

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