About
Obsessed with customer experience? Same here.
I specialise in helping enterprises…
Articles by Saurabh
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Automation in Contact Center
Automation in Contact Center
Automation means the creation and application of technology to perform an action with minimal or supervised human…
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Start being Entrepreneur, stop being employee
Start being Entrepreneur, stop being employee
Let me start by asking you a question, Are you an EMPLOYEE or an ENTREPRENEUR? Most of the people will say Employee…
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IOT: What does it mean for Contact center Industry?
IOT: What does it mean for Contact center Industry?
Imagine, you are cruising through the city and suddenly the car breaks down. You get down in hope of finding a mechanic…
2 Comments
Activity
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160/365 - Days of CX Insights! Technology & Innovations Natural Language Processing (#NLP) in Action Every conversation between a customer and a…
160/365 - Days of CX Insights! Technology & Innovations Natural Language Processing (#NLP) in Action Every conversation between a customer and a…
Posted by Saurabh Lakhanpal
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159/365 - Days of CX Insights! Technology & Innovations Predictive Analytics for Anticipating Customer Needs If customers today expect speed and…
159/365 - Days of CX Insights! Technology & Innovations Predictive Analytics for Anticipating Customer Needs If customers today expect speed and…
Posted by Saurabh Lakhanpal
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A few months ago, a senior leader shared over chai ☕ : “Leadership is less about having all the answers, and more about creating space for others to…
A few months ago, a senior leader shared over chai ☕ : “Leadership is less about having all the answers, and more about creating space for others to…
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Experience
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Education
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Symbiosis Center of Distant Learning, Pune
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Licenses & Certifications
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Basic Level Bid Management Certification
Nokia Siemens Networks
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CCNA Voice
Cisco
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Cisco Certified Design Associate (CCDA)
Cisco
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Cisco Certified Network Associate (CCNA)
Cisco
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IP Telephony Design Specialist
Cisco
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VMWare Sales Professional (VSP5)
VMWare
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VMWare Technical Sales Professional (VTSP 5)
VMWare
Languages
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Hindi
Native or bilingual proficiency
Recommendations received
10 people have recommended Saurabh
Join now to viewMore activity by Saurabh
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158/365 - Days of CX Insights! Technology & Innovations The Rise of Chatbots and Voicebots Not long ago, customer service meant waiting on hold…
158/365 - Days of CX Insights! Technology & Innovations The Rise of Chatbots and Voicebots Not long ago, customer service meant waiting on hold…
Posted by Saurabh Lakhanpal
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Customer experience is no longer a department, it’s the future of business!! In today’s AI-first, data-driven era, technology is no longer the…
Customer experience is no longer a department, it’s the future of business!! In today’s AI-first, data-driven era, technology is no longer the…
Shared by Saurabh Lakhanpal
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🚀 From Mindset to Meaningful Impact: Why Customer Success Will Define 2025 The first episode of ET Studios – The CX Factor, presented by ET…
🚀 From Mindset to Meaningful Impact: Why Customer Success Will Define 2025 The first episode of ET Studios – The CX Factor, presented by ET…
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157/365 - Days of CX Insights! Technology & Innovations Where Automation Enhances CX (and Where It Doesn’t) Automation in customer experience is…
157/365 - Days of CX Insights! Technology & Innovations Where Automation Enhances CX (and Where It Doesn’t) Automation in customer experience is…
Posted by Saurabh Lakhanpal
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156/365 - Days of CX Insights! Technology & Innovations AI’s Role in Humanising CX When we talk about Artificial Intelligence in customer…
156/365 - Days of CX Insights! Technology & Innovations AI’s Role in Humanising CX When we talk about Artificial Intelligence in customer…
Posted by Saurabh Lakhanpal
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Our Genesys execs shared their bold vision for the future of AI in the experience economy at #Xperience25 — and you can still watch it! Catch the…
Our Genesys execs shared their bold vision for the future of AI in the experience economy at #Xperience25 — and you can still watch it! Catch the…
Shared by Saurabh Lakhanpal
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155/365 - Days of CX Insights! Technology & Innovations The Evolution of Contact Centre Technology The contact centre has come a long way from…
155/365 - Days of CX Insights! Technology & Innovations The Evolution of Contact Centre Technology The contact centre has come a long way from…
Posted by Saurabh Lakhanpal
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We’re proud to partner with companies across every industry around the world, and the fashion industry is no exception. Yesterday, I had the…
We’re proud to partner with companies across every industry around the world, and the fashion industry is no exception. Yesterday, I had the…
Liked by Saurabh Lakhanpal
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154/365 - Days of CX Insights! Technology & Innovations APIs and Integrations — Why They Matter for Seamless CX When customers interact with your…
154/365 - Days of CX Insights! Technology & Innovations APIs and Integrations — Why They Matter for Seamless CX When customers interact with your…
Posted by Saurabh Lakhanpal
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153/365 - Days of CX Insights! Technology & Innovations Cloud vs. On-Premise — What’s Best for CX? When organisations evaluate their customer…
153/365 - Days of CX Insights! Technology & Innovations Cloud vs. On-Premise — What’s Best for CX? When organisations evaluate their customer…
Posted by Saurabh Lakhanpal
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152/365 - Days of CX Insights! Technology & Innovations Understanding the CX Tech Stack Behind every great customer experience today lies a…
152/365 - Days of CX Insights! Technology & Innovations Understanding the CX Tech Stack Behind every great customer experience today lies a…
Posted by Saurabh Lakhanpal
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Why Customer Success Must Be a Mindset Across the Organization! How can organizations embed customer success in every touchpoint, foster emotional…
Why Customer Success Must Be a Mindset Across the Organization! How can organizations embed customer success in every touchpoint, foster emotional…
Liked by Saurabh Lakhanpal
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Can't make it to Nashville for all the latest in CX+AI? Join the live keynote broadcast!
Can't make it to Nashville for all the latest in CX+AI? Join the live keynote broadcast!
Shared by Saurabh Lakhanpal
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Couldn't make it to Nashville but want all of the exec perspectives from #Xperience25? This year, Genesys is giving a backstage pass to Xperience…
Couldn't make it to Nashville but want all of the exec perspectives from #Xperience25? This year, Genesys is giving a backstage pass to Xperience…
Shared by Saurabh Lakhanpal
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