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> What's the point of a brand if quality control is all over the place?

Extracting rents comes in all shapes and sizes.



But in that case brand association is an empty signal. As a paying customer, I can't meaningfully infer anything from it, and would thus best disregard it entirely.


They lock you in mostly with loyalty incentives vs brand recognition. Ask any of your friends who travels for work frequently where they stay and why. The answer always has to do with the points on offer not the experience which is more or less the same across most hotels and pricepoints until you reach a very very high pricepoint.




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