Optimize your growth with Klaviyo support and services

Our professional services and support packages provide the guidance and help you need to reach, and exceed, your goals.

	Enterprise Most comprehensive	Professional More strategic guidance	Standard Included in paid plans

24/7 email support
Email response time*	Urgent issues: 1 hr High issues: 4 hrs Normal issues: 6 hrs Low issues: 12 hrs	Urgent issues: 2 hrs High issues: 8 hrs Normal issues: 12 hrs Low issues: 24 hrs	Urgent issues: 4 hrs High issues: 12 hrs Normal issues: 24 hrs Low issues: 48 hrs
Live chat support	Weekdays: 24/7 Weekends: 24/7	Weekdays: 24/5 Weekends: Local business hours	Weekdays: 24/5 No weekend coverage
Unlimited access to customer education
Dedicated training sessions	2x per year	1x per year
Deliverability strategist**	Included	Available upon request
– Tailored deliverability remediation strategies
– Proactive deliverability monitoring	Up to 5 domains
– Deliverability marketing audit	Up to one domain 2x/year
– Quarterly Deliverability Performance Reviews for monitored domains
Solutions architect**	Available upon request
– Technical guidance for advanced use cases

*Email and live chat response times based on local business hours **Excluding during onboarding

Explore agency partners

Discover our agency partners and uncover what they bring to the table. Understanding the full scope of support available is key to making an informed choice. We’re here to help you, every step of the way.

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Professional services

Onboarding Services

Whether you need standard setup guidance or expert consultation for your Klaviyo products, our onboarding team is here to support you from day one, ensuring a seamless, successful start with Klaviyo.

Implementation Services

Start using Klaviyo with confidence, knowing our hands-on, dedicated experts will complete key migration tasks for you, such as building new flows and templates, and provide advice to optimize your performance.

Email Templates

We will deliver expertly crafted, ready-to-send email templates based on your specifications, and you can easily integrate these templates into campaigns or flows to elevate customer experience and email performance.

Flow Build Services

Let us help configure your customer email and SMS flows—automated sequences triggered by a single action—using details you choose, so can you boost efficiency and deliver personalized experiences at scale.