Backline by DrFirst

Client News: We're thrilled to announce that Hancock Health has been recognized as one of Becker's Hospital Review's 100 Great Community Hospitals for 2025! This honor showcases their dedication to providing outstanding healthcare services to their community. We love working with such an exceptional healthcare partner. Congratulations to the entire Hancock Health team! Read more via Suburban Health Organization: https://hubs.la/Q03zXPdj0 See the full Becker's list: https://hubs.la/Q03zXN4v0 #ClientSpotlight #Healthcare #BeckersTop100 #CommunityHospitals #PartnerSuccess

Major leadership news at DrFirst 🚀 We are delighted to announce that Laizer Kornwasser is our new Chief Executive Officer. A transformative healthcare leader with a track record of driving growth initiatives, Kornwasser succeeds Cameron Deemer, who served as CEO since 2023 and president for 15 years. Deemer will continue to support the company’s strategic initiatives as Vice Chairman of the Board of Directors. With 20+ years of transformative healthcare leadership across pharmacy, telemedicine, chronic care, pharmaceutical companies, and PBMs, Kornwasser brings exactly the vision and experience we need to drive DrFirst's next chapter of growth and innovation. Read more here 👉 https://lnkd.in/eJ78jTnH Please join us in welcoming him to DrFirst!

New survey alert! Did you know that while 66% of Americans want their doctors to discuss advance care planning, only 5% actually have a plan in place? A recent survey by The Harris Poll and Backline by DrFirst uncovers the emotional and practical barriers preventing people from documenting their future healthcare preferences. Despite these challenges, there's a strong desire for provider-initiated conversations, especially among parents. Learn more about the survey findings and how Backline by DrFirst's ACP Complete solution aims to empower more Americans to take control of their healthcare future. Read the full blog post here: https://hubs.la/Q03xlPds0 #AdvanceCarePlanning #HealthcareTechnology #BacklineByDrFirst #HarrisPoll

Have you heard the news? DrFirst earned a 2025 Best Practices Award from Frost & Sullivan 🏆 Find out why ➡️ https://lnkd.in/gFKaFiEM

Today we remember and honor the brave men and women who gave their lives in service to our country. We are humbled by their sacrifice and hold their families in our hearts.

CNOs: Communication is care—and the way we connect with patients matters. Nurses are often the first, and most frequent, point of contact for patients and families. That’s why choosing the right clinical communication platform is more than a tech decision. It’s a patient care strategy. With Backline by DrFirst, nurse leaders can ensure their teams have an easy, secure, and scalable way to connect not just with care teams, but directly with patients and families. Here’s what to ask when considering a solution: 1. Can nurses securely message patients in real time—without app downloads for the patient? Backline can. 2. Does it support HIPAA-compliant text, voice, video, and file sharing? Yes. 3. Is it easy to use at the bedside, in transitions of care, and across teams? That’s the goal. 4. Will it support better outcomes and experience? Think faster discharges, fewer delays, and more informed patients. To ensure a successful rollout: • Bring nurse champions into the decision early. • Map communication pain points and match features to needs. • Highlight patient impact: faster answers, better engagement, less stress. • Reinforce that secure messaging is just one way nurses lead with excellence. Backline empowers nurses to do what they do best: deliver clear, compassionate, and coordinated care—without the tech headaches. #CNOLeadership #BacklineHealth #ClinicalCommunication #NursingInnovation #PatientExperience #SecureMessaging #DigitalHealth #NurseLedChange #NursesonLinkedin #AONL

Hospital leaders: Choosing the right healthcare communication solution isn’t just about technology—it’s about people. As healthcare becomes more complex, the need for seamless communication between clinicians and with patients has never been more critical. The right platform can reduce medical errors, improve patient satisfaction, and free up time for what matters most: care. But how do you choose the right solution? Here are a few key questions to ask any vendor: 1. Is the solution clinician-friendly? Does it integrate into clinical workflows, reduce clicks, and actually save time for nurses and physicians? 2. How does it engage patients? Do patients have to download another app? 3. What’s the implementation support like? Does the vendor provide hands-on training, change management assistance, and measurable rollout milestones? 4. How do you ensure security and compliance? 5. Can it scale? Will the platform support growth, across units, departments, and even the health system? Preparing for a successful roll-out: • Involve frontline staff early. Their feedback can make or break adoption. • Align communication goals with patient care goals. • Establish clear metrics for success (e.g. message response time, patient satisfaction scores). • Communicate the “why” behind the change—consistently and often. The right solution empowers everyone—patients, clinicians, and operational teams—to connect when it counts. #HealthcareInnovation #HospitalLeadership #PatientExperience #ClinicalCommunication #HealthTech #ChangeManagement #DigitalHealth

In healthcare, the question “Who’s on call?” often leads to a time-consuming search through outdated schedules, phone calls, and even faxes. This fragmented approach not only delays patient care but also increases the risk of communication errors and clinician burnout. Backline by DrFirst optimizes this process by integrating on-call scheduling directly into our secure communication platform. Clinicians can instantly identify and contact on-call colleagues without needing to know their names or search through separate systems. This streamlines workflows, reduces delays, and enhances patient safety. By providing real-time access to schedules and enabling direct communication, Backline ensures that care teams are always connected and informed. It’s not just about knowing who’s on call—it’s about transforming that knowledge into immediate, effective action. Discover how Backline can enhance your organization’s communication and care coordination: https://hubs.la/Q03nhGTQ0 #HealthcareInnovation #CareCoordination #DigitalHealth #BacklineHealth #ClinicalWorkflow #TeamworkInHealthcare#NursesonLinkedin

Strong Communication Saves Lives: Why It’s Time to Rethink Your Clinical Communication Tools In healthcare, communication isn’t just important, it contributes directly to saving patient lives. Breakdowns in clinical care team communication are one of the leading causes of medical errors and adverse patient outcomes. When the right information doesn’t reach the right person at the right time, care suffers. On the flip side, hospitals that invest in streamlined, secure, and real-time communication platforms see measurable improvements: faster response times, fewer preventable errors, and better collaboration across departments. So how can hospitals choose the right healthcare communication platform? Here are 3 key tips: 1. Prioritize Integration – Choose a platform that integrates seamlessly with your EHR and other critical systems. Fragmented workflows create delays and increase risk. 2. Think Mobile & Real-Time – Clinical teams are on the move. Your solution should support secure, real-time messaging and alerts across devices. 3. Focus on User Experience – If it’s not intuitive, clinicians won’t use it. Look for platforms that reduce cognitive load, not add to it. Better communication means better care. And in healthcare, that can make all the difference. #HealthcareInnovation #ClinicalCommunication #PatientSafety #HospitalIT #HealthTech #Backline

“Advance care planning isn’t just a document—it’s a conversation rooted in your values.” – Rev. Dr. Jim Kraft, CEO of Advance Care Associates Advance Care Associates is teaming up with Backline by DrFirst to make advance care planning (ACP) more personal, accessible, and virtual than ever before. Through secure, face-to-face video calls, individuals can now connect with trained ACP specialists—no downloads, no paperwork overload—just real conversations that put your wishes and values first. ✨ Benefits include: ✔️ Personalized, live guidance ✔️ Easy-to-understand resources ✔️ Seamless sharing with your care team Whether you’re 25 or 75, it’s never too early to plan ahead. Your voice matters—let’s make sure it’s heard. 📲 Learn more: https://hubs.la/Q03l6mH60 #AdvanceCarePlanning #VirtualCare #PatientEmpowerment #BacklineByDrFirst #AdvanceCareAssociates #HealthcareInnovation