PartnerHero

Hot take: late-night shoppers deserve the same white-glove service as midday browsers. The fastest way to get there? Outsourced live chat staffed by specialists who know your brand inside out. We break down costs, coverage, and quality checkpoints in our new piece. Catch the details → https://bit.ly/4iUeMnj #LiveChat #CustomerCare #PartnerHero

We keep hearing that only billion-dollar budgets can make AI work in customer experience. Not true. Our latest write-up breaks down five recent wins—Ulta, Liberty London, IKEA, Amazon, and IndiGo—that any brand can learn from. What you’ll take away: • How Liberty shaved 73 % off first-reply time with smart ticket triage • Why IKEA’s chatbot succeeds by tackling just five FAQs (not 500) • A simple playbook for turning survey data into the kind of insights Amazon surfaces at scale Every story comes with a next-step idea you can test this quarter—no overengineering required. Get the details and the takeaways → https://bit.ly/3YEfopZ #AIforCX #CustomerExperience #AugmentedAI

AI is moving fast, but security and compliance questions never go away. We gathered the six issues CX leaders ask us about most often—everything from “Where’s my customer data stored?” to “Can we keep HIPAA happy if AI is in the loop?” Here’s what you’ll find inside the post: • Plain-language answers on data residency, GDPR/CCPA, and hallucination risk • A checklist of features to demand from any vendor before you sign the SOW • Tips for building a monitoring rhythm so risk stays low long after launch If your legal team still looks nervous whenever AI comes up, this guide will help all of us get on the same page. Read the full Q&A here → https://bit.ly/4j0ez2g #AIinCX #AIsecurity #CXstrategy

What happens when AI stops waiting to be told what to do—and starts acting on its own? That’s not sci-fi. That’s agentic AI. Most customer experience leaders haven’t wrapped their heads around this shift yet. But it’s already starting to show up in the tools you’re evaluating, the workflows your teams depend on, and the roadmaps your vendors are planning. Our newest guide breaks it down: 👉 What agentic AI really means (hint: it's not just ChatGPT with a to-do list) 👉 Where it fits in the CX stack 👉 How to stay in control without holding your team back 👉 And what practical steps to take today so you’re not scrambling tomorrow If you’re responsible for scaling service, managing AI initiatives, or just making sense of what’s next—this one’s for you. 📘 Agentic AI: A Practical Guide for CX Leaders https://bit.ly/3F0hnhA #ArtificialIntelligence #CustomerExperience #AIinBusiness #AutomationStrategy #AgenticAI

AI in CX doesn’t have to be massive or mysterious. Sometimes it just means tagging support tickets faster—or sending a more thoughtful abandoned cart email. We rounded up 5 real-world examples of AI in customer experience that midmarket teams can actually learn from. No moonshots. No vendor fluff. Just practical, proven use cases—from companies like Ulta, IKEA, and Liberty London. Some things you'll find inside: 🔹How AI personalization led to 95% of sales from returning customers 🔹How triage automation dropped first-response time by 73% 🔹How one chatbot handles 42M support messages per quarter 🔗 Read the full blog (with concrete takeaways): https://bit.ly/3ETsSaz #PracticalAI #CustomerExperience #AIMadeSimple #CXInnovation

Top security & compliance questions about AI—answered AI is transforming support, but concerns about data security and compliance are real—and valid. In our latest post, we walk through the six most common questions we hear from CX leaders, from “Where is our customer data going?” to “Can AI tools be GDPR-compliant?” Plus: We’re giving away a vendor evaluation checklist to help you choose the right AI partner. 📖 Read the post: https://bit.ly/445Shbq 📄Download the checklist: https://bit.ly/44bx7IX #AICompliance #CustomerExperience #AugmentedAI #TrustAndSafety #CXOps

There’s a lot of AI jargon flying around right now, especially in CX. And let’s be honest: half the time, we’re all pretending we know what someone means when they say things like “agentic AI” or “human in the loop.” We put together a no-fluff glossary that breaks down six of the most confusing terms in customer experience and AI, including: 🔹Augmented AI 🔹LLMs 🔹Agent Assist 🔹Fine-tuning vs. Prompt Engineering 🔹Human in the Loop 🔹Agentic AI Whether you’re leading implementation or just trying to keep up with the Slack thread, this one’s for you. Read the blog: https://bit.ly/4lPQqhw #CustomerExperience #AIinCX #AugmentedAI #AgentAssist #HumanInTheLoop

Still not sure if AI makes sense for your organization? 👀 Our April 24th webinar takes you behind the scenes of real ROI assessments. Join “Demystifying AI ROI: From Hype to Hard Numbers” to understand the costs, benefits, and long-term payoffs of AI—and learn how to present your findings to leadership with confidence! https://bit.ly/3XYjRn3 #ArtificialIntelligence #AI #ROI #CXInnovations

AI can transform your CX—but only if you know how to measure the impact. On April 24th, we’re hosting “Demystifying AI ROI: From Hype to Hard Numbers,” where our guest experts will share proven tactics for determining ROI. Don’t miss your chance to hear their stories and ask your burning questions! https://bit.ly/4jruhUv #AI #CX #ROI #BusinessValue

Talking CX ROI with some of the sharpest folks in the game? Count me in! I’ve been deep in the AI trenches since 2023: copilots, chatbots, voicebots. Plenty of wins and lessons to share. Containment over 70% in chat, 45% in voice, and climbing. Excited to join Mercer Smith, Mario Guisado, and Jordan Pedraza to talk through what’s working, what’s not, and how to actually prove the value of CX (in words your CFO will love). This one’s gonna be good. 👉 Join us here: https://lnkd.in/gUsi3gvg #CustomerExperience #AIinSupport #CXLeadership #SupportStrategy #ROI