Jay Nathan
Charleston, South Carolina Metropolitan Area
51K followers
500+ connections
About
I’m a tech executive and entrepreneur passionate about growing businesses, building…
Articles by Jay
-
6 characteristics of great questions
6 characteristics of great questions
It’s easy to get behind the idea that a Customer Success Manager should cultivate relationships with the executives…
16 Comments -
Measuring B2B CX in SaaS: What are the metrics that matter?
Measuring B2B CX in SaaS: What are the metrics that matter?
According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. More…
18 Comments -
40 SaaS Companies, 80 Customer Success pros, one room; What I learned
40 SaaS Companies, 80 Customer Success pros, one room; What I learned
We recently had the privilege of attending the JMI Equity Customer Success Round Table for the 3rd year. The round…
13 Comments -
How Customer Success Maps to Key SaaS Metrics
How Customer Success Maps to Key SaaS Metrics
We’re often asked what metrics to look at to measure customer success. The answers vary widely from company to company…
-
Why SaaS growth is about more than new logos
Why SaaS growth is about more than new logos
Tomasz Tunguz from Redpoint points out that ServiceNow, one of the most valuable SaaS companies in the world, uses…
-
Selling should not hurt customer relationships
Selling should not hurt customer relationships
#CustomerSuccess leaders often tell me that in order to retain trusted advisor status with customers, they don’t want…
6 Comments -
Stop chasing the score
Stop chasing the score
Working with B2B SaaS companies all over North America, I get to see all types of CX metrics and KPIs. A theme that I…
2 Comments -
You’re giving customers tools when they need solutions
You’re giving customers tools when they need solutions
(originally posted on the Customer Imperative Blog) I was chatting with a former colleague this week who is now VP…
1 Comment
Activity
-
Growth adds people, output, and complexity. Scale builds systems, language, and rituals that hold up when management isn’t in the room. Scaling…
Growth adds people, output, and complexity. Scale builds systems, language, and rituals that hold up when management isn’t in the room. Scaling…
Liked by Jay Nathan
-
If I joined a new company as a Customer Success Manager, here are three ChatGPT prompts I'd use to quickly get up to speed. 1) Determine key…
If I joined a new company as a Customer Success Manager, here are three ChatGPT prompts I'd use to quickly get up to speed. 1) Determine key…
Liked by Jay Nathan
-
Do we actually want a world where we never have to speak to another person again? Because that’s exactly where technology is taking us. Yesterday,…
Do we actually want a world where we never have to speak to another person again? Because that’s exactly where technology is taking us. Yesterday,…
Liked by Jay Nathan
Experience
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Education
Licenses & Certifications
Patents
-
Systems, methods, and computer program products for data integration and data mapping
Issued US US9443033B2
See patentThe invention is directed to systems, methods and computer program products for data integration. An exemplary method includes receiving a data record at a system, comparing the received data record with an existing data record, determining a level of match between the received data record and the existing data record, and in response to determining the level of match is equal to or greater than a first threshold level and is less than or equal to a second threshold level, processing the data…
The invention is directed to systems, methods and computer program products for data integration. An exemplary method includes receiving a data record at a system, comparing the received data record with an existing data record, determining a level of match between the received data record and the existing data record, and in response to determining the level of match is equal to or greater than a first threshold level and is less than or equal to a second threshold level, processing the data, wherein the second threshold level is greater is than the first threshold level. Additionally, the exemplary method includes mapping the received data record to a database accessible to the system.
Other similar profiles
Explore top content on LinkedIn
Find curated posts and insights for relevant topics all in one place.
View top contentOthers named Jay Nathan in United States
-
Jay Nathan
Chairman & CEO at Engineering Systems Solutions Inc
-
Jay Nathan
At VRIT Tech Inc., we don’t promise to change the world overnight. What we do promise is a dedicated team that delivers genuine value, fully committed to driving meaningful results for your business.
-
Jay Nathan
Radio reporter, podcast editor, magazine writer
-
Jay Nathan
--
32 others named Jay Nathan in United States are on LinkedIn
See others named Jay Nathan