About
Senior Customer Success Executive with 20+ years of experience. Passionate about building…
Articles by Kevin
Activity
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Great Customer Success doesn’t happen by chance. It happens because of great talent. That’s what we’ll be celebrating (and digging into) this Friday…
Great Customer Success doesn’t happen by chance. It happens because of great talent. That’s what we’ll be celebrating (and digging into) this Friday…
Liked by Kevin Metzger
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Turns out it wasn't the CS team's fault after all. Our latest study shows that growth compounds when “customer-first” becomes the operating…
Turns out it wasn't the CS team's fault after all. Our latest study shows that growth compounds when “customer-first” becomes the operating…
Liked by Kevin Metzger
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☕ Know what is the best part of my week? Hitting pause on the grind to connect with brilliant peers at this week's Atlanta Customer Success Network…
☕ Know what is the best part of my week? Hitting pause on the grind to connect with brilliant peers at this week's Atlanta Customer Success Network…
Liked by Kevin Metzger
Experience
Education
Licenses & Certifications
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Artificial Intelligence: Implications for Business Strategy
MIT Sloan School of Management
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Volunteer Experience
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Board Member
Lets Cure CP
- 5 years 8 months
Health
Launched this board-run, 501c3 organization committed to fundraising to support research, advocacy and awareness to eradicate cerebral palsy. Conducted fundraising and t-shirt sales to raise $50,000 in funds in one year.
Built 790 facebook fans and an active community.
Projects
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The DADvocate Project
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In 2009, I initiated The DADvocate Project, a comprehensive initiative encompassing a survey, interviews, blog posts, and public speeches focusing on the experience of fatherhood. The project was inspired by my recognition as East Cobber Father of the Year, awarded for an article I wrote highlighting fatherhood and family as my top priorities.
Leveraging the power of social media and online platforms, The DADvocate Project successfully surveyed approximately 500 fathers. This effort…In 2009, I initiated The DADvocate Project, a comprehensive initiative encompassing a survey, interviews, blog posts, and public speeches focusing on the experience of fatherhood. The project was inspired by my recognition as East Cobber Father of the Year, awarded for an article I wrote highlighting fatherhood and family as my top priorities.
Leveraging the power of social media and online platforms, The DADvocate Project successfully surveyed approximately 500 fathers. This effort provided valuable insights into the perspectives and experiences of fathers in 2009. The findings were compiled into a detailed presentation, which I subsequently delivered at the Dad Blogging Conference in Atlanta.
In addition to the conference presentation, the project was featured in a panel discussion on CNN, further highlighting the importance and impact Dads and the work we were doing. The DADvocate Project aimed to shed light on the evolving role of fathers and their integral contributions to family life.
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Join now to viewMore activity by Kevin
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I am thrilled to share that I will be joining The Home Depot as a Brand Advocate Analyst in the Atlanta office! A special thank you to Karen Batzle…
I am thrilled to share that I will be joining The Home Depot as a Brand Advocate Analyst in the Atlanta office! A special thank you to Karen Batzle…
Liked by Kevin Metzger
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I'm very excited about a few items I have brewing... Stay tuned!
I'm very excited about a few items I have brewing... Stay tuned!
Posted by Kevin Metzger
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I stopped attending GTM conferences 7 years ago. This one brought me back. It's been over 7 years since I attended a GTM or CS…
I stopped attending GTM conferences 7 years ago. This one brought me back. It's been over 7 years since I attended a GTM or CS…
Liked by Kevin Metzger
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I’m excited to join this month’s SuccessHACKER CS Mastermind for a live online discussion on a challenge many CS teams face: How do you deliver…
I’m excited to join this month’s SuccessHACKER CS Mastermind for a live online discussion on a challenge many CS teams face: How do you deliver…
Liked by Kevin Metzger
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Catch me on this month’s SuccessHACKER CS Mastermind live online panel discussing how to deliver consistent, high-quality support across various…
Catch me on this month’s SuccessHACKER CS Mastermind live online panel discussing how to deliver consistent, high-quality support across various…
Shared by Kevin Metzger
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Behind every nascent leader is a patient mentor shaking their head... 🤦♂️ Grateful to have crossed paths recently with one of my long-time…
Behind every nascent leader is a patient mentor shaking their head... 🤦♂️ Grateful to have crossed paths recently with one of my long-time…
Liked by Kevin Metzger
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