“I had the pleasure of mentoring Mike when he joined ReachLocal's IMR program. He was articulate, has phenomenal work ethic, open to criticism and wanted to be one of the best. Its that kind of attitude that benefits a company and the team he is a part of. Mr. Long would, in my opinion, be an asset to any firm that he works at.”
About
Innovative, competitive, strategic, and results-focused sales leader and high-performing…
Activity
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AI isn’t the future of customer experience, it’s already here. At Zendesk, we’re helping contact centers shift from reactive support to proactive…
AI isn’t the future of customer experience, it’s already here. At Zendesk, we’re helping contact centers shift from reactive support to proactive…
Liked by Michael Long
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Closing tickets isn’t the same as solving problems. Too many AI platforms count deflections, abandoned chats, or generic responses as “resolutions.”…
Closing tickets isn’t the same as solving problems. Too many AI platforms count deflections, abandoned chats, or generic responses as “resolutions.”…
Shared by Michael Long
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Voice still matters. Sixty-five percent of inbound interactions happen over it, and customers expect fast, personal support. At Zendesk, we’re…
Voice still matters. Sixty-five percent of inbound interactions happen over it, and customers expect fast, personal support. At Zendesk, we’re…
Shared by Michael Long
Experience
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Education
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Licenses & Certifications
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ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best Practice
IssuedCredential ID GR671335273ML -
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Certified Internet Web Professional Web Foundations Associate (CIW)
Certified Internet Web Professional
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Site Development Associate
Certified Internet Web Professional
Languages
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English
Native or bilingual proficiency
Recommendations received
1 person has recommended Michael
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I’m proud to announce that Zendesk is among the first to integrate OpenAI's GPT-5 into our Resolution Platform: https://bit.ly/4md9chH This…
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#ZendeskAIAgents are reaching across more channels now than ever. Now available for email and webform, all Zendesk customers can start automating…
#ZendeskAIAgents are reaching across more channels now than ever. Now available for email and webform, all Zendesk customers can start automating…
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Shashi Upadhyay, Tom Eggemeier, and Lisa Kant are taking the (virtual) stage at the Zendesk AI Summit keynote on October 8. They’ll share how we’re…
Shashi Upadhyay, Tom Eggemeier, and Lisa Kant are taking the (virtual) stage at the Zendesk AI Summit keynote on October 8. They’ll share how we’re…
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Keep your help center content consistent without the copy-paste headache. With Zendesk's Article Multiplacement, update one article and publish it…
Keep your help center content consistent without the copy-paste headache. With Zendesk's Article Multiplacement, update one article and publish it…
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What does "Actionable CX" really mean? It’s not about adding another dashboard. It’s about: - Equipping agents with real-time customer context -…
What does "Actionable CX" really mean? It’s not about adding another dashboard. It’s about: - Equipping agents with real-time customer context -…
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Launching new products with an outdated knowledge base leaves customers searching. AI-powered Knowledge Builder by Zendesk uses past ticket data to…
Launching new products with an outdated knowledge base leaves customers searching. AI-powered Knowledge Builder by Zendesk uses past ticket data to…
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The Knowledge connector to Confluence is coming to your knowledge base, making external information instantly accessible across every interaction…
The Knowledge connector to Confluence is coming to your knowledge base, making external information instantly accessible across every interaction…
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Full house in Cape Town 🇿🇦 today at Zendesk presents. Laurent Adgie, thanks for your partnership and excellent Employee Service presentation 🤝…
Full house in Cape Town 🇿🇦 today at Zendesk presents. Laurent Adgie, thanks for your partnership and excellent Employee Service presentation 🤝…
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The Knowledge connector to Confluence is coming to your knowledge base, making external information instantly accessible across every interaction…
The Knowledge connector to Confluence is coming to your knowledge base, making external information instantly accessible across every interaction…
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Employee Service with Zendesk? Yes you can! Have a look at the Dutch Bros Coffee case study below. ☕ Shout out to the team at Dutch Bros, they are…
Employee Service with Zendesk? Yes you can! Have a look at the Dutch Bros Coffee case study below. ☕ Shout out to the team at Dutch Bros, they are…
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An employee forgets how to reset their VPN. Instead of searching through endless articles or waiting on IT, AI-powered Generative Search from Zendesk…
An employee forgets how to reset their VPN. Instead of searching through endless articles or waiting on IT, AI-powered Generative Search from Zendesk…
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At Purple Innovation, great sleep goes hand in hand with great support. With Zendesk, their team is cutting repetitive tasks, empowering agents, and…
At Purple Innovation, great sleep goes hand in hand with great support. With Zendesk, their team is cutting repetitive tasks, empowering agents, and…
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Join Zendesk experts on September 25 for a 60-minute session on turning data into action with advanced analytics and hands-on demos. What you’ll…
Join Zendesk experts on September 25 for a 60-minute session on turning data into action with advanced analytics and hands-on demos. What you’ll…
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A new hire needs access to multiple systems on day one. #ZendeskAIAgents automatically handle requests across HR, IT, and software platforms so the…
A new hire needs access to multiple systems on day one. #ZendeskAIAgents automatically handle requests across HR, IT, and software platforms so the…
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Launching new products with an outdated knowledge base leaves customers searching. AI-powered Knowledge Builder by Zendesk uses past ticket data to…
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Exciting news: Zendesk was named a top-tier software vendor by APPS RUN THE WORLD: https://bit.ly/3K6SD9T We’re proud to be recognized among the…
Exciting news: Zendesk was named a top-tier software vendor by APPS RUN THE WORLD: https://bit.ly/3K6SD9T We’re proud to be recognized among the…
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