“I had the pleasure of working with Thomas directly for over 4 years during my time at Verizon where he consulted with our team to mature our practice, deliver higher value, and execute high impact user research to support our business. Thomas is the full package — he has an in-depth knowledge of user research methods, when to apply them, and how to guide clients to ensure the right outcomes. During our time working together, Thomas consistently demonstrated his knack for guiding our entire team as we grew and scaled our research practice from just 4 researchers to over 20. During this journey, Thomas worked directly with us to stand up our first ever Rapid Research program which doubled our study capacity as a team, and increased our ability to deliver foundational research by over 150%. In addition, he and his team consulted on 1) LOB-wide benchmarking programs to measure the health of our experiences; 2) scalable UX Research strategies to deliver a multi-phased mixed methods approach for supporting our Sales Experiences; 3) in-depth foundational task analysis to transform the navigation of our digital channels thru quantitative and qualitative customer insights. With his experience and expertise, Thomas is able to balance the macro and micro-level decisions important to building any research practice at any company. From driving UXR strategy toward high-leverage business objectives, to diving into the weeds as needed in order to guide moderation guides or detailed analysis plans. I’ve always found him an absolute joy to work with, knowledgeable of both the craft and the business, and always astute in his ability to effectively coach others. I highly recommend Thomas to any team that would be lucky enough to have him! ”
About
Senior UX Researcher with 12+ years of experience spearheading qualitative and…
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Source: https://lnkd.in/eukEw8BZ
Source: https://lnkd.in/eukEw8BZ
Shared by Thomas Stokes
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UXPALOOZA was GREAT! As promised....THE ANNOUNCEMENT I’m so excited to officially announce, I am the UXPA International Conference 2026…
UXPALOOZA was GREAT! As promised....THE ANNOUNCEMENT I’m so excited to officially announce, I am the UXPA International Conference 2026…
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Thank you, WaysConf! It was a joy to represent Nielsen Norman Group on the Research stage with Kate Moran this week. I hope we brought a level head…
Thank you, WaysConf! It was a joy to represent Nielsen Norman Group on the Research stage with Kate Moran this week. I hope we brought a level head…
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Experience
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Education
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