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The Receptionist is responsible for greeting visitors, notifies company personnel of visitor arrivals, answering calls and fielding them accordingly, and performing administrative tasks. The receptionist is responsible for providing an overall welcoming environment.
Essential Duties:
Answers telephone calls and routine inquiries, makes necessary connection on a PBX, and places local and long distance calls.
Routes routine and emergency calls.
Pages, locates and relays messages for physicians and facility personnel
Signs for, receives, and routes incoming mail including courier deliveries
Provides back-up clerical support to various departments
Provides "gatekeeper" and "gateway" role responsibilities as required
Receive, direct and screen visitors and clients via phone and in person
Handle requests for information and data: reports as requested
General clerical duties including photocopying, fax, mailing, filing(electronic and paper), sorting and distributing correspondence, prepare and modify documents including correspondence, reports, drafts, memos and emails
Prepares for daily visitation, ensuring families sign in with the nursing department staff and observe confidentiality
Educate patients and families on patient safety standards and items not allowed for patients.
Keeps lobby area tidy throughout shift and ensures adequate supply of beverages, cups, etc.
Complies with facility safety, infection control and security program
Supports facility internal and external customer service standards.
Upholds the Organization's ethics and customer service standards
This Job Description Is Not Intended To Be All-inclusive.
Employee may perform other related duties to meet the ongoing needs of the hospital.
Requirements
Education and/or Licensure - High School degree or equivalent required. Bachelor's degree preferred.
Experience - familiarity with multi-phone system.
Knowledge Skills And Abilities
Additional Requirements - Bi-lingual English/Spanish preferred but not required.
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
Physical Requirements/Environmental Conditions
With or without reasonable accommodations, must be able to stoop, kneel, lift moving about in work area and throughout organization to accomplish task.
Typing, data entry (finger dexterity) and ability to hold hands steady on keyboard when typing.
Sit at extended period of time with erect posture. Reading forms/computer screens; express or exchange ideas orally and potentially loudly, accurately, or quickly; visually detect, determine, perceive, identify, recognize, judge, observe, inspect, assess; perceive the nature of sound with or without correction; perform repetitive motions of the wrist, hands, or fingers.
Light work most of the time, exerting up to 10 pounds of force frequently
Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another
While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401K Retirement Plan
Healthcare Spending Account
Dependent Care Spending Account
PTO Plan with Holiday Premium Pay
Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
Short and Long-Term Disability (with additional buy-in opportunities)
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
IT Services and IT Consulting
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