Client Services Lead

Job Description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

The Client Service Lead plays an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.

Your Responsibilities

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Provide an elevated level of client support to Gallery partners to resolve escalated client concerns
• Develop and maintain deep understanding of RH product and offerings; considered the expert for all customer-related inquiries
• Work directly with the supply chain network to provide seamless execution of delivery to the client
• Stay connected with broader RH Customer Delight Organization on all processes, policy updates and improvements
• Use data to identify patterns, and escalate to provide solutions
  
  

Our Requirements

• 3+ years customer service experience within a design firm, high-end furniture showroom, or and luxury retail setting
• Customer Service Center systems experience highly preferred
• Exceptional analytical, problem-solving and decision-making skills
• Strong interpersonal skills
• Ability to recognize and respond to multiple priorities on a cross-functional team
• Commitment to Quality with exceptional attention to detail
• Proven experience delivering first-class service internally and externally
  
  

About Us

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.