Future General Manager Opportunities

Description

Go Ape is seeking proactive and motivated individuals who are interested in future management positions with our organization. Qualified candidates will be contacted when an opening becomes available for the location(s) they are interested in.

This is not a 100% remote position but is open to all individuals interested in management opportunities at any of Go Ape's 16 locations!

Summary/Objective

The General Manager comprehensively runs daily operations with a clear focus on overall location profitability, while managing staff to deliver a safe and tree-mendous guest experience through strong leadership skills, accountability for stringent safety procedures, exceptional mentorship, and a proactive approach to local marketing and sales efforts.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure site operations meet or exceed all safety standards such as inspections, audits, incident investigations, risk assessments, and all other internal/external requirements.
• Accomplish site financial objectives including meeting revenue forecasts and expense budgets, measuring results, providing meaningful feedback to head office stakeholders including marketing, sales, and operations in support of financial objectives, reviewing P&L, and course correcting when necessary.
• Effectively lead and manage a team to appropriately allocate available staff resources to optimize performance while adhering to established budget.
• Accountable for local marketing and sales initiatives by leveraging the site team to execute social media campaigns, attend local events, develop strategic partnerships, distribute brochures, and network within the region with guidance from the CMO. Provide site specific market feedback to the CMO for campaign performance and results.
• Recruit, hire, train, develop, and communicate with all staff to ensure exceptional guest service is provided and safety standards are met, all while maintaining positive morale across the squad.
• Manage site operations through efficient staffing, clear delegation, and targeted session structure adjustments to meet guest demands and maintain health and safety standards.
• Coordinate efforts by disseminating corporate policies and procedures as well as establishing site specific practices for staff management, procurement, marketing, maintenance, and risk assessments.
• Maintain outstanding course condition and visual brand standards.
• Support daily operations as necessary to meet site demands, including the ability to perform functions of course instructors such as general course maintenance, opening/closing procedures, working at height, delivering safety briefs to guests, monitoring third party participants in a high-risk activity, and maintaining awareness of third party participants’ actions.
• The ability to perform functions of rescue trained staff and undergo regular reassessments.
• Share best practices with other General Managers and Site Managers across the organization.
• Perform site safety audits and inspections according to requirements set forth by the organization and any governing agency or association.
• Contribute to new and ongoing training for site operation team members.
• Support inspection of PPE at sites across Go Ape portfolio and identify trends.
• Perform on-call duty operations during operational hours as well as any ad hoc support for sites as necessary.
• Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.
• Performs other duties and responsibilities as required or requested.
  
  

Competencies

• Guest/client focus
• Sales and marketing
• Financial management
• Staff management
• Problem solving/analysis
• Time management
  
  

Requirements

Required Education and Experience

• High school diploma or equivalent.
• At least four (4) years of experience in a supervisory or lead role OR any prior Go Ape experience.
• At least six (6) years of experience managing day-to-day operations in a related field (amusement, entertainment, retail, etc.) OR any prior Go Ape experience.
• Basic computer skills (Microsoft Excel, Word, Outlook, etc.).
  
  

Preferred Education And Experience

• Bachelor’s Degree in outdoor recreation, business administration, or another related field
• Prior experience in high ropes or zip line operations is a plus.
  
  

Additional Eligibility Qualifications

• At least 18 years or older.
• Must be able to meet guest participation requirements.
• Ability to obtain CPR and First Aid Certification.
• Ability to successfully complete rescue training.
• Possess a valid driver's license, pass a MVR check, and have individual transportation to drive for company purpose.
  
  

Pay Rate: Commensurate with Experience and location

Status: Salary

Type: Full-time

Schedule: Varies with operating season, Weekend availability required