Medical Receptionist

First Choice Health Centers is seeking a skilled and personable Medical Receptionist to provide front-office support in our East Hartford clinics providing excellent customer service while managing phone calls, scheduling appointments, checking in patients and ensuring patient information is accurate in the electronic health record system. This position could support primary care, women's health, pediatrics and other specialties.

Why First Choice?

We are committed to you! We offer great training, great benefits, career growth and employee well-being!

• Medical, Dental and Vision Insurance for employees working 30 hours or more


• 20 days of Vacation, 8 Paid Holidays, and 2 Floating Holidays per year


• Company paid Life insurance


• Voluntary Term, Whole Life, Accident and Critical Care Insurance


• Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment


• Complimentary premium Calm Health membership (#1 mental health app)


• Recognition programs


• Primarily a Monday through Friday schedule working 8:00 am to 4:30 pm. There is one late night until 6 pm with an offset of leaving on Friday at 3 pm.  We also have a rotating Saturday clinic schedule from 8:00 am to 2:00 pm (with one day off during the week when on Saturday)


• The hourly budgeted pay rate for this position is $17.00 - 19.00/hour. Pay is based on several factors including but not limited to work experience, certifications, etc.

For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.

Minimum Knowledge, Skills & Abilities Required:

• Minimum High School diploma or GED equivalent required


• Bilingual English/Spanish is a plus

Experience and Training:

• Minimum of 6 months experience as a medical receptionist in a physician office, or equivalent experience


• Have a high degree of comfort with electronic medical records systems and have a familiarity with Microsoft Office program such as Word and Outlook


• Strong knowledge of HIPAA rules and regulations.

Standard Job Duties:

• Greet and check-in patients in a professional and friendly manner


• Answer and direct phone calls, respond to patient inquiries, and provide information as needed


• Schedule appointments, confirm appointments, and manage patient calendars


• Process patient registrations, update records, and verify insurance information


• Collect patient co-pays, payments, and assist with billing inquiries


• Ensure patient confidentiality in compliance with HIPAA guidelines


• Maintain a clean, organized front office and waiting area


• On a daily basis, perform specified clerical support functions according to policy and procedure including reviewing and updating patient charts as needed.


• Communicate effectively with medical staff regarding patient concerns, appointments, and follow-up care

COVID-19 considerations: Employees of First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.

First Choice is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. We test for marijuana as part of our drug testing policy. 

First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.