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Clean guest rooms as assigned, ensuring the Club’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all Suites.
Position Responsibilities
Use correct cleaning chemicals for designated surfaces, according to OSH regulations and Club requirements
Deep clean all areas of the guest rooms
Transport cleaning supplies, amenities and linens to assigned guest room and position securely
Service assigned rooms
Empty trash containers
Remove all dirty terry and replace with clean par to designated layout
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
Clean closets and door tracks on check-out rooms, removing dust and debris
Dust and polish all furniture
Realign furniture to floor plan
Open all drawers/doors in checkout rooms and remove items left by guest. Dust inside
Check under bed(s), chairs and sofa for debris and remove if present
Inspect condition of all furniture for tears, rips or stains; report any damages to the Housekeeping office
Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions
Dust pictures, frames and mirrors
Remove dust and debris on television, clock radio and remote control
Set correct time on clock; correct TV channel
Clean all lamps and light switches; check for proper working order
Remove dust, spots and smears from windows, ledges and frames
Remove dust, grease and smears from telephones and reposition properly
Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked
Remove drapes, sheers, and bed skirt, shower curtain to be washed and place back
Inspect condition of planters and plants; remove debris
Remove dust, dirt, marks and fingerprints from entrance door(s)
Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed
Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to assigned degrees
Remove dust, stains and marks from all baseboards, ledges and corners
Vacuum carpet in guest room
Update status of rooms cleaned on assignment sheet
Return and restock cart at the end of the shift. Ensure cleanliness of cart at all times
Empty vacuum bag and wipe vacuum clean
Ensure security of any assigned guest room keys
Report any damages to the Housekeeping Office
Report any maintenance problems to Engineering
Turn over any lost and found items from guest rooms to the Front Desk
Replace flowers whenever necessary, especially bud vases
Ensure security of assigned keys
Verify Room status on AM report (discrepancy report) and report discrepant rooms
Maintain knowledge of:
All Club services/features and hours of operation
All guest room layouts, bed types, décor, appointments, amenities, locations, numbers/names
Housekeeping services available to guests
Maintain complete knowledge and comply with all Club and departmental policies and procedures
Load and unload cart, responsible for keeping supplies clean, neat and orderly at all times during the shift
Report any blankets, bedspreads or bed skirts which need changing and assist with changing when necessary
Make up cribs and rollaway beds
Shampoo Carpet when required
Deliver guest amenities when required
Maintain cleanliness of linen products
Provide turndown service to designated rooms on assignment sheet:
Empty trash containers and ashtrays
Remove all dirty terry and replace with clean par to designated layout
Replace soiled bed sheets and make up bed; turndown bed to Club standards
Place specified items in designated location (turndown amenity/cards, door knob menu, bathrobe with card, TV remote control)
Remove Room Service trays/tables/items from room to kitchen
Re-hang/Refold clothes
Position shoes in a neat and straight form
Replace facial, toilet tissue and bathroom amenities in correct amount and location
Remove dirty bed linen and make up bed with clean linen, according to Club standards
Inspect condition of bathrobes and replace soiled/damaged ones
Replace clean terry par to designated layout
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor
This document does not create an employment contract, implied or otherwise
Specific Job Knowledge, Skills And Abilities
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Essential
Ability to count
Ability to clearly and pleasantly communicate in English with members, guests, management and co-workers to their understanding, both in person and on the radio
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum of supervision
Ability to exert physical effort
Desirable
Knowledge of proper chemical handling
Fluency in foreign language
Education
High school graduate or equivalent vocational training
Experience
2 years prior experience in cleaning Hotel guest rooms
Prior guest relations training
Seniority level
Entry level
Employment type
Other
Job function
Management and Manufacturing
Industries
Hospitality
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