Senior Director, Deposit Operations

The Senior Director, Deposit Operations, will lead the Deposit Operations Department by developing and implementing strategies to ensure successful achievement of service level agreements and credit union partner initiatives. Deposit Operations includes general and specialty work (member requests, return mail, check processing, IRA, legal, tax reporting, and others), card maintenance and disputes, and ACH, check, and wire processing.

S3 STAR Values

• Service
• Teamwork
• Attitude
• Results
  
  

Department: Deposit Operations

Direct Reports: Yes

Location: Hybrid in the Canton, MD office

Top Job Responsibilities

• Cultivate high quality partnerships throughout the consortium by fostering healthy, productive collaboration, trust, and effective, transparent communication.
• Demonstrate effective change leadership by swiftly adapting to evolving priorities, managing multiple concurrent demands, and navigating the dynamic landscape of money movement.
• Conduct on-going analysis of Deposit Operations functions and performance to take appropriate action to meet business objectives.
• Successfully develop and manage to an annual operating plan and budget, leading to expense control and capacity management.
  
  

Other Responsibilities And Opportunities

• Provide guidance to management team to optimize the employee, member, and partner experience.
• Oversee the development, improvement, and implementation of new processes, resulting in reduced risk and ensuring regulatory compliance.
• Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products, and services.
• Thorough understanding of Deposit Operations tasks, activities, regulations, policies, and standard practices.
• Additional job-related projects and duties as assigned by management.
  
  

Core Competencies

• Achieves Commitment
• Masters Conflict
• Leads with Emotional Intellect
• Communicates Vision and Purpose
• Inspires Trust
  
  

Qualifications & Skills

• Bachelor’s in business administration, Finance, Management, or a related field required.
• 15 years of relevant work experience required.
• 9 years of management experience required.
• In depth knowledge of Regulatory and standard practice requirements pertaining to Deposit Operations.
• NACHA accredited/certification highly preferred
• Demonstrated ability to effectively prioritize and manage multiple concurrent projects, ensuring timely resolution of issues.
• Proven capability to cultivate and maintain strong internal and external business relationships, ensuring strategic alignment across the organization.
• Exceptional analytical skills with a demonstrated commitment to accuracy and attention to detail.
• Excellent verbal and written communication abilities.
• Extensive experience in performance leadership, with a track record of driving teams towards high achievement.
• Recognized as an effective change agent, with a history of successfully leading organizational transformation initiatives.
  
  

FLSA: Exempt

Perks And Benefits

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program
• Salary commensurate with experience with an expected range of $165,000 - $185,000.
  
  

About S3

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Cognitive Requirements-

Occasionally: Perform basic mathematical computations. Perform advanced or non-routine mathematical computations.

Frequently: Project planning and execution. Handle confidential/sensitive information. Exhibit excellent customer service skills. Facilitate meetings; speak to groups.

Constantly: Compile, copy and compare information. Analyze and compute information. Problem solving and critical thinking. Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Motivate, lead, influence and collaborate with others both internally and externally.

Physical Requirements-

Occasionally: Stand- Remaining upright on the feet, particularly for sustained periods of time.

Frequently: Sit- Remaining in a seated position for long periods of time. Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Use hands/fingers for repetitive keyboard & hand motion. Reach- Extending hand(s) and arm(s) in any direction.

Constantly: Speak coherently.

Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress.

Internal/External Interaction- Occurs occasionally with periods of high volume.