How B2B customer experience is evolving with AI and human insight

Rediscovering Customer Needs in the Age of AI | B2B International Discover why qualitative customer experience (CX) research is essential in the AI era. Learn how B2B brands can reconnect with evolving customer needs to drive growth, loyalty, and innovation.

Zero-Touch Customer Engagement: Leveraging AI Chatbots to Drive 24/7 Sales Customer expectations are evolving: they want instant answers, personalized recommendations, and seamless experiences around the clock. With AI for B2C and AI for B2B alike, zero-touch engagement via intelligent chatbots is no longer optional—it’s table stakes in any robust Artificial Intelligence strategy. Why It Matters Immediate Response: Studies show 82% of consumers expect an instant response to inquiries¹. Scalable Support: Handle thousands of simultaneous chats without expanding support headcount. Lead Qualification: Pre-screen prospects, capture intent data, and automatically book meetings for your sales team. Real-World Examples A retail brand increased conversion rates by 20% by using an AI chatbot to recommend accessories based on browsing history. A SaaS provider reduced demo-booking friction by 50% when prospects could schedule calls directly from the chat interface. Getting Started Map Your Customer Journeys: Identify high-value touchpoints where chat can reduce friction. Train on Your FAQs: Feed the chatbot with your existing knowledge base, then refine through live-chat transcripts. Measure & Optimize: Track metrics like resolution time, CSAT score, and conversion lift to continuously improve. By embedding chatbots into your AI for B2B and AI for B2C playbooks, you’ll delight customers, free up your team for strategic tasks, and drive around-the-clock revenue. Want more insights on building a scalable Artificial Intelligence strategy? Hit “Follow” to stay ahead of the curve!

Continuous memory of customer interactions is how the next wave of B2C brands will win. If you can track the entire customer journey and create experiences that feel personal and on-point, you will keep them coming back. Fragmented memory destroys sales momentum, and customers hate the experience as well. Nobody likes to ask a support bot a question, get escalated to a phone based support rep, have to ask the same question again, and then ask a third time when they are patched over to the right team to help them. A week later, they won't remember the final support rep that helped them. They will remember that it took half an hour of their day to get a simple issue resolved and they won't want to shop with you again. At a minimum, the history of customer interactions should be visible to your customer facing AI tools, and human agents if you have them. But the truth is that today's consumers expect more then that. They want your brand to know what they bought last time, what else might be a good fit for them, and how they can get more value from your product. They want to be rewarded for their loyalty and they want the offers you give them to be personal and based on their past interactions, not random and general. This is where most people miss the value of AI Agents. Yes, they are great for handling dialogues for support and conversion. But more then that, they are the interaction layer that 100x's the data your company can collect on it's customers. Armed with that data, you can create customer experiences that blow the competition out of the water. Are you leveraging data from customer-agent interactions to improve CX and sales?

How one retailer increased customer loyalty 65% with AI personalization. A mid-market fashion retailer was dealing with a significant challenge: declining customer retention and increasing acquisition costs. Their loyalty program had 2.3 million members, but engagement was dropping quarterly like a rock. The traditional approach would have been email segmentation and discount optimization. Instead, they implemented AI-powered personalization across every customer touchpoint. The transformation: *   𝐖𝐞𝐞𝐤 1-2: Deployed AI recommendation engine analyzing purchase history, browsing behavior, and seasonal preferences. *   𝐖𝐞𝐞𝐤 3-4: Implemented dynamic email personalization with individualized product selections and timing optimization. *   𝐖𝐞𝐞𝐤 5-8: Launched AI-powered website personalization showing different homepage experiences for each visitor. *   𝐖𝐞𝐞𝐤 9-12: Integrated conversational AI for customer service with personalized product suggestions. The results after 6 months: *   Customer loyalty program engagement: +65% *   Average order value: +28% *   Customer lifetime value: +42% *   Email click-through rates: +156% *   Customer service satisfaction: +38% But here’s what surprised everyone: Customer acquisition costs dropped 31% because existing customers became brand advocates, driving organic referrals. The key insight? Personalization isn’t about selling more products; it’s about building deeper relationships. When customers feel understood, they become loyal advocates. This wasn’t a technology project. It was a customer relationship transformation that happened to use AI. What's your experience with AI personalization? Share your thoughts below! or 'Want to discuss implementing AI personalization? Let's connect!

AI-Powered Platforms for Customer Support, Service, And Experience Use-Cases. 1) Lindy AI: Led by Flo Crivello, Lindy AI is the simplest way for businesses to create, manage, and share agents. Know More At: lindy.ai 2) Sendbird: Led by John S. Kim, Jin Ku, Harry Kim, and others, Sendbird is the AI for delightful customer service. Know More At: sendbird.com 3) Plivo: Led by Venky B and Michael Ricordeau, Plivo builds AI Agents that handle your conversations just like humans. Know More At: plivo.com 4) Gupshup: Led by Beerud Sheth, Krishnamurthy Tammana, Gaurav Kachhawa, Amit Shrivastav, and Salim Ali, Gupshup helps Drive Business Growth with Autonomous AI Agents for Every Customer Conversation. Know More At: gupshup.ai 5) Pypestream: Led by Richard Smullen, Pypestream's AI-powered Agents automate your unique business processes and streamline customer and employee interactions to provide instant support, reduce costs, and improve satisfaction. Know More At: pypestream.com 6) SuperAGI: Led by Ishaan Bhola and Mukunda NS, SuperAGI is an AI-Native CRM for Unified Sales, Marketing & Support. Know More At: superagi.com 7) Thunai.AI: Led by Aditya Santhanam, Kapildev Arulmozhi, and Jegan Selvaraj, Thunai is the Agentic AI Middleware for Modern Contact Centers. Know More At: thunai.ai 8) Robylon AI: Led by Dinesh Goel, Robylon reimagines customer experience with AI Agents. Know More At: robylon.ai 9) Richpanel: Led by Amit RG, Richpanel is building autonomous AI agents that enable brands to deliver instant support and seamlessly talk to millions of customers simultaneously. Know More At: richpanel.com 10) Kapture CX: Led by Sheshgiri Kamath, Vikas Garg, Himanshu Garg, Rudra Prasad Nanjundappa, and others, Kapture is an Agentic AI Platform for Customer Experience, Built for Enterprise. Know More At: kapture.cx Post: https://lnkd.in/gnXwUX-K X: https://lnkd.in/gEXDud3S

AI-Powered Platforms for Customer Support, Service, And Experience Use-Cases. 1) Lindy AI: Led by Flo Crivello, Lindy AI is the simplest way for businesses to create, manage, and share agents. Know More At: lindy.ai 2) Sendbird: Led by John S. Kim, Jin Ku, Harry Kim, and others, Sendbird is the AI for delightful customer service. Know More At: sendbird.com 3) Plivo: Led by Venky B and Michael Ricordeau, Plivo builds AI Agents that handle your conversations just like humans. Know More At: plivo.com 4) Gupshup: Led by Beerud Sheth, Krishnamurthy Tammana, Gaurav Kachhawa, Amit Shrivastav, and Salim Ali, Gupshup helps Drive Business Growth with Autonomous AI Agents for Every Customer Conversation. Know More At: gupshup.ai 5) Pypestream: Led by Richard Smullen, Pypestream's AI-powered Agents automate your unique business processes and streamline customer and employee interactions to provide instant support, reduce costs, and improve satisfaction. Know More At: pypestream.com 6) SuperAGI: Led by Ishaan Bhola and Mukunda NS, SuperAGI is an AI-Native CRM for Unified Sales, Marketing & Support. Know More At: superagi.com 7) Thunai.AI: Led by Aditya Santhanam, Kapildev Arulmozhi, and Jegan Selvaraj, Thunai is the Agentic AI Middleware for Modern Contact Centers. Know More At: thunai.ai 8) Robylon AI: Led by Dinesh Goel, Robylon reimagines customer experience with AI Agents. Know More At: robylon.ai 9) Richpanel: Led by Amit RG, Richpanel is building autonomous AI agents that enable brands to deliver instant support and seamlessly talk to millions of customers simultaneously. Know More At: richpanel.com 10) Kapture CX: Led by Sheshgiri Kamath, Vikas Garg, Himanshu Garg, Rudra Prasad Nanjundappa, and others, Kapture is an Agentic AI Platform for Customer Experience, Built for Enterprise. Know More At: kapture.cx Post: https://lnkd.in/gXeX_pCS X: https://lnkd.in/gZtQzDer

**Are You Losing Customers to Faster Competitors?** In today's fast-paced world, the difference between gaining a new customer and losing them to a competitor often boils down to something as simple as response time. Imagine this: It's 2 AM, and a potential customer is exploring options for a product or service your business offers. They have questions and need answers—only to be met with silence. Meanwhile, your competitor with an AI-powered customer service system responds instantly, securing the deal. The expectations of modern customers have shifted dramatically. According to a survey by Zendesk, 📊 75% of customers are willing to switch brands after just one bad customer experience. So, ask yourself, can you afford not to offer 24/7 customer service? This is where AI steps in. For small to medium-sized businesses, AI-powered solutions present a golden opportunity to transform your customer experience without the burden of hiring additional staff. By integrating AI into your customer service process, you provide consistent, accurate, and speedy interactions around the clock. And contrary to popular belief, it's not as complex as it sounds. Take XYZ Retail, a medium-sized online store. They implemented an AI chatbot three months ago to handle the influx of customer queries during off-hours. The results? A staggering 📊 30% increase in customer satisfaction ratings and a 📊 20% uptick in sales conversions. The decision not only alleviated the pressure on their existing team but also enabled the business to reallocate resources more effectively. This isn't just about keeping customers happy; it's about outpacing competitors and optimizing your operations. Traditional manual processes are eating into profits and slowing your growth. By leveraging AI for workflow automation and intelligent data analysis, you liberate your team from repetitive tasks and allow them to focus on what truly matters—innovation and personalized service. Consider this your call to action. The tools for scalable, efficient, and reactive customer service are readily available. Are you ready to embrace change, or will you let another potential customer slip through the cracks? Reach out today to learn more about how AI can modernize your customer service and set you up for long-term success. Don't let the future leave you behind. --- Ready to transform your business with AI? DM me 'AI READY' for a free automation audit Book a strategy call: https://lnkd.in/gmcDQriQ #AITransformation #SmallBusiness #Automation #BusinessGrowth #AIStrategy #ProcessOptimization #CompetitiveAdvantage

Struggling to keep up with high-volume customer support volume and deliver personalized service at scale? This challenge can lead to longer wait times, decreased customer satisfaction, and lost revenue. In today's fast-paced market, providing instant, personalized support across multiple channels is crucial for customer loyalty and business growth. Tidio is an AI customer service chatbot and support software designed to transform your support operations and elevate the customer experience. ✔️ Automate up to 64% of customer conversations across chat, email, and social media with Lyro AI Agent ✔️ Offer personalized, human-like interactions in 12 languages to win customers over and enhance satisfaction ✔️ Seamlessly transfer complex issues to your team while Lyro AI handles routine requests efficiently Get Started with Tidio for Free Today - https://lnkd.in/dgMSzu9n #DigitalMarketing #marketing #SaaS #B2B #SMB

Chatbot Channels Launches AI-Driven Customer Engagement Platform to Empower Small and Medium-Sized Businesses: “Our mission is to simplify automation for growing businesses. With Chatbot Channels, SMEs can adopt enterprise-level customer engagement tools without the barriers of cost or complexity,” said Bert Rodriguez, Owner and Manager of Chatbot Channels. Chatbot Channels, founded and managed … Continue reading → #Business #MarketingSales #ProfessionalServices #Technology #US

AI isn't just tech, it's the future of customer relationships. In today's fast-paced digital world, customer expectations are higher than ever. Businesses must evolve to maintain a meaningful connection with their audience. AI can be a game-changer in achieving this goal. Imagine being able to predict what your customers want before they even ask. AI-powered tools can sift through vast amounts of data to uncover patterns and insights about customer preferences. This allows businesses to tailor offerings and personalize interactions, creating a more engaging customer experience. For instance, AI-driven recommendation systems in e-commerce platforms suggest products that align with a customer's past behaviors and preferences, making shopping more intuitive and enjoyable. AI can also automate routine customer service tasks, allowing human agents to focus on complex issues that require a personal touch. Chatbots are available around the clock, providing instant assistance and freeing up human resources for tasks that truly need empathy and critical thinking. This not only improves efficiency but also enhances customer satisfaction by ensuring they receive timely support. Moreover, AI enables businesses to monitor customer sentiments through natural language processing. This means you can keep a finger on the pulse of how customers feel about your brand in real time. Businesses can swiftly respond to negative feedback and capitalize on positive trends, fostering a proactive approach to customer relationship management. Integrating AI into your customer relationship strategy doesn't require a hefty investment or a team of experts. Many AI solutions are designed to be user-friendly and scalable, fitting seamlessly into existing business processes. The key is to start small, identify specific areas where AI can add value, and gradually expand its role as you become more comfortable with the technology. Adopting AI for customer relationships isn't just about improving sales; it's about building trust and loyalty. The ability to anticipate needs and provide personalized experiences becomes a competitive advantage in a crowded market. P.S. How do you think AI could enhance customer interactions in your business? Still reading? Love that! But if this post didn’t really click or teach you much, give the video below a shot. It’s kind of off-topic, but you might pick up something new, or at least find it entertaining (hopefully). ******* Want to learn how to implement Artificial Intelligence (AI) solutions for your business operations? Get in touch or follow AI-First here: https://lnkd.in/gxVWP3_n 🔄 Repost this post