How AI-powered recommendations boost CSPs' customer engagement

Generative #AI provides organizations expanded capabilities to analyze both structured and unstructured data to improve customer experience #personalization. In today's data-driven landscape, organizations continually seek ways to enhance customer engagement and satisfaction. #GenAI offers powerful capabilities to analyze structured and unstructured customer data to uncover valuable insights that lead to greater personalization. Leveraging 𝘦𝘹𝘪𝘴𝘵𝘪𝘯𝘨 AI capabilities enables us to develop highly accurate, AI-driven customer personas—optimizing the customer journey, and ultimately maximizing the likelihood of customer satisfaction and fostering brand loyalty. Learn more in our blog: https://foundever.link/t5g #Data #Analytics #GenerativeAI #CustomerExperience #CX

AI is already transforming customer experience. Predictive insights, conversational agents, and real-time support tools are helping organizations deliver smarter and more human interactions. Learn more > https://hubs.li/Q03J9Tw80 #GoToAGENTIC #AgenticAI #CX #AIAgent

Only 45% of consumers feel understood by brands, yet 96% of businesses say AI is delivering results. 2025 State of Customer Engagement Report released by Twilio shows this paradox clearly: adoption of AI is soaring, but customer trust and satisfaction are not keeping pace. Key themes shaping customer engagement in 2025: • Real-time personalization is no longer optional. 88% of consumers are more likely to purchase when engagement happens at the moment of intent. • Trust has been redefined. Beyond data protection, consumers now prioritize reliability such as responsive service, seamless returns, and consistent experiences. • CX tech stacks are evolving. With 96% of organizations planning to build their next CX tool in-house, the shift toward unified Customer Experience as a Service (CXaaS) is accelerating. Industries like retail and automotive, where companies such as Walmart and AutoZone operate at massive scale, illustrate just how critical these themes are. Whether it is meeting customers at the right moment or building trust through transparency, the stakes could not be higher. The lesson for leaders is clear: 1. Use AI strategically, not just because it is embedded in tools. 2. Blend automation with authenticity. 3. Build engagement that feels personal, transparent, and human. In 2025-26, the winning brands will not just collect data. They will turn it into meaningful, real-time experiences that inspire trust and loyalty. #CustomerEngagement #AI #DigitalTransformation #CX #Leadership https://lnkd.in/eQVV_7TV

We’ve had the pleasure of collaborating with Priyank Vyas (Senior Architect, Birlasoft), who shares his expert perspective on how AI is redefining customer experiences for both B2B and B2C brands. In our latest e-Magazine article, he explores how the evolution of AI is transforming the way brands connect, engage, and deliver value to their audiences. Read more: https://lnkd.in/g9jQ2WFF A heartfelt thank you to Priyank Vyas for contributing his insights to the Brew Your Brand community! #BrewYourBrand #eMagazine #CustomerJourney #CustomerExperience

Customer surveys are great, but they don't tell the whole story. I've found that you have to go deeper to truly understand the customer experience. Studies show that surveys alone aren't enough. That's why I'm a big fan of combining them with conversational intelligence. By listening to what customers are actually saying, not just what they're checking on a box, you can get to the why behind the data. This gives you a more complete picture and helps you make smarter decisions. When guiding teams through change, this is crucial. It keeps us grounded and focused on what really matters to our customers. #CX #ConversationalIntelligence #Feedback

Personalization reaches new heights with voice AI that creates truly unique customer experiences. Companies report 65% increase in customer satisfaction, 45% improvement in engagement rates, and 55% boost in customer loyalty through personalized voice interactions. Voice AI learns individual preferences, communication styles, and behavioral patterns to create customized experiences for each customer. The technology adapts tone, pace, and content delivery based on customer personality profiles and interaction history. Advanced personalization includes predictive assistance, proactive service delivery, and contextual recommendations. Voice AI anticipates customer needs, suggests relevant solutions, and provides personalized guidance that feels genuinely helpful rather than automated. Businesses using voice AI personalization report stronger customer relationships, increased lifetime value, and competitive differentiation through superior customer experience delivery. Transform your business with personalization. Send Us a Message to Book a Demo or go to our website in the info section to discover how voice technology can revolutionize your operations. #atplayai #voiceai #artificialintelligence #businessautomation #voicetechnology #aiinnovation #digitalTransformation #businessefficiency #voiceassistant #smartbusiness #futureofwork #aitechnology #voicesolutions #businessgrowth #productivity

Personalization reaches new heights with voice AI that creates truly unique customer experiences. Companies report 65% increase in customer satisfaction, 45% improvement in engagement rates, and 55% boost in customer loyalty through personalized voice interactions. Voice AI learns individual preferences, communication styles, and behavioral patterns to create customized experiences for each customer. The technology adapts tone, pace, and content delivery based on customer personality profiles and interaction history. Advanced personalization includes predictive assistance, proactive service delivery, and contextual recommendations. Voice AI anticipates customer needs, suggests relevant solutions, and provides personalized guidance that feels genuinely helpful rather than automated. Businesses using voice AI personalization report stronger customer relationships, increased lifetime value, and competitive differentiation through superior customer experience delivery. Transform your business with personalization. Send Us a Message to Book a Demo or go to our website in the info section to discover how voice technology can revolutionize your operations. #atplayai #voiceai #artificialintelligence #businessautomation #voicetechnology #aiinnovation #digitalTransformation #businessefficiency #voiceassistant #smartbusiness #futureofwork #aitechnology #voicesolutions #businessgrowth #productivity

Personalization reaches new heights with voice AI that creates truly unique customer experiences. Companies report 65% increase in customer satisfaction, 45% improvement in engagement rates, and 55% boost in customer loyalty through personalized voice interactions. Voice AI learns individual preferences, communication styles, and behavioral patterns to create customized experiences for each customer. The technology adapts tone, pace, and content delivery based on customer personality profiles and interaction history. Advanced personalization includes predictive assistance, proactive service delivery, and contextual recommendations. Voice AI anticipates customer needs, suggests relevant solutions, and provides personalized guidance that feels genuinely helpful rather than automated. Businesses using voice AI personalization report stronger customer relationships, increased lifetime value, and competitive differentiation through superior customer experience delivery. Transform your business with personalization. Send Us a Message to Book a Demo or go to our website in the info section to discover how voice technology can revolutionize your operations. #atplayai #voiceai #artificialintelligence #businessautomation #voicetechnology #aiinnovation #digitalTransformation #businessefficiency #voiceassistant #smartbusiness #futureofwork #aitechnology #voicesolutions #businessgrowth #productivity

AI is transforming customer experience right now. Smarter virtual agents, predictive insights, and hybrid workflows are raising the bar for speed, empathy, and personalization. Explore how 👉 https://hubs.li/Q03HGz860 #GoToAGENTIC #AgenticAI #AutonomousAgent #CX

Most organizations claim to personalize their customer journeys. But in reality, it often stops at a name in an email or a recommended product. Customers today demand more than that. They expect experiences that feel relevant, timely, and tailored to their needs in the moment. This is where AI-driven hyperpersonalisation changes the game. It’s not just about knowing who your customers are. It’s about understanding: -When they are most likely to buy -Why they abandon a cart or cancel a service -What they’ll need next, even before they know it themselves Hyperpersonalisation brings together real-time data, contextual insights, and GenAI-driven logic to engage every customer as an individual—not a segment. The business impact is clear: Customers feel valued, leading to stronger trust and loyalty Journeys become seamless, reducing drop-offs and missed opportunities Growth accelerates as experiences move from generic to genuinely personal In other words, better experiences don’t just delight customers—they directly fuel revenue and long-term growth. If your customer experience is still generic, now is the time to rethink. Start building truly personal, AI-driven journeys with iauro: iauro.com #iauro #reimaginingbusiness #data #AI #GenAI #hyperpersonalisation #CX #customerexperience #AInative