How to reduce return rates with modern retail tech

🚨𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐧𝐞𝐰𝐬 𝐢𝐧 𝐞‑𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞: 𝟐𝟏 % 𝐨𝐟 𝐚𝐥𝐥 𝐫𝐞𝐭𝐚𝐢𝐥 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞𝐬 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐨𝐧𝐥𝐢𝐧𝐞 𝐢𝐧 𝟐𝟎𝟐𝟓. E‑commerce sales are projected to exceed $6.8 trillion across 28 million stores. Digital isn’t just a channel anymore—it’s becoming the default. Why this matters: ➤ 𝐌𝐚𝐫𝐤𝐞𝐭 𝐞𝐱𝐩𝐚𝐧𝐬𝐢𝐨𝐧: With fewer consumers shopping in physical stores, online businesses must broaden their product offerings and reach new markets. ➤ 𝐀𝐈 & 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: AI‑powered chatbots now provide 24/7 support, freeing human teams for complex tasks. AI personalizes recommendations, pricing and messaging, while algorithms predict demand and optimize supply. ➤ 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐝𝐫𝐢𝐯𝐞𝐬 𝐬𝐚𝐥𝐞𝐬: More than 80 % of customers are likelier to buy when brands personalize their experience. ➤ 𝐒𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐞𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬: Up to 34 % of shoppers make an online purchase every week, yet roughly 70 % of carts are abandoned as people hunt for better deals and faster delivery. Fast, transparent shipping is no longer optional—it’s a competitive advantage. 𝗢𝘂𝗿 𝘁𝗮𝗸𝗲: The brands that will win in 2025 treat AI as a catalyst, not a gimmick. They invest in tools that automate support, predict demand and personalize experiences at scale. They partner with the right 3PLs to deliver fast, affordable shipping, and they build trust by being transparent about how they collect and use customer data. 𝗢𝘃𝗲𝗿 𝘁𝗼 𝘆𝗼𝘂: What’s the one area of your customer journey you’re focused on automating or personalizing this year? Are you prioritizing faster shipping or deeper personalization? Drop your thoughts below—let’s learn from each other. #Ecommerce #ArtificialIntelligence #Automation #CustomerExperience #FutureOfCommerce #Aavivvi

𝗚𝗲𝗻 𝗔𝗜 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝘁𝗵𝗲 𝗥𝗲𝘁𝗮𝗶𝗹 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗮𝘁 𝗮 𝗿𝗮𝗽𝗶𝗱 𝗽𝗮𝗰𝗲! With the potential to add $𝟮𝟰𝟬–$𝟯𝟵𝟬 𝗯𝗶𝗹𝗹𝗶𝗼𝗻 in economic value, retailers can see a margin increase of 𝟭.𝟮 𝘁𝗼 𝟭.𝟵 percentage points by leveraging 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝘀𝘂𝗽𝗽𝗹𝘆 𝗰𝗵𝗮𝗶𝗻 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁. The future of retail isn’t just digital—it’s intelligent. 🚀 #GenerativeAI #RetailTransformation #AIInnovation #FutureOfRetail #DigitalTransformation #AIinRetail #GenAI #AIforBusiness #ArtificialIntelligence #RetailTech #SmartRetail #FutureWithAI

Personalizing the customer experience at scale during a peak season traffic surge is a massive challenge. Automation and AI are the keys to turning that traffic into revenue. Great insights on this in Ecommerce News for any retailer gearing up for the holidays. Read the full article: https://okt.to/aAwDyq TechDay United Kingdom, Wanda Cadigan

Personalizing the customer experience at scale during a peak season traffic surge is a massive challenge. Automation and AI are the keys to turning that traffic into revenue. Great insights on this in Ecommerce News for any retailer gearing up for the holidays. Read the full article: https://okt.to/6SyZXO TechDay United Kingdom, Wanda Cadigan

Personalizing the customer experience at scale during a peak season traffic surge is a massive challenge. Automation and AI are the keys to turning that traffic into revenue. Great insights on this in Ecommerce News for any retailer gearing up for the holidays. Read the full article: https://okt.to/TVAsLb TechDay United Kingdom, Wanda Cadigan

For over a decade, ecommerce has been engineered around visibility, speed, and convenience. We've managed to optimise storefronts, streamline logistics, and shorten the path to checkout. But the moment a shopper steps off that linear path and they hesitate to ask a question or need help, most systems falter. Support becomes a patchwork of static FAQs, limited chat scripts, and ticketing loops. Customers expect outcomes that are dynamic, contextual, and resolved in real time. As operators, we've seen this orchestration gap widen because the architecture still treats AI as an overlay, not as a core capability. That’s why we built Kaily (formerly Copilot.live). An agentic AI system, designed from the ground up to act. Kaily integrates into your ecommerce stack, understands business logic, and completes tasks across the entire funnel: product discovery, delivery orchestration, post-purchase resolution, and more. It speaks the language of your systems — OMS, CRM, inventory, and payments — and translates intent into action. This is the shift from conversation to completion. From assistance to execution. And it’s already underway. More on Kaily → (Link in comments) Farooq | Sreeraman | Sumit | Jigar | Kushan | Salman | Ronak

Cart abandonment is costing e-commerce businesses billions in lost revenue. The problem? Customers need support at inconvenient hours - 2 AM questions, checkout issues, product recommendations - but traditional customer service has limitations. The solution? AI-powered chatbots that deliver 24/7 customer support with the effectiveness of your top sales talent. Here's what smart e-commerce businesses are implementing: → Instant query resolution → Personalized product recommendations → Abandoned cart recovery sequences → Intelligent upselling capabilities Case study worth noting: Eye-oo eyewear store integrated an AI chatbot solution and achieved: 25% sales growth 86% improvement in response times Significant cart abandonment reduction For businesses looking to implement this strategy: Tidio: Freemium model, ideal for smaller operations, straightforward implementation Intercom Answer Bot: Enterprise-ready solution with seamless human handoff capabilities The data is clear: businesses that provide instant, intelligent customer support see measurable improvements in conversion rates and customer satisfaction. What's your experience with AI-powered customer service solutions? Have you seen similar results in your industry? #Ecommerce #CustomerExperience #ArtificialIntelligence #DigitalTransformation

Did you know 68% of mid-sized online retailers lose over $1 million a year due to slow, manual order processing? When StyleHaven, a fast-growing fashion e-commerce brand, saw carts piling up and customer complaints doubling, they knew something had to change. Their warehouse team was burning the midnight oil, manually checking inventory levels on spreadsheets while customers waited days for shipping updates. Returns soared by 25% because out-of-stocks slipped through the cracks, and the customer service inbox was flooded with “Where’s my package?” emails. That’s when StyleHaven partnered with Thinkomatic. We deployed an AI-driven order automation flow that scans incoming orders, reconciles inventory in real time, and triggers personalized shipping notifications within seconds. Implementation took four weeks—no sleepless nights for their team. Within two months, order processing time dropped by 60%, stock-out incidents fell by 40%, and returns decreased by 20%. Customer satisfaction scores jumped from 3.8 to 4.6 stars, and quarterly revenue climbed 15% without adding headcount. The key takeaway? Automating repetitive, error-prone tasks doesn’t just speed up operations—it unlocks capacity for high-value work and happier customers. In e-commerce, small delays and stock mismatches can snowball into lost sales and frustrating experiences. By pinpointing one bottleneck and applying AI thoughtfully, you create a ripple effect across your entire fulfillment chain. Ready to see what intelligent automation can do for your online store? Let’s talk about how Thinkomatic can replicate StyleHaven’s success in your business. What process in your operation would benefit most from automation?

If your eCommerce store isn’t personalizing the customer experience, you’re already falling behind. 🎯 Personalization isn’t a “nice-to-have” anymore — it’s the future of eCommerce. Think about it: when was the last time you enjoyed a shopping experience that felt truly made for you? That’s exactly what today’s customers expect online. Here’s why personalization matters more than ever: 1️⃣ 70% of customers say they’re more likely to buy from brands that understand their needs. 2️⃣ Personalized product recommendations can boost sales by up to 30%. 3️⃣ Brands that fail to adapt risk losing loyal customers to competitors who do personalize. 🔑 Personalization is not just about “Hello [First Name].” It’s about creating experiences that feel relevant, seamless, and human — powered by data and AI. The takeaway? Businesses that master personalization today are building tomorrow’s customer loyalty. 💡 How is your eCommerce brand personalizing the customer journey? #EcommerceGrowth #CustomerExperience #FutureOfCommerce #Personalization #Business #Dropshipping #sales

🌟 Retailers leveraging this in D365FO are already seeing improved conversion rates and stronger customer loyalty. 🌟 What if your in store POS could think like your best salesperson? 🪄Imagine a customer walking into your store, buying a jacket… and instantly, your POS suggests the perfect matching shoes, belt, or even a personalized discount all in real time. 🔮 This is not the future. This is today with Microsoft Dynamics 365 Finance & Operations + AI powered POS. 🔻 Realtime personalized recommendations at the POS 🔻Smarter upsell & cross-sell opportunities 🔻 Customer experience that feels tailor made 🔻Higher revenue per transaction with zero extra clicks ✅ The power lies in combining transactional data, customer history, and AI driven insights directly inside your retail operations. ♦️ Your POS becomes more than a cash register ♦️ it becomes a growth engine. 🔆 Retailers leveraging this in D365FO are already seeing improved conversion rates and stronger customer loyalty. 🙋♂️ The question is ❓ Are you ready to turn every checkout into a personalized experience? 📩 #D365FO #MicrosoftDynamics365 #AI #Copilot #RetailInnovation #CustomerExperience