Microsoft Dynamics 365 Contact Center: New Telemetry Features

View profile for Eric Frey

Georgia Tech MBA | Digital Transformation Agent | Innovation Driver | Secure AI Enablement | Enterprise Low Code Evangelist

✨ New in Dynamics 365 Contact Center! ✨ Say goodbye to blind spots in customer conversations! 👀📞 Microsoft just rolled out end-to-end diagnostics and telemetry for the voice channel, giving IT teams and supervisors the power to: ✅ Pinpoint failures across every stage of a conversation ✅ Troubleshoot issues in real-time using Application Insights ✅ Analyze voice, messaging, and routing with built-in dashboards ✅ Reduce escalations to support, while improving customer satisfaction 💡 Business Impact? Faster issue resolution = Happier customers 😁 🔍 Whether you're managing routing, self-service, or rep engagement—this update helps you stay ahead of problems before they escalate. 📊 Ready to level up your contact center operations? Explore how telemetry transforms visibility into action: 👉https://lnkd.in/eEczKZGz #Dynamics365 #ContactCenter #Telemetry #CustomerExperience #Microsoft #AI #VoiceChannel #ApplicationInsights #CXInnovation

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