ELEMIS is reimagining seamless across every channel, every touchpoint, every experience. ✨ Proud that Akeneo: The Product Experience Company is part of this journey, powering a scalable, future-ready stack that connects products, partners, and customers for smarter, more personalised experiences. As part of a scalable future-ready stack, we’re laying the foundation for ELEMIS’ next stage of growth. 👉 Read the full story: https://lnkd.in/emYFYV4q #PX #PXM #CX #Akeneo #ProductExperience

Exciting news from IMPACT 🙌 ELEMIS, global British skincare brand with over 30 years of expertise and presence in more than 45 countries, has chosen IMPACT Commerce, out of six international consultancies, to co-drive their global digital transformation. Together, we’re taking omnichannel, commerce, inspiration, clienteling, and personalisation to the next level, building a premium experience that connects every touchpoint, from digital channels to department stores and spas. What makes this project so exciting is the scale and complexity: • Activating customer data • Designing an end-to-end architecture • Integrating with global retail partners • Enabling new levels of personalisation across markets It’s ambitious, and exactly the kind of challenge that brings out the best in our teams. A huge thank you to Cédric Robert, Matthew Petrie and the rest of the visionary team at ELEMIS for their trust, to our dedicated IMPACTers for their effort, and to our tech partners who make this possible: commercetools, Sanity, Constructor, Boomi, Microsoft D365, Bloomreach, Vercel and Akeneo: The Product Experience Company. This is just beginning, and I’m honoured we get to drive it forward together.

Spatial Intelligence & Real-World Digital Integration Imagine creating digital programs that don’t just live on a screen—but understand and respond to the real world around us. This is where spatial intelligence comes in. It’s the technology that enables machines to interpret physical environments and create smarter, more connected digital experiences. I’ve managed omnichannel transformation programs where blending digital and physical experiences drove 70% higher customer engagement and opened new revenue streams. For example, at Orto-Line, I launched two concept stores alongside an online-first sales strategy—helping customers interact with the brand wherever they were. Spatial intelligence is the next step, helping organizations integrate digital ecosystems across retail, logistics, and customer experience. For program managers, it opens new opportunities to design solutions that connect business, technology, and people in more meaningful ways. If you’re exploring innovative transformation programs, I’d love to connect and share insights on integrating spatial tech into digital strategy. grukhal.com

Spatial Intelligence & Real-World Digital Integration Imagine creating digital programs that don’t just live on a screen—but understand and respond to the real world around us. This is where spatial intelligence comes in. It’s the technology that enables machines to interpret physical environments and create smarter, more connected digital experiences. I’ve managed omnichannel transformation programs where blending digital and physical experiences drove 70% higher customer engagement and opened new revenue streams. For example, at Orto-Line, I launched two concept stores alongside an online-first sales strategy—helping customers interact with the brand wherever they were. Spatial intelligence is the next step, helping organizations integrate digital ecosystems across retail, logistics, and customer experience. For program managers, it opens new opportunities to design solutions that connect business, technology, and people in more meaningful ways. If you’re exploring innovative transformation programs, I’d love to connect and share insights on integrating spatial tech into digital strategy. grukhal.com

𝐋𝐨𝐲𝐚𝐥𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐌𝐚𝐫𝐤𝐞𝐭 𝟐𝟎𝟐𝟓 🔗 Download Sample: https://lnkd.in/gTU4jUAC The #Loyalty #Management #Solution #Market is witnessing robust growth as businesses across industries embrace customer-centric strategies to boost retention, engagement, and lifetime value. By leveraging AI-driven personalization, omnichannel rewards, and advanced analytics, organizations are enhancing brand affinity and creating meaningful customer experiences. The surge in digital transformation, mobile-first programs, and data-driven insights is fueling the adoption of loyalty platforms that ensure seamless integration, real-time engagement, and measurable ROI. Companies investing in these solutions are building long-term relationships and sustainable competitive advantage. 𝐊𝐞𝐲 𝐏𝐥𝐚𝐲𝐞𝐫𝐬 Comarch France | LoyaltyLion | Annex Cloud | Kangaroo Rewards | Open Loyalty | Antavo AI Loyalty Cloud | Yotpo Bulgaria | Epsilon, Inc. | PAR Punchh | Aimia Inc | Snipp Interactive | Smile.io | Capillary Technologies | SessionM | Perx Technologies | Loymax | Preferred Patron Loyalty | Paystone | THE DENTON BRIERLEY PARTNERSHIP LIMITED | Corporate Incentive Solutions Pvt Ltd | Givex | Loyal | Clutch | MaritzCX | Alchemy | RewardStream | Innervate (formerly RevJet) | Loyalzoo || COMO Group | Tango | STUZO CLOTHING | Loyal Solutions | Formation Bio. | Blue Yonder | TIBCO | Velox | | helloworld These companies are shaping the future of loyalty ecosystems, empowering businesses with personalization, rewards innovation, and real-time engagement capabilities. #LoyaltyManagement #CustomerRetention #DigitalEngagement #CustomerExperience #MarketResearch #AI #Omnichannel #BusinessGrowth #Innovation #FutureOfCX

Your customers don’t care about your silos — so why are your systems still working in them? ⚡ Many enterprises struggle with CX transformation because: • Customer touchpoints are scattered across voice, chat, email & apps • Legacy systems slow down responsiveness • CRM & ERP don’t “talk” to engagement platforms • Teams waste time on manual processes instead of strategy ❌ The result? Inconsistent experiences, higher churn, and rising costs. 💡 Forward-thinking leaders are turning to AI, omnichannel CCaaS, CPaaS & scalable software platforms to: ✔ Unify customer journeys ✔ Automate responses with AI agents ✔ Scale faster on the cloud ✔ Enable data-driven decisions 👉 What’s the biggest CX challenge your organization is facing? #DigitalTransformation #CX #Cloud #AI #Omnichannel #CCaaS #CPaaS #EnterpriseSoftware #startelelogic

Most technical implementations fail before they begin. Not because the technology is wrong, but because the purpose is missing. We see it constantly: CRM rollouts focused on features, not relationships. Omnichannel projects that connect channels but disconnect experiences. AI implementations that automate processes while alienating people. The problem isn't technical capability. It's strategic clarity. Every solution should answer one question: "How does this measurably improve the experience for customers, employees, or processes?" If your implementation team can't articulate that purpose in human terms, you're building infrastructure, not transformation. True Total Experience requires technical solutions with experiential purpose — not the other way around. Bold Rethink. Experience is the strategy. #TotalExperience #DigitalTransformation #Purpose #ExperienceIsTheStrategy #CX #PX

🛍️ Retail has never been just about shelves and storefronts —it’s about experiences. And in today’s fast-paced digital economy, technology is the real growth engine driving retail forward. From e-commerce platforms to AI-driven personalization, the retail industry is undergoing a transformation that isn’t just about keeping up—it’s about staying ahead. ✅ Data-Driven Insights: Predictive analytics help retailers understand buying patterns, optimize inventory, and reduce waste. ✅ Omnichannel Experiences: Seamless integration between online and offline ensures customers shop how and where they prefer. ✅ AI & Automation: Chatbots, recommendation engines, and automated workflows increase efficiency while enhancing customer engagement. ✅ Cloud-First Operations: Scalability and resilience mean retailers can adapt quickly to surges in demand. At Pexaworks, we help retailers harness these technologies by building custom software, AI-first ERP systems, and cloud-native solutions that don’t just reduce costs but unlock new revenue streams. Retail is no longer about transactions—it’s about intelligent ecosystems that connect products, people, and data. 💡 The future belongs to retailers who embrace technology not as a tool but as a growth strategy. At Pexaworks, we’re not just building software—we're enabling future-ready businesses. Our mission is to seamlessly integrate AI and automation into business workflows, boosting efficiency, growth, and innovation. With a focus on performance, usability, and real-world impact, we deliver solutions that help our clients stay ahead in a competitive digital landscape. Looking for a technology partner that truly understands innovation? Visit https://pexaworks.com/ #AI #ArtificialIntelligence #Innovation #Technology #SaaS #SoftwareDevelopment #Cloud #DigitalTransformation #ERP #Healthcare #Finance #B2B

I was recently featured in CMSWire's article about the evolution of the digital experience stack and how it has become a composition of different systems that work together, rather than being centered around a single “hub” platform (like a CMS, CRM, or CDP) that traditionally tried to own the customer experience.   In the piece, I noted that "the CRM has tended to hold most information for an 'almost 360‑degree' view of the customer." That's still true, but what really jumps out at me is the dire need for orchestration as the high-speed, real-time glue in modern DX stacks.   Of note - 🔸 There isn't a single DX system anymore. CMS, CRM, and CDP each play a role, but not as standalone solutions. 🔸 The use of orchestration layers (look at journey orchestration, real-time personalization engines) is redefining the way experiences are delivered. 🔸 AI (both generative and agentic AI) is actually orchestrating experiences and not just assisting, turning it somewhat into the new center of gravity in the stack.   Change is happening rapidly, and the tech stack is changing faster than usual. Thanks to CMSWire for the article! https://lnkd.in/gauXE2es

The pace of retail change makes monolithic tech stacks a liability. 𝗖𝗼𝗺𝗽𝗼𝘀𝗮𝗯𝗹𝗲 𝗮𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁𝘂𝗿𝗲 paired with AI enables retailers to scale and pivot without disruptive re-platforming. • A 𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗥𝗲𝘁𝗮𝗶𝗹 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 built on composable principles delivers: • 𝗠𝗼𝗱𝘂𝗹𝗮𝗿 𝗳𝗲𝗮𝘁𝘂𝗿𝗲 𝗮𝗰𝘁𝗶𝘃𝗮𝘁𝗶𝗼𝗻 deploy OMS, loyalty, or clientele as needed. • 𝗔𝗣𝗜-𝗳𝗶𝗿𝘀𝘁 𝗲𝘅𝘁𝗲𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 for faster partner integrations. • 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝗶𝗻𝗴 for promotions, allocations, and workforce tasking. The key differentiator is execution maturity: retailers that treat composability as a business agility strategy not just a technical framework are better equipped to respond to market disruptions, from supply shocks to sudden demand spikes. Which retail function would you unbundle and recompose first for agility? Prakhar Bansal #QKSGroup #SPARKMatrix #SPARKPlus #UnifiedRetailCommercePlatform #ComposableCommerce #AIinRetail #RetailTech #ComposableArchitecture #UnifiedCommerce #RetailAgility #ModularRetail #APIIntegration #RetailInnovation #BusinessAgility #RetailTransformation