How to automate invoice creation and payment follow-ups for small businesses

You hate chasing payments. The calls, the spreadsheets, the awkward “did you get my invoice?” emails. It eats time and cash flow. Here’s a practical playbook to fix it — fast, without hiring. These are steps small service businesses can apply this week. 1) Auto‑create invoices from the job source. Use a simple AI extractor to pull hours, materials, and client details from work orders, forms or time entries. Template the invoice, and preview before sending. 2) Send on the client’s channel. Email, SMS or their portal — with a one‑click payment link and clear due date. AI chooses the best channel based on past response. 3) Smart follow‑ups that sound human. If unpaid after 3 days, send a friendly SMS. After 7 days, escalate to a short email with a late fee reminder or payment plan offer. The messages are generated, not written every time. 4) Auto‑reconcile and surface exceptions. Payments match invoices automatically. Disputes or odd amounts get a single alert for a human to review. Weekly cash‑flow snapshots land in your inbox. Quick win (1 hour): connect your calendar/jobs system + payment processor + a template. Turn on a 3‑day reminder. Result you can picture: fewer awkward calls, faster cash, and hours of admin gone — growth and time back, without adding staff. Which step would save you the most time?

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