How AI is transforming the insurance industry with Agent Decisions Platform

🤝 Trust matters more than ever with #Agents and #AutonomousSystems. #Governance drives trust in #AgentApplications and relies on collaboration across multiple roles and personas in practice. Dataiku has the data-to-AI governance lifecycle and features built right into the whole flow. 🎥 Below is a session on governance practices built around a life insurance agentic application. The solution includes features such as: 🔍 Tracing agent decision-making and actions 🗂️ Versioning different agent implementations ✅ Sign-offs and approvals before bundles are pushed to production 📢 Watch the session to see how a unified approach to governance helps to build reliable processes that accelerate AI deployment. #GenerativeAI #Agents #AutonomousAgents #AgentMonitoring #Tracing https://lnkd.in/dbe8Tmjp

Our webinar with the Chartered Insurance Institute looks at how the insurance industry can achieve the single customer view in order to get AI ready. Helen Richardson, our insurance senior product manager, explains how insurance providers can create one consolidated customer record that is a true representation of every dealing an individual has had with an insurance brand. By linking fragmented records across policies, claims, and underwriting it becomes easy to create a comprehensive view of each customer, supporting better personalisation, underwriting, and risk assessment throughout the customer lifecycle. Check out the webinar here: https://bit.ly/3JV0fMl #webinar #insurance #singlecustomerview #AI

It’s no secret that, when used properly, AI can be hugely beneficial in increasing efficiency, finding opportunities, and reducing repetitive tasks. However, users must understand how to effectively leverage this technology and be confident in its output. I spoke to Digital Insurance about where we see the greatest adoption of AI in the claims process and the critical importance of involving our claim handling community in the design and testing of AI solutions.

AI might change the insurance game and it's not the way you think. Our Founder & Managing Director, Luke Dugdell, and our Co-Owner & Executive Director, Alex Mahoney, believe insurers will lean heavily into artificial intelligence over the next few years but it won’t solve their biggest challenge: treating people like people. The real transformation will come from the claimant side, as access to information becomes easier than ever. More knowledge means more confidence, and more power to hold insurers to account. The future might be digital, but the heart of insurance will always be human.

AI Agents = A New Era for Insurance Operations Imagine an insurance company receiving hundreds of broker submissions daily, each packed with ACORD forms, loss runs, and supplemental documents. The underwriting team is buried in PDFs, manually extracting history, coverage limits, and renewal dates. Now imagine this instead: ✅ An AI Agent powered by Docugami automatically reviews every submission. ✅ It extracts key data from ACORD forms and loss runs, flags missing information, and routes clean, structured data directly into the underwriting system. ✅ It alerts the team when a submission is incomplete or inconsistent, before it slows down the process. No more manual review. No more bottlenecks. Just intelligent automation. Docugami’s AI Agents read and understands documents. They turn unstructured data into actionable insights, enabling faster decisions, better compliance, and stronger broker relationships. This is the future of insurance operations: Smarter workflows. Cleaner data. Happier teams. #AIAgents #InsurTech #DocumentIntelligence #ACORDForms #LossRuns #UnderwritingEfficiency #InsuranceInnovation #Automation

AI is no longer optional in #insurance it’s changing how #policies are built, #claims are managed, and #customers are served. In The InsurTech Voice, Hitul Mistry and Pranshu Diwan (Ex-Ola | Ex-PayTM) break down how #AI is rewriting the rules of insurance. 🔗 Full episode here: https://lnkd.in/dMmPY3ia 💭 Will AI make insurance simpler or more #complex? Share your view 👇 #AIinInsurance #InsuranceIndustry #InsurTech #FutureOfInsurance #InsuranceInnovation

Evaluating AI in insurance? ROI isn’t the full story – Total Cost of Ownership (TCO) reveals the real long-term value: https://hubs.la/Q03Gws3C0. From acquisition to upgrades and hidden costs, TCO helps insurers make smarter, future-ready decisions. Learn more about the 6 key components of TCO in this latest blog post. #InsurGPT #AI #AgenticAI #Insurtech #BusinessAutomation #Underwriting #Claims #Insurance

ROI is important—but Total Cost of Ownership tells the full story when evaluating AI in insurance. Check out this great post from Roots on the 6 key components of TCO and how it drives smarter, future-ready decisions: https://hubs.la/Q03Gws3C0 #InsurGPT #AIforInsurance #Insurtech #Innovation

In an industry where speed, accuracy, service, and availability are essential, overlooking the full cost of ownership can lead to missed opportunities, inefficiencies, or even failed initiatives. TCO offers insurers a more complete lens through which to evaluate AI investments and make informed, future-ready decisions.  #PandCInsurance #Innovation #InsurTech

I’ve spent years watching Insurance Claims Transformation programs land on failed promises. Most ended up delivering… well, more paperwork. 60% of insurers admitted claims remains their single biggest CX challenge. That tracks with what I’ve seen in the field, because claims is where customer trust either compounds or collapses. AI is finally shifting the equation - ▪️70%+ claims flowing straight through without human touch ▪️Cycle times dropping by 40%+ ▪️Net promoter scores climbing by double digits The numbers are strong. But what caught my eye isn’t the automation itself — it’s how AI is augmenting judgment. Handlers walk into conversations already briefed, with context summarized and sentiment mapped. The industry is at an inflection point. If we keep treating AI as a bolt-on, we’ll get bolt-on results. If we redesign end-to-end, we stand to fix the very moments that matter most. The whitepaper goes deeper into where those gains are real, and what it takes to embed AI responsibly. Worth the read if claims has ever kept you up at night. Vijay Pahuja | Anshu Biswas | Nitin Chaturvedi | Riju Parambath | Ananda Murthy | Ashish Agrawal https://lnkd.in/eFPjDK9M