How Microsoft #Copilot boosts support team productivity

Empower your support team: Watch junior agents transform into customer service superstars with Microsoft #Copilot in Dynamics 365 Customer Service. Discover how #AI amplifies their capabilities and boosts productivity. See the game-changing results here: @Microsoft-Dynamics 365

Empower your support team: Watch junior agents transform into customer service superstars with Microsoft #Copilot in Dynamics 365 Customer Service. Discover how #AI amplifies their capabilities and boosts productivity. See the game-changing results here: @Microsoft-Dynamics 365

Empower your support team: Watch junior agents transform into customer service superstars with Microsoft #Copilot in Dynamics 365 Customer Service. Discover how #AI amplifies their capabilities and boosts productivity. See the game-changing results here: @Microsoft-Dynamics 365

Ops leads: If your $500K–$10M business still runs on spreadsheets, Slack threads, and late-night patch jobs… you’re scaling friction, not systems. It’s 2025. Tools like n8n let you turn chaotic workflows into clean automation—with no code and no consultants. Triggered workflows 🔗 Tool-to-tool integrations (CRM, PM, invoicing, docs—whatever you use) Real-time dashboards without data entry Our clients are cutting 40% of admin hours and reducing errors by 30%, just by wiring their ops stack the right way. Want to see how? We’re breaking it all down inside our ‘Accelerated by AI’ Skool channel with Amanda Caldwell and Elijah May—real operators showing real systems, not slide decks. DM us for the link to join the Skool community. We’ll show you how to build the backbone your business needs to scale cleanly.

Manufacturers can’t afford blind spots in their operations. When order intake, production planning, and reporting are handled manually, mistakes happen, delays increase, and costs rise. This is where Microsoft Dynamics 365 Business Central, Microsoft 365, and the new AI agents with Copilot make the difference. These solutions don’t just connect your processes—they eliminate the pain points that slow manufacturers down. ✅ Automated intake – AI agents process quotes and orders directly from customer emails, reducing miscommunication and wasted time. ✅ Production alignment – scheduling and resource planning adjusted in real time as demand changes. ✅ Smarter reporting – Copilot generates insights on performance, costs, and capacity without manual effort. ✅ Operational traceability – from raw materials to finished goods, every step of the production line stays visible and compliant. At Texo, we make sure these Microsoft tools aren’t just installed—they’re adapted to your shop floor and your business reality. Our team supports Québec SMB manufacturers from deployment to training and ongoing optimization. 📌 If your production line is slowed by inefficiencies, it’s time to see how Microsoft and Texo can simplify your operations and help you grow. 👉 Learn more: www.texo.ca #MicrosoftDynamics365 #BusinessCentral #ERP #CopilotAI #Texo #Microsoft365 #ManufacturingERP #QuebecSMB #ProductionLine

The latest wave of AI-powered enhancements in Dynamics 365 Business Central introduces significant improvements focused on automating and streamlining business processes, primarily in sales order processing and accounts payable. The Sales Order Agent, designed to expedite customer requests for quotes and orders, now features automatic email processing from registered customers, multi-address shipping recognition, alternative shipping date suggestions, and the ability to follow natural language instructions for manual intervention without restarting the process. These updates enhance order accuracy, speed, and customer satisfaction, and the agent is now available in several European countries. Additionally, the new Payables Agent automates vendor invoice processing by extracting invoice data from emails, classifying expenses with AI, and creating purchase invoices, reducing manual effort and errors while allowing finance teams to focus on higher-value tasks. The Payables Agent is currently in public preview in select English-speaking countries, with wider availability forthcoming. Lastly, the introduction of the MCP Server public preview for Business Central enables external developers and platforms to securely access Business Central data, facilitating the creation of custom AI agents that integrate with Microsoft 365 Copilot, Teams, Outlook, and other systems. These developments reinforce Business Central’s position as a highly intelligent, connected, and global business management solution powered by AI technologies. https://lnkd.in/g8BWkFf2

Microsoft’s latest update to the Case Management Agent (CMA) in Dynamics 365 Customer Service is a game-changer for organizations ready to utilize intelligent automation. What’s new? 🧠 AI-powered case creation & updates from chat, voice, email, and social channels 📩 Autonomous resolution emails with SLA-based follow-ups ✅ Full lifecycle automation from case open to close Business Impact: ⏱️ Reduced handle time 🔁 Improved consistency 🎯 Freed-up employees for high-value tasks Industries like finance, manufacturing, and services are already seeing the benefits. Are you ready to evolve into a Frontier Firm? 🔗 Read the full story #AI #CustomerService #Dynamics365 #Automation #FrontierFirm #DigitalTransformation #Microsoft

Microsoft’s latest update to the Case Management Agent (CMA) in Dynamics 365 Customer Service is a game-changer for organizations ready to leverage intelligent automation. What’s new? 🧠 AI-powered case creation & updates from chat, voice, email, and social channels 📩 Autonomous resolution emails with SLA-based follow-ups ✅ Full lifecycle automation from case open to close Business Impact: ⏱️ Reduced handle time 🔁 Improved consistency 🎯 Freed-up employees for high-value tasks Industries like finance, manufacturing, and services are already seeing the benefits. Are you ready to evolve into a Frontier Firm? 🔗 Read the full story #AI #CustomerService #Dynamics365 #Automation #FrontierFirm #DigitalTransformation #Microsoft

Microsoft’s latest update to the Case Management Agent (CMA) in Dynamics 365 Customer Service is a game-changer for organizations ready to leverage intelligent automation. What’s new? 🧠 AI-powered case creation & updates from chat, voice, email, and social channels 📩 Autonomous resolution emails with SLA-based follow-ups ✅ Full lifecycle automation from case open to close Business Impact: ⏱️ Reduced handle time 🔁 Improved consistency 🎯 Freed-up employees for high-value tasks Industries like finance, manufacturing, and services are already seeing the benefits. Are you ready to evolve into a Frontier Firm? 🔗 Read the full story #AI #CustomerService #Dynamics365 #Automation #FrontierFirm #DigitalTransformation #Microsoft

Microsoft 365 Copilot is leveling up. Customers will now get access to AI assistants built specifically for Sales, Service, and Finance, bringing Copilot deeper into the workflows that drive business results. Why this matters: Copilot is moving beyond productivity (emails, docs, meetings) into core business functions. Sales teams can streamline outreach and pipeline management. Service teams can resolve issues faster with AI-driven insights. Finance teams can automate reporting and analysis to save hours. Here is the catch: rolling out AI at this scale means rethinking security, compliance, and data governance. AI tools add value when they are implemented responsibly otherwise they can become large risks. 👉 Read the full article here: https://lnkd.in/gnUR-EWx #Microsoft365 #Copilot #ArtificialIntelligence #DigitalTransformation #ManagedITServices #TSRSolutions