How Microsoft #Copilot boosts productivity in Dynamics 365 Customer Service
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Microsoft 365 Copilot is leveling up. Customers will now get access to AI assistants built specifically for Sales, Service, and Finance, bringing Copilot deeper into the workflows that drive business results. Why this matters: Copilot is moving beyond productivity (emails, docs, meetings) into core business functions. Sales teams can streamline outreach and pipeline management. Service teams can resolve issues faster with AI-driven insights. Finance teams can automate reporting and analysis to save hours. Here is the catch: rolling out AI at this scale means rethinking security, compliance, and data governance. AI tools add value when they are implemented responsibly otherwise they can become large risks. 👉 Read the full article here: https://lnkd.in/gnUR-EWx #Microsoft365 #Copilot #ArtificialIntelligence #DigitalTransformation #ManagedITServices #TSRSolutions
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The "one system to rule them all" is a myth. If it were real, your teams wouldn't be exporting CSVs just to get their jobs done. Your best data wouldn't be trapped in disconnected apps. You wouldn't be paying highly skilled people to copy and paste. Forcing a dynamic business into a rigid box doesn't create efficiency, it stifles it. Our latest article explores why this outdated approach holds businesses back and what to do instead. Find out how to connect the tools you already love and lose the data silos for good: https://hubs.ly/Q03FTPNX0 #SharedDataLayer #DataSilos #ProcessImprovement #Automation #MonolithicSystems #FutureOfWork
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Most PSAs weren’t built for the way MSPs actually work. 😑 They force you into outdated workflows, slow tools, and clunky communication channels that belong in another era. DeskDay PSA flips that script. It’s built on three core pillars that match how modern MSPs serve customers today: 1. Conversational Service Desk Forget the ticket graveyard of email threads and phone trees. ⚡ Real-time chat inside every ticket for faster resolutions. ⚡ Techs can juggle multiple tickets at once, not wait on callbacks. 2. AI-native Automation AI isn’t an add-on here; it’s at the core. ⚡ Helena, your AI companion, drafts replies, suggests KBs, and previous resolution notes, along with sentiment analysis. ⚡ No-code service desk workflows automate assignments, updates, and replies. ⚡ Integrated RMM alerts create and close tickets automatically. 3. Customer-centric, Multi-channel Support Your customers get the freedom to choose the channel. ⚡ IT-Connect app for desktop, mobile, web, and Microsoft Teams with Slack coming soon. DeskDay PSA gives MSPs what legacy tools can’t: speed, automation, and customer-first support. 👉 Ready to see how these pillars change your daily operations? Explore more at https://deskday.com/
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Stop Forcing Your MSP Into a PSA That Doesn’t Fit
Most PSAs weren’t built for the way MSPs actually work. 😑 They force you into outdated workflows, slow tools, and clunky communication channels that belong in another era. DeskDay PSA flips that script. It’s built on three core pillars that match how modern MSPs serve customers today: 1. Conversational Service Desk Forget the ticket graveyard of email threads and phone trees. ⚡ Real-time chat inside every ticket for faster resolutions. ⚡ Techs can juggle multiple tickets at once, not wait on callbacks. 2. AI-native Automation AI isn’t an add-on here; it’s at the core. ⚡ Helena, your AI companion, drafts replies, suggests KBs, and previous resolution notes, along with sentiment analysis. ⚡ No-code service desk workflows automate assignments, updates, and replies. ⚡ Integrated RMM alerts create and close tickets automatically. 3. Customer-centric, Multi-channel Support Your customers get the freedom to choose the channel. ⚡ IT-Connect app for desktop, mobile, web, and Microsoft Teams with Slack coming soon. DeskDay PSA gives MSPs what legacy tools can’t: speed, automation, and customer-first support. 👉 Ready to see how these pillars change your daily operations? Explore more at https://deskday.com/
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How many hours a week do your employees waste looking for the “right” document? This is a problem you likely deal with today: You already have the SOP, policy, or template they need — but it’s buried in SharePoint, hidden in a shared drive, or tucked away in an outdated intranet. People either give up, recreate the document from scratch, or follow an old version that risks compliance. We built a solution for that. A5E’s AI-powered document assistant chatbot connects to all your repositories, understands natural language questions (“What’s our vendor onboarding process?”), and instantly delivers the correct document or extract — with a link to the source. Role-based access ensures sensitive material stays protected. This chatbot has the ability to collect data and information from over 50+ enterprise data sources over a smart connect interface and can process almost all kinds of enterprise data types. Once all the data connections are securely connected, this AI bot becomes the single entry point for corporate data information to each and everyone. The result? Your teams can now spend less time digging and more time doing. Onboarding becomes faster, processes stay consistent, and no one has to second-guess if they’re working from the latest version. Interested in booking a live demo? Link is in the comments!
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Agents need approvals baked into tools, not prompts. Agentic workflows are starting to hand LLMs powerful write paths. You obviously can't rely on prompts to keep things safe. For high-stakes workflows 90% accuracy still means leaked emails or incorrect billing. A pattern that's emerging is a hard, auditable gates around risky calls. This becomes really tricky to build around especially when approvals could take hours or days. HumanLayer introduces a few powerful features: - @require_approval wraps tools at call-site. - human_as_tool lets agents ask humans via Slack/Email/SMS. - Durable resumes across long tools; sub-chains; manager LLM context window management. - sleep_until and cost inspection enable cron-like outer-loop scheduling. - Guardrails for CRM/billing writes without surrendering dev & prod control. Deterministic approval paths cut blast radius, keep ops sane and allow for safer automation in dev & prod. HumanLayer is still changing though and you must wire real approvers on real channels (email/slack/sms) yourself. You also have to make sure your orchestration durably serialises state so long waits don't drop context.
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Box CEO Aaron Levie spoke with Matthew Berman at BoxWorks about how to effectively incorporate agents into business workflows while avoiding "context rot." The key? The underlying deterministic guardrails in which the agent can operate. As Levie put it: "If you want to run a workflow thousands of times per day or tens of thousands of times per week or month, you want the agents to do as much of the same thing as possible each time, but you want them to operate within the confines of different steps in a business process." That's what Box Automate, announced at BoxWorks, enables. Automate lets you define business processes in a workflow builder, then drop in agents at any point in the process where you want an agent to do the work. "It's really an agentic workflow automation system that is all about automating work around unstructured data at scale." Watch the full conversation here: https://lnkd.in/gzKyEbJm
