Toms Kurian’s Post

Most PSAs weren’t built for the way MSPs actually work. 😑 They force you into outdated workflows, slow tools, and clunky communication channels that belong in another era. DeskDay PSA flips that script. It’s built on three core pillars that match how modern MSPs serve customers today: 1. Conversational Service Desk Forget the ticket graveyard of email threads and phone trees. ⚡ Real-time chat inside every ticket for faster resolutions. ⚡ Techs can juggle multiple tickets at once, not wait on callbacks. 2. AI-native Automation AI isn’t an add-on here; it’s at the core. ⚡ Helena, your AI companion, drafts replies, suggests KBs, and previous resolution notes, along with sentiment analysis. ⚡ No-code service desk workflows automate assignments, updates, and replies. ⚡ Integrated RMM alerts create and close tickets automatically. 3. Customer-centric, Multi-channel Support Your customers get the freedom to choose the channel. ⚡ IT-Connect app for desktop, mobile, web, and Microsoft Teams with Slack coming soon. DeskDay PSA gives MSPs what legacy tools can’t: speed, automation, and customer-first support. 👉 Ready to see how these pillars change your daily operations? Explore more at https://deskday.com/

🚀 Just deployed an intelligent customer service automation using n8n! Excited to share my latest workflow automation project that's revolutionizing how businesses handle customer interactions: ✨ Smart Customer Support Assistant • Provides instant, accurate responses to visitor inquiries • Sources information from integrated Pinecone knowledge base • Delivers multilingual support for global accessibility 📅 Seamless Appointment Management • Automated booking, modification, and cancellation system • Built-in availability validation and same-day policy enforcement • Eliminates scheduling conflicts and reduces manual overhead 🎫 Integrated Client Support System • Streamlined Jira ticket creation and management • Secure client validation through Google Sheets integration • Automatic Slack notifications for real-time team collaboration This n8n workflow demonstrates how no-code automation can transform customer experience while reducing operational complexity. By connecting multiple platforms (Pinecone, Jira, Google Sheets, and Slack), we've created a unified system that works 24/7. The result? Faster response times, improved customer satisfaction, and more efficient resource allocation. #NoCode #Automation #CustomerService #n8n #WorkflowAutomation #DigitalTransformation #AI #CustomerExperience

Scaling innovation doesn't have to mean scaling complexity. Microsoft Power Platform combines low-code tools and AI to help organizations save development time, reduce manual tasks, and deliver real results — even with small IT teams. 💡 Download this eBook to see what CIOs need to know about using low code to empower teams and scale digital innovation. Microsoft Dynamics 365

Scaling innovation doesn't have to mean scaling complexity. Microsoft Power Platform combines low-code tools and AI to help organizations save development time, reduce manual tasks, and deliver real results — even with small IT teams. 💡 Download this eBook to see what CIOs need to know about using low code to empower teams and scale digital innovation. Microsoft Dynamics 365

Empower your support team: Watch junior agents transform into customer service superstars with Microsoft #Copilot in Dynamics 365 Customer Service. Discover how #AI amplifies their capabilities and boosts productivity. See the game-changing results here: @Microsoft-Dynamics 365

Empower your support team: Watch junior agents transform into customer service superstars with Microsoft #Copilot in Dynamics 365 Customer Service. Discover how #AI amplifies their capabilities and boosts productivity. See the game-changing results here: @Microsoft-Dynamics 365

Did you know the average professional spends 3+ hours weekly on repetitive web tasks that could be automated? Anthropic's Claude for Chrome is changing this reality. Unlike basic AI tools, Claude can actually navigate websites, click buttons, and complete multi-step web processes autonomously. This represents a fundamental shift in how we interact with technology in professional settings. Imagine delegating your recurring web tasks while you focus on strategic work. What repetitive web processes consume your workday that could benefit from intelligent automation? #AIWorkflow #ProductivityTech #BrowserInnovation https://lnkd.in/gsuthWFz

You don’t need to be a tech giant to automate customer support. But most small business owners still act like you do. You think building a voice agent means hiring developers or spending big on custom software. The truth? You can drag, drop, and launch a voice agent in an hour—without writing a single line of code. Map out your top 5 routine calls. Use platforms like Synthflow or Voiceflow. Design a conversation like you’re training your best employee—not an algorithm. Test it yourself. Adjust the tone. Make it sound like YOUR business. The biggest hurdle isn’t technology. It’s the myth that only “big companies” can use AI to serve customers faster. Break the pattern. Start with one phone call automation. Watch time (and sanity) return to your day. Curious about which scenario to automate first or need tool recommendations? Drop your business type or a question below. Let’s build smarter, not just bigger.

Make.com tip of the day: smarter branches beat longer to-do lists. With Routers and Error Handlers, you can route every task to the right lane and keep the whole journey resilient. What we help teams achieve with Make.com: - Split flows with Routers to send VIP leads to sales instantly while nurturing the rest - Add Error Handlers for retries, fallbacks, and clean alerts that do not wake the team at 2 a.m. - Control costs with rate limits and filters so every operation has intent - Maintain auditability with scenario versioning and clear logs - Ship fast using reusable blueprints governed by your naming and access standards A small example: new lead arrives, Make checks intent score, pings the right Slack channel, creates a CRM task, triggers a personalized email, and quietly retries the email API if it hiccups. Your coffee stays warm. Your pipeline keeps moving. At ConsultEvo, we design, test, and monitor these flows so your team can focus on outcomes, not orchestration. ------- At ConsultEvo, we help you reduce operational costs by up to 50% by improving workflows, integrating automations, and leveraging AI steps. Interested in learning how? Chat with our live chat agent on our website: consultevo.com

Many founders and ops teams struggle with manual tasks that eat up hours every week. Here are 4 workflows I build in n8n that save time and reduce errors: • Lead capture → instant routing into CRM • Ticket triage → AI suggests replies in seconds • Reporting pipelines → automated metrics in Slack or Sheets • Zapier migrations → lower cost, stable retries, error alerts Every workflow includes clear diagrams, error handling, and a Loom handover. You get reliability and full control after delivery. If you want me to suggest one automation idea for your stack, comment “yes” or send me a DM.